IT TECHNICIAN

How do i become the best IT technician in my country? am just 2 months in my first job, and it seems what i studied is totally different from my work. and i want to be the, scratch that am determined to be the best. has any one been in my situation?
and how did you go about it.

Please stick with your original post
-> https://discussions.apple.com/message/24681626#24681626
If you don't know one has a clue what you are on about.

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I had Microsoft Office installed in my Macbook Air by one of the technicians in the store, it was working fine the first week but after that it started popping a notice saying it cannot verify my suscription online and now I cannot open any documents?

I just bought a Macbook Air almost a month now. When I bought it, the technician installed Microsoft Office 365 as they were having a promotion at the time. However after a week of using it, it started popping up a notice saying that it cannot verify Microsoft Office. I still managed to open the word document but as of today, it will not open. I took it to the Mac store last week, and they said that there was nothing wrong with it and they could not figure out any problem.
I don't know what to do and I am in desperate need of help. I cannot open my documents at all and I have my research paper that I need to finish writing. This is very disappointing and extremely stressful for me. If anyone has any suggestions of how this can be fixed, please let me know. I do not want to lose my hard work =(

Microsoft Office 365 is a subscription - based service. You have to pay for it... and keep paying for it... and paying for it... as in 365 days a year... or lose your hard work.
Office Home Premium is a mere $10 a month, but a convenient annual subscription is only $100 a year. This is a substantial discount to Microsoft's Office 365 business products ($150 / employee / year).
Such a deal! Are you not absolutely thrilled?
Here are some slightly more reasonable alternatives, all of which are compatible with their Office equivalents:
LibreOffice (donation-supported)
NeoOffice ($10 but older version is free if you can find it)
OpenOffice (completely free)
Numbers ($19.99)
Pages ($19.99)

I have files that may have been created in various versions of Illustrator. We need to be able to open them, but all we have is CS6 suite. I have called and been told that "technicians at adobe" could perform a paid service to find out what the files were

I have files that may have been created in various versions of Illustrator. We need to be able to open them, but all we have is CS6 suite. I have called and been told that "technicians at adobe" could perform a paid service to find out what the files were created in and get them to be useable in InDesign 6, but I'd need an email address that was registered to our software to give the help desk person. After finding the correct email address, different adobe help number people told me to come here to ask as there is no phone support. Can anyone get me to an adobe technician that can provide a price quote for finding out what created these files and for getting them converted? Thanks.

Sorry, I understood you to say you had the whole CS6 suite, which includes Illustrator.
As far as finding out what the files are, sometimes you can look at them in a text editor to figure this out. See below; the, Creator Tool line. Not every software package makes it this easy, though.

A Dell Technician told me my Firefox 3.6.17 was corrupted and uninstalled it and Installed 4.0. Now I lost all my sub-folder Bookmarks and some Folder Bookmarks. How to I retreive them?

I had about 100 Bookmark Folders and 500 to 600 Bookmark sub-folders inside the Bookmark Folders on Firefox 3.6.17. When I signed off my Windows XP system on Thursday the Firefox home Page was fine. When I logged on to the Firefox Homepage the next day the page changed and I was unable to change it back, the "add Apps" had no effect and I could not customize the page. My home page is google com ig dell using Mozilla Firefox as my Browser so I called Dell to get help. The Dell technician played with it for about 1 1/2 hours and then decided Firefox was corrupted and he would have to load a new copy. He uninstalled the old 3.6.17 and installed 4.0. I specifically told him I had lots of Bookmarks and could not lose them. He assured me it would be No Problem. When I checked after he finished, I had lost all my bookmarks. The Dell Technician could not retrieve the Bookmarks and had to go to a Dell Datasafe Backup that I did. He could only retrieve a small portion of my Bookmarks. It will take me weeks to build these Bookmarks again. I can't believe these are all gone from my hard drive. Is there anything I can do to retrieve them and how can I prevent this in the future.

I, too had my book marks disappear when I upgraded to FF 4.0
I am now back and enjoying FF 3.6.17 (my original) yet I am still
without my book marks and am floundering trying to recoup.
Any help appreciated. If unable to see my book marks in the near
future I will definitely jump ship. It's too bad that FF people have
created this problem. I am mystified and disgusted with their actions.

My business is buying ipads for our technicians. They all need the same app. If I buy one app, can more than one user use it at the same time if they have the same apple id?

My business is buying ipads for our technicians. How many users can share one apple id & how many users with the same apple id can use the same app at the same time?

Use VPP. Select an MDM. Read the Google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
    http://www.apple.com/education/ipad/resources/
    scroll down after all the pretty picture. Click on the words "For It".
    business site is:
    http://www.apple.com/lae/ipad/business/#browse-it-resources
    If necessary, scroll down until you see the Browse IT Resources button. Click on button.
Joe Rowe's Excellent guides
IT managers who are new to configurator and managing a cart of ios devices:
      https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
         [ original announcement -- https://discussions.apple.com/thread/4256735?tstart=0 ]
Quick help presentation for students:
     https://docs.google.com/presentation/d/18937JdleX2gymtSb8zfbDczV-76BdR2DIfCV9eJi yOE/edit#slide=id.g1b776944_0_224
good tips for initial deployment:
https://discussions.apple.com/message/18942350#18942350
https://discussions.apple.com/thread/3804209?tstart=0
See nsdjoey writeup. See third post.
https://discussions.apple.com/message/22286109#22286109
Institutions in the USA and other countries can use the App Store Volume Purchase Program (VPP) to buy Apps.
https://support.assistiveware.com/index.php?pg=kb.page&id=54
"Deploying a great quantity of iOS devices means creating a great quantity of Apple IDs. This script allows automated Apple ID creation from a spreadsheet."
http://www.enterpriseios.com/wiki/Apple_ID_Automation_Builder

I had all my software, including my 'Adobe Creative Suite 4 Design Premium' removed from my MacPro (OSX 10.10.2) by a Computer technician after I had inadvertently installed some malware. Now I can't reinstall my CS4 because the installer software wants m

I had all my software, including my ‘Adobe Creative Suite 4 Design Premium’ removed from my MacPro (OSX 10.10.2) by a Computer technician after I had inadvertently installed some malware.
Now I can’t reinstall my CS4 because the installer software wants me to identify the product from which I am upgrading, but mine isn’t on the list. The old product from which I am upgrading is called ‘Adobe Design Collection’. Furthermore, it has 4 serial numbers (one each for Photoshop, InDesign, Acrobat and Illustrator), not just one, as the installer requires.
I know this can be done, as I have had it working for a long time. Am I doing something wrong now?

Contact support be web chat and have them generate a working temporary serial/ challenge code for the install.
Mylenium

How do I get a virtual lab to play,quicktime does not work with this CD,I have quicktime on other computers works fine with this CD. Technician said Cd could

How do I get a virtual lab to work on this computer. The technician said the CD is not compatible. Maybe corrupt. He seemed he did not know
what he was talking about. I asked him was it any software I could download he said no. This CD works fine on my other computer, no it is not an apple computer. And I use quicktime on both computers. But on this apple computer quicktime does not play this CD, which this type
of CD works better with quicktime. Any suggestions on how to solve this problem. This is a new computer, I would hate to think their is nothing that can be done.

I need step by step instructions on how to get my virtual lab cd to work. The technician said cd not compatible or is corrupt. I do not believe their is nothing that can be done. When I put the cd in the side slot nothing comes up on the screen. I have tried several ways, the technician did not seem very knowledgeable on what to do. Also this cd plays fine on my other computer which is not an apple computer. Is there anything I can do to correct this?

I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

Not one of my technicians. We are just fellow users of the product.
But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
- what version of Mac or Windows
- what version of Acrobat Pro
- what exactly happens when you try to open Acrobat Pro (error messages in full please)
- whether it ever worked and what changed?

Possible to autocreate task from Technician Portal when creating SR?

I have this question:
Is it possible to automatically create a task (and assignment) when creatin a SR in Technician Portal (Field Service)? There is setup for creating automatically tasks and even assigning them to a resource when working in Service in the Create Service Request Form. Is it possible something like that in Field Service?? I think I have the correct setup but this is not happening in Field Service. Is it so it's supposed to be?
Thanks ,
Patricia
Edited by: Patricia Paredes on Feb 2, 2009 9:57 AM

This is not working in WF.
Refer this thread
Re: Contact record not pupulated when Task created using Workflow.

My itunes has been deleted from my computer by a technician. how can i tranfer the music back from my ipod onto the new itunes ive installed?

i have a PC and i had itunes on it with lots of songs. A technician fixed my computer and deleted my itunes on the way. Iv'e reinstalled an itunes programm, how can i transfer the songs from my ipod touch onto the itunes? I'm afraid that if i'll sync the two, the songs from my ipod touch will be deleted since the itunes on my computer is empty

Transfer iTunes purchases by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer othre music by using a third-party program like one of those discussed here:
Copy music
- Retain app data and other information, connect the iPod to yur computer and make a backup by right clciking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup
Note that the Backup that iTunes makes does not include synced media like apps and music.

My apple wireless keyboard is just over a year old, but I find that delete ( backspace ) button no longer functions, has anyone else experienced this problem, do I need to have it looked at by an apple technician ?

My apple wireless keyboard is just over a year old, but Ifind the delete ( spacebar ) button does not function, does any one know if this is a common fault, do I need to have an apple technician to take a look at it?

It appears to be out of date so far as the warranty is concerned. There may have been some minor detritus slipped down the side of the key. See if you can find a buush with stiff but fine hair. Perhaps a toothbrush. Then brush around the key. It is possible to remove the key if you are very careful and that would make it easier but you have to be very careful. You are sure there hasn't been any liquid spilt; even the smallest amount can cause a drama..

HT203254 Hi, my machine started GreyScreen in march, 4 months after warranty, it continued till iStore send me to CoreGroup here in SouthAfrica, the technician said must run updates but he later said that it's my logikboard, pls assist, do I have to pay?

Hi. I bought my macbook pro in November 2011 at Incredible Connections in Johannesburg, South Africa, by 2013 march it had already started mulfunctioning, a grey screen had started showing up at startup, it started off with freezing while i was using it and at reboot the grey screen would show up and i couldn't continue working any furthure. I then took it to the istore whom were able to assist me at first and second.
It continued greying out and i was then send to the Core Group, the Apple technicians in Johannesburg. I was informed to come back within 48hours, I Called inthe 3rd day and i was told that the machine is undergoing physical tests, on the 4th day I went and my machine was given back to me, i was told that the machine is fine and I just need to run updates, but when I switched it on the grey screen persisted, it's almost as though the machine was never tested because the technician said he called me for passwords but he couldn't get hold of me, but the passwords were written on the job ticket, the ladies working there even showed him where I had written it.
I then asked him to double check the machine and before any sort of thourough inspection, he said the problem is the logik board, he went to the back of the ofice for 20 minutes, came back and said yes, it is the logik board, I then gave him my other machine to use the hardrive to check whether it responds or not, he said it doesn't respond and hence left the hardrive from the faulty machine in the working machine so I may access the data.
I was then given a quote that cost 1 third of the price I paid when I bought the machine. I use the machine for work and I really can't afford to pay so much money for a machine I literally owened for 1 and half a year, it is practically new and when I bought it knowing that it is quality and it will outlive any other machine inthe market. I am a huge fan of Apple Computers and have been for over 10years but I am dissappointed, I am disappointed because no one hears us out, a great product has been created and there is no other product inthe market that can match the kind of convenience that Apple has created but now it is starting to function away from it's core promise. We promised people something different inthe market but we are becoming more and more like these other brands, only more expensive.
I mean I saw all those posts about these faulty logik boards and even saw the class action filed against for defective logik boards but right now we are asking you guys to hear us out and point us to the right direction. We really enjoy your products and would like to continue so, but you are losing us. Please assist somehow. Hoping to hear from Apple About this issue, thank you.

Hello binbingogoABC,
Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
I'm very grateful that you wrote to us with your concerns.
Sincerely,

Case flaw - Very Disappointed by Apple Technicians at Apple Retail Store

IIn the last month I have purchased approximately $12,000 worth of Apple computers all with AppleCare.
Among them is an Apple MacBook Pro 15" Glossy (S/N: RM8193*** <Edited by Moderator>), which is the subject of this posting. When it arrived I felt that the bottom half its case was mildly flawed. To be precise:
i) The left speaker grill is slightly bubbled;
ii) There is a more than acceptable gap between the keyboard bezel just left of the left speaker grill and the bottom case;
iii) All visible case screws (4 on the left, 4 on the right, 2 on the back, and 4 on the bottom) are counter-screwed rather than flush. In addition, the screw heads look slightly indented, in my opinion due to a bad screwdriver.
This MacBook Pro was ordered on May 11, 2008 and was delivered on May 15, 2008. I reported the flaws and my concerns to AppleCare via telephone on May 19, 2008. The support representative apologized for my inconvenience and told me that he could set up an appointment for me to go to the store to see an Apple Genius. I told him I was unable to go immediately but perhaps next week. He further, advised me that I have AppleCare until May 2011 and that I could logon to the Apple website to setup an appointment.
Anyhow, yesterday (June 15, 2008) I went to the Apple retail store at Alderwood Mall in Lynnwood (WA) and spoke to a technician, Jared, who told me that since I bought a refurbished MAcBook Pro (directly from Apple, might I add) there are going to be some flaws. Now if I had known about this in the very beginning, I probably would have spent another few hundred dollars to buy a brand new computer or might have insisted on exchanging back on May 19, when I discovered the flaws.
Hearing Jared made me a bit upset and I asked to see his supervisor. Lead Technician, Steven, came out inspected my MacBook Pro and told me that he believes that in his opinion everything looks within tolerance; though he agreed that the screws are slightly sunk-in (over-tightened). However, he declined to fix it stating that this is not a functional problem and more so an aesthetic issue. In my opinion, Apple products have a lot to do with aesthetics. If I wanted a functional notebook with low quality control I would have purchased Dells.
For my (your customer’s) satisfaction, I need you guys to replace the bottom case, the keyboard bezel and all case screws.
Hope to hear from you folks soon. It is a clear issue of Quality Control & Customer Relations.
Thank you!
Message was edited by: Omer (WA)

Hi Omer;
You are NOT talk to Apple here. You are talking to other users just like yourself. So there is absolutely nothing we can do for you. I would suggest you call Applecare and ask to speak to Customer Support. They might be able to help you with your problem.
Allan

COPA derivation for Technician field of Service Order

Hi All,
I have created a character field WW001 for populating COPA documents from "Technician" field of "Service Order". I have checked and found that AFRU table is having Service Order No. (AUFNR) as well Technician (PERNR). But my problem is while creting AFRU "Table Lookup" using T-Code KEDR, the corresponding COPA character is not coming in the origin, hence I am unable to get the charcter value of said Technician field from Service Order to COPA document.
Is there any other table availabe in the system for KEDR setup or shall I need to go with User Exit?
Thanks in advance.
Rupali
Edited by: Rupali Sinha on Mar 11, 2009 2:57 AM

Hi Rupali,
I am very much sure that when there is WW characteristics, you need to go with Table Lookup under KEDR. But, if the desired combination of source/ origin and targets are not available there, we need to go with user exit. Take a help of your ABAP Consultant for user exit.
Thanks & Regards,
Robin

I am not much of a computer technician. I bought a time capsule thinking I could use this for an external hard drive and keep my MAC hard drive free. Was I mistaken? One I back everthing up on the TC, can I delete everything off of my MAC?

I am not much of a computer technician. I bought a time capsule thinking I could use this for an external hard drive and keep my MAC hard drive free. Was I mistaken? Once I back everything up on the TC, can I delete everything off of my MAC and then use my TC as my hard drive??

Once I back everything up on the TC, can I delete everything off of my MAC and then use my TC as my hard drive??
TC was designed to backup your Mac. The TC literature is pretty clear about this:
If your Mac's hard drive has a problem....it will sooner or later....you can use your backup on the TC to rebuild your Mac.
But.....if you move all of your data to the TC from your Mac....you only have one version of that data now, and it is on the TC.
Have you thought about what will happen when....not if....the TC has a problem? Since the only version of your important data was on the TC, and the TC has failed......you lose all of your data.....because you have no backup.
A much better plan would be to add a USB or FireWire hard drive and connect it directly to your Mac. Move the data on your Mac over to the hard drive.
Then, the TC will backup both your Mac and the hard drive. So, you have original data on on one drive and backups on another drive.
That would be a minimum backup plan. Most of us have more than one set of backups.

I asked a question about organizing bookmarks in my toolbar bookmark. I'm not happy with the "help" I got. I'm very frustrated. I need to talk to a technician. How can I get in touch with one? Do you have contact information?

Can't find out how to organize my bookmarks. can't do it after updating. Person tried to help, we had long conversations, I sent lots of images, it got to where I think the answer given were not related to the problem. I asked for help from a technician or to give my emails to one. She won't do it and I can't get help. So I'm starting over. It shouldn't be this hard. I need someone else to help me.

re: How do I organize and delete bookmarks in my short toolbar list.
* https://support.mozilla.com/en-US/questions/884877
You say you have a lot of duplicate bookmarks, and want to know how to organize bookmarks, but from the pictures shown, I really only see a news subscription, some sample bookmarks in the bookmarks toolbar that you don't display on the toolbars so I don't see point in deleting anything there most of it are reports from the database or from a news subscription nothing of much concern, really. I would dump the news subscription if you don't use it.
How do you want to arrange your bookmarks, but you must keep within some boundaries of what was expected of the three major folders.
Bookmarks Menu -- this is your folder categorized bookmarks, originally all bookmarks were in this folder and the bookmarks toolbar was one folder within -- that has changed.
Bookmarks Toolbar -- intended to be visible on the toolbar with main bookmarks and folders spread out horizontally to save one level of drilling down into folders, with very few bookmarks and folders visible on the toolbar but quickly accessed. You can use the bookmarks showing essentially as buttons a few primary bookmarklets. You can have folder structure there so you could actually have thousands of bookmarks there within folders.
Unsorted Bookmarks (no folders within by intent not by restriction) -- new concept to not categorize bookmarks into folders because of bookmark tagging. Delicious.com will show you what they intended where you have lots of people. I think the concept of tagging breaks down with one person. The other reason bookmarks no longer had to be put into folders was the "AwesomeBar" feature of Firefox that is a great feature it will find bookmarks whatever folder they are in -- I hope you are familiar with it. You can throw bookmark separators into any folder but they are especially useful in the unsorted bookmarks folder, especially if you sort the folder. In other words a group probably within a date range.
So how do you see yourself categorizing your bookmarks ?
I'd like to get an idea of '''how many bookmarks '''you have altogether and how big your places.sqlite file is. To find out how many bookmarks you have all together bring up the Bookmarks Library list, place a colon (":") into the search field this will do a find on all of your bookmarks. At the bottom of the library window you will see the total number of bookmarks you may have to nudge the vertical scrollbar down, and as long as no bookmarks are selected you will see an '''item count'''.
Open your profile folder Help > Troubleshooting information... then click on "Open containing folder" then looking in bookmarkbackups folder and report size of last .json file in there -- hope you can see the extension the filenames have dates.
From the library list you can see if you actually do have a lot or any duplicated by eyeballing the list sorted by the location. You don't want to delete anything yet until you know what you want to do and what folders the bookmarks actually in, as you would not want to delete a categorized bookmark for an uncategorized one.
I have 1256 bookmarks, a bookmarks backup file (.json) is 1849 KB.
I have 750 of those bookmarks have a keyword shortcut -- most of my bookmarks may not actually be bookmarks to webpages.
Install the "Show Parent Folder" extension, it would be important for manually categorizing and deleting bookmarks.
*https://addons.mozilla.org/firefox/addon/show-parent-folder/
At some point you will want to install the "Sort Places" extension that allows you to sort folders recursively in a matter of seconds. Only sort when you want to sort, never automatically.
* https://addons.mozilla.org/firefox/addon/sortplaces/
Other extensions of interest for working with bookmarks are included in
* http://kb.mozillazine.org/Sorting_and_rearranging_bookmarks_-_Firefox
The columns in the bookmarks library list that I show are
:Name, Location, Parent Folder, visit date, visit count, Keyword, Description, Last Modified
The important columns for eliminating duplicates are
:Name, Location, Parent Folder, Keyword, Description
:if you have Tags then that column would also be important not to delete the bookmark
Sort on Location look for duplicates, expect you won't find as many as you thought you would, because Firefox makes it difficult to create duplicates if you use the bookmarks star. I wouldn't delete any until you really know what you want to do, if you have duplicate you would not want to delete one a primary location based on parent directory or the one you use with a keyword.
I don't really think you have much to delete in your toolbars list, they are basically examples. Would highly recommend you keep something in the bookmarks toolbar even though you are not displaying it.
The only case of having major duplicates are if you have imported bookmarks at the bottom of your bookmarks menu also named bookmarks menu or something similar. You would see that in the parent folder column -- you cannot sort on the parent folder column.

IT TECHNICIAN

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