ITunes hang due to iTunes Match
My iTune hang every turn on iTunes Match.
If I turn it on, I can't download/update large application or update all. I have to update one by one and only small one that's success (<100 MB).
iTunes Match also not working on my MBP. If I download nothin but just turn on iTunes Match, after a while my iTunes will also hang. So, my songs are purchased from iTunes store via iDevices will also not be updated on my MBP.
Right now I have to turn iTunes Match off then I can use iTunes normally. Download or any update are working fine.
Error is below and I have no idea what to do. Actually the error show much longer than I paste it here If you have any suggestion, kindly tell me.
Thank you very much
=============================================================
Date/Time: 2015-03-20 22:33:26 +0900
OS Version: 10.10.2 (Build 14C1514)
Architecture: x86_64h
Report Version: 21
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 12.1 (12.1.0.50)
Build Version: 1
Project Name: iTunes
Source Version: 1200012001000050
Parent: launchd [1]
PID: 864
Event: hang
Duration: 1.00s (process was unresponsive for 35 seconds before sampling)
Steps: 11 (100ms sampling interval)
Hardware model: MacBookPro11,3
Active cpus: 8
Fan speed: 2159 rpm
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
Heaviest stack for the main thread of the target process:
11 ??? (iTunes + 10548) [0x1087f9934]
11 ??? (iTunes + 8074918) [0x108faa6a6]
11 -[NSApplication run] + 594 (AppKit + 95635) [0x7fff91b71593]
11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 145200) [0x7fff91b7d730]
11 _DPSNextEvent + 964 (AppKit + 147329) [0x7fff91b7df81]
11 _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 190123) [0x7fff98d8c6ab]
11 ReceiveNextEventCommon + 431 (HIToolbox + 190570) [0x7fff98d8c86a]
11 RunCurrentEventLoopInMode + 235 (HIToolbox + 191215) [0x7fff98d8caef]
11 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff8c4ce858]
11 __CFRunLoopRun + 927 (CoreFoundation + 466495) [0x7fff8c4cee3f]
11 __CFRunLoopDoSources0 + 269 (CoreFoundation + 469005) [0x7fff8c4cf80d]
11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 525953) [0x7fff8c4dd681]
11 ??? (iTunes + 8800346) [0x10905b85a]
11 ??? (iTunes + 8800148) [0x10905b794]
11 ??? (iTunes + 8797140) [0x10905abd4]
11 ??? (iTunes + 7130737) [0x108ec3e71]
11 ??? (iTunes + 7171065) [0x108ecdbf9]
11 ??? (iTunes + 7173238) [0x108ece476]
11 ??? (iTunes + 7218926) [0x108ed96ee]
11 ??? (iTunes + 7229095) [0x108edbea7]
11 ??? (iTunes + 7220255) [0x108ed9c1f]
11 ??? (iTunes + 7223076) [0x108eda724]
11 ??? (iTunes + 7225008) [0x108edaeb0]
11 ??? (iTunes + 14405745) [0x1095b4071]
11 ??? (iTunes + 14405134) [0x1095b3e0e]
11 ??? (iTunes + 14022490) [0x10955675a]
11 ??? (iTunes + 14024146) [0x109556dd2]
11 ??? (iTunes + 14053714) [0x10955e152]
11 ??? (iTunes + 7965285) [0x108f8fa65]
11 ??? (iTunes + 7964397) [0x108f8f6ed]
11 ??? (iTunes + 3570058) [0x108b5e98a]
11 FSDeleteObject + 24 (CarbonCore + 417815) [0x7fff8fa96017]
11 PBRemoveObjectInternal(FSRefParam*, unsigned char) + 190 (CarbonCore + 429124) [0x7fff8fa98c44]
11 BasicDelete(FSMount*, unsigned int, char const*, unsigned char, unsigned char) + 43 (CarbonCore + 342669) [0x7fff8fa83a8d]
11 FSMount::remove(unsigned int, char const*, unsigned int) + 374 (CarbonCore + 829746) [0x7fff8fafa932]
11 FileIDTreeBeginTransaction + 235 (CarbonCore + 222989) [0x7fff8fa6670d]
11 FileIDTreeBeginTransactionBridge + 453 (CarbonCore + 218279) [0x7fff8fa654a7]
11 usleep + 54 (libsystem_c.dylib + 519760) [0x7fff8e6c9e50]
11 __semwait_signal + 10 (libsystem_kernel.dylib + 91274) [0x7fff90d5148a]
*11 semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]
=============================================================
Hi judysings
Thanks for your help.
I tried to follow for each topic from your link. Actually it doesn't contain any topic about uploading issue.
After I turn on my iTunes Match again, the same problem appears. My iTunes hang again after iTunes Match status bar updating in a while.
Before I turned on, I've check and never seen any duplicated except from different albums.
Actually, this problem happened since a few days ago that iTunes down for the whole world area. So, my iTunes database most likely the same even before and after it down. My one seems not fully recovered.
Anyway. Thank you very much
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When i sync my iphone 3gs, my iTunes hangs up after iTunes sync the apps, so i can't put music or videos etc. on my divice...
Why is that soCheck the General -> Restrictions settings and see if perhaps the iTunes app is turned off there. If not, the app may have been inadvertently moved to another home screen or dropped into a folder. Do a search for the app or try resetting the Home screen layout: Choose General > Reset, then tap Reset Home Screen Layout.
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Since upgrading to 10.5.1 and enabling Match, iTunes hangs on launch.
Upgraded to iTunes 10.5.1 and successfully enabled Match. Since the initial upload/loading to the Cloud, iTunes hangs before finishing the launch. Most menu items are greyed out and am unable to perform any iTunes functions. Any assistance would be greatly appreciated.
Does it look like the song is playing at the top of iTunes? Can you see the timer moving?
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This Apple document may help too -> iTunes and QuickTime for Windows: Audio does not play or plays incorrectly -
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Right!
I've seen all the "Itunes hanging" issues that Apple is choosing to ignore. So I'm adding my bitter experience to this too!
I have:
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I have:
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I have:
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Allof this started when Apple released Mountain Lion.....IT ALL WORKED BEFORE!
Can the developers figure out what is happening, or are they focusing their efforts on trying to create the next rich experience pioneered by Mr.Ives.
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https://discussions.apple.com/message/20453098#20453098
Rescue partition? Safe Mode?
Safe Mode
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ITunes Web-Based or iTunes Match?
I'm sorry if this is not in the correct place. I searched for about an hour and did not find anything.
I have a really old ipod classic that i'm wanting to replace. My main issue in deciding between itunes and something like Amazon, is while I'm an Android user, I think music is best on an ipod, but I do not want to have to rely on iTunes.
We do not load iTunes on our workstations, and I have a seven year old workstation in our IT closet hanging onto its last breath just to run itunes. So here are my questions:
1) Will the new itunes that i'm hearing about be web-based at all? I'm wanting to download music from my ipad or ipod from the store, and just have it available in itunes. But i DO NOT want to have to buy music or upload it through iTunes?
2) Will iTunes Match in a way fix this? If i purchase iTunes match, can I now control all my music through match, or will i still have to have iTunes?
3) I'm wanting a wifi ipod, but I really don't care for the ipod touch, mainly because it's like the iphone without the phone part. Are any other ipods wifi where I could purchase music through a wifi connect?
Please help. I'd love to stay with ipods, but like many people, i'm not wanting to hang onto iTunes, and i'd rather manage my music in the cloud in a web-based itunes or perhaps if itunes match could do this.
thanks in advance for your help!!
JasonI appreciate your professional and kind response, but alot of people feel that way. Especially the millions of people like me that like some of apples products, but feel that other devices might meet their needs better, or they might be in a work environment where PC or Android is more the norm.
Most other software is available web-based and I would have just thought this would have been a natural progression.
iTunes is a very resource heavy product, and people that enjoy the ipod and the benefits of iTunes, shouldn't be locked into having to download the huge program.
Thanks again for your response. -
ITunes hangs with external drives; Genius is totally impossible to setup
iTunes very frequently hangs when I am using tracks on my external hard drive. I have verified the correct xml of the library files, and the drive's permissions are good. I also recently defragged it. However, oftentimes if I am editing the tags on or simply playing a track, the beach ball comes up and does not go away. When I force quit, I cannot reboot iTunes because it remains in the dock, with an arrow under it, even though it no longer is running.
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Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x096b2000
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Thanks, all!It turns out I might have a solution for this problem. I haven't had enough time to determine whether what I am about to describe solved the second half of the problem I reported wherein iTunes, if it sits too long in the background or idle, will crash. But it HAS solved the issue wherein I am forced to reboot the computer in order to get the iTunes application window to launch after the "loading library" status bar completes.
I did a lot of things over the past few months to troubleshoot: repairing permissions, sifting through crash log files, deleting iTunes preferences, downloading and running the shareware OS X maintenance program called Cocktail, reinstalling QuickTime, etc. But what turned out to be the fix was to turn off "search for shared libraries" in the "Sharing" panel of iTunes preferences. Apparently what was happening after my personal iTunes library loaded was that iTunes began a "silent search" for other iTunes libraries on the network, and when it couldn't find them the application eventually quit responding (with nothing but the dreaded spinning beach ball).
For reasons that only Apple's software developers know for sure, iTunes does not, apparently, limit the amount of time that the iTunes application is provided to hunt for non-local iTunes libraries. Nor did Apple developers, apparently, think to provide an on-screen dialog to offer the option to cancel the program's search for shared iTunes libraries. So essentially iTunes provides no feedback as to what the spinning beach ball represents — a nonstop search for other shared libraries on the network.
I hope what worked for me works for you and anyone else who, like me, has experienced this issue and are frustrated by all the searches on the Internet that turn up nothing. Best of luck! -
Itunes hangs after just listening to music with Album Art work turned on.
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Not necessarily. I was asking that cause iTunes match will upload album artwork for the first track of a CD and it wont display until after you play the track you want artwork to display for. As far as it not displaying when being synced via iTunes, I am sorry but I don't have any idea.
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Thanks for reading.
[email protected]If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
Last Modified: November 28, 2011
Article: TS4123
Symptoms
You may notice the following symptoms after installing iTunes 10.5 for Windows:
iTunes is slow to respond
Windows is slow to respond
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
iTunes Store looks empty and white as shown below:
Products Affected
iTunes Store, iTunes 10 for Windows
Resolution
Look for modifications to Windows by:
Running MSINFO32 by choosing either Start > Run, or using the search box to search for
Once it is open, expand Components and then expand Network.
Click Protocol. The first value should look like this:
However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
"<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
The value above repeated 5 times with additional variables at the end
Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
Product or Manufacturer
LSP Name
Bigfoot Networks
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
ByteMobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
SafeEyes
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Note:locate vendor information
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7:
Windows XP:Enter the following command:
netsh winsock reset
Restart the computer and test the issue.
Note: If the issue returns, third-party software may be reinserting the LSP. -
I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working... I have reset the phone twice, tried via cell service, and rebooted my wireless router..
As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
https://www.apple.com/support/systemstatus/
Edit -
On Windows 7 with iTunes 10.6.3.25 I cannot subscribe to iTunes Match. In iTunes I click on iTunes Match in the left pane then click the "Subscribe for $25 a year" button. A window that looks like I am going to be asked to login using my Apple ID and password starts to come up but then an error occurs and I get a window that says "iTunes stopped working" then iTunes closes. What can I do ?
I've also read somewhere about using Win Rar to extract files to do with apple mobile device support from the itunes installer file, would you recommend that to? I don't really fancy the idea of doing anything that involves my registry because knowing me I'll end up screwing my laptop up for good lol
It's a little more involved than just doing a standalone AppleMobileDeviceSupport64.msi install, I'm afraid. The relevant drivers in AMDS are not digitally signed for 64-bit XP, so you have to force XP to accept a driver install that it would try its damnedest to not do. There's no driver issues for other 64-bit componentry in the installer package (I think the GEAR drivers install on XP 64-bit systems), but I believe there's still a bit of fancy footwork involved in getting them installed too ... although it's been a long time since I've looked at an instruction set, and I might not be recalling those things correctly. (So if you're not comfortable with system modifications, it might be best to steer clear of the Orca-based techniques ...) -
ITunes hangs when I connect my phone
iTunes 10.2.1.1, iPhone 3GS iOS 4.3, Windows 7 SP1 64-bit.
Short summary: when I connect my phone to sync, iTunes hangs. If I let it sit for a minute or two it will eventually crash. If I disconnect my phone before this then iTunes starts responding just fine.
Details:
I just "flattened" my computer: formatted the drive, reinstalled the OS (and upgraded to Win 7 SP1 off of a DVD with the combined install). The computer waas fine before this, I just wanted to do some spring cleaning. My iTunes library is sitting on a server and has always been accessed over the network.
After the re-install of the OS I installed iTunes and pointed it at my library. That was fine. Then I connected the phone. At that point it was running iOS 4.2.something. I decided to upgrade to iOS 4.3. That seemed to work fine. After that when I connect the phone iTunes hangs.
I decided to reset the phone with the option to erase all content and settings. iTunes now worked ok. So I did an initial sync, telling it to set it up as a new phone. I did not sync any music at this point--I have ~22GB of music, it takes a long time to sync. This still worked fine. So then I sync'd the phone again, this time installing all the music. Again iTunes hangs.
I wondered if the library was screwed up. So I installed iTunes on a laptop (running Win 2008 Server R2), pointed it at my same library (still over the network). Then started over: reset the phone, clearing all settings & content. Sync from the laptop. It works fine. Sync the music from the laptop, it still works fine. It also seems clear that it's not a problem with the iTunes library.
Back to my original computer, the one with problems, my wife is using it logged in with her account and syncing her iPad without any problems. However, she has very little music on her iPad, maybe one ripped CD, whereas my iPhone has hundreds.
So the issue seems specific to this one computer & phone that has a lot of music on it. I never had a problem on the computer before, but that was iTunes before 10.2, iOS 4.2 (and earlier), Win 7 without SP1, ... So I've changed lots of things at the same time and am not sure which one really created the problem. Although I wonder if it's a problem with Service Pack 1. I don't have any concerns about a bad install of the SP, since I did a full install of the OS that already had SP1 integrated into it. But maybe iTunes 10.2.1.1 has an issue with SP1.
Any suggestions?I've been following a Windows forum about the freezing problem. It happened to us and our three iOS devices immediately after upgrading Windows 7 64-bit to SP1. There were plenty of others with the same problem. Rolling back SP1 solved it instantly. Reinstalling SP1 caused it instantly. No amount of cleanly uninstalling and reinstalling Quicktime, iTunes, or any components helped.
Although I have an image of my system before SP1 that I could revert to, I didn't want to. Luckily *a temporary fix is to run iTunes in Vista compatibility mode*. The iOS device will now be recognized most, if not all, of the time. ITunes will run like molasses, but that's better than being unable to sync any of your devices ever again. (I could describe compatibility mode, but you seem PC-savvy.)
Here is the specific trouble I am addressing, although it is only part of your trouble. We plug in one of our iPhones or our Touch, iTunes hangs for a couple of minutes. Windows sees the device as a camera if applicable, but the device never appears in iTunes. It's worth repeating that Windows doesn't have trouble recognizing the device. The problem is with iTunes.
And yes, everyone tried all sorts of things with the Apple Mobile Device utility. People even tried "nuking" all their USB drivers and letting them get rebuilt on startup. The only temporary fix found so far is Vista mode, and the only permanent fix is downgrading the OS to before SP1. -
Is there a way to recommend iTunes adding songs to iTunes match?
I've been using iTunes match since it came out - and I wondered if there was a way to recommend to the powers that be songs or albums that would be nice to add to their matching service?
Yes - I am aware that they can upload my songs if they don't match - but the reason this is important to me is because the versions downloaded from their match service (whether I bought the original from iTunes or whether I ripped songs from my CDs) are pretty well equalized with regard to volume. I find if I upload a newer song it comes out louder on playback and an older song is much lower. (And I don't have the ears or time to go into a program like Audacity to equalize the volume on each and every song I want added - and it's annoying to have to adjust the volume during playback whenever I reach an uploaded song.)
I find it perplexing when I rip one of my CD's (case in point - very best of Jackson Browne) and most but not all the songs are matched. (I'm not even referring to an obscure album cut - 'The pretender' - one of his biggest hits - doesn't match.) I found this also on a top 40 song from the Four Tops' anthology and 'Carry on' - a CSN trademark song from CSN's greatest hits. I mean - if they're going to match an artist's greatest hits album - why just some of the songs?
Also - Broadway cast albums are pretty hit and miss. Two recent Tony Award-winning shows - the Pippin revival and the Carole King songbook musical - Beautiful - don't match. (Actually - on Beautiful - the reprise of one of the songs matches and nothing else does.)
So bottom line - is there a way to recommend songs or albums for iTunes to add to their matching service? I know recommending a song won't guarantee its placement - but at least they'll know there is some interest.
Thanks!Thanks, Jimz - I only rip my CDs as 320 mp3 - quality is good - but the volume is awry. I have already discovered that if I'm using an unusual setting to begin with that I can get it to match if I convert the file to 320 mp3. I know what you mean by 'the original track' as I have had success with some groups' initial CD and yet the song wouldn't match on a same-label greatest hits package or compilation. And I'm not referring to those off-label compilations. And I'm talking about hit songs - not various mixes of songs.
I would like (if anyone knows) where I can recommend (or query the appropriate person at iTunes) albums and/or individual songs to be added by Apple to iTunes. (Again - they might not be responsive - but at least they know someone wants them.) I'm not going to die if I can't hear a song on my iPhone, but I don't put any non-matched songs there - I had at least a few incidents where I was walking or bicycling and an unmatched song came on and the volume was blasting much louder than the matched songs.
I do appreciate the time you took.... -
My computer crashed back in Feb or March of this year and I just recently reinstalled itunes on it. Once reinstalled itunes updated software. Once this was all done I noticed that alot of songs on my IPod were no longer in itunes. Also, the folders in itunes no longer matched what are on my IPod. itunes says the computer is active for itunes and many songs on my IPod are on itunes but many are missing. How do I get itunes to just sync and match what is on my IPod to include all songs and folders. Many of the missing songs on my IPod and not in itunes are ones I purchased from itunes so they should have them. I am getting very discouraged with itunes. I tried to do a support call and pay the fee to have them call to address but I am stationed oversees and they would not accept my overseas number as valid.
Any help is greatly appreciated. As stated, I just want the music now on itunes to match with my IPod to include folders. Seems music got lost. Any suggestions how to back up the music so if this happens again I do not have this issue. I figured itunes would have my music or at a min just sync up what is on my IPod.
Thanks gunnerProbably a bit late to help in this thread, but the question is asked & answered frequently.
*Recover media from iPod*
See this post from Zevoneer for options on moving your iPod data back to your computer.
http://discussions.apple.com/message.jspa?messageID=7217190#7217190
Some of the tools linked to will only work if the iPod has a valid library. Others can scan the drive independently and some may even be able to rebuild a damaged library. The manual method towards the end should be able to recover your media regardless of the state of the library.
tt2 -
ITunes 10.5.3 Installation on Windows XP SP3: hanging on "Registering iTunes Automation Server"
I have uninstalled successfully iTunes 10.5.1 from my notebook and reinstalled iTunes 10.5.3.3. Unfortunately, in reinstallation process, iTunes is hanging on "Registering iTunes Automation Server" for over 3 hours!!!!!!!! Quicktime, Safari, Bonjour, Apple Application Support, Apple Mobile Device Support, Apple Software Update are all reinstalled successfully!!! WHAT's the problem for my notebook? How to overcome this issue??? Please help me !!!!!!!!!!!!!!!!!!!!
System:Windows XP SP3
Apple iPhone 4S, iPad 2, iPod ClassicNoboday has ideas about this issue???
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