Item category is not determined in CRM order

Question

Hi Friends,
Our requirement is as follows
We have 1 sales org like Z111 and 2 distribution channels like dist chan Z1 and Z2, we want a material say for eg "material A" should be 3rd party item by assigning item category grp "BANS" in sales org  Z111 and dist chan Z1. The same material i.e, "material A" should be standard item by assigning "NORM" in sales org  Z111 and dist chan Z2.
We have done the above scnario in CRM system ( we have assigned BANS for material A in sales org  Z111 and dist chan Z1 and NORM for the same material in sales org  Z111 and dist chan Z2.
But problem is when I create order for sales org  Z111 and dist chan Z1 in CRM, the item category is determined as TAN instead TAS. Item category determination is already existing the CRM system.
This scenario is working fine in my back end system i.e, R/3 but it is not wrking in CRM.
Can anyone give me some clue about this.
Thanks in advance
JM

Answer 1

Hi JM
First check in your CRM system if the material in extended to both the distribution channels.
Tcode: COMMPR01
Sale org tab should have entry for dist chan Z1 and Z2.
Click on Z1 and maintain iten cat grp : BANS
Click on Z2 and maintain iten cat grp : NORM
Now check your item category determination. It should have following 2 entries:
IMG > CRM > transactions > basic settings > define item category determination
transaction type: ZORD
item category group: BANS
item category: TAS
transaction type: ZORD
item category group: NORM
item category: TAN
hope this helps
Rupesh