Itunes isn't acknowledging my internet connection

itunes isn't acknowledging my internet connection

Does the iPod connect to other networks?
Does the iPod see the network?
Do other devices connect to the network
Any error messages?
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Similar Messages

Cannot connect to iTunes store. Says check internet connection. Connection is good.

Cannot connect to iTunes store. Says check internet connection. Connection is good.

Hi JHersh305,
Check out this article for issues connecting to the iTunes Store. There's a section for Windows.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thank you for visiting Apple Support Communities.
Nubz

HT201209 I keep getting a 3212 error; iTunes cannot connect to the iTunes store, howver i have internet connection. How can i fix this problem?

I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection. How can i fix this problem?

Hello achaie,
We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

I could not connect to itunes store via itunes. I have my internet connected, fire wall disabled . please help

i could not connect to itunes store via itunes. I have my internet connected, fire wall disabled . please help

Try:
Can't connect to the iTunes Store

ITunes won't recognise my Internet connection

iTunes refuses to recognise my internet connection so won't let me download the latest Ipod updater.
I have run the diagnostics and it says to enable a network connection through "My Computer" but these are already enabled.
Any ideas?

I tried signing in on another account and I was able to restore my iPod. But now it keeps saying that iTunes is detecting an iPod in recovery mode, and that I need to restore it. ? I just did! It's an endless cycle.
Now my iPod won't even take me to the main screen. It just says "OK to disconnect" and "Do not disconnect"

Itunes, burn disc then lose internet connection

changed pc few weeks ago, so downloaded new version itunes. If we play music using itunes as the player then we can remain connected to the internet, but if we try to burn a disc(no probs doing that) the internet connection goes and we can't access any site. Only way around we have found is to restart pc. Any suggestions?thanks lots

I'm having the same exact problem. I know it's not a hardware issue (interrupt conflict) because I can burn DVD's on the same drive and I don't lose my internet connection. It's only when I burn a CD using iTunes that I lose my internet connection. I am using a wireless internet connection with an external antennae that is plugged into a USB port. After burning the CD I have to unplug the antennae from the USB port for a few seconds then plug it back in and my internet connection will start working again. It's better than having to completely reboot but it's still a PITA. Anyone have any ideas?

Itunes 8.2 disables Ethernet/Internet connection

In an effort to upgrade to iTunes 8.2 this morning, I d/l and installed without difficulty. However, afterward, my computer did not recognize my Ethernet and I could not connect to the internet. I restored my computer to an earlier restore point, which restored my Ethernet/internet connection and deleted iTunes 8.2. After some manipulation of files, I now have a working version of iTunes 8.0.2. This is so frustrating, b/c it has taken me several hours of research to get everything functioning as it was before installing the iTunes upgrade.
What do I have to do to get Itunes 8.2 to function on my computer without it disabling my internet access? Apparently without the upgrade to 8.2, I cannot download the software upgrade for my iPhone 3g.
Thanks for your help.

Its amazing, my previous post which was deleted by the powers that be, was solely related to the problem that alot of people are having. Namly Itunes disabling internet connection, because I was extreamly irrate about the whole this I accidentally put a swear word in the post.
How is it that the posts can be read to police against that but not to check on peoples problems and get them sorted.
Seriously apple get this problem sorted, I object to having to join this forum giving away my details so you can now email me, with alot of stuff that I don't even want. One thing I would like is for you to sort this problem out!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Hope that isn't too many exclamation marks, hope it doesn't offend anyone.
I am running XP, when I download Itunes it gets rid of my internet connection, thus making Itunes more useless than it already is.
We are waiting for an answer. As I said in the previous post, DO YOUR JOBS AND GIVE US AN ANSWER TO THIS PROBLEM!!!!!!!!!!!!!!!!
And for the Apple discussions staff, if you are reading this, how about a bit of customer service, stop hiding behind your standard signature block and sign your emails with a name. The personal touch would make people less inclined to lose their tempers.

I can't connect my ipod touch to my itunes. itunes isn't showing it's connected but my computer knows it's there

Hey, i've tried connecting my ipod to my laptop itunes and it's not working. My laptop shows it's connected but itunes isn't showing it's there. i've tired reinstalling, taking itunes off rebooting the laptop and putting it back on. I don't know how to get it working. Plus on top i restarted my ipod and the choice between wifi and connecting to itunes i'm choosing itunes but it's still not showing up. I can use the help for the Windows 7 and ipod touch. Please and Thank you!

If you tried here:
iOS: Device not recognized in iTunes for Windows
Then try a different computer to help determine if you have a computer or iPod problem.

Apple Mobile Device Support uninstall and itunes install causes loss of internet connection

Whenever I uninstall Apple Mobile Device Support (AMDS) I lose my internet connection. The only way to fix this is to restore Windows to a previous state. I've tried troubleshooting my internet connection when this happens but Windows tells me something is wrong with both my wired and wireless connection drivers... and of course I need the internet to fix said drivers :s
I've tried repairing AMDS and this doesn't help either.
I've been trying to download itunes but it tells me a program needed to install it cannot be run. After this I can't get back on the internet without first restoring windows to a previous state. I thought that uninstalling everything apple from my system would do the trick but I can't seem to uninstall AMDS without messing up my internet drivers. What else can I try?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

What do I do if my iTunes can't recognize the internet connection?

I really need to restore my iPod and upgrade iTunes, but for some reason iTunes can't recognize my internet. I know the nternet is working, because everything else internet required works. IT's just iTunes that doesn't. It has always worked before, but I don't understand why it won't now. Does anyone have any ideas or suggestions? I'd really appreciate them. Thankyou.

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than Network connectivity tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

How can I turn iTunes Match off without an internet connection?

Hi all. I find myself up s**t creek without a paddle. I have subscribed to iTunes Match, which I find to be an excellent service. However, I'm travelling (by ship) and don't have an internet connection for the forseeable future. I recently, prior to departing on my voyage, scrubbed my phone and ipad for extra space, so I deleted all of my music content, knowing my music would be with me on my laptop. However, now I want to walk around the ship and listen to my music, which I assumed I would be able to sync with my laptop. Unfortunately, I can't find any iTunes or iPhone options to sync any music because it says iTunes Match is enabled. There are no options to disable iTunes Match either. I'm using the latest version of iOS (5.1) on an iPhone 4S purchased in Japan, as well as the most recent (as of 4/1/2012) version of iTunes on my Macbook Pro running OS X Lion.
Thanks for any help someone might offer.
Rich Perry

I was recently able to connect my iPhone to a Wi-Fi network connected to the internet. Only then did the option show up in the Settings app. I'm not sure if that's by design or if it's a bug, but it's terribly inconvenient just at the moment I need to access the feature. If it's by design, it's a poor design compared to most other aspects of iOS.

Latest version of Itunes doesn't detect my internet connection.

Itunes doesn't detect/see my internet connection. I reloaded it twice, When in Itunes, I can't download anything from the Itunes site. No tutorials,no software updates, nada! I tried it in the previous version of the Itunes setup too. Same problem.
I have an HP laptop, Vista Home premium (works fine anywhere else), Nortons 36O (disabled), ATT DSL
I am running Firefox too, and tried to connect with Internet Explorer 9.xx, didn't work either. Some of the messages indicate that the Proxy Server info is missing/incorrect as configured. This is out of my league. I don't have enough background to TS this issue myself.
Seems like a sporatic, but common problem with other users as well. I need Itunes to run, correctly so that I can fix my Iphone. The limited diagnostics found in Itunes tells me that the phone is ok and communicates with the test software. But I can't get any deeper than that.
Thank you for your help.

I think you're missing the point. If you rip or purchase music at 128k, 256k, 320k etc. then there is no benefit to be had converting it to Apple Lossless. The files will get bigger but the data thrown away to make the previous lossy version cannot be reclaimed. If, on the other hand, you routinely rip in .wav or .aiff then you should end up with smaller files of the same quality which is indeed worth the effort.
tt2

I have downloaded itunes but i cannot connect to the itunes store, it says check internet connection, i am browsing other sites so i know i am online

Every time i try and go to the itunes store i get a message saying cannot conect to itunes store, check internet connection, but i am browsing so am already connected to the internet?
what can i do?

1.Power Cycle
   Power off the router. Unplug it from the wall. Wait a while.
   Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
   It will take a while.
Restart the computer.
Start up in Safe Mode.
   http://support.apple.com/kb/PH11212?viewlocale=en_US
2. Turn off Extensions, if any.
     Safari > Preferences > Extensions
3. Turn off proxies, if selected.
     System Preference > Network > Advanced > Proxies Tab
     Under "Select Protocol", uncheck any box if selected.
     Click "OK" then "Apply"
4. Uninstall anti-virus software, if any.
5. A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273

Itunes is not recognising my internet connection

I am sure my internet connection is functioning but iTunes does not recognise it
Any advice to fix that?

Have you had a look here,
http://www.apple.com/support/itunes/troubleshooting/

Itunes does not recognize my internet connection

Hey everyone,
Recently I had to reinstall itunes, and since I reinstalled it the programme does not recognize when I'm connected to the internet.
As a result the ishop, CDDB Gracenote etc. simply do not work, as itunes claims that I am not connected to the internet (even though I am!).
I'm sure this is a relatively simple problem to fix...can anyone help me?
Cheers people,
Mark

I might have found a solution,that works for me with windows XP. First restart the computer and don't start up itunes. Open Norton Internet Security and click on Status and Settings. Then click on personal firewall and then click on Configure, and click on the Programs tab. Scroll through the list of programs until you have goten to Apple itunes. Change the interntet Access to Permit All. Once you have saved these settings start up itunes. That worked for me. Please tell me if this helps anyone.

Itunes isn't acknowledging my internet connection

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