ITunes 9.1.1 - "Encountered an unexpected error and has to close"

Hi I downloaded the latest iTunes upgrade and ever since I've been having problems.
iTunes will be fine until I sync my brand new iPod Nano and then I get a Windows message saying "iTunes has encountered an unexpected error and has to close". Then everytime after that, whether the iPod is plugged in or not, I get the same message.
Has anyone else had this problem and been able to resolve it?

Sorry about the continued questions (this one is a bit odd).
Then after that, as soon as I click the iTunes icon, I get that message, regardless of whether the iPod's plugged in or not.
In some ways, the oddest thing is that you can get iTunes launching again after the issue starts happening.
Does the error when trying to launch go away after you restart the PC? Or do you have to do something different?
If it's clearing up after a restart, could you check something for me?
Provoke the nano-plugging-in error. Don't try to open iTunes again just at the moment.
Now bring up your Task Manager. Go into the processes tab. Click the "Image name" header to sort the processes alphabetically. Even though you've had that error message, is there still an iTunes.exe process listed in that tab?
If so, right-click on the process and select "end process". Does Windows let you end the process? If it does, can you launch iTunes again without the error?
(Trying to work out here if you're getting an an unusual variation of problems associated with security software interference with syncing, or possibly an idiosyncratic sort of iTunes preference files issue. Both can sometimes be associated with "unknown module" crashes, although I tend to expect something more like an iTunes.dll to be cited as the faulting module if that's afoot.)

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AME CC 2014: "Adobe Media Encoder has encountered an unexpected error and cannot continue."

Adobe Media Encoder CC 2014 on MacPro "mid-2012" (MacPro5,1) running OSX 10.9.3 and getting this error when trying to launch Adobe Media Encoder CC 2014:
Adobe Media Encoder Error
Adobe Media Encoder has encountered an unexpected error and cannot continue.
Have uninstalled, reinstalled. Checked and fixed permissions numerous times. Tried removing all plugins and that didn't fix. Also tried editing the text listings within the .app for OpenGL and CUDA to remove all cards listed - that didn't fix anything either.
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Navigate to the following folder:
You may see a file SHORTCUT that is invalid called "Presets":
Remove/delete this file. It's a broken shortcut.
Move a folder of .EPR files into the "8.0" folder. Call it anything except "Presets". Go to AME CC 2014 and quit. (I was greeted with another crash message.)
Open AME CC 2014 again. Your presets will not be loaded yet, but you should see an XML file that was created in your new folder like this:
Delete this file.
You should see a new folder also created by AME called "Presets". Move your .EPR files into this folder and delete the original folder. Quit AME CC 2014. (I was greeted with ANOTHER crash message.)
Open AME CC 2014. Your preset files should be there at the top under the preset browser:
Probably a good idea to keep a copy of those .EPR files elsewhere

Adobe Muse encountered an unexpected error and will have to be terminated.

I cannot get to my website:
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How do I stop my iTunes from getting an "error and has to close" message?

When I open iTunes, it wants to update my Music Match and I get an error message that "iTunes has experienced an error and has to close". How do I prevent this?

No, an external drive will not always be mounted. If the drive goes to sleep, it can unmount, or it may unmount for other reasons. As Chris said, confim that the drive is mounted and active before launching iTunes.
Regards.

Itunes encounters a problem half way through syncing and has to close

Just got an Ipod classic and when I'm trying to sync my music, Itunes encounters a problem and has to close. Using windows 7 and music collection is 90GB

Closes about half way through the syncing process

"iTunes has encountered an error and has to close"

I'm getting this error message whenever I plug in my nano or my mini. iTunes crashes. This just started happening. So far I've reset, restored, reinstalled - you name it. But nothing works.
iTunes works fine when there's no iPod plugged in.
Help?

well done MAJR!
just a note on the error message "itunes has encountered a problem and needs to close".
there are actually at least three different contexts in which people get this message, and the treatments will differ depending on the context. here's some info on the three most common contexts.
"itunes has encountered a problem ..." when LAUNCHING ITUNES
this is the most common time to see the message. in my experience, 90% of the time this is caused by a broken QuickTime 7.0.x. So the first thing people should check for is whether their Quicktime will launch, or whether it gives them an error message when they try to launch it.
if you get an error message when you try to launch Quicktime, the standard treatment is to swap out your QuickTime. there's actually an Apple KB doc on the problem, although the silly sausages have given the error message incorrectly in the doc (as of the 23 December 2005 revision), which makes it more difficult to find the message when you're searching for it:
iTunes 6 for Windows unexpectedly quits when opened
... that method is pretty servicable in the majority of cases, but it leaves you open to a known complication of a broken Quicktime where people can't uninstall their QT and get an error message citing their QuickTime "uninstall.log". so i usually suggest to people that they try a careful standalone QT 7.0.4 reinstall instead (which gets past the "uninstall.log" error):
download and save a copy of the QT 7.0.4 installer to your hard drive. (run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
known complications of QuickTime reinstalls: the most common (for QT versions 7.0.2 and 7.0.3 and iTunes versions 5.0.0.35 through 6.0.1.3, at least) is an error message citing "Error 0x80040707". in this context (again, the treatments for this error message are context dependent too), the most common cause of the Error 0x80040707 is a snarlup in the QT installation registry entries.
what typically fixes it is the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
use the utility to clear the existing Quicktime entries. then try the careful standalone QT 7.0.4 reinstall again.
other known causes of "itunes has encountered a problem ..." on launch: probably the most common of the rarer causes (if you'll pardon the oxymoron) is a rare weird problem to do with the registry and user accounts on XP machines.
to check for that, first head into your "User Accounts" control panel and create a new user account with full administrative privileges. (there's help documentation on how to do that at the left of the control panel screen.) while you're in that control panel, switch off "Fast User Switching" in your logging-on preferences.
now, log out of the old account and log into the new account. can you get itunes to launch inside the new account?
if itunes does launch inside the new account, then try an experiment (this rules out an ultra-rare "false positive diagnosis" of the registry/user-account thing). use the following technique to share the music from your old account to the new account:
iTunes: How to share music between different accounts on a single computer
if itunes still launches from the new account once you've shared the music from the old account to the new account, then you've got the registry/user-account thing.
fixing the old account might be tricky. we've had mixed success with combinations of complete uninstalls of itunes using the following technique:
Da Gopha: Stepwise clean uninstallation of iTunes
... followed by application of a Registry repair program such as RegCleaner or Registry Fix. failing that, it might be worth just "moving house" to the new account.
(there are other even rarer causes of this message on launch ... if you believe you've got one of those, best to start your own thread and explicitly explain as best as you can what the behavior is and what steps you've already taken to try to resolve the issue.
"itunes has encountered a problem ..." when IMPORTING A CD
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"itunes has encountered a problem ..." when PLUGGING IN AN IPOD
the most mysterious of the three main classes. there doesn't seem to be a common cause of this one (or at least it hasn't been clearly identified yet).
probably the first things to check up on are:
iTunes for Windows may unexpectedly quit when syncing folders of pictures with iPod
... but if no joy there, this is probably the best next port of call:
Troubleshooting an unexpected quit or restart of Windows, iTunes, or QuickTime
love, b

UGGGH itunes wont open it says error and has to close HELPPP

ok so everytime i tryyy to open iTunes it says iTunes has encountered a problme and needs to close. we are sorry for the inconvenience and i really wanna get this fixed and im going away for thanksgiving and i wanna get it ready cuase its 5 hours long and i wanna have my iPod i went on my brothers got his music so atleast i have something
I do have Norton thingy running but, i dont know how to fully close it i right click and click disable
but i keep downloading iTunes then removing then restarting my computer
still nothing
so i would like be so happy if someone helped meee!

hi kristen!
iTunes has encountered a problme and needs to close.
the first thing i check for with one of those is a broken quicktime. does your quicktime currently launch?
if not, first try a careful standalone QT install. see:
b noir, "QuickTime Installation FAILED!! "Error Code: -1"" #1, 09:31am Oct 22, 2005 CDT
keep us posted.
love, b

"iTunes encountered an unexpected problem and has shut down"

A deeply annoying interruption every time i have tried to use iTunes on my PC since I downloaded the latest version of iTunes. Would dearly like to know how to fix this so welcome any suggestions. NB: harsh language hasn't done the trick so far........

Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

Unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M.

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem"

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks.

I can't install itunes. I get an error code 2894 with a message stating that the installer has encountered an unexpected error. Anyone know what I need to do?

I can't install itunes. I get an error code 2894 & a message that states the installer has encountered an unexpected error installing this package. Anyone know what I need to do to fix this?

Are you able to uninstall iTunes and QuickTime?
You might have to search for the Windows Installer Cleanup Utility, which would allow you to remove some applications that you can't from Control Panel.
Also, take a look at this Apple document -> Trouble installing iTunes or QuickTime for Windows.

The device has encountered an unexpected error. Installation error: application verification failed

the device has encountered an unexpected error. Installation error: application verification failed
I have been receiving this message over and over again when trying to publish my iOS app for the app store (I use Flash cc AIR 3.9.1.1080 for iOS and my settings are: "device testing in interpreter mode", as my app uses several swfs).
I have done everything from scratch, as recommended on other sections of the forums: new app ID from my apple developer account, new Distribution Certificates, new Distribution Provisioning Profiles and nothing works.
I can install my app on my iPad if I use the development Certificate and Provisioning Profile and everything seems OK. But as soon as I use the Distribution Certificate and Provisioning Profile get the same message:
the device has encountered an unexpected error. Installation error: application verification failed
I have done everything from the beggining over and over and nothing works. Am I the only one having this issue on Flash cc???

Hi Daniel:
I´m far from being an expert on Xcode (or any code) but this is what I did and it worked:
- On Xcode go to Preferences > Accounts > select your App Developer Account, then click "view details" on the lower right corner.
- There you can see which of your "Signing Identities" (Certificates) are "Valid". You should have at least one for Development and one for Distribution.
- Below that window there are two icons which you can use to add, export or revoke a "Signing Identitie" (Certificate).
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- On your Apple Developer account create the Provisioning Profile for your app. I deleted any App IDs or Prov. Profs. which were useless.
- Then on my Apple Developer account I generated a Development Prov. Prof. to install and test my app on my iPad. All went fine.
- Then an Ad Hoc Prov. Prof. again to install and test my app on my iPad. All went fine.
- Then I generated the App Store Prov. Prof. and I was able to install the app on my device without the upsetting error.
- Then I uploaded the app to iTunes Connect with no problem.
These link was useful for me: https://developer.apple.com/library/ios/technotes/tn2318/_index.html#//apple_ref/doc/uid/D TS40013777-CH1-TNTAG0
You can also search for "Certificates" and "Provisioning" on Xcode help.
Good luck!

I can't install wmpfirefoxplugin at Firefox 4, It show "The installer has encountered an unexpected error installing theis package. This may indicate a problem with this package. The error code is 2755.

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755.

Although you're getting a different error message, perhaps try the procedure from the following user tip:
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ITunes 9.1.1 - "Encountered an unexpected error and has to close"

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