Items missing from CC document reappear when saved as CS4

Had a two hour chat with Adobe this afternoon and uploaded a suspect file, but am now unable to get in contact, so I'll give this a go.
We've recently upgraded from CS3 to CC and have thousands of legacy files. The docs look fine when opened in CC and output correctly to PDF for commercial printing purposes. Today, however, has thrown a major spanner in the works. Three days ago we opened a CS3 document into CC, made amends, output a PDF proof for the client, and saved it as CC (.indd). The client has sent back the marked up PDF to make further amends. On opening the CC doc, it is immediately apparent that things aren't as they should be. Several items from different pages and different layers - images and text boxes, are missing. We scratched our heads for a while to try and work out how we could possibly have accidentally deleted various items, with no convincing answer. A confusing anomaly was that one of the items missing was a full page full colour placed image which just happened to be on the back cover also. We copied this image and tried to place it on the front but it wouldn't allow us, saying something about boundaries not being big enough - the first sign that something may be damaged.
I then looked on the web to see if anybody else had had similar problems. It appeared that nobody had but one of the results was an Adobe page for repairing corrupted files. I decided to try one of their recommendations, which was to save as a CS4 file then reopen in CC. We did this and hey presto, it worked! All the missing items returned.
Our initial joy was quickly replaced by dread as we realised that we had opened what appeared to be a corrupted file, with absolutely no external indication that it was damaged. If it hadn't opened at all, or if there'd been a warning to say the file was damaged, we'd have been pre-warned; but the fact that it opened with no problem whatsoever, meant we didn't know it was damaged. On this occasion, the absence of the front page image made us aware of a problem, but what if it was a 200 page catalogue that we'd just been given the go-ahead to print? Before today we certainly wouldn't have been thinking that we need to go through every page to make sure every item is still there!
We very often open old docs and create PDFs for print without looking at the files, but even if we did, how are we possibly going to remember every item that appears on every page just to make sure they're still there when we print 3 days, 3 weeks or 3 months later.
I've been doing this job for twenty five years and never come across this, and from a business point of view, this is VERY scary.
Anybody any idea what's happening?

... this kind of problem is common enough that I never recommend opening a legacy .indd file in a newer version. Instead export the file to .inx from the original version (or .idml for CS5 or newer files) and open that for conversion.
Peter,
I've never seen or heard of such a thing. I have had guides get totally screwed up when files are saved down to IDML and then re-opened. That's why I don't really trust the IDML saving except for damaged files.
But opening legacy files is not supposed to have these types of problems.
It is very possible that this is a one-time aberration of only one file.
But what you're recommending is too onerous for most companies to do.
It is not feasible for companies to keep a copy of legacy software (in this case CS3) running. So they would have to anticipate needing to re-open the file as INX. They would have to keep a copy of CS3 available to export as INX. But it is doubtful that CS3 would run on today's machines running the latest OS. So what you're recommending is they have to export as IDML before they archive a file. And I don't even know if the INX from CS3 can be opened by CC. That could have just as many problems
I'm happy for the client that saving the IDML and then re-opening in CC fixed their problem. Obviously the CS3 file was damaged.
And there really is no excuse for not checking a document before it goes to press.
But if people can't trust opening legacy files, Adobe has a huge problem on their hands.

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Revision: 3151
Author: [email protected]
Date: 2008-09-08 21:30:07 -0700 (Mon, 08 Sep 2008)
Log Message:
Fix for bug SDK-16761 - Method parameters missing from generated document
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