Itunes password problem - cant reset

My iTunes password wont work
I am trying to create a new password but the password reset email wont
arrive in my email box to allow the reset process
Also with security questions it wont accept my birthdate - and yet that
is the one which is recorded in my personal details
Basically, I cant get into iTunes because my password isn't accepted - and
it seems impossible to get a new one!
anyone experienced this?

I'm having this problem too.  Did you get any resolution?

Similar Messages

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  • Itunes password problem

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    Try repairing your permissions with disk utility, http://support.apple.com/kb/HT1452

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    If you need to contact Apple Account Security for further assistance, you can use the contact method for your location on this page -
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    http://support.apple.com/kb/HT5699
    Thanks for using Apple Support Communities.
    Best,
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  • Forgotten password and cant reset it as no access ...

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    Hi, cmarl, and welcome to the Community,
    If you can pass the account verification process,  you may be able to recover access to your first account.  This FAQ article provides more information than fits here:
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    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Two Iphones, one Itunes, password problems.

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    iTunes prefs Store.
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  • HT1430 my ipod is stuck on usb itunes and i cant reset it holding the bottons bown or through my pc now what

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    U mean this?
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    iOS: Forgotten passcode or device disabled after entering wrong passcode
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  • Backed up wrong data on new phone from itunes. cant reset as dont know code

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  • Even after i reset my iTunes password i still cant access my account?

    Even after resetting my itunes password I still cant access my account

    Well, i haven't accessed my itunes account for more than 7 months because my old computer was dropped and it broke. Now i finally got a new laptop. Then when i downloaded itunes and signed in to my account, i tried listening to music but a notification popped up and said my account was disabled. I changed my password but itunes still wont let me play music.

  • I am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn't help. My apple ID has been confirmed as correct. what can I do next?

    Hi all
    i am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn’t help. My apple ID has been confirmed as correct. what can I do next?

    I am having the same issue!  I see several people are having this problem, and I see there is no solution from Apple!  Why is it I only see problems on this site and never any solutions?

  • Hello I have a problem with security questions and i cant reset to my email  The error was   Exceeded Maximum Attempts  We apologize, but we were unable to verify your account information with the answers you provided to our security questions. You have

    Hello
    I have a problem with security questions and i cant reset to my email
    The error was
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
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    Click here      for assistance.
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    http://www.traidnt.net/vb/attachment...134863-333.jpg
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    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • When i got my i phone they had me answer questions for security and now i went to itunes to buy something and they asked me totally different questions...so now i cant buy things from itunes..can i reset or change the questions

    when i got my i phone they had me answer questions for security and now i went to itunes to buy something and they asked me totally different questions...so now i cant buy things from itunes..can i reset or change the questions

    Welcome to the Apple community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
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    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • Resetting iTunes Password.

    My iPhone 4 presents me with an old account with which to sign into iTunes.  While trying to retrieve my forgotten password, it asks for my date of birth.  I enter it and am told it is not correct.  Therefore, I cannot change my password or retrieve the old one.  How can I get Apple to correct its records with my correct date of birth so that I can proceed to change my iTunes password or receive the old one?
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    Hi GHBM,
    The iTunes Store uses your Apple ID as a login. You can follow these steps for resetting your password:
    Apple ID: Changing your Apple ID password
    http://support.apple.com/kb/HT5624
    iTunes Store: Retrieving and changing passwords (Apple ID)
    http://support.apple.com/kb/ht1911
    Have a good one,
    Jeremy

  • Cannot access iTunes Store from iPhone 4. Message says 'Your iTunes password was incorrect. Please try again'. I have tried resetting the password on my macbook

    Cannot access iTunes Store from iPhone 4. Message says 'Your iTunes password was incorrect. Please try again'. I have tried resetting the password on my macbook. What should I do?

    I'm having the same problem as well.  I use keychain access often to remind me of my passwords and was happy (initially) to see one for "iphone backup".  When I entered it I got the same error message: 
    "The password you entered to unlock your iPhone backup file was incorrect. Please try again."
    Really frustrating.
    I searched many ways online, finally I tried "iPhone Backup Unlocker" to help me unlock encrypted backup password efficiently!

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