ITunes BEX crash in Windows 7 Home Premium
Hi all, trust me when I say I researched this extensively before asking. I just got a new iPhone 5C today, and of course had to upgrade to the latest 64-bit iTunes from the version that had been flawlessly working with my 3GS for years. It absolutely will not finish opening no matter what: I've tried reinstalling, using an older version of 64-bit iTunes from oldapps.com, uninstalling and reinstalling the latest version of QuickTime, and removing the K-Lite Mega Codec Pak (another bizarre suggestion that apparently worked for some). All this activity was followed up with deep registry clean using Wise Registry Cleaner and other standard housekeeping procedures.
Here is the crash report -
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.3.1.2
Application Timestamp: 53dc1f90
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000008
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I can see this issue has been plaguing iTunes upgrades in Windows for some y4ears now. Hope someone can help with the latest iteration, or none of my apps or music will ever make it onto the phone, and I'll likely tell my mobile provider I want to go back to the 3GS. TIA...
This is not Apple Support, but iTunes users. Turingtest2 has a detailed tutorial here: Troubleshooting issues with iTunes for Windows updates which should help you sort out your problem. Some users encounter issues where the components that make up iTunes are not correctly removed, replaced or updated when a new version of iTunes is installed; others here can advise you on the procedure to follow to remove all the iTunes components before installing an update.
Similar Messages
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Hollie**it!
I can't even open iTunes anymore.I have Windows 7 Home Premium 64 Bit. I tried to update iTunes Trice Now. This is what I get: Runtime error! Program: C:\Program Files (x86)\iTunes\iTunes.exe. R6034 An application has made anHello there, Vinnie.
The following Knowledge Base article addresses the very issue you're describing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Computer crashed. Had to rebuild. Everything loaded and is working properly except itunes. Downloaded itunes and installed. Will not connect to internet. Keeps on trying to connet to itunes store, but never connects. If I insert a CD all I get is the track number. No artist or song information. Operating System Windows 7 Home Premium.
Hello Rachet Jaw,
Thank you for the details of the issue you are experiencing with iTunes. I found a few articles I suggest for the issue you described.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Cannot install itunes 7.1 in Windows Vista Home Premium
I am getting this error when I try to install iTunes:
"iTunes could not be installed because Visual Basic Script (VBScript) is not installed or has been disabled. Make sure VBScript is installed, turn off script blocking in anti-virus and personal firewall software, reregister VBScript, and the install iTunes."
Does anyone know how to fix this problem? Please advise.
Thanks
Other OS Windows Vista Home
Other OS Windows Vista HomeCould you please post the link, where you found your answer,... I am having the same problem, and unable to install the itunes, to a new pc, which has vista,...ty.
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Can't install itunes 10.4 on Windows 7 home premium
I am not highly technical, so please bear with me:
After repeatedly being unable to update itunes 10.2, I thought I should just uninstall it and install itunes 10.4. Wow, what a mistake. After many hours I now can't run my MS Office programs AND I can't load or run itunes.
Originally, while trying to update itunes, I kept getting the message "errors occurred while installing the updates. If the problem persists, choose tools > download only and try installing manually." This confused me as I could not find "tools."
After some reading online, I decided what I should do is download the Windows Installer clean up tool. Apparently this was the BIG mistake. I selected Apple items to remove with msicuu.exe, only to find that now my MS Office 2010 programs no longer run ("Microsoft Office not installed for this user"), and I still can't install itunes.
I tried installing itunes 10.2 and got a message that I must install a 32-bit version of itunes.
I used the cleanup tool once again and tried to install itunes 10.4, and got the message: could not open key: UNKNOWN\components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\6A262021B4A79884EA585F5E86D 86338. Verify that you have sufficient access to that key or contact your support personnel.
Now when I try to run MS Office software, getting message "Preparing to install", then, Configuring Microsoft Office Professional Plus, then something about the program not being installed for this user (I'm the only user).
I realize that this board probably can't help me with MS Office software, but can you help me with itunes?SOA Suite works perfectly on my windows7 pc.
this below link will give complete details about 11g installation :
http://www.oracle.com/technetwork/middleware/soasuite/overview/quickstartguidesoasuite11gr1ps3-313245.pdf -
ITunes is changing my Windows 7 Home Premium to Windows 7 Basic
I had iTunes problems. One error showed up that stop me from opening itunes, so i uninstall and reinstall itunes. It runs but it changes my windows to Windows 7 Basic. iTunes says that it running for older version of windows. Whats up?
BTW: Don't tell me to update iTunes because I got the new iTunes 11 about 3 weeks ago and still shows that same error. Running for older version of windows.Hi,
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Itunes won't open Windows Vista Home Premium 32 bit
Today I bought an Itouch 8GB. I downloaded iTunes to get the latest greatest version. I ran the program and agreed to everything, took all the defaults. However when I launch it I get nothing. Just an hourglass and then nothing.
I did a system restore to an earlier date and tried again, same result.EUREKA!
Reading the bowls of the post just below, It said to make sure shockwave was enabled. It wasn't!! I enabaled it and tried my web sites and things worked fine.
Thanks to those that post helpful answers -
Can't use iTunes with Windows Vista Home Premium
I have deleted and reinstalled so many times, so i tried the compatibility settings and set it to work for Windows XP(Service Pack 2) with 256 colours. It works, but it messes up all my colours.
Help, please.
(My brother got iTunes working on his Windows Vista Home Premium laptop, but it won't work for the desktop computer.)i think the file name quicktime.msi is causing the problem
also forgot to add that installation stops when the status turns to computing space requirements -
Syncronizing my 3gs with itunes the sync does not finish because itunes always crash and stuck and i can not sync my device, i dont no whats wrong because the itunes even can not acess itunes store, still loading waiting for itunes store and nothing.I tryed reinstall itunes but just waste of time.
My itunes is update, iphone 3gs 4.3.4, system is windows vista home premium.
Please help me.I also have the Mcaffe security centre so on the face of it we have very similar situations and I had not problems.
You asked what I meant about saving the installer on your PC.
When you go to the iTunes download page:
http://www.apple.com/itunes/download/
And click on download, you should be offered the choice of running the installer or saving it. You need to click on save and then choose a folder on you PC where you want it saved. But I think you already did that.
After the installer file - iTunessetup.exe - is save on your computer, you double click on it to run it.
It's very odd that the installer fails at different stages. usually when the installation fails, it is at a specific stage and usually generates an error message.
I am afraid I am mystified. Have you had any other problems with your PC which might suggest a general problem not specific to iTunes?
The only other suggestion I have is to download a fresh copy of the installer - in case it got corrupted. You could also try using "run as administrator" to run the installer. It should be an option if you right click on the installer file.
The other thing it might be worth trying is to install it from another account, but you would need to create another administrator account if you don't a;ready have one. Or if you have another account that is not an admin account, you can temporarily promote it from the control panel>>User accounts. -
My iTunes has been freezing when it opens then crashes my computer. I have uninstalled it, reinstalled, updated yet it still will not open? I am using windows 7 home premium 3.2GHz with 4Gig of ram. All my other programs work flawless but iTunes will not? anyone have a solution?
Having found a working library file it may pay to copy it into the standard location and reconnect to it there. See Empty/corrupt iTunes library after upgrade/crash for the steps I would normally have given.
tt2 -
I have windows vista home premium and all other iTunes worked on my laptop, I downloaded iTunes 10 and now the iTunes will not connect to the Internet. I use Mozilla firefox on my laptop and for some reason it keeps saying the connection timed out and I'm not connected to the Internet when I am. Why isn't iTunes recognizing my web configuration?
It probably has to do with your security and/or browser configuration.
When my laptop crashed last year and I had to get a new one, I dealt with the same thing. First, go to your control panel and select the security section. See if your firewalls are up or not. If they are, turn them off. If you have any software to speed up your browser, that can affect the connection as well. Go into that software and disble/turn it off. If this doesn't work, contact customer support. They have a few other tricks they had me try that worked, but I can't remember them now. -
Cannot load iTunes Match onto Windows 7 Home Premium.
Loved the idea of iTunes match and was eager to be able to have solid backup across my PC's and my phone. My XP computer was able to get through the process with no glitches. However my Windows 7 Home Premium PC crashes when attempting to access Genius, iTunes Match, and occasionally the iTunes strore itself. Have tried the multiple downloads of the 10.5.1 64 bit version, clean install etc...anyone find another option??
Hello Tarvah,
There are a few different things that can be causing the background to not save.
Try running through this Microsoft troubleshooting article and trying some of the troubleshooting steps.
Unable to change background picture in Windows 7
Post back if the issue persists after trying all the steps.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical. -
Hellooo Apple Community!
I'm trying to install iTunes on my computer running Windows 7 Home Premium. I'm not sure if iTunes is compatible with my computer operating system because when I try to install it, it says the installation is completed but it says there was an error so it won't let me get itunes! Can someone please tell me if iTunes can be downloaded and installed on "Windows 7 Home Premium" and if so, how?! I need iTunes asap, I have an iphone 4 running ios 6.1.3. Please get back to mee!!
Thankyou thankyou thankyou!
Natalie.I just tried running the Lenovo Hard Drive Quick Test both in normal mode and in safe mode. Both times it indicated a failed read test on the HDD. The last two tests also failed. I forget what those tests were called.
I am really beginning to think I have a bad HDD and the problem just happens to be in the reserved partition where my factory system software resides. -
Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8140112A-43D0-41D6-8B36-BE146C811173}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 10.5.7.196
Subnet Mask: 255.255.0.0
Default Gateway: 10.5.0.1
DHCP Enabled: Yes
DHCP Server: 172.18.255.2
Lease Obtained: Tue Apr 23 10:14:40 2013
Lease Expires: Tue Apr 23 22:14:40 2013
DNS Servers: 121.97.59.7
121.97.59.2
121.97.59.3
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.
-
Windows 7 Home Premium Crashes in Sleep Mode
Over the last few days my Windows 7 PC refuses to wake up from sleep mode.
My configuration is as follows:
Windows 7 Home Premium 64 bit
Asus P8Z77-V-LE Plus Motherbaord (BIOS 0910)
Intel Core i7-3770
Samsung 830 SSD
Corsair Vengence RAM (16 Gbytes)
EVGA GeForce GTX660
I have not made any changes to the machine and I don't think the hardware is a problem as the system does not crash when I disable sleep mode. I try to keep my drivers current and my system clean. Virus scans using Avast, Malwarebytes (on demand)
and Microsoft's own Malicious Software Removal tool all come back clean.
Each crash is recorded in an event log entry that looks like this
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-05-30T03:08:32.089604600Z" />
<EventRecordID>149206</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Raven</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">10</Data>
<Data Name="BugcheckParameter1">0xfffff8a000399818</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0xfffff80002e8225b</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
And a tool called WhoCrashed generates this report.
On Fri 5/30/2014 5:58:45 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\053014-7129-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xA (0xFFFFF8A0003954A8, 0x2, 0x0, 0xFFFFF80002EC225B)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I tried to analyze install the SDK to analyze the MiniDump files but the installation keeps failing.
My most recent mindump - the last one before I tuned off sleep mode - is here
https://dl.dropboxusercontent.com/u/8391385/053014-7129-01.dmp
My impression is that an analysis of the dump file will help me zero in on the fault.
hope I can get some help on this and please let me know if I left out anything
Thanks in advance.The DMP file is inconclusive. You could run driver verifier to find the underlying issue but WPR is often easier.
In order to diagnose your problem you will need to download and install the below
Install the WPT (windows Performance Toolkit)
http://www.microsoft.com/en-us/download/details.aspx?id=30652
Help with installation (if needed) is here
When you have, open an elevated command prompt and type the following
WPRUI.exe (which is the windows performance recorder) and check off the boxes for the following:
First level triage, CPU usage, Disk IO.
If you problem is not CPU or HD then check off the relevant box/s as well (for example networking or registry) Please configure your as per the below snip
Click Start
It will reboot 3 t imes and record the data to a file and tell you its name and location.
Zip the file and upload to us on Onedrive (or any file sharing service) and give us a link to it in your next post.
These crashes were related to memory corruption (probably caused by a driver).
Please run these tests to verify your memory and find which driver is causing the problem.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't
know what it is you probably are not overclocking.
Since it is more likely to be a driver please run verifier first.
1-Driver verifier (for complete directions see our wiki here)
If verifier does not find the issue we can move on to this.
2-Memtest. (You can read more about running memtest here)
Co-Authored by JMH3143
Wanikiya and Dyami--Team Zigzag
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