ITunes and Crashed Windows Computer
I have been using iTunes and my iPod with my Windows based computer (and LOVE IT). I need to wipe my hard drive clean due to a virus. When I reinstall iTunes, will my iPod replace all my music, videos and Podcasts back in the new iTunes? If not (because I've heard that it won't), what should I do? Is there a good method for "backing up" my iTunes?
Hello Rachet Jaw,
Thank you for the details of the issue you are experiencing with iTunes. I found a few articles I suggest for the issue you described.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Hello everyone, Very recently itunes on my windows computer does not let me access any items in my Library except for "Apps" and "Ringtones". When I click on any other items it flashes the redcircle meaning forbidden".
When I connect my iPhone or iPad I can see every items on them but not on the iTunes Library.
They sync fine with iTunes.
I browse all the menus in iTunes but cannot find any clues to what I have done for it to happen. It worked fine previously.
Thanks for any suggestion.You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer. -
ITunes is crashing my computer
Hi, I would really appreciate it if someone could help me with my problem. My laptop crashes everytime I open iTunes. Once iTunes load, my computer starts to lag pretty bad until it totally crashes. The only thing I could do is to hold my laptop's power button until it completely shuts down. I'm using a Vaio VPCEA12EG, running on Windows 7 Home Basic 64-Bit.
iTunes used to work just fine on my laptop. I just started to notice this problem when I played an mp3 song one day, prompting it to load on iTunes, thus crashing my computer. Once it crashed, I thought that maybe it was just an isolated case since it was just the first time it happened. Then, a few days later, I plugged in my sister's iPod shuffle. It then crashed my computer again for loading iTunes. My sister was resquesting for me to load songs on her iPod so I was forced to keep trying, and much to my surprise, iTunes kept on crashing my computer.
I tried uninstalling iTunes (trying uninstall-install method), but it also ends up crashing my laptop. It just gets stuck on "Configuring iTunes. 31 seconds remaining." So basically, I CAN'T uninstall iTunes from my system. I'm planning to get an iPhone 4 soon and I can't afford not to be able to use iTunes on my own laptop.
Here's a summarized background of my problem:
1. iTunes used to work on my laptop.
2. One day, it just stopped working. iTunes crashes my computer everytime I try to use it:
*When I double-click/open the program.
*When I sync an Apple product.
*When I open a music file with iTunes.
3. The only thing I could do after iTunes crashes my computer is to hold the power button until my computer completely shuts off.
4. I tried uninstalling it, but it ALSO crashes my computer. Bottomline, I couldn't remove iTunes from my computer.
Has anyone encountered a similar problem? I hope someone can help me with this problem. I'm at my wits end as I can't even uninstall iTunes from my system. Any help or feedback would be greatly appreciated. Thanks.Hi, mtglenwright. I was able to solve this problem. What I did was I uninstalled iTunes, then installed it again. But the catch is that it always crash the computer, right? What worked for me is that I LEFT THE COMPUTER ALONE UNTIL IT FINISHED THE UNINSTALLING.
Follow the order in this guide:
http://support.apple.com/kb/HT1923
The important thing is that you should leave your computer alone until it finishes each process. For example, when you click uninstall, just leave your computer alone until it finishes! As in DO NOT USE YOUR COMPUTER FOR ANYTHING. Do not use it to surf the net, do not use it to play solitaire, do not even move your mouse! It will take a LONG time. I actually left my computer overnight. When I woke up, I saw that it was able to uninstall iTunes! If you use your computer while you are uninstalling iTunes, your computer will most likely crash. I suggest that you do this at night when you absolutely don't need to use your computer for anything.
Anyway, this is what worked for me. I hope it will also work on your computer. Good luck! -
Itunes video crashes my computer
I recently purchased a video iPod (my photo iPod broke) and updated my iTunes software. Now, every time I try to open the video page in iTunes, it crashes my computer. Either the computer freezes and I have to reboot or it goes blue screen and reboots itself. Per Apple customer service request, I have uninstalled iTunes, turned off my anti-virus software, reinstalled, but had the same problem. I've even gone through the whole msconfig window getting rid of unused startup processes. Nothing seems to work.
Anyone have any ideas?thank you falcon8r!
a good thing we've got the engineers on the case, since:
0x000000F4
i can't recall seeing that error code showing up here before. so we don't have a simple list of things to check through (based on my experience here). MS doesn't have any documentation on specific XP-related causes of the 0x000000F4, but we know from this MS document that you've got a problem related to a system process:
Bug Check 0xF4: CRITICALOBJECTTERMINATION
... so if you're still keen on continuing our investigations, we might be able to get some more info about which process is in pain by checking the event logs. (this might help with giving us a shorter list of possibilities.)
right-click "My Computer", select "Manage" and click "Event Viewer". let's look through the Application and System logs for error/warning events that are regularly coinciding with the 0x000000F4s.
if you find candidate types of event, click on an example of each to bring up a small window. note down the Source, Event ID and Description of the process, and post back with your findings.
love, b -
I have installed iTunes on my Windows computer (XP sp2) but not in any way iTunes will start
I have installed iTunes on my Windows computer (XP pro sp2 x32) but not in any way iTunes will start when new iPad 4 is usb connected with computer
what can be wrong?I recommend you do as LexSchellings and I are telling you to do. If you have uninstalled iTunes and the reinstalled it from Apple's website and it still does not work, you will have to contact the Apple Technical Support section for them to guide you through steps to try and get it working.
The US Contact Page is here: http://www.apple.com/contact/
The UK Contact Page is here: http://www.apple.com/uk/contact/ -
I installed the latest update of iTunes and now my computer is extremely slow and it freezes. When I click on the itunes icon, nothing happens, if it opens is a long time afterwards. Most of the time it does not even open, but the computer is very slow. It is a PC desktop running windos xp.
Hey ArgentoSB!
I have an article for you that can help you troubleshoot these issues:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
My iphone 3gs is not communicating with itunes and in windows there is an exclamation mark
my iphone 3gs is not communicating with itunes and in windows there is an exclamation mark next to the usb device. tried removing itunes and reloading, all softwares up to date. just got a new iphone 4s which is on charge but not switched on and used.
For Windows Vista/7 http://support.apple.com/kb/HT1923 uninstalling and reinstalling iTunes
For Windows XP http://support.apple.com/kb/HT1925.
Make sure you follow these instructions completely with the phone disconnected from the computer. After the reinstallation, reconnect the phone and it should load the new USB driver. -
When I try to install the latest version of ITunes on My windows computer, it doesn't install. It says log in as administrator (which I am). Any fixes?
What didn't work? Removing everything or just the older version of Bonjour? Did you follow the instructions in the link I provided above to walk you through the process?
Perhaps it would be a better idea to post this in the iTunes forums, since it is an issue with iTunes and your iPod Shuffle.
https://discussions.apple.com/community/itunes
B-rock -
hi i have an iphone 4s i did an update to ios 7 , after few days i got message to update it againe to 7.0.2 but i got a message to connect my iphone to the itune.and in my computer i got a message the iphone could not be restored error occurred 29
l3az wrote:
... got a message the iphone could not be restored error occurred 29
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart -
Hi
I installed a upgrade of itunes on my windows computer
It came up with error message of msvcr80.dll I went to repair and to reinstall itunes but this didnt fix it
Please help meUninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
http://www.apple.com/itunes/download/
(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
If you still have the same error messages cropping up, then try the procedures from the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Can I install Lightroom 5 on my MacBook and my Windows computer (one license) at the same time?
I have just got Lightroom 5. Is it possible to install it on two computers (have a MacBook and a Windows Computer)?
Oh, and do I need disk storage to install it (I got it in a software box)?
I'd be grateful for an answer! ThanksYes, LR licenses are cross-platform.
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Redemption Code Help
Mylenium -
My iPod and iPhone are not recognized in Windows 7 iTunes. I've reinstalled iTunes and restarted windows. Now iPod briefly displays, then device manager mass storage shows a yellow exclamation point. iPhone doesn't display in iTunes at all. Please advise
Try Andrei Cerbu's post here, JF Fourie's post here, or see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, forcing a driver update. See also TS1363: iPod: Appears in Windows but not in iTunes.
tt2 -
My Ipod touch 4G is not recognized by Itunes and by any computer... what can I do?
My Ipod touch 4G is not recognized by Itunes and by any computer... what can I do?
Take a look at this link, http://support.apple.com/kb/TS1591
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I got my computer reset and my iTunes deleted. I still have everything on my iPod Touch but when I downloaded a new iTunes on my computer everything was deleted. How do I get everything in my iPod back to my iTunes and into my computer?
I just need everything back in my iTunes library on my computer. Help! Please!See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
i downloaded a movie on itunes and turned my computer off and when i turned it back on the movie wasnt there so i went to re download and it says check for available download and it still won't let me down load it. what do i do?
Hi runner_girl7585,
Thanks for using Apple Support Communities. If you weren't ever able to watch your rental movie, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari
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