ITunes can't update due to the older version of bonjour cannot be removed

I would like to upgtade my itunes from 10.4.1 to lateast 10.6.3.25, error message come out during the installation "the older version of bonjour cannot be removied"
Can anyone tell me how to resolve this?
Many Thanks !!

I would like to upgtade my itunes from 10.4.1 to lateast 10.6.3.25, error message come out during the installation "the older version of bonjour cannot be removied"
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5 I am getting the following "The older version of Bonjour cannot be removed. Contact your tech." I've tried a good number of remedies to no avail. Can anyone help?

I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed. Contact your technical support." I've tried a good number of remedies to no avail. Can anyone help?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

Akeenleyside,
Are you removing your Apple software in an attempt to update to iTunes 10.5? I ask this because I am getting the same message when trying to install iTunes 10.5.

I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know? I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy

Trying to update iTunes, get error message "The older version of Bonjour cannot be removed" How do I remove it?

Trying to update iTunes on Windows XP, get error message "The older version of Bonjour cannot be removed." I have removed several copies of the file Bonjour in a couple of different folders but the error message persists. What am I missing??

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Cannot download a new version of iTunes because the older version of Bonjour cannot be removed.

I lost iTunes due to a virus. Now I cannot download iTunes, because the older version of Bonjour cannot be removed.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

What I said in the question. I have windows XP

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

My error message is "The older version of Bonjour cannot be removed"!! I can't download Itunes.

How do I update Bonjour?

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

The older version of bonjour cannot be removed- help

I can't update ITunes because of this issue. I know that this has been an ongoing issue for XP users for several years. Ive tried all suggestions without success. Bonjour doesn't show up in file search or task manager. I downloaded the windows clean up utility and bonjour doesn't show up in the list of programs shown with that either. I'd appreciate any other suggestions.

I downloaded the windows clean up utility and bonjour doesn't show up in the list of programs shown with that either.
Launch CleanUp again. Have a look at the top of the list of programs.
Do you see any entries in there that:
(a) Lack a program name but have an (All Users) followed by a version number in square brackets? If so, what is the version number?
(b) Lack a program number and a version number, and just have (All Users)?
(c) Lack everything ... it's just a blank line?

TS1609 the older version of bonjour cannot be removed

cannot load itunes beause of the above message about bonjour. What do I need to do to correct this.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

"the older version of bonjour cannot be removed"

I installed iTunes on my FRESH copy of Win7. Restarted my computer and iTunes went missing. Apparently Bonjour and Quicktime still exist though. I tried reinstalling iTunes got the above error. I managed to remove the entire Program Files\Bonjour folder and it still gives me the error. Removed all Apple folders, Quicktime etc and I STILL get the error!

I downloaded the windows clean up utility and bonjour doesn't show up in the list of programs shown with that either.
Launch CleanUp again. Have a look at the top of the list of programs.
Do you see any entries in there that:
(a) Lack a program name but have an (All Users) followed by a version number in square brackets? If so, what is the version number?
(b) Lack a program number and a version number, and just have (All Users)?
(c) Lack everything ... it's just a blank line?

How come when i install itunes 10.5 i get the older version of bonjour cannot be removed

help?

And here is the second error I get when trying to update to 10.5. Any suggestions on how to fix this? I am dying to update my iPhone and iPad to iOS 5.

Message: the older version of bonjour cannot be removed

Hi, I tried to upgrade my iTunes yesterday and the message popped up when I tried to install it. I've tried several solutions (including http://discussions.info.apple.com/thread.jspa?threadID=2505467&tstart=330) and am still having trouble.
When I use Windows Installer Clean Up, no blank lines pop up with (all users) without a program name. However, Bonjour does show up. Can I delete that and hope it works?
Please help!

excellent news, soph, and good job on your part ... doing your reearch and then doublechecking with someone that you were interpreting things right seems precisely the way to go about doing things like this. Good information about what you'd read and what you were considering doing, too. It made it very easy to answer you.

The older version of Bonjour cannot be removed. Contact your technical support group.

Hello ! I can't download the Itune program 10.7 for my windows xp computer. There is always this error message

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot update Itunes. Older version of Bonjour cannot be removed

Trying to update Itunes, but dowload stops stating 'Older version of Bonjour cannot be removed' ' Ask your Technical support group'
I am computer stupid and do not understand any of this. Is there a simple way to overcome this?

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Restart the PC, and try another install. Does it go through properly this time?

ITunes can't update due to the older version of bonjour cannot be removed

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