ITunes on iPhone 5 not working
Ever since updating to IOS 7 I haven't been to access the itunes store on my phone. The App store works perfectly but the itunes store loads and remains blank, not even my purchases are available to see!
I was wondering if I'm not the only one who is going through this problem and if anyone has a solution.
And I have tried to restart my phone several times and it has not worked once.
Hello there, Nicky9627.
The following iPhone Troubleshooting Assistant has some great steps to try and resolve your issue:
Apple - Support - iPhone - Application Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/application/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
Similar Messages
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I'm getting extremely frustrated with my iphone and mac.
i have the iphone 4, and the mac is leopard.
I plugged my phone it to manage my music, and a message popped up saying i needed software 10.6.8 or higher.
so i downloaded the 10.7. it's still not working!
i have very little space left on my phone and i need to manage everything.
what do i do??
someone please help!!!!We need clarification here.
Please don't just state version numbers, also state which software. iTunes 10.7 requires OSX 10.6.8 or higher. Leopard is OSX 10.5.8. You have two alternatives right now. One is to stay with Leopard for a while (ultimately you should upgrade) and install iTunes 10.6.3 which is the last version to work with Leopard. This should work with iOS6 on an iPhone4. The other is to call Apple and order OSX 10.6 (Snow Leopard) and upgrade the computer to 10.6.8 which will allow you to run iTunes 10.7. The caveat is we know nothing about which computer you run and if it even can run any system higher than Leopard.
Here is iTunes 10.6.3
iTunes 10.6.3 - http://support.apple.com/kb/DL1575
If you want to try upgrading:
Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About this Mac" and "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present). If it says something about Intel or Core Duo or Core 2 Duo in the processor you can upgrade to Snow Leopard (assuming you have sufficient RAM/"memory"). If it says PPC or PowerMac, you cannot.
Kappy 08/2012 post on upgrading to Snow Leopard, then Lion or Mountain Lion - https://discussions.apple.com/message/19401628 - including how to get Snow Leopard and Lion since Apple removed them from the online store.
It would help when posting issues here if you would state exact error messages you see. "It's still not working!" while a description of the situation does not speed us to a diagnosis of the underlying issue. -
Hi,
I recently tried to download all of my past purchases in itunes to my iphone through the phone itself. I didn't have a computer available to simply sync the music. Some of the songs downloaded with no problem but the rest didn't and an error message comes up saying 'Unable to download songs' and when I click 'retry' nothing happens. These songs cannot be played on my phone and have a stop symbol beside the track title. My internet connection is fine so I don't understand what the problem is.
However, I do now have a computer with itunes that I could sync to my phone but every time I try to sync the songs they look the same on my iphone. I.e. the tracks still have the stop symbol beside them and I keep getting the download error messages. Does anyone know how to delete/cancel these downloads so that I can remove all the music from the iphone and simply sync it to itunes?
Any help would be very appreciated!Go to Settings > Music and make sure "Show All Music" is off. Then only actually downloaded music will be displayed. With it on, you can see all your music stored in the Cloud as well. That music will always be in the Cloud (until such time as you download it) but it isn't present on your device.
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after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!
you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808 -
I just got a new macbook pro. How do I get the 900+ songs that I took off of cds into iTunes on my computer from my iPhone. I had no problems syncing the music I had purchased from iTunes. I have tried to sync it using iTunes match, this did not work. I would like to have access to my full library without going into the user profile of my old computer, which is on my new computers hard drive. I would like to eventually delete the old profile so that I have more space on my hard drive.
http://support.apple.com/kb/HT4527?viewlocale=en_US&locale=en_US
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I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue. -
Dear Sirs,when i use the computer updating my iphone to ios 7.1,suddenly black out.The computer has no power and my iphone does not work and keep display the screen saying the iphone need to connect to itunes. So when i connect my iphone to iTunes, the computer says"itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes"
So my question is if I click OK(restore the iphone),will i lose all my data and whatsapp??
Thank you for your help and time.
Regards,
hopelessIf you didn't back up the phone to iCloud or iTunes (on your computer) BEFORE attempting the update, the data will be lost.
-
have downloaded OS6, iphone now not working. Won't activate and iTunes is saying no sim card. what do i do next?
sounds like your phone was hacked to work with your carrier. Now it is relocked to the rightful carrier. It cannot be reactivated without a SIM from that carrier.
-
Followed troubleshooting for "iPhone not found in devices" iTunes and that did not work... Now what?
That's what I tried. The 6 steps and I do not have security software on my phone. iTunes on my Mac is still giving me the warning that I need to download the latest version on my phone, and is not recognizing it in devices, which is the irony because that's what I need to actually update it
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My iphone is not working. It syays that "iphone is disabled" then please connect to itunes. When I connect it It doesn't connect beacuase I should do enter first the code but I cant enter it cause my iphone is not working.
okej thank you, but when I restore it, it says that an unexpected error happened, what could this mean?
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my iphone is not working only turn on and turn off logo is showing. its not connecting to itunes in my laptop also. wht shall i do with tht now.
need ans plzzzz
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My "search" section in itunes on my iphone is not working. When I press the magnifying glass the screen is blank. Any suggestions? Thx
Hello linaka21,
Thank you for providing so much detail about the issue you are experiencing with the iTunes Store.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the iTunes Store, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M. -
i was trying to put music to my iPhone, but my iTunes don't recognize my iPhone. I tried to restart my iPhone, iMac, reinstalled iTunes..but still not working. can anyone please help?
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes or iPhone forums.
Regards. -
after the upload of ios6, my iphone did not work...the itunes is saying that I need to restore iphone...how should i do it???
Backing Up, updating, and restoring your iPhone and iPod touch software
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HT1689 My itunes store app on my iphone does not work.
My itunes store app on my iphone does not work. It flashes on, then immediately off and back to the homepage. What is the solution? Can I de/re-install? I'm not sure how to do that since no "X" shows up in the top right corner anymore....
Hi mixterart,
Thanks for using Apple Support Communities. If you're not able to access the iTunes Store app try restarting/resetting the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Also, in case it is helpful, the new way to close apps is explained here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
- Ari
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