Itunes and quicktime not working!!! HELP PLEASE!!
I upgraded my itunes and stopped working. i uninstall everything that said apple in my pc and install them again and i keep getting this error:
"quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
Any ideas?
Message was edited by: Alrojo
"quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
The broken QuickTime is most probably causing the iTunes problem. (iTunes needs a properly functioning QuickTime in order to work correctly.)
Let's try swapping out your QuickTime again, taking a few additional explicit precautions this time.
Head into your Add/Remove programs. Uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
Switch off antivirus and antispyware applications prior to the repair install.
Go into Add/Remove and select itunes. Click "Change" and then click "Repair".
If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?
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The broken QuickTime is most probably causing the iTunes problem. (iTunes needs a properly functioning QuickTime in order to work correctly.)
Let's try swapping out your QuickTime again, taking a few additional explicit precautions this time.
Head into your Add/Remove programs. Uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
Switch off antivirus and antispyware applications prior to the repair install.
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