Its been more than 24 hours and i have not received the claim of mountain lion for my new macbook pro.

its more than 24 hours and i havent received the claim of mountain lion for my new macbook pro

Brace yourself - I've been waiting over 48 hours and Apple claims it will take up to 72 hours. After that, God only knows! Oh yeah, if you get your code there's a chance someone's already used it too!

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HT203433 Download of song will not complete has been over an hour and I have done all the suggested troubleshooting

Download of song will not complete has been over an hour and I have done all the troubleshooting suggestions to correct

Hi Lisa Wozniak,
Are you on a slow Network Connection? I would recommend you to Clear the browser Cache and History and then try again or try using a different browser on a different Network Connection.
Let me know if it works or not.
Regards,
Rahul Tyagi

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I cal

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I call?

Would be problems with purchases, billing, and redemption option. It's not 100% exact to your issue, but it will get you to the right department.
Go here https://expresslane.apple.com/GetproductgroupList.do then select ITunes, then Store, then Purchases, Billing, and Redemption. Then.. probably pick "My topic is not listed."

Since I installed Mountain Lion on my new MacBook Pro Retina (august 9) I have severely problems with Safari / Internet / loading webpages. Have had Apple Support

Restarted the MacBook ... Same problems!!! Even worse now!!! PLEASE APPLE ... solve the problems with Mountain Lion!!!

MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os
http://www.apple.com/support/macbookpro
Oh, and try the Safari forum instead.
https://discussions.apple.com/community/mac_os/safari
You are talking to end users, not "Apple"
Go back to :Lion maybe until Moutain Lion has had more time to get optimized and ironed out.

I all ready pay but do i have to pay again mountain lion for my second macbook pro

do i have to pay again mountain lion for my second macbook pro

Welcome to the Apple Support Communities
When you purchase OS X Mountain Lion, you can install it for free in all your Macs as many times as you want. The same applies to all the content you purchase in the App Store, Mac App Store, iTunes Store and iBookstore

My iphone 5 died then it showed plug in to charge so I did tht its been more than 24hr and it still shows battery with red on it it still hasn't turned on yet what should I do.

Iphone 5 died then it showed plug into charge I did tht but it wont turn on when I click home button its shows the black backround the the battery charging its been more then 24hr but still wknt turn on please help!!!

Try a different usb cord or plug it into a different power outlet.

HT4098 purchased rubies on paradise cove and still have not received the rubies.

Paid $ 9.99 plus tax for a sack of rubies, I still have not received my rubies, what can I do to confirm and receive my purchase?

On your computer log into your iTunes account and go to Purchase History. See if the purchases are listed. If they are then first contact the developer of the game.
Next contact iTunes.
Apple - Support - iTunes - Contact Us

ITS BEEN OVER 55 HOURS AND I STILL HAVENT RECEIVED A CODE

i called to check the status and they said it still pending... i have 4 macbook pros 2 ipads 3 iphone 4s 6 ipod touches and this is the first time their customer service gave me an attutide for calling to check the status im getting really annoyed

Hi Richard,
Did you send us an email as oldboyracer advised?
I had a quick search with the email address you used to register and couldn't find one in the Forum Mod queue, but I can see you sent one a few days ago to a different queue and an adviser was already in the process of chasing this up.
I'll drop you an email now with some more details so get back to me when you get the chance.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My iphone 5c shut off by its own and its been about two hours and it will not come on even when I charge it, why is this?

My Iphone 5c has been shutting off and coming back on, on its own since I got it in December of 2013. I don't know why its doing this but now it did that again and it will not come back on. Even if I put the charger on it.

Do a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.

I forgot my answers to my security questions and I have not received the email to reset my answers

I check my email and yet no email has been sent and I know I'm using the same email as my Apple ID.

The reset email will be sent to your rescue email account, that won't (can't) be the same as the primary email address (or any other address) on your account.
If you aren't receiving it to your rescue email aaccount (or you don't know what it is), then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Have not received the online number yet!

I have purchased the online number for Germany on Friday, 7th Sept but I have yet not received the number! Its been almost 3 days and I have not received any notification. In the email I received from skype, it says usually it takes 6 hours!! Will there be any confirmation from Skype, when i will get the number?
thanks
Solved!
Go to Solution.

For Germany I have read that it may take up to two weeks. something to do with the German govt. Skype has no control over this. I am not german, but have read this on other threads,
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

I have just erased my iphone 3gs n the reset is taking place but its been more than an hour since the black screen is loading ? what should i do

I have just erased my iphone 3gs n the reset is taking place but its been more than an hour since the black screen is loading ? what should i do

Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

The screen is frozen while installing software updates. Say about 2 minutes and it has been more than hour. How can I cancel or do something about it? Is it ok to unplugg it? Please advise.

The screen is frozen while installing software updates. Say about 2 minutes and it has been more than hour. How can I cancel or do something about it? Is it ok to unplugg it? Please advise.

Really?
Is there no other option? No magic key combo that brings up a secret menu?
My imac just froze during a software update install and I too do not know what to do.

How many times can I attempt the passcode before I can't enter it any longer...it has been over 3 hours and it will not let me re-enter it?

How many times can I attempt the passcode before I can't enter it any longer...it has been over 3 hours and it will not let me re-enter it? My daughter forgot the new code she put in....

What dowes the screen say? If it just say disable and gives not time to retry then you have to restore the iPod
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. Why?

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?

Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the  menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the  and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine!

Its been more than 24 hours and i have not received the claim of mountain lion for my new macbook pro.

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