ITunes encountered a problem

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
When i try to open iTunes, I get an error and it asks me to send error report. I looked around and it gave me the problem of this txt file. b9b7_appcompat.txt
and with each opening, its a diffrent text file.
I've tried uninstalling re-installing a lot of times and nothing has changed.

hi y'all!
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
the first thing i check for when i see people getting that error message when they try to launch their itunes is a broken QuickTime.
Miko, does your QuickTime launch properly, or do you get an error message when you try to launch it?
if you get an error message, try a careful standalone QT 7.0.4 reinstall.
download and save a copy of the standalone QT 7.0.4 installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if the QT reinstall goes through okay, does your itunes launch properly again?
love, b

Similar Messages

When I download and install iTunes it looks it does it, but then it never starts, instead gives an error report and says iTunes encountered some problem and has to close

When I download and install iTunes it looks it does it, but then it never starts, instead gives an error report and says iTunes encountered some problem and has to close

i don't know how they solved it, i'm having the same problem on Windows XP
EventType : BEX
P1 : iTunes.exe
P2 : 10.7.0.21
P3 : 504d85d9
P4 : unknown
P5 : 0.0.0.0
P6 : 00000000
P7 : 08920740
P8 : c0000005
P9 : 00000008

"itunes encountered a problem and needed to close" - help plz

I've been using itunes for a while but when my sister got a new ipod she wanted the upgraded program so i downloaded the new program on top. It worked until we rebooted the computer and since then it would come up with an error. Afterwards, I uninstalled the program and reinstalled itunes 7.0, but when we went to open the program it said it couldn't read the itunes library, so i then deleted those files and now instead it says "itunes encountered a problem and needed to close" whenever i try to open it. Can someone please tell me what to do?

wanpedro I tried what you suggested but have again got nowhere.I tried to uninstall QuickTime it just wont.I uninstalled iTunes & reinstalled it with QuickTime from Apple website.I'm back to where I was with the error message
"iTunes & Quicktime have encountered a problem & need to close tell Microsoft about this problem" When one does that there is no feedback from MS With Qucktime uninstall a message says Fatal error on installation.

During iPhone 4 update or restore, "iTunes encountered a problem and needs to close." Help?

I have the latest version of iTunes, version 10.3. Every time I try to update or restore my iPhone 4, iTunes crashes and gives me the error message "Itunes encountered a problem and needs to shut down." I tried uninstalling and reinstalling iTunes and Quicktime, but no dice. My phone is stuck in a recovery mode loop, and I need to restore it in order to fix it because tinyumbrella, iRecovery, iReb, and RecBoot all didn't work. It just boots back up in recovery mode again. I need to get my iTunes fixed so I can save my phone. Please help.
Here is the error signature:
AppName: itunes.exe AppVer:10.3.1.55 ModName: msvcrt.dll
ModVer: 7.0.2600.5512 Offset: 000372e3

No, no luck. I went to the Apple store to get my phone out of the recovery loop, but iTunes still crashes whenever I try to sync it or download any large files. I was lucky to get my backup of my phone put into the phone so I didn't lose all my contacts and everything. All I know about the error message is that it has to deal with there being a problem during iTunes interacting with that .dll file. Either the file is corrupt, or the latest version of iTunes works with a different version of that file. I can't figure out how to fix it.

ITunes encountered a problem and must close

Everytime I open iTunes and start to browse for new music, I get the error message, "iTunes encountered a problem and must close." I have tried re-installing iTunes and QuickTime with no progress. Now, my iPod will not show up in iTunes or in my PC(my computer). Please help.....I have no idea what else to try.

Apple continue to show Zero interest I see - what a surprise!!!
Denali - you out there?
Cheers

Is anyone else getting the " itunes encountered a problem and needs to close " message on xp

is anyone else getting the " itunes encountered a problem and needs to close " message on windows XP

I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
that's an odd sort of a message (or series of messages).
hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
Using MSCONFIG to troubleshoot conflicts in Windows
does QT open without the strange message after the selective startup?
does iTunes launch properly?

I keep the itunes encountered a problem and needs to shut down . it was working fine until after i updated to 10.5 can someone plz help

i keep the itunes encountered a problem and needs to shut down . it was working fine until after i updated to 10.5 can someone plz help

I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
that's an odd sort of a message (or series of messages).
hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
Using MSCONFIG to troubleshoot conflicts in Windows
does QT open without the strange message after the selective startup?
does iTunes launch properly?

Why does Itunes encounter a problem and stops every time I try to sync my home videos - help please

Why does Itunes encounter a problem every time I try to sync my home videos - it just won't sync them - help please !!!!

Re-installing iTunes wont erase your folders, unless your iTunes is a very old version pre-iTunes 9 series.
I would suggest to download the latest iTunes, it would solve your problem as in this earlier post

ITunes "encountered a problem and needs to close" error

hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
installed itunes
deleted quicktime accidently
installed quicktime
installed itunes
itunes still doesn't work
installed and reinstalled multiple times from both the c.d. and itunes.com
Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
the details of the error report are:
"information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."
for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
i really appreciate it
-kevin spanky

great, but when i did this, the agreement popped up and disappeared as soon as it came up, before i could press anything.
yuck. that's consistent with a malware infestation problem that has been causing error-less itunes launch failures since late October. but there's another couple of main possibilities that we have to check on for these "error-less" launch failures. let's try to firm up the diagnosis a bit.
first let's make an observation.
reboot your PC. open Task Manager to the Processes Tab. now try to launch itunes again.
does an itunes.exe process appear in Task Manager? if so, does it persist in there, or disappear after a few seconds?
if itunes.exe persists in Task Manager
do you have Norton Internet Security 2005? if so, first see:
iTunes 6 won't open on a Windows computer if firewall software is not up-to-date
... but if no joy with that, try the trusty Lorraine M technique:
Lorraine M: NIS/itunes problem rectified
... but if you don't have NIS 2005 (or symptoms persist), check up on this possibility:
iTunes for Windows doesn't open after upgrading
if itunes.exe doesn't appear in Task Manager (or disappears after a few seconds)
then we have to check up on the malware possibilities.
(this is not a cure, it's a final diagnostic.) use MSCONFIG to get iTunes launching again:
Using MSCONFIG to troubleshoot conflicts in Windows
after the selective startups, don't launchother applications prior to opening itunes. (this has been known to re-trigger the launch suppression.)
post back with a list of the Startup items that you needed to disable in order for itunes to launch again. exact spelling and capitalisation please.
love, b

Itunes encountered a problem and needs to close

Can't launch itunes. Get message "iTunes has encountered a problem and needs to close".
Bought ipod for Xmas. Had old laptop that didn't have adequate USB. Finally bought new Dell and installed (Disc was version 5). Downloaded version 6 and haven't been able to open since.
Have tried uninstall, disabling virus/firewall and downloading again. Same result.
Although I've never gotten the system operational, when I call Apple they say the 90 day period has expired and it will cost $50 to discuss it.
Any easy fix?
Dell Laptop Windows XP Pro

The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
Hope this helps. If not, you might try this:
Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.

ITunes Encountered a problem and needs to close on startup

Hi -
I'm running the latest version of iTunes (7.1.1.5) on a desktop computer with Windows XP (SP2) and I've had no problems with it up until today. After using iTunes fine yesterday, I tried to open it up today and I get a Windows error message saying "iTunes has encountered an problem and needs to close" on startup before the iTunes window even pops up at all. I've tried uninstalling and re-installing iTunes as well as replacing the library files with those from another computer (sometimes the ones on this computer get corrupted). But neither of those have changed anything, I still get the same message every time, no matter what I try or how many times I restart. Any and all help is greatly appreciated and I can provide any additional information that might be helpful.
Windows XP Pro

I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
that's an odd sort of a message (or series of messages).
hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
Using MSCONFIG to troubleshoot conflicts in Windows
does QT open without the strange message after the selective startup?
does iTunes launch properly?

"itunes encountered a problem and needed to close" help?

thats the message i get when i try to click on the itunes icons.
it won't let me in at all even a smidge.
its done this ever since ive tried to load it on this new computer.
ive uninstalled and reinstalled millions of times yet it still has the same message and no improvment, its very dissapointing since i haven't been able to redo my ipod in almost a year. so if anybody can help and get this problem patched up itd be much appreciated.
thanks,
Amay.

wanpedro I tried what you suggested but have again got nowhere.I tried to uninstall QuickTime it just wont.I uninstalled iTunes & reinstalled it with QuickTime from Apple website.I'm back to where I was with the error message
"iTunes & Quicktime have encountered a problem & need to close tell Microsoft about this problem" When one does that there is no feedback from MS With Qucktime uninstall a message says Fatal error on installation.

ITunes encountering a problem - error message

I recently bought an iPod nano and successfully upgraded my itunes with no problems. Have been using it fine until yesterday when I tried to go onto it I received the message "Itunes has encountered a problem and needs to close". We have since de-installed both itunes and quicktime and re-installed both but I still keep getting this message. Help! What's gone wrong?

I've found some article that may help you:
iTunes for Windows doesn't open after upgrading
http://docs.info.apple.com/article.html?artnum=302386
iTunes for Windows won't open if firewall software is not up-to-date
http://docs.info.apple.com/article.html?artnum=302775
iTunes won't open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963
You may also need to uninstall/reinstall:
How to uninstall QuickTime on a Windows PC
http://www.info.apple.com/kbnum/n60342
Removing iTunes For Windows
http://www.info.apple.com/kbnum/n93698
If you have issues uninstalling iTunes, you might find this useful:
Microsoft's Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?kbid=290301
Hope this helps

ITunes encountered a problem after installation

Hello,
Until 2 days ago, iTunes was working fine. Now when clicking on the iTunes icons, a screen comes up saying "iTunes has encounted a problem and needs to close." And gives the option to send an error report to Microsoft.
We have tried un-installing iTunes & re-installing a few times. Un-installed QuickTime & Reinstalled it, etc. Is there anything else we can try?
Thank you!

If you are unable to uninstall Quicktime from within add remove programs, and receive an error that state something to the effect...
Quicktime cannot be uninstalled because C:\<some directory path>\uninstall.log cannot be found
Just download and install the StandAlone Installer or locate the C:\Windows\system32\quicktime folder and delete it....only do this as a very last resort, but after a reboot, you should be able to use add remove programs

ITunes encountered a problem and closed while downloading tv shows

I have iTunes 7.0.1.8, and I bought an album of tv show episodes and was downloading them to my library so I could copy them to my iPod. At first they were all downloading at the same time, but they all stopped because of error 8003, so I downloaded them one at a time. Three downloaded, but I've been waiting on the fourth for DAYS, and I can't stop it, AND I can't delete it! I went to check on it's progress today and iTunes said it had encountered a problem and needed to close, and it closed! All of my tv shows that were downloading got deleted! I went to my "purchased" list because i bought all of them together, and the three that got downloaded were there, but the ones that got deleted were gone, and I was still charged for them! HOW DO I GET THEM BACK?!?!?!?!?
Windows XP

The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
Hope this helps. If not, you might try this:
Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.

ITunes encountered a problem

Similar Messages

Maybe you are looking for