ITunes 11.1.2.31 crashing whenever I pause a song
Whenever I pause a song, iTunes crahses. Currently using Windows 8.1 Pro, and I haven't experienced this on the last versions.
Anybody know what to do?
Hey Adamj291,
Thanks for the question. I understand you are experiencing issues with iTunes after updating. Let’s see if we can isolate this issue by starting iTunes in safe mode:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
There are several ways in which an add-on can cause iTunes to act erratically, such as those listed below:
- Loss of iTunes functionality, such as the Visualizer.
- Distortion or irregularity in the iTunes interface.
- Slow performance.
- iTunes won't open or quits unexpectedly.
- You see an alert while syncing stating "... cannot be synced. A duplicate file name was specified."
If you notice any of the above symptoms or other unusual behavior, you can disable any plug-ins not manufactured by Apple by opening iTunes in Safe Mode. This is done by holding down the Option and Command keys (on Mac OS X) or holding down the Shift and Control keys (on Windows) while opening iTunes. If performed correctly, you should see the following dialog before iTunes finishes starting up:
"iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled."
If the above does not resolve your issue, I’d like to isolate further by testing in another user account:
Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
Symptoms
When isolating issues and/or troubleshooting software issues in OS X, you might want to use a different user account. Learn how to use this technique to narrow down the cause of an issue.
Resolution
The issue at hand may simply be caused by a bad preference setting or user-specific data file. With proper isolation, you can avoid time-consuming and inappropriate troubleshooting methods.
Thanks,
Matt M.
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Re: iTunes keeps crashing when I select iTunes store (Win 8) iTunes 11
Sep 26, 2013 5:43 AM (in response to Bristol1981a)
I had this exact same problem. I found a fix on another support post that worked perfectly for me. Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. Then browse and past that file into C:\Program Files (x86)\iTunes.
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Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Identifier: com.apple.installer
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Build Info: Installer-2810000~4
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Per-App Interval Since Last Report: 229 sec
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Report Version: 6
Anonymous UUID: BCB73DFD-BF98-43D7-A4B2-BB222D09A5FE
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000003bb78000
Crashed Thread: 12
Thread 0:
0 libSystem.B.dylib 0x906cd166 mach_msg_trap + 10
1 libSystem.B.dylib 0x906d495c mach_msg + 72
2 com.apple.CoreFoundation 0x905d9e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x905daaa8 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x92f582ac RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x92f580c5 ReceiveNextEventCommon + 374
6 com.apple.HIToolbox 0x92f57f39 BlockUntilNextEventMatchingListInMode + 106
7 com.apple.AppKit 0x91b516d5 _DPSNextEvent + 657
8 com.apple.AppKit 0x91b50f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
9 com.apple.AppKit 0x91b49f9f -[NSApplication run] + 795
10 com.apple.AppKit 0x91b171d8 NSApplicationMain + 574
11 com.apple.installer 0x00002e18 0x1000 + 7704
12 com.apple.installer 0x00002c2e 0x1000 + 7214
Thread 1:
0 libSystem.B.dylib 0x9071c65e recvfrom$UNIX2003 + 10
1 libSystem.B.dylib 0x906fe055 _pthread_start + 321
2 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x906cd166 mach_msg_trap + 10
1 libSystem.B.dylib 0x906d495c mach_msg + 72
2 com.apple.CoreFoundation 0x905d9e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x905dab04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x9360fd0f TSystemNotificationTask::SystemNotificationTaskProc(void*) + 123
5 ...ple.CoreServices.CarbonCore 0x90158fbb PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x906fe055 _pthread_start + 321
7 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x906cd166 mach_msg_trap + 10
1 libSystem.B.dylib 0x906d495c mach_msg + 72
2 com.apple.CoreFoundation 0x905d9e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x905dab04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x9360fe88 TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
5 ...ple.CoreServices.CarbonCore 0x90158fbb PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x906fe055 _pthread_start + 321
7 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x906d434e __semwait_signal + 10
1 libSystem.B.dylib 0x906feccd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9015ade3 TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x90139c36 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9015aa60 MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x9361ae6a TNodeSyncTask::SyncTaskProc(void*) + 84
6 ...ple.CoreServices.CarbonCore 0x90158fbb PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x906fe055 _pthread_start + 321
8 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x906fd8c6 kevent + 10
1 libSystem.B.dylib 0x906fe055 _pthread_start + 321
2 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9071c60a select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x906fe055 _pthread_start + 321
2 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x906cd1c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x906ff1af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x90700a33 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x95c73dbc -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x95c73bd0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x95c73b35 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.installframework 0x00137553 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 1090
7 com.apple.Foundation 0x95c2ddfd -[NSThread main] + 45
8 com.apple.Foundation 0x95c2d9a4 __NSThread__main__ + 308
9 libSystem.B.dylib 0x906fe055 _pthread_start + 321
10 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x906fd8c6 kevent + 10
1 libSystem.B.dylib 0x906fe055 _pthread_start + 321
2 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x906d434e __semwait_signal + 10
1 libSystem.B.dylib 0x906feccd pthread_cond_wait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x956eed58 ***::TCMalloc_PageHeap::scavengerThread() + 824
3 com.apple.JavaScriptCore 0x956eed8f ***::TCMalloc_PageHeap::runScavengerThread(void*) + 15
4 libSystem.B.dylib 0x906fe055 _pthread_start + 321
5 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x906cd1c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x906ff1af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x90700a33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x90139c62 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x9015aa60 MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x9361cdb4 TFolderSizeTask::FolderSizeTaskProc(void*) + 104
6 ...ple.CoreServices.CarbonCore 0x90158fbb PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x906fe055 _pthread_start + 321
8 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x906fd8c6 kevent + 10
1 libSystem.B.dylib 0x906fe055 _pthread_start + 321
2 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 12 Crashed:
0 com.apple.bom 0x00069a5d BOMStreamReadUInt32 + 138
1 com.apple.bom 0x0006a0ad _ReadBlockTable + 242
2 com.apple.bom 0x00075256 BOMStorageOpen + 1351
3 com.apple.bom 0x00074b0b BOMBomOpen + 66
4 com.apple.installframework 0x00159000 -[IFPkg(PackageFormat_Private) _loadBom:] + 171
5 com.apple.installframework 0x00159336 -[IFPkg(PackageFormat_Private) _bom] + 68
6 com.apple.installframework 0x001575c6 -[IFPkg(IFPkg_FileEnumerator) fileAtPath:] + 46
7 com.apple.installframework 0x0017c25d -[IFMakeInstallPlanElement _applyHints] + 753
8 com.apple.installframework 0x001551e5 -[IFMakeInstallPlanElement run] + 161
9 com.apple.installframework 0x00156d4a -[IFInstallElement run] + 485
10 com.apple.installframework 0x0014a2f5 -[IFSession(Jobs) _runMetaQueueEngine] + 1340
11 com.apple.Foundation 0x95c2ddfd -[NSThread main] + 45
12 com.apple.Foundation 0x95c2d9a4 __NSThread__main__ + 308
13 libSystem.B.dylib 0x906fe055 _pthread_start + 321
14 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x906cd166 mach_msg_trap + 10
1 libSystem.B.dylib 0x906d495c mach_msg + 72
2 com.apple.CoreFoundation 0x905d9e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x905daaa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x95c623d5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5 com.apple.Foundation 0x95ce0b4d -[NSRunLoop(NSRunLoop) runUntilDate:] + 93
6 com.apple.installframework 0x0014b90a -[IFDInstallController(Private) _install] + 1678
7 com.apple.Foundation 0x95c2ddfd -[NSThread main] + 45
8 com.apple.Foundation 0x95c2d9a4 __NSThread__main__ + 308
9 libSystem.B.dylib 0x906fe055 _pthread_start + 321
10 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x906d434e __semwait_signal + 10
1 libSystem.B.dylib 0x906d4116 usleep$UNIX2003 + 61
2 com.apple.AppKit 0x91bb7bf1 -[NSUIHeartBeat _heartBeatThread:] + 2042
3 com.apple.Foundation 0x95c2ddfd -[NSThread main] + 45
4 com.apple.Foundation 0x95c2d9a4 __NSThread__main__ + 308
5 libSystem.B.dylib 0x906fe055 _pthread_start + 321
6 libSystem.B.dylib 0x906fdf12 thread_start + 34
Thread 12 crashed with X86 Thread State (32-bit):
eax: 0x3bb77fff ebx: 0x000699e7 ecx: 0x3bb79000 edx: 0x3bb78003
edi: 0x00000aaa esi: 0x3c163ce0 ebp: 0xb0454958 esp: 0xb0454930
ss: 0x0000001f efl: 0x00010287 eip: 0x00069a5d cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x3bb78000
Binary Images:
0x1000 - 0x32fff com.apple.installer 3.0.2 (281) /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
0x41000 - 0x55ff7 com.apple.InstallerPlugins 3.0.2 (281) <542df515003c4ac9f42b33b0034984e6> /System/Library/Frameworks/InstallerPlugins.framework/Versions/A/InstallerPlugi ns
0x68000 - 0x9cfef com.apple.bom 9.0.1 (136.1.1) <f69713d261e9a8ba1d48654a4a15057f> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x12c000 - 0x1ddff2 com.apple.installframework 3.0.4 (388) <e9637aa9862f2d77f7578eaf7cc79770> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
0x258000 - 0x289ffb com.apple.DiskManagement 2.5 (163) <78dda748bc49e7737a38a1e550e38885> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x2ab000 - 0x2b1fff com.apple.JavaScriptGlue 5534 (5534.49) <94b0414e1081d3e1fe65116b4db10439> /System/Library/PrivateFrameworks/JavaScriptGlue.framework/Versions/A/JavaScrip tGlue
0x2bd000 - 0x32bff6 com.apple.SystemMigration 2.6.2 (201.95) <246b8201b7f7bcc7744cf232c6e1b334> /System/Library/PrivateFrameworks/SystemMigration.framework/Versions/A/SystemMi gration
0x436000 - 0x441fff libxar.1.dylib ??? (???) /usr/lib/libxar.1.dylib
0x449000 - 0x47ffff com.apple.MediaKit 9.1 (401) <62f8d49f7d7eb4096d74377d0b7b51d5> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x490000 - 0x559fe5 com.apple.DiscRecording 4.0.7 (4070.4.1) <7c105f35c674aad3a476f8959d3f3ebb> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
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0x96272000 - 0x96630fea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x96631000 - 0x96639fff com.apple.DiskArbitration 2.2.1 (2.2.1) <2664eeb3a4d0c95a21c089892a0ae8d0> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9663a000 - 0x96679fef libTIFF.dylib ??? (???) <2afd7f6079224311d67ab427e10bf61c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9667a000 - 0x9672bfff edu.mit.Kerberos 6.0.15 (6.0.15) <28005ea82ba82307f185c255c25bfdd3> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9672c000 - 0x96876feb com.apple.QTKit 7.7 (1680.28) <c03868cba11c22743a5d68e1b0184399> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9687f000 - 0x96912fff com.apple.ink.framework 101.3 (86) <d4c85b5cafa8027fff042b84a8be71dc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x96a94000 - 0x96aa5ffe com.apple.CFOpenDirectory 10.5 (10.5) <39d48cd00b8f9ca3fcdd251715cc74d5> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/Frameworks /CFOpenDirectory.framework/Versions/A/CFOpenDirectory
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0x97897000 - 0x978a5ffd libz.1.dylib ??? (???) <a98b3b221a72b54faf73ded3dd7000e5> /usr/lib/libz.1.dylib
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0x97962000 - 0x97981ffa libJPEG.dylib ??? (???) <6d61215d5adfd74f75fed2e4db29a21c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x97982000 - 0x97abbff7 libicucore.A.dylib ??? (???) <f2819243b278259b9a622ea111ea5fd6> /usr/lib/libicucore.A.dylib
0x97abc000 - 0x97b18ff7 com.apple.htmlrendering 68 (1.1.3) <1c5c0c417891b920dfe139385fc6c155> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x97b19000 - 0x97b3dfeb libssl.0.9.7.dylib ??? (???) <5b29af782be5894be8b336c9c73c18b6> /usr/lib/libssl.0.9.7.dylib
0x97b3e000 - 0x97b4dfff libsasl2.2.dylib ??? (???) <0ae9f3c08d8508d9dba56324c60ceb63> /usr/lib/libsasl2.2.dylib
0x97b4e000 - 0x97b7bfeb libvDSP.dylib ??? (???) <4daafed78a471133ec30b3ae634b6d3e> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x97b7c000 - 0x97b7effd com.apple.CrashReporterSupport 10.5.7 (161) <ccdc3f2000afa5fcbb8537845f36dc01> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib -
64bit iTunes for Windows 7 constantly crashing while accessing the store
Is anyone else having problem with iTunes recently, 12.1 is constantly crashing whenever I try to visit the iTunes store , even blowing away my iTunes directory and re-installing and starting afresh iTunes crashes almost immediately. iTunes is unusable like this.
What can I do to help diagnosis these problems? minidump? log file?So I believe the issue I see is related to the much reported JavaScriptCore.dll issues (the below is from my event viewer),,crashes with this signature are heavily reported, what I've also noted that if I am using my laptop at home rather than work iTunes doesn't crash. (I've tried all other items, reinstalling, making new iTunes folder, removing all Internet temp objects)
So clearly this is network related, obviously related to the network configuration.
However this is still the fault of "iTunes" a crash with an exception code of 0xc0000005 is an access violation, which means its most likely a NULL pointer deference or accessing corrupt memory.Surely Apple have seen this enough to warrant a fix.
I am also really surprised that Apple is not making an attempt to fix this, crashes like this which are highly reproducible are often the source for exploits
Here is hoping a future fix, for alas iTunes is currently usable.
Faulting application name: iTunes.exe, version: 12.1.0.71, time stamp: 0x54c76235
Faulting module name: JavaScriptCore.dll, version: 7600.1017.6000.1, time stamp: 0x54b5da5f
Exception code: 0xc0000005
Fault offset: 0x000000000035dee2
Faulting process id: 0x36b8
Faulting application start time: 0x01d04b7be80dad27
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
Report Id: db686049-b76f-11e4-a779-d067e5315560 -
ITunes 7.2.0.34 crashes when playing song under Vista
Hi,
I just upgraded to the latest iTunes version on my Vista machine. I also had the vbscript installation problem, but registering vbscript helped. However, when I now try to play a song, iTunes stops working completely and crashes!?!.
Any idea, you guys from Apple?
Frasier.Hi,
I just upgraded to the latest iTunes version on my
Vista machine. I also had the vbscript installation
problem, but registering vbscript helped. However,
when I now try to play a song, iTunes stops working
completely and crashes!?!.
Any idea, you guys from Apple?
Frasier.
Hi,
Reboot solved the problem.
Best wishes,
Frasier. -
My MacBook Pro HD crashed. It is all up and runmning except for one issue. I have about 200 songs on my iPhone but have only gotton 53 back on my laptop from my iPhone and those are the songs I purchased via iTunes. How do I get the rest of the songs from my iPhone back onto my HD.
The songs I'm not able to import casme from CD's. Nothing from napster etc.
I've tried and tried to import them rom iTunes vis "Library" " Import"Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Why is it that whenever I download a song from itunes that a small grey button appears next to the song (apparently this is the download progress) but whenever I hit it to resume, the song disappears. I am getting annoyed with having to copy the songs manually onto my phone. Thanks for anyones help. Cheers
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
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