ITunes for Windows - Error when burning 4651

A friend of mine is having a problem with iTunes. Everytime he tries to burn a CD, iTunes gives an error - error 4651. Anyone know what that means. I am pretty sure he is running XP.
I told him to upgrade iTunes and see if that helps. He had iTunes 7.0 - should 7.2 fix the problem?
  Windows XP  

hmmmm. is it possible to post a copy of his DVD/CD diagnostics for us to look at?
(to get those, in iTunes go "help > run diagnostics", select DVD/CD diagnostics. the output can be saved as a text file, so if the complete contents of that could be pasted into a reply here, that would be excellent.)

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