Itunes crashes with audio CDs

Recently, I've had very frequent problems with iTunes crashing when playing commercial audio CDs. The crash usually happens at one of the following times
- When a CD is inserted (if it's a new CD, the crash happens after iTunes has retrieved data from CDDB, but before the CD appears in iTunes).
- When starting to play a CD.
- When a CD has finished playing.
- When ejecting a CD.
Sometimes it also crashes in the middle of playing a CD, but the crash usually happens at one of the points listed above.
The crashes started about a month ago, after I updated to iTunes 8.2. I tried reverting to iTunes 8.1.1, but that didn't stop the crashes.
Here's what I've tried so far:
- reinstalled iTunes (tried both 8.1.1 and 8.2)
- deleted preferences
- rebuilt library
- repaired permissions
- used DiskWarrior to rebuild directory
- re-installed OS X (archive and install)
But it's still crashing after all of that. It doesn't crash when playing mp3 or AAC files from my iTunes library, but it's crashing almost half the time I try to play a CD.
Any ideas of what might be going wrong or what else I might try?
Looking in the console log, the crash generally seems to be either a segmentation fault or a bus error.
Here's what I think are the relevant portions of some of the iTuunes crash logs:
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x000000001470aff0
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib 0xffff0f26 __memcpy + 1926 (cpu_capabilities.h:246)
1 ...ple.CoreServices.CarbonCore 0x904fc888 AddNewRef + 216
2 ...ple.CoreServices.CarbonCore 0x904fc542 AddResourceCommon + 269
3 com.apple.iTunes 0x0027f117 0x1000 + 2613527
4 com.apple.iTunes 0x00097daf 0x1000 + 617903
5 com.apple.iTunes 0x003a72fb 0x1000 + 3826427
6 com.apple.iTunes 0x003a852e 0x1000 + 3831086
7 com.apple.iTunes 0x001722f7 0x1000 + 1512183
8 com.apple.iTunes 0x001725a4 0x1000 + 1512868
9 com.apple.iTunes 0x000b424b 0x1000 + 733771
10 com.apple.iTunes 0x000b42ba 0x1000 + 733882
11 com.apple.iTunes 0x002efa63 0x1000 + 3074659
12 com.apple.CoreFoundation 0x93fdcac5 CFRunLoopRunSpecific + 4469
13 com.apple.CoreFoundation 0x93fdcc78 CFRunLoopRunInMode + 88
14 com.apple.HIToolbox 0x95c0628c RunCurrentEventLoopInMode + 283
15 com.apple.HIToolbox 0x95c060a5 ReceiveNextEventCommon + 374
16 com.apple.HIToolbox 0x95d49357 ReceiveNextEvent + 58
17 com.apple.iTunes 0x002f135e 0x1000 + 3081054
18 com.apple.HIToolbox 0x95bde11d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
19 com.apple.HIToolbox 0x95bdd55b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
20 com.apple.HIToolbox 0x95bdd3c0 SendEventToEventTargetWithOptions + 58
21 com.apple.HIToolbox 0x95c0bd34 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
22 com.apple.HIToolbox 0x95bde4d6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
23 com.apple.HIToolbox 0x95bdd55b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
24 com.apple.HIToolbox 0x95bf9eac SendEventToEventTarget + 52
25 com.apple.HIToolbox 0x95c66a4c ToolboxEventDispatcher + 86
26 com.apple.HIToolbox 0x95c632a2 RunApplicationEventLoop + 222
27 com.apple.iTunes 0x002eff0a 0x1000 + 3075850
28 com.apple.iTunes 0x002f042e 0x1000 + 3077166
29 com.apple.iTunes 0x000bc5fb 0x1000 + 767483
30 com.apple.iTunes 0x002f0c1e 0x1000 + 3079198
31 com.apple.iTunes 0x000810ee 0x1000 + 524526
32 com.apple.iTunes 0x00004261 0x1000 + 12897
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff0700 ebx: 0x904fc440 ecx: 0x00000006 edx: 0x0006a440
edi: 0x146a0bc0 esi: 0x146a0bb4 ebp: 0xbfffdbe8 esp: 0xbfffdbe0
ss: 0x0000001f efl: 0x00010202 eip: 0xffff0f26 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x1470aff0
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x0000000018fffffc
Crashed Thread: 15
Thread 15 Crashed:
0 libSystem.B.dylib 0xffff0f20 __memcpy + 1920 (cpu_capabilities.h:246)
1 ...ple.CoreServices.CarbonCore 0x904fc888 AddNewRef + 216
2 ...ple.CoreServices.CarbonCore 0x904fc542 AddResourceCommon + 269
3 com.apple.iTunes 0x0027f117 0x1000 + 2613527
4 com.apple.iTunes 0x00097daf 0x1000 + 617903
5 com.apple.iTunes 0x003a72fb 0x1000 + 3826427
6 com.apple.iTunes 0x003a852e 0x1000 + 3831086
7 com.apple.iTunes 0x001722f7 0x1000 + 1512183
8 com.apple.iTunes 0x001725a4 0x1000 + 1512868
9 com.apple.iTunes 0x000919ad 0x1000 + 592301
10 com.apple.iTunes 0x004a1619 0x1000 + 4851225
11 libSystem.B.dylib 0x93824155 pthreadstart + 321
12 libSystem.B.dylib 0x93824012 thread_start + 34
Thread 15 crashed with X86 Thread State (32-bit):
eax: 0xffff0700 ebx: 0x904fc440 ecx: 0x00000006 edx: 0x00a33480
edi: 0x185ccbc0 esi: 0x185ccbb4 ebp: 0xb07b6378 esp: 0xb07b6370
ss: 0x0000001f efl: 0x00010202 eip: 0xffff0f20 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x18fffffc
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x00000000162b1ff0
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib 0xffff0f26 __memcpy + 1926 (cpu_capabilities.h:246)
1 ...ple.CoreServices.CarbonCore 0x90a56888 AddNewRef + 216
2 ...ple.CoreServices.CarbonCore 0x90a56542 AddResourceCommon + 269
3 com.apple.iTunes 0x0027f117 0x1000 + 2613527
4 com.apple.iTunes 0x00097daf 0x1000 + 617903
5 com.apple.iTunes 0x003a72fb 0x1000 + 3826427
6 com.apple.iTunes 0x003a852e 0x1000 + 3831086
7 com.apple.iTunes 0x001722f7 0x1000 + 1512183
8 com.apple.iTunes 0x001725a4 0x1000 + 1512868
9 com.apple.iTunes 0x000b424b 0x1000 + 733771
10 com.apple.iTunes 0x000b42ba 0x1000 + 733882
11 com.apple.iTunes 0x002efa63 0x1000 + 3074659
12 com.apple.CoreFoundation 0x93dd0ac5 CFRunLoopRunSpecific + 4469
13 com.apple.CoreFoundation 0x93dd0c78 CFRunLoopRunInMode + 88
14 com.apple.HIToolbox 0x93ec228c RunCurrentEventLoopInMode + 283
15 com.apple.HIToolbox 0x93ec20a5 ReceiveNextEventCommon + 374
16 com.apple.HIToolbox 0x94005357 ReceiveNextEvent + 58
17 com.apple.iTunes 0x002f135e 0x1000 + 3081054
18 com.apple.HIToolbox 0x93e9a11d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
19 com.apple.HIToolbox 0x93e9955b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
20 com.apple.HIToolbox 0x93e993c0 SendEventToEventTargetWithOptions + 58
21 com.apple.HIToolbox 0x93ec7d34 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
22 com.apple.HIToolbox 0x93e9a4d6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
23 com.apple.HIToolbox 0x93e9955b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
24 com.apple.HIToolbox 0x93eb5eac SendEventToEventTarget + 52
25 com.apple.HIToolbox 0x93f22a4c ToolboxEventDispatcher + 86
26 com.apple.HIToolbox 0x93f1f2a2 RunApplicationEventLoop + 222
27 com.apple.iTunes 0x002eff0a 0x1000 + 3075850
28 com.apple.iTunes 0x002f042e 0x1000 + 3077166
29 com.apple.iTunes 0x000bc5fb 0x1000 + 767483
30 com.apple.iTunes 0x002f0c1e 0x1000 + 3079198
31 com.apple.iTunes 0x000810ee 0x1000 + 524526
32 com.apple.iTunes 0x00004261 0x1000 + 12897
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff0700 ebx: 0x90a56440 ecx: 0x00000006 edx: 0x0006f440
edi: 0x16242bc0 esi: 0x16242bb4 ebp: 0xbfffdbe8 esp: 0xbfffdbe0
ss: 0x0000001f efl: 0x00010202 eip: 0xffff0f26 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x162b1ff0
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x000000001ce79ff5
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib 0xffff0eb8 __memcpy + 1816 (cpu_capabilities.h:246)
1 ...ple.CoreServices.CarbonCore 0x90a56888 AddNewRef + 216
2 ...ple.CoreServices.CarbonCore 0x90a56542 AddResourceCommon + 269
3 com.apple.iTunes 0x0027f117 0x1000 + 2613527
4 com.apple.iTunes 0x00097daf 0x1000 + 617903
5 com.apple.iTunes 0x003a72fb 0x1000 + 3826427
6 com.apple.iTunes 0x003a852e 0x1000 + 3831086
7 com.apple.iTunes 0x001722f7 0x1000 + 1512183
8 com.apple.iTunes 0x001725a4 0x1000 + 1512868
9 com.apple.iTunes 0x000b424b 0x1000 + 733771
10 com.apple.iTunes 0x000b42ba 0x1000 + 733882
11 com.apple.iTunes 0x002efa63 0x1000 + 3074659
12 com.apple.CoreFoundation 0x93dd0ac5 CFRunLoopRunSpecific + 4469
13 com.apple.CoreFoundation 0x93dd0c78 CFRunLoopRunInMode + 88
14 com.apple.HIToolbox 0x93ec228c RunCurrentEventLoopInMode + 283
15 com.apple.HIToolbox 0x93ec20a5 ReceiveNextEventCommon + 374
16 com.apple.HIToolbox 0x94005357 ReceiveNextEvent + 58
17 com.apple.iTunes 0x002f135e 0x1000 + 3081054
18 com.apple.HIToolbox 0x93e9a11d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
19 com.apple.HIToolbox 0x93e9955b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
20 com.apple.HIToolbox 0x93e993c0 SendEventToEventTargetWithOptions + 58
21 com.apple.HIToolbox 0x93ec7d34 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
22 com.apple.HIToolbox 0x93e9a4d6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
23 com.apple.HIToolbox 0x93e9955b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
24 com.apple.HIToolbox 0x93eb5eac SendEventToEventTarget + 52
25 com.apple.HIToolbox 0x93f22a4c ToolboxEventDispatcher + 86
26 com.apple.HIToolbox 0x93f1f2a2 RunApplicationEventLoop + 222
27 com.apple.iTunes 0x002eff0a 0x1000 + 3075850
28 com.apple.iTunes 0x002f042e 0x1000 + 3077166
29 com.apple.iTunes 0x000bc5fb 0x1000 + 767483
30 com.apple.iTunes 0x002f0c1e 0x1000 + 3079198
31 com.apple.iTunes 0x000810ee 0x1000 + 524526
32 com.apple.iTunes 0x00004261 0x1000 + 12897
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff0780 ebx: 0x90a56440 ecx: 0x00ff8446 edx: 0x00000002
edi: 0x1ce7a002 esi: 0x1ce79ff5 ebp: 0xbfffdbe8 esp: 0xbfffdbe0
ss: 0x0000001f efl: 0x00010206 eip: 0xffff0eb8 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x1ce79ff5
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000018674001
Crashed Thread: 16
Thread 16 Crashed:
0 libSystem.B.dylib 0xffff0ebb __memcpy + 1819 (cpu_capabilities.h:246)
1 ...ple.CoreServices.CarbonCore 0x90a56888 AddNewRef + 216
2 ...ple.CoreServices.CarbonCore 0x90a56542 AddResourceCommon + 269
3 com.apple.iTunes 0x0027f117 0x1000 + 2613527
4 com.apple.iTunes 0x00097daf 0x1000 + 617903
5 com.apple.iTunes 0x003a72fb 0x1000 + 3826427
6 com.apple.iTunes 0x003a852e 0x1000 + 3831086
7 com.apple.iTunes 0x001722f7 0x1000 + 1512183
8 com.apple.iTunes 0x001725a4 0x1000 + 1512868
9 com.apple.iTunes 0x000919ad 0x1000 + 592301
10 com.apple.iTunes 0x004a1619 0x1000 + 4851225
11 libSystem.B.dylib 0x906d2155 pthreadstart + 321
12 libSystem.B.dylib 0x906d2012 thread_start + 34
Thread 16 crashed with X86 Thread State (32-bit):
eax: 0xffff0700 ebx: 0x90a56440 ecx: 0x00ff8446 edx: 0x00000002
edi: 0x18674001 esi: 0x18673ff5 ebp: 0xb0838378 esp: 0xb0838370
ss: 0x0000001f efl: 0x00010202 eip: 0xffff0ebb cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x18674001

More crashes... One other time it crashes that I didn't mention above is when I insert an audio CD that I haven't played before. iTunes queries CDDB and then crashes pretty consistently. That and when a CD finishes playing are probably the most common, though it sometimes crashes in the middle of playing a CD (often when I've just done something else, such as editing information for some tracks in my library).
Not that anyone seems to be paying attention to this thread, but here's some more crash log excerpts. I'm noticing that most of my crashes are happening on thread 0 at 0x00003bd5 0x1000 + 11221, though there are a few on other threads (though thread 0 also seems to be at 0x00003bd5 0x1000 + 11221, even though it's not the thread that crashed)
The most common error I'm getting is a segmentation fault:
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x000000001ad2dff5
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib 0xffff0eb8 __memcpy + 1816 (cpu_capabilities.h:246)
1 ...ple.CoreServices.CarbonCore 0x961a6888 AddNewRef + 216
2 ...ple.CoreServices.CarbonCore 0x961a6542 AddResourceCommon + 269
3 com.apple.iTunes 0x00288cc9 0x1000 + 2653385
4 com.apple.iTunes 0x00095a97 0x1000 + 608919
5 com.apple.iTunes 0x003b6fb5 0x1000 + 3891125
6 com.apple.iTunes 0x003b81e8 0x1000 + 3895784
7 com.apple.iTunes 0x00172a01 0x1000 + 1513985
8 com.apple.iTunes 0x00172cca 0x1000 + 1514698
9 com.apple.iTunes 0x000b1f29 0x1000 + 724777
10 com.apple.iTunes 0x000b1f98 0x1000 + 724888
11 com.apple.iTunes 0x002fc3fd 0x1000 + 3126269
12 com.apple.CoreFoundation 0x93036ac5 CFRunLoopRunSpecific + 4469
13 com.apple.CoreFoundation 0x93036c78 CFRunLoopRunInMode + 88
14 com.apple.HIToolbox 0x9003328c RunCurrentEventLoopInMode + 283
15 com.apple.HIToolbox 0x900330a5 ReceiveNextEventCommon + 374
16 com.apple.HIToolbox 0x90176357 ReceiveNextEvent + 58
17 com.apple.iTunes 0x002fdd48 0x1000 + 3132744
18 com.apple.HIToolbox 0x9000b11d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
19 com.apple.HIToolbox 0x9000a55b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
20 com.apple.HIToolbox 0x9000a3c0 SendEventToEventTargetWithOptions + 58
21 com.apple.HIToolbox 0x90038d34 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
22 com.apple.HIToolbox 0x9000b4d6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
23 com.apple.HIToolbox 0x9000a55b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
24 com.apple.HIToolbox 0x90026eac SendEventToEventTarget + 52
25 com.apple.HIToolbox 0x90093a4c ToolboxEventDispatcher + 86
26 com.apple.HIToolbox 0x900902a2 RunApplicationEventLoop + 222
27 com.apple.iTunes 0x002fc8a4 0x1000 + 3127460
28 com.apple.iTunes 0x002fcdc8 0x1000 + 3128776
29 com.apple.iTunes 0x000ba805 0x1000 + 759813
30 com.apple.iTunes 0x002fd609 0x1000 + 3130889
31 com.apple.iTunes 0x0007eaae 0x1000 + 514734
32 com.apple.iTunes 0x00003bd5 0x1000 + 11221
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff0780 ebx: 0x961a6440 ecx: 0x00ff8446 edx: 0x00000002
edi: 0x1ad2e002 esi: 0x1ad2dff5 ebp: 0xbfffdbe8 esp: 0xbfffdbe0
ss: 0x0000001f efl: 0x00010206 eip: 0xffff0eb8 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x1ad2dff5
The other type of error I'm getting is a bus error:
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000018675001
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib 0xffff0ebb __memcpy + 1819 (cpu_capabilities.h:246)
1 ...ple.CoreServices.CarbonCore 0x961a6888 AddNewRef + 216
2 ...ple.CoreServices.CarbonCore 0x961a6542 AddResourceCommon + 269
3 com.apple.iTunes 0x00288cc9 0x1000 + 2653385
4 com.apple.iTunes 0x00095a97 0x1000 + 608919
5 com.apple.iTunes 0x003b6fb5 0x1000 + 3891125
6 com.apple.iTunes 0x003b81e8 0x1000 + 3895784
7 com.apple.iTunes 0x00172a01 0x1000 + 1513985
8 com.apple.iTunes 0x00172cca 0x1000 + 1514698
9 com.apple.iTunes 0x000b1f29 0x1000 + 724777
10 com.apple.iTunes 0x000b1f98 0x1000 + 724888
11 com.apple.iTunes 0x002fc3fd 0x1000 + 3126269
12 com.apple.CoreFoundation 0x93036ac5 CFRunLoopRunSpecific + 4469
13 com.apple.CoreFoundation 0x93036c78 CFRunLoopRunInMode + 88
14 com.apple.HIToolbox 0x9003328c RunCurrentEventLoopInMode + 283
15 com.apple.HIToolbox 0x900330a5 ReceiveNextEventCommon + 374
16 com.apple.HIToolbox 0x90176357 ReceiveNextEvent + 58
17 com.apple.iTunes 0x002fdd48 0x1000 + 3132744
18 com.apple.HIToolbox 0x9000b11d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
19 com.apple.HIToolbox 0x9000a55b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
20 com.apple.HIToolbox 0x9000a3c0 SendEventToEventTargetWithOptions + 58
21 com.apple.HIToolbox 0x90038d34 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
22 com.apple.HIToolbox 0x9000b4d6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
23 com.apple.HIToolbox 0x9000a55b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
24 com.apple.HIToolbox 0x90026eac SendEventToEventTarget + 52
25 com.apple.HIToolbox 0x90093a4c ToolboxEventDispatcher + 86
26 com.apple.HIToolbox 0x900902a2 RunApplicationEventLoop + 222
27 com.apple.iTunes 0x002fc8a4 0x1000 + 3127460
28 com.apple.iTunes 0x002fcdc8 0x1000 + 3128776
29 com.apple.iTunes 0x000ba805 0x1000 + 759813
30 com.apple.iTunes 0x002fd609 0x1000 + 3130889
31 com.apple.iTunes 0x0007eaae 0x1000 + 514734
32 com.apple.iTunes 0x00003bd5 0x1000 + 11221
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff0708 ebx: 0x961a6440 ecx: 0x00ff8446 edx: 0x00000002
edi: 0x18675001 esi: 0x18674ff5 ebp: 0xbfffdbe8 esp: 0xbfffdbe0
ss: 0x0000001f efl: 0x00010202 eip: 0xffff0ebb cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x18675001

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Process: iTunes [348]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
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Thread 0:
0 libSystem.B.dylib 0x948b81d8 machmsgtrap + 8
1 libSystem.B.dylib 0x948c68ac machportdestroy + 112
2 com.apple.iTunes 0x001c2f94 0x1000 + 1843092
3 com.apple.iTunes 0x0011e4ec 0x1000 + 1168620
4 com.apple.HIToolbox 0x90f48c48 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1484
5 com.apple.HIToolbox 0x90f47de0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
6 com.apple.HIToolbox 0x90f47bfc SendEventToEventTargetWithOptions + 52
7 com.apple.HIToolbox 0x90f77b88 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 308
8 com.apple.HIToolbox 0x90f4909c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2592
9 com.apple.HIToolbox 0x90f47de0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
10 com.apple.HIToolbox 0x90f64d04 SendEventToEventTarget + 52
11 com.apple.iTunes 0x003cfc30 0x1000 + 3992624
12 com.apple.HIToolbox 0x90f48c48 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1484
13 com.apple.HIToolbox 0x90f47de0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
14 com.apple.HIToolbox 0x90f47bfc SendEventToEventTargetWithOptions + 52
15 com.apple.HIToolbox 0x90f77b88 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 308
16 com.apple.HIToolbox 0x90f4909c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2592
17 com.apple.HIToolbox 0x90f47de0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
18 com.apple.HIToolbox 0x90f64d04 SendEventToEventTarget + 52
19 com.apple.HIToolbox 0x90fd34a8 ToolboxEventDispatcher + 84
20 com.apple.HIToolbox 0x90fcf9e4 RunApplicationEventLoop + 164
21 com.apple.iTunes 0x0010e038 0x1000 + 1101880
22 com.apple.iTunes 0x0010df54 0x1000 + 1101652
23 com.apple.iTunes 0x0000cd10 0x1000 + 48400
24 com.apple.iTunes 0x00004c04 0x1000 + 15364
25 com.apple.iTunes 0x000039cc 0x1000 + 10700
26 com.apple.iTunes 0x000036dc 0x1000 + 9948
27 ??? 0x00000ffc 0 + 4092
Thread 1:
0 libSystem.B.dylib 0x948b81d8 machmsgtrap + 8
1 libSystem.B.dylib 0x948bf0fc mach_msg + 56
2 com.apple.CoreFoundation 0x95d89394 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x95d89c1c CFRunLoopRun + 60
4 com.apple.iTunes 0x00361ef8 0x1000 + 3542776
5 libSystem.B.dylib 0x948fa0d0 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x948b81d8 machmsgtrap + 8
1 libSystem.B.dylib 0x948bf0fc mach_msg + 56
2 com.apple.CoreFoundation 0x95d89394 CFRunLoopRunSpecific + 1812
3 com.apple.audio.CoreAudio 0x96bbafa8 HALRunLoop::OwnThread(void*) + 212
4 com.apple.audio.CoreAudio 0x96bbade4 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x948fa0d0 pthreadstart + 316
Thread 3:
0 libSystem.B.dylib 0x948b8238 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x948fb384 pthread_condwait + 1336
2 com.apple.iTunes 0x0001dfd8 0x1000 + 118744
Thread 4:
0 libSystem.B.dylib 0x9491bd74 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x95d94808 __CFSocketManager + 764
Thread 5:
0 libSystem.B.dylib 0x94929ef0 accept$NOCANCEL$UNIX2003 + 12
1 libSystem.B.dylib 0x949607d4 accept + 16
2 com.apple.iTunes 0x00448190 0x1000 + 4485520
Thread 6:
0 libSystem.B.dylib 0x94929ef0 accept$NOCANCEL$UNIX2003 + 12
1 libSystem.B.dylib 0x949607d4 accept + 16
2 com.apple.iTunes 0x00448190 0x1000 + 4485520
Thread 7:
0 libSystem.B.dylib 0x948f9910 kevent + 12
1 com.apple.CoreFoundation 0x95d609b0 _monitor_file_descriptor_ + 88
Thread 8:
0 libSystem.B.dylib 0x948b81d8 machmsgtrap + 8
1 libSystem.B.dylib 0x948bf0fc mach_msg + 56
2 com.apple.CoreFoundation 0x95d89394 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x95d89c1c CFRunLoopRun + 60
4 com.apple.DiscRecording 0x00fd5f7c DRWorkLoop::WorkLoop() + 248
5 com.apple.DiscRecording 0x00fd5e60 DRWorkLoop::WorkLoopEntry(DRWorkLoop*) + 12
6 com.apple.DiscRecording 0x00fd5a08 DRThreadObject::StartRoutine(DRThreadObject*) + 188
7 com.apple.DiscRecording 0x0104eb90 DRWorkLoop::DRWorkLoop() + 296
8 libSystem.B.dylib 0x948fa0d0 pthreadstart + 316
Thread 9:
0 libSystem.B.dylib 0x9490d76c syscall + 12
1 com.apple.OpenTransport 0x09179fb4 CarbonSelectThreadFunc + 200
Thread 10:
0 libSystem.B.dylib 0x948bebec _semwaitsignal + 12
1 com.apple.OpenTransport 0x09176048 CarbonOperationThreadFunc + 132
Thread 11 Crashed:
0 libSystem.B.dylib 0xffff8c94 __memcpy + 1268 (cpu_capabilities.h:237)
1 ...ple.CoreServices.CarbonCore 0x94cd9ca8 AddNewRef + 188
2 ...ple.CoreServices.CarbonCore 0x94cd9910 AddResourceCommon + 264
3 com.apple.iTunes 0x00356c68 0x1000 + 3497064
4 com.apple.iTunes 0x001af2ec 0x1000 + 1762028
5 com.apple.iTunes 0x0049c334 0x1000 + 4830004
6 com.apple.iTunes 0x00156348 0x1000 + 1397576
7 com.apple.iTunes 0x001aa2a0 0x1000 + 1741472
8 com.apple.iTunes 0x005bf83c 0x1000 + 6023228
9 libSystem.B.dylib 0x948fa0d0 pthreadstart + 316
Thread 11 crashed with PPC Thread State 32:
srr0: 0xffff8c94 srr1: 0x0200d030 dar: 0x09d80ff0 dsisr: 0x40000000
r0: 0x00000002 r1: 0xf0523180 r2: 0x0000000a r3: 0x08dc9012
r4: 0x09d80ff4 r5: 0x00ff7fe2 r6: 0xffffffef r7: 0xffffffdf
r8: 0xffffffcf r9: 0xffffffff r10: 0x00000000 r11: 0xa07ada4c
r12: 0x09d81040 r13: 0x00000000 r14: 0x00000000 r15: 0x001a7f2c
r16: 0x00000000 r17: 0x00000009 r18: 0xf052344a r19: 0xf0523860
r20: 0x00000008 r21: 0xf052344c r22: 0xf0523240 r23: 0x50726f47
r24: 0x08ac2b8c r25: 0xf05232e8 r26: 0x08dc9012 r27: 0x00000550
r28: 0x00000000 r29: 0x08dc1026 r30: 0x00000000 r31: 0x94cd9814
cr: 0x44444442 xer: 0x20000000 lr: 0x94cd9cac ctr: 0x0003ee00
vrsave: 0xfff80000

Since the 10.2 iTunes update I have been completely unable to import from CD's into iTunes. An error message appears.

ITunes crashed with backing up/need help restoring

In the middle of doing a first-time back-up, my iTunes crashed. When I restarted it, all my music was gone. (My library page is black.)
iTunes estimated I'd need 6 disks to back-up my library. I was on disk 4 when the problem occurred.
What should I do to restore my library? Will resoring with Disks 1-3 allow iTunes to recognize my iPod so that I can restore the music that would have been on disks 4-6?
Thanks.

1. Unless you've told iTunes not to copy music you've added to the iTunes library, backing this folder up will back up your entire iTunes library. If applicable, deauthorize the machine before restoring the computer.
2. This will work with music purchased from the iTunes store, when the computer is authorized to play music purchased from the iTunes store account used to purchase that music. It will not work with music you've gotten from CDs or other sources.
3. Yes.
(16907)

Itunes crashes with no crash report and won't let me delete the app...

If noone can help me I may seriously lose it...
Mactel user with recent crash issues with itunes...crashes consistently about twenty to thirty seconds after opening and offers no crash report...downloaded appzapper and when I try to empty my trash bin I get the following message which I suspect may have something to do with the crashing:
The operation cannot be completed becasue the item "ituneshelper" is in use.
This was happening with 7.0 and now with 7.1...any ideas??
Thanks in advance!
20" Mactel Mac OS X (10.4.6)

Look in /Library/Logs for a file named itunes.crash.log.
IF you see that file, email me a copy, and I'll take a look at it. Please also include a link to this Discussions thread.

ITunes crash with windows 8

GOOD NEWS
I have a solution to settle the iTunes \ iStores crash with Windows 8.1, 8.0 or 7 because of a file missing

Hey Captain Kenny,
I would follow the External drive section in this link to transfer the music to your new computer:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Welcome to Apple Support Communities!
Have a good one,
Delgadoh

Why does iTunes crash with 'iTunes has stopped working' on startup?

This only happens when the computer is connected to the internet. If I switch wi-fi off first, iTunes can start, and then I can switch it on again, and it works just fine. It is really annoying! I have seen elsewhere that the 'iTunes has stopped working' message can be caused by outdated graphics card drivers. I have the latest version of both iTunes for Win 7, and the latest graphics drivers.
I have also tried 'repairing' iTunes, and deinstalling and reinstalling it.
The message 'accessing iTunes store' typically pops up just before iTunes crashes, about ten seconds after I click the iTunes icon to start it.
The error goes on to say 'A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'
THANKS IN ADVANCE!!!
Jonathan

Hi, kerry229.
Here are a couple helpful troubleshooting articles that I would recommend when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Cheers,
Jason H.

Finder/iTunes only recognize audio CDs at the second load

It's the first time I decided to backup my audio CDs and I'm having the same problem which was posted several months before as we can check at this topic:
http://discussions.apple.com/message.jspa?messageID=10960592
That topic hasn't been answered yet and I would like to refresh this discussion because iTunes and OSX have had several updates since the topic's launch and looks like this issue still hasn't been fixed.
Is there any automator script or patch that assure the audio CD to load correctly at the first time?

I am having the exact same problem. I have seen *a lot* of posts about this topic and hope that apple resolves it soon.

ITunes crashes with windows 7

Hi there
My iTunes crashes everytime on loading on my windows 7 PC. The problem event name is AppHangB1.
I have installed the most recent version of iTunes onto this PC. It is a new installation. I have tried to import an iTunes folder elsewhere on my network, and when I start the program I get the message that it is 'determining gapless playback' - it whizzes through some tracks and then crashes 100% of the time.
Help!!
Many thanks
Andy

Try this one and see if it helps:
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Problem with audio CDs

My CD/DVD drive no longer plays audio CDs. It can play DVDs without any problems, but when I insert an audio CD it ejects the disc.
How can I figure out what the problem is?

Resetting the PRAM did not work for me. Last week, the optical drive was waiting a few seconds and then ejecting all media (CDs, DVDs, Installation disks...)
The guy at the local Apple store ran diagnostics and reset the DVD region. Although I have never had Mac OS ask what region I wanted to use, it is supposed to ask the first time you insert a DVD. If you switch regions (such inserting DVDs formatted for North America-1 and then Europe-2,) you will be asked for the Region each time you insert a different region. For once the region has been changed five times, it is locked in at the last region you selected and the user cannot change it again. There is some Pirateware that will allow you to change it but let the buyer beware.
At any rate, whatever the "Genius" did at the store made my optical drive accept anything but an audio CD.
Anyone have any ideas?

ITunes / Gracenote recognized audio cds on one computer but not another!

What tha....I was importing purchased retail cds (albeit old ones) on my iMac Intel OS 10.4.11 + iTunes 9.0.2.(25) and Gracenote recognized the artist, album cover & tracks no problem. Then I tried importing the same cds onto our MacBook (Intel) using SAME (seemingly) software: OS 10.4.11 + iTunes 9.0.2 (25) and I got the message, "This CD was not found in the CDDB database." If that is the case, what database was the iMac querrying? This has happened to 3 George Howard cds so far.
Anyone come across this problem? Any advice?

I have also had "recognition" problems with CDDB Gracenote.
The latest, incredibly, was a Sinatra CD entitled "Where are you?" - one of his classics, which I can clearly see on the Gracenote website Capitol CDP 7 91209 2.
I have sent feedback to: http://www.apple.com/feedback/itunesapp.html
and suggest others do the same - eventually the message gets through !

ITunes crashes with "iTunes has stopped working" message

After upgrading iTunes to the latest version, each time I launch it – it crashes.
I then removed the app, ran CCleaner and removed any trace of iTunes / Apple from the registry, downloaded a fresh copy from Apple’s site and re-installed it.
Now, from time to time, I manage to see the “Enter your Apple ID” window once iTunes launches, but then it crashes again.
I’m out of ideas how to solve this – any suggestions?
I’m running Win7, 64bit, with iPhone 4/4S, iPad 2.
Thanks,
O.

Do you have the ACE Mega CoDecS pack installed? I saw that as the problem somewhere, and uninstalled it and that took care of the problem. I had just re-installed before having that problem and had every single codec installed rather than just installing a certain filter that I was needing and it was affecting Quicktime, which in turn was affecting iTunes.

ITunes crashing when burning CDs, CDs won't mount

Intermittently, but becoming more frequent, I have been having problems burning CDs. I am burning my own recordings, so there is no copyright problem. When I burn the CD in iTunes, everything seems to go OK at first. Afterward, it mounts the disk image in iTunes and I try to play it. This usually causes iTunes to go to the spinning beachball indefinitely. I have to force quit iTunes to get it to stop. When I relaunch iTunes, the disk does not appear in it. Nor does it appear in Finder. Disk utility can see it, but I can't do anything there besides eject it. If I eject the disk and reinsert it, it still doesn't mount, although it will cause iTunes to launch. I am wondering if this is a problem with iTunes or if it could be a sign that my optical drive is problematic.
I am using the setup below. iTunes is up-to-date.

Hello Hoover411,
It sounds as though you are experiencing freezes with iTunes, and complications with your optical media. I have located an article that may help you with this situation. The article includes a number of troubleshooting steps for apps that freeze or quit:
OS X Yosemite: If an app freezes or quits unexpectedly
There are several suggestions to try.
If the app is frozen, force quit the app. Click the app’s window, then choose Apple menu > Force Quit. You can also press Option-Command (⌘)-Esc, select the app, then click Force Quit.
When you force an app to quit, you may lose unsaved changes.
If the app quit, reopen it by clicking Reopen in the dialog that appears.
Restart your Mac. For more information, see Restart your Mac.
Read the app’s documentation to check if it’s compatible with your version of OS X.
Open another file in the app. There may be a problem with the original file.
Check for updates to your software.
Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of OS X.
Uninstall any app plug-ins or enhancements from other manufacturers.
If you recently updated the app or OS X, a plug-in or enhancement you installed may no longer be compatible.
Use Apple Diagnostics or Apple Hardware Test. These tools can tell you if hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.
Restart your Mac in safe mode. For more information, see Restart your Mac in safe mode.
Thank you for contributing to Apple Support Communities.
Best,
BobbyD

Itunes crashes with audio CDs

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