ITunes Help Desk

Okay I will freely admit this may be more of a rant then a request but I am curious if I am doing something wrong, contacting the wrong people, saying the wrong thing... etc
It always goes down this way:
I have a problem with a download (latest was trying to rent the movie The Guard). Movie seemed to download but then gave error message at the end. Waited a few days, every time I logged into iTunes it downloaded another copy of the movie and gave me the same error message. Last count I had over ten versions saved on my computer.
Go to the "report a problem" link for that purchase and fill out the information.
Because of my previous interactions in these situations I now always tell them the same stuff up-front:
No firewall
No anti-virus
Tried to download multiple times over several days but still get error
Other purchases (before and after) downloaded and play fine
Yet everytime what follows is a minimum of 3 if not 5+ e-mails telling me to check things like:
1. Is your firewall set to allow content through?
2. Have you tried disableing your anti-virus?
3. Have you tried to log out of iTunes and log back in?
So if I know this going in why am I here now... because this time they upped their game and in their effort to fix my problem they "deactivated all my computers".
Now in the poor guys defense maybe there is some way that something on my account may affect one single download but no others... I guess it is possible.
But seriously when I tell them all that stuff up front why do they always insist that the problem has to be on my end.
Wouldn't the simple fact that I have purchased and played other iTunes Content at the same time seem to lead you to think the problem might be with the content/store not the purchaser?
I know I am spitting in the wind. The help desk people just follow a check list.

There is no published email address for the iTunes Store. The web forms are the only contact method provided.
I presume you're using this page, yes?
http://www.apple.com/support/itunes/store/browser/
If so, try clearing your browser's cache and try the page again. If you continue to have problems with the page not displaying any categories, you might try a different web browser.
As to your problem, what model of iPod do you have? Are you aware that rentals are only supported on the iPhone, iPod touch, iPod classic (released in September of 2007 - the older 5th-generation iPod does not support rentals), or iPod Nano (3rd generation)?

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