Issues with Time Capsule (4th gen).. or Airport Utility?

I have som abstract issues with my Time Capsule. After some recent downtime with my ISP I thought I'd start digging around in the Time Capsules settings using the Airport Utility. Thing is though, when/if the TC shows up in the utility and I click it, it spins around at reading my settings for awhile, then I lose the connection to it entirely, it disappears from Airport Utility and I lose WiFi AND ethernet connection for a good five-or-so minutes. The unit still shows a green light.
I have a tiny bit more luck if I use Airport Utility in Windows 8.1 running through Bootcamp. I can click the Time Capsule without it "shutting down" on me and I can restart the unit through the software, but as soon as I try to change any settings or even enter my password to do so, the same thing happens.
This has happened to me in the past around 2012/2013. My first Time Capsule broke down and I had it replaced, the replacement unit did this to me as well, with the addition of WiFi not working at all so I had that replaced for a unit with the same issue... I kept this cycle replacing up and after about four or five Time Capsules I got the one I have right now which I ONCE managed to install and set up properly, but only through Windows and not OSX.
I just don't know what to do. I can't update the firmware because the airport utility can't read the settings properly as mentioned above, so I don't know if this issue is fixed through an update. Is this a common issue with the 4th gen Time Capsule? As I had it (or something like it) happen to four of the four or five units I've had I could guess it is..?
Any tips or hints, some obvious setting in OS X I could have accidentally

That is quite a story.
The Gen4 up to recently I would say was clearly the best TC they made.. finally got out most of the bugs and it ran cool enough to survive at least the 3years they should. (You cannot hope for too much more in domestic grade routers now).
But there has now come up a heap of strange issues. Mostly the units just die.. but the use of Mavericks is also causing some problems.
It is possible to do this manually even in Mavericks and even using v6 utility.. although IMHO the v5 utility is a lot better.
I hope you have already got a replacement for your TC in terms of network. Anything you do here might remove the settings that work and you will be unable to put them back.. so don't start until you can know that a bypass is possible.
Also I would like you to do this a special way. And we have a problem immediately..
MacBook Pro (Retina, 15-inch, Late 2013)
You must have ethernet. Do you have another computer with ethernet.. ?? Or can you get a friend to help with a laptop, PC or Mac that still has ethernet. Otherwise you need to buy a Thunderbolt to ethernet adapter which are not too expensive. And well worth having.
You need to factory reset the TC and do this in full network isolation.
So one ethernet LAN port of the TC to the computer. Computer has no internet connection and no wireless on.
1. Do the factory reset.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
2. Manually setup the TC by ethernet.
I have done this setup with screenshots in this thread. If you would please follow that.. anything you don't follow just ask.
https://discussions.apple.com/thread/5800974?tstart=0

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How to setup 24 hours guest network access with Time Capsule 4th gen. ?

Hello,
I just bought a Time Capsule 2TB and I cannot find the setting to limit the network access to 24 hours.
I updated the firmware and Airport Utility to the latest version and it seems that most of help on this setting I fond on internat are based on previous version.
By example I do not have a "Manual setting" in the "Base Station" menu like described in the manual.
Can someone help on this ?
Thank you and Regards,
Sebastien

Suggest that you download and install AirPort Utility 5.6 for Mac OS X Lion. It will have the settings that you are looking for.
You can keep both AirPort Utility 5.6 and 6.0 on your Mac and use the one that you need.

HT1218 iPhone 4s connectivity issues with Time Capsule 4th generation

Out of nowhere, my iPhone 4s all of a sudden quit connecting to my Time Capsule's wifi. Have never had any problems until yesterday. Have read multiple forums that say reset your iphone, turn wifi off and then on, forget and then resgn into network, change the channels on wifi from automatic to different channels. Changing the channels worked for about an hour and then I was back to square one. Everything else failed. iMac and MacBook connect without any problems or delays at all. PLEASE HELP?!?!

Your TC replaced what?
Are you extending on 2.4ghz?
There is a chance the TC is lower than the router it replaced.. you may need to get the second Express closer to get a good signal so it can extend properly.. the idea is to have the express in about the centre of signal strength not distance.. use your laptop if you have one with a wireless analysis program like istumbler to find the signal at the TC from say 3M.. at the express 1 and at the express 2. Work out if the signal is too low and move them as appropiate.
Or.. think the arrangement and use something like EOP adapters direct to your office.. they can work hugely better than wireless. (or just as badly.. depending on the house wiring).

Time Capsule 4th Gen with 2 AE's to extend wireless has no consistent connection

I have a Time Capsule 4th Gen & 2 Airport Express (A1264) devices used for extending the wireless range - all on v7.6.4. The network setup is a u-verse modem that goes to a Cisco 8 port router, that has one ethernet line to the Time Capsule, one ethernet line goes to one of the AE's, another ethernet line to another 5 port router and an AE connected to it, and the remaining ethernet lines are to hardwire different rooms in the house.
The goal is to have the most robust wireless network I can create for the house that has, 4 iphones, 5 ipad's, 4 mac's, 2 pc's and a few other wirelesss devices. I also have an AT&T wireless Microcell (not sure if relevant). The issue revolves mostly around really poor wireless performance on iphones and iPad's they just take foreever to load pages and in many cases I need to do things like turn off wireless, forget the network, restart, airplane mode and such to get it connected. I've tried multiple configurations, and the performance is not consistent.
My understanding is that the AE's connected to ethernet on the home network can extend the TC's range and make the movement of mobile wireless devices throughout the house seemless. Is this setup doable or am I just not going to get this with the current configs.
TC setup, DHCP to u-verse gateway, Network Mode set to Create... ., WPA2 Personal, 2.4 channel 9, off bridge mode, timed access control enabled
AE1 setup, DHCP to u-verse gateway, Network Mode set to Create... ., WPA2 Personal, 2.4 channel 5, off bridge mode, timed access control enabled
AE2 setup, DHCP to u-verse gateway, Network Mode set to Create... ., WPA2 Personal, 2.4 channel 7, off bridge mode, timed access control enabled
Really appreciate any advice or tips on improving this setup. Thanks!

My understanding is that the AE's connected to ethernet on the home network can extend the TC's range and make the movement of mobile wireless devices throughout the house seemless.
This is generally true if you are using Mac laptops, but PCs and mobile devices using the iOS systems like the iPhone and iPad will not usually automatically "switch" from one wireless access point to another as the device moves from one area to another.
That's a nature of the beast of the iOS system, I am afraid.
Usually, if you move the iOS device from one area to another, you willl need to turn off the WiFi on the device, then turn it back it on. Then, it will usually pick up the stronger signal from the closest wireless access point.
Sometimes, if I move an iPhone or iPad from one area to another in a multiple access point network, the iOS device will switch over to the stronger signal after a few minutes.
I haven't installed iOS 7 yet, so can't comment on whether it might be better in this regard, but I would be surprised if it was.

Airport Express 1st Gen dropping Time Capsule 4th Gen when being used to extend signal

I have an older Airport Express 1st Gen and recently purchased a Time Capsule 4th Gen. The firmware for both products is updated to the latest version. When I set up the Airport Express to extend the signal for the Time Capsule, it works great at first, connects and the status light turns green. But after a while, the AE drops the "extension" and the light goes amber. I have also heard this is a problem from a Macintosh expert at the Genius Bar. Has anyone solved this problem?

Try using a wireless name that is short, no spaces and pure alphanumeric on the TC.. I would even set different names for 2.4ghz and 5ghz..
So for example.. TC24ghz and TC5ghz meet our requirement.
Use WPA2 Personal security not wpa-wpa2 as that leads to issues.
Use password that is 10-20 characters pure alphanumeric.. can be mixed upper and lower case plus numerials.
Fix the wireless channel of the TC..
Now see if it makes a stable extend..
Always remember the Express must not be so far away the signal is poor.. it should get good signal itself so it can repeat to the other clients.

TS3972 How can I access the files(movies,music,etc) in my Apple Time Capsule(4th Gen) from my Apple TV(3rd Gen). This is very frustrating Apple has not provided a basic feature, and me buying the Time Capsule and Apple TV is an complete waste of bucks.

I have an Apple TV (3rd Gen) and Apple Time Capsule (4th Gen). How can I access Movies and Music stored in the Time Capsule from Apple TV. This is very n't give frustrating that Apple doesn't give their customers with an straight forward access to their customers in between their own products. Iam repenting that buying these products is completely waste of bucks. Appreciate your help...

Welcome to Apple Support Communities
The Time Capsule is clearly announced as a router with a hard drive to make backups, not to store anything and share it with your Apple TV.
To access to movies and music from the Time Capsule, note that the Apple TV can only access to them if they are stored in your iTunes library, so you will have to put your movies and music into iTunes to access to them, and then, put your iTunes library on the Time Capsule in order to access to your data from there

Time capsule 4th gen firmware 7.6.1 and Windows 7 Home Premium

Hi I have a Time capsule 4th gen firmware 7.6.1 and Windows 7 Home Premium and every time I try to copy a large file from the TC to my Windows 7 laptop the TC crashes. The time capsule disk dissapears from the network and the wireless is still on but with limited connectivity for everyone including the macs connected to the same network. On the contrary, I can copy any files to the TC. No problem. I've tried all the suggestions. Lmcompatibilitylevel 1, disable 128-bit encryption, and disabled windows search. No luck! Any other suggestions?

My previous reply: red herring. The problem didn't occur again right away, but eventually it did. Completely repeatable: start copying a 100GB file off the Time Capsue to the ThinkPad, and the entire wi-fi network goes down; nothing to do but pull the plug on the TC and restart it.
I have tried several different versions of the Intel wi-fi driver under Windows 7 and 8 -- same problem in all cases.
At least one other thread describing these same symptoms points to the firmware as the culprit (https://discussions.apple.com/thread/3582780?start=0&tstart=0). I have just downgraded the TC firmware from 7.6.1 to 7.5.2 as suggested; so far so good.

Pls help my time capsule (4th gen) lost it files..I think it have a virus pls help me to fix it tnx..

Pls help my time capsule (4th gen) lost it files..I think it have a virus pls help me to fix it tnx..

1. Ethernet .. are you using ethernet?
2. Change the name of the TC to short, no spaces and pure alphanumeric.
3. In the file sharing page change the workgroup to WORKGROUP.
4. In the same area, change the guest access to on read and write.
5. If you setup homegroup on the PC get rid of it.. TC is not compatible with homegroup.
6. Turn off ipv6 in the network settings for ethernet. (since you are going to be using ethernet).
From Mac version utility it looks like this.
Go to the admin tools and ensure that bonjour for windows is on.
Manually type the IP directly into windows explorer.. do not open via MyComputer.
\\10.0.1.1
Because the error message is important.

Time capsule 2nd gen X airport express 5th gen - which one is better for primary base

time capsule 2nd gen X airport express 5th gen - which one is better for primary base

time capsule 2nd gen X airport extreme
5th gen - which one is better for primary base

Time Capsule not Showing in Airport Utility

I decided to re-set my Time Capsule this afternoon. The green light is on but it is not showing in the Airport Utility and Time Machine says there is no back up disc available.
What can I do?

Temporarily, connect a spare Ethernet cable from your Mac to one of the LAN <-> ports on the Time Capsule.
Restart both your Mac and the Time Capsule and then open AirPort Utility to see if your Time Capsule has been found.
If the Time Capsule is still lost, disconnect the Ethernet cable and perform a Factory Default Reset on the Time Capsule as follows:
Pulll the power cord from the back of the Time Capsule
Wait a few minutes
Hold in the reset button and keep holding it in while you plug the power cord back in to the Time Capsule
Keep holding the reset button an additional 8-10 seconds and then release the button
Allow 30-40 seconds for the Time Capsule to restart to a slow, blinking amber light
Connect the spare Ethernet cable from your computer to one of the LAN <-> ports and open AirPort Utility to reconfigure the device

Airport issues with time capsule

I've searched the forum, but haven't found a solution to my problem on here. I have a macbook pro and a 500 GB time capsule, and am using airport for wireless internet access through the time capsule. Everything has been working fine for about 3 months, time machine does regular back ups. However, just recently when it attempts to do a back up, the airport loses the network connection and I can't access the time capsule or the interent, and the back up fails. When i check the status of airport, it is turned off, and when I attempt to turn it back on, nothing happens...? Can anyone help or know of a possible solution???

I'm having the same problem with my Time Capsule, which is my TM drive for my MacBook and my wi-fi router for all the notebooks on my netowrk (and ethernet-connected to the desktop Gateway PC running Vista). One of the reasons I bought it (besides not wanting to be tethered to a portable HD) was because with my old Netgear wi-fi router I kept losing my internet connection. Worked fine for a week and a half, but then I started losing the connection on my MacBook. Was also having problems with some of my cordless phones (5.8GHz)not getting dial tone. Friend suggested changing the TC's wireless channel, so I went into AirPort Utility and changed it from Automatic to 8. I got a window warning me the TC might not be available for a while, which is the understatement of the year. Now (even 2 hrs later) when I run AirPort Utility it tells me "no Apple wireless devices were found" and my network doesn't appear on the AirPort Status menu; on my husband's WinXP laptop my network has also disappeared. I rebooted and rebooted my MacBook (to no avail--previously, it brought back my network). I'm typing this from the desktop PC Ethernet-connected to the TC which is in turn Ethernet-connected to the cable modem, so I know there's nothing wrong (right now) with my cable modem or ISP. I am afraid to unplug and replug the TC, as I might lose even this hard-wired connection. Oh, and the friggin' phones still don't work. (Only one phone in the house gets a dial tone and it's a cordless identical to the others!).
HELP!!!!!!!!! Apple Care is on vacation for the holiday, apparently.

Help! Time Capsule set up help: Airport Utility not cooperating

Hi Everyone,
I'm desperate for help with this issue. I have a Time Capsule, Base Station and Airport Express (all previous generation)at different points throughout the house. At first the issue was with the base station that refused to find my network so I called the helpdesk and got it fixed and all was well until the next day when the Time Capsule and Airport Express began to malfunction.
While everything connected to the network fine, our iphones couldn't find the network while downstairs. I tried to fix the issue but then I realized that while the base station wireless mode said 'extend network' the time capsule and airport express wireless mode said 'join network.'
I believed I overdid it on hitting the time capsule's reset button for a soft reset one too many times and now the slow flicker amber light will not steady itself or move to green and the computer is unable to successfully attach itself to our network. I've tried to restore the factory default settings but this only results in an error message 'there was an error trying to detect apple wireless devices, make sure network connection is valid and try again.'
All computers and phones have been updated with current firmwares etc. At this point, I'm stressed because I rely heavily on the internet for school and research and I don't know what else to do. Should I do a hard reset or just contact apple support?
Thanks,
Michelle

Trinifoto wrote:
I have a Time Capsule, Base Station and Airport Express
Welcome to Apple's discussion groups.
Please identify the "Base Station". Do you mean an AirPort Extreme Base Station? Are all those 802.11n-capable devices?
the base station wireless mode said 'extend network' the time capsule and airport express wireless mode said 'join network.'
That suggests to me that none of those devices is your "primary" router. If that's the case, what is the brand and model of the device that's connected to your Internet feed or Internet modem?
I believed I overdid it on hitting the time capsule's reset button for a soft reset one too many times and now the slow flicker amber light will not steady itself or move to green and the computer is unable to successfully attach itself to our network.
What does AirPort Utility say about the status of the Time Capsule? (If you have trouble connecting to the Time Capsule with AirPort Utility, try plugging an Ethernet cable from a LAN port of the Time Capsule to the Ethernet port of your MacBook Pro.)
I've tried to restore the factory default settings but this only results in an error message 'there was an error trying to detect apple wireless devices, make sure network connection is valid and try again.'
Did you do that reset by holding in the reset button until the status light flashed rapidly several times? Normally after a reset, you have to select the network for that device (usually named in the form "Apple Network xxxxxx") for AirPort Utility to "see" it. That's why an Ethernet cable can be useful.

Installation issues with Time Capsule and Airport express

I hope I'm not over sharing, but I want to get as much info out as possible.
I just purchased a 4th generation Time Capsule and have two 1st gen Airport Expresses, which have always worked flawlessly. The TC is about 6 feet from the cable modem, the first Express is about an additonal 15' away pluged into the power strip with the entertainment equipment. The second AE is an additional 20' further. When "trying" to use the internet via wi-fi in my office, even though the icon on the top of the screen & airport utility shows full connectivity, but in reality I have very slow or no wi-fi.
The TC wireless mode is Create a wireless network, internet connection sharing - share a public IP addressand. Both the AE's wireless mode is Extend a wireless network. The internet correction - connection sharing is off.

Your TC replaced what?
Are you extending on 2.4ghz?
There is a chance the TC is lower than the router it replaced.. you may need to get the second Express closer to get a good signal so it can extend properly.. the idea is to have the express in about the centre of signal strength not distance.. use your laptop if you have one with a wireless analysis program like istumbler to find the signal at the TC from say 3M.. at the express 1 and at the express 2. Work out if the signal is too low and move them as appropiate.
Or.. think the arrangement and use something like EOP adapters direct to your office.. they can work hugely better than wireless. (or just as badly.. depending on the house wiring).

Time Capsule (4th Gen) Apple TV (2012) connection issues.

Hi,
I am newb when it comes to theses sort of things, but I was wondering if I could possibly get some help. I have a TC which is running pretty normal the only issue is that it's running "Double Nat" but so far that has not posed a problem. Now I have an Apple TV 2, that works fine, the only thing is that it's running at 52MB/s. By my media keeps freezing (Netflix, Hulu, etc) is there any possible solution for this?
Thanks.

Sorry, are you saying that you let the cable modem allocate IP addresses rather than the TC setting up the network?
Rules of networking.. one network one router.. you have double NAT .. that is only possible if the cable modem is also a router.. so let it allocate the IP addresses.
This is important btw.. plenty of things fail with double NAT.
Huh? Where is this option? I don't see it in the Airport Utility app.
Are you on lion.. ?? Then download and install a tool utility.. and stop playing with toys.
http://support.apple.com/kb/DL1482
In the tool utility.. go to the wireless page.
See wireless network options.. click it.
Now set the multicast rate.. multicast is your streaming video.. etc.
Depending on your firmware version it might have numbers.. 2mbps 11mbps 22mbps or something like that.. or it might show low, medium high.
Set medium or high.

Fix *most but not all* issues with Time Capsule, Time Machine and 10.5.3

There are so many posts related to this issue, that I just wanted to create one short post with a how to fix / quick tips that seems to work for most but granted not all
Issues: Cannot backup, gets stuck into preparing phase or backup volume seems to be corrupted or not working. User was able to use TM with TC w/o problems before update to 10.5.3
1) Turn off TM
2) reboot TC (unplug and plug back in or do it via Airport Utility)
3) Disable energy saving and screen saving features (* see remark at the end)
4) reboot iMac, Macbook or whatever you are using
5) go to finder, unmount the backup volume
6) force a manual backup in TM
7) it will take up to 30 minutes preparing backup and then it should work
(*) I found that if the Mac enters into sleep mode or a password protected screensaver sometimes the backup gets interrupted and one get an error message. This seems like a bug and I reported it to Apple.

Hi! I've had the same problem and in my case I even couldn't access the Time Machine with the Airport Utility though I was properly connected with the network. Now it seems to work, and here's what I did:
- I did a hard reset of TC by pressing the reset button for 5 sec. until the light starts flashing
- I set up the whole network/airport/tc preferences again (what you always have to do after hard reset)
- I manually startet a backup.
When I manually started the back up for the first time, the TM preferences said "Preparing" and then stopped without backing up anything.
I restarted the backup again (manually) and finally it worked like described in this post: "Preparing" for roughly half an hour.
In this time, Time Capsule/Machine finds out, what files needed to be backed up. After that Preparation period, time machine started backing up as usual.
All you have to do is hard resetting and setting up the Time Capsule from new. You DO NOT have to delete the hard drive!!!
Message was edited by: DoubleMumboJumbo
Message was edited by: DoubleMumboJumbo

Issues with Time Capsule (4th gen).. or Airport Utility?

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