ITunes Plus Frustrations

How can I disable the iTunes Plus feature? It didn't explain the program very well at all, and I had no idea that I'd now have to pay $1.29 for some songs...seemingly without an option to pay for the "lesser quality" for $0.99.

Go to the store and access your account information.

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ITunes Plus/Upgrade My Library Won't Detect Some Eligible Items

I've seen a couple of threads on this topic, and I'd like to submit my own.
This thread will serve the dual purpose of providing a possible answer to the problem and bringing to attention iTunes Store customer support's poor response thus far.
Here's the problem in a nutshell: When iTunes Plus was made available, I upgraded my Library because I have quite a few EMI records (all bought through the iTunes Store within the last few months), including Pink Floyd's 'Dark Side of the Moon', 'The Wall', 'Animals', and 'Wish You Were Here', among others.
The Upgrade successfully purchased and downloaded iTunes Plus albums for my entire EMI collection except for 'Dark Side of the Moon' and 'Animals'. When I return to Upgrade My Library in the iTunes Store, it claims my Library is completely up-to-date, when in fact it certainly isn't because two of my EMI albums are still 128 kbps DRM protected, despite the fact that the iTunes Plus album is available in the iTunes Store at full price.
Several other people are experiencing the same problem with Pink Floyd and Norah Jones. Strangely, some cannot Upgrade 'The Wall', while mine Upgraded with no problem whatsoever.
What's so buggy about Upgrade My Library, Apple? How can we manually rescan the Library so that these lingering eligible albums can be Upgraded?
I have gone back and forth with iTunes Customer Service about this issue. My first reply I received a day after filling out an error report at the Support Page.
Dear Travis,
I understand that you are unable to upgrade two of your Pink Floyd albums that are available for purchase as iTunes Plus music. I'm sorry for this trouble.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Cordon
iTunes Store Customer Support
I received a follow-up four days later:
Dear Travis,
I'm sorry you ran into an error when you tried to upgrade your iTunes library. This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
Sincerely,
Cordon
iTunes Store Customer Support
And of course, the problem hadn't been resolved as stated. So I sent a reply:
No, I'm afraid you don't understand.. I can't try to download the iTunes Plus versions of my Pink Floyd albums Dark Side of the Moon and Animals because the iTunes Plus Library Upgrade says I have nothing to upgrade.
Why is it telling me this when I have the two albums in the protected 128 kbps format, which I bought from the iTunes store only months ago? Is there a cookie I need to reset somewhere, or is this an iTunes Server issue? Why isn't 'Upgrade My Library' recognizing these two albums?
If you can't solve the issue and allow me to upgrade, would you instead credit my account for the full price of both iTunes Plus albums I'm having trouble with?
To which Apple disappointingly replied today:
Dear Travis,
I understand you tried to upgrade your iTunes Library and all but "Pink Floyd albums Dark Side of the Moon and Animals," were upgraded. I know how frustrating this can be and I would be happy to assist you.
You can upgrade eligible previously purchased music to iTunes Plus. You will see any available upgrades on the new Upgrade My Library page. When you click the Upgrade button, you will replace all the eligible music and music videos you've bought previously on iTunes with available iTunes Plus versions of the same content (you cannot choose to upgrade only some of the items). The upgrade price is calculated based on all of your eligible content at 30¢ per song, 60¢ per video, and 30 percent of each album's purchase price. iTunes Plus music will continually be added to the iTunes Store, so your upgrade offer may change at any time. Please check back often to find new music available for upgrading.
For more information, please visit the iTunes Plus FAQ:
http://www.info.apple.com/kbnum/n305567
I hope this answers your question.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
This email is the specific reason I'm posting this issue. I am curious why I would be sent a blatantly common FAQ response instead of the accurate and personal response I'm used to getting from Apple.
If they cannot figure the problem out, why don't they come out and say it, then give me a credit to my account so that I may purchase the iTunes Plus albums rather than troublesomely try and Upgrade them?
Any workaround or comments are welcome, both from Apple consumers and employees.
My apologies in advance to the outstanding Apple team that makes up 99% of the company. I don't intend to let one bad apple (no pun intended, honestly) sour the reputation of the lot of you.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
On 'Animals':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
The same with 'Dark Side of the Moon':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
Notice here, too, the running time of the song is different.
All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

Downloading iTunes Plus song upgrades problem - network connection msg

I recently upgraded to iTunes 10.1. I also purchased the iTunes plus song upgrades for most of my library. When I try to download these upgrades, I get the same message, which is something like "iTunes Network Connection Time Out". However, I have purchased new songs since and been able to download without issue. I have tried all of the following fixes with no avail.
-Uninstall and Reinstall
-disabled firewall completely
-Flushed DNS Cache
None of the above have had any impact on the problem. If I cannot fix this, I will contest the charge for the upgrade with my bank since no one at Apple has been able to help.

I am having the exact same problem. I tried contacting Apple support - I explained my problem and provided the info from running Diagnostics. What I got in return was a cut-and-paste answer about being sure to log in and check my cables, as well as " please note that the iTunes Store cannot investigate every user's connection issue". So what's the point of sending an email in the first place? I'm very frustrated - my iTunes plus upgrade was over $400, and it was billed to my credit card weeks ago while I've been trying to get this solved. I am about to call my bank as well.

ITunes Plus waiting for e-mail??

I have not been this frustrated by anything Apple-related in a LOOOONG time.
I went to purchase my iTunes Plus upgrades 3 hours ago. At that time, I was told the store was "preparing" my upgrade and would send me an e-mail with download instructions, etc. An hour passes. No e-mail. The iTunes Plus page, which originally stated that my upgrade was in process, is now back to the basic state, telling me once again how many files are upgradable and how much it's going to cost. I still wait.
Another hour passes. I try again, and purchase my iTunes Plus upgrades. Again, I am told to await this magical e-mail that never arrives. And now another hour has passed, and the iTunes Plus page in the store--once again--is telling me which files are upgradable and how much it will cost.
I have not received any magical e-mails, there is no current indication that my card has been charged or is going to be charged, and I have no access to any of the downloads. And the Apple Store apparently isn't aware of itself enough to know what it has or has not been doing.
Can someone please tell me how long it takes to receive the magical e-mail, and what it tells you to do once you get it?? I've been Checking for Purchases occasionally but have gotten nothing. Thanks.

I did not get an e-mail. I simply upgraded to iTunes 7.2, went to the iTunes Plus, click on the the link to see what I had available to upgrade & the cost, clicked on purchase. That's it. Of course, the servers are so bogged down right now, getting everything downloaded is going to be a chore, but at least there's an option to pause/resume the downloads.

Itunes Plus feature not recognizing all updated albums

While browsing the store, many of my purchased albums have been made available for itunes plus. Yet, when i click the itunes plus button and itunes summarizes all the updated albums I've previously purchased, those particular albums I bought are not included in the summary. So my questions are:
How may I download these albums at $.30?
OR
How do I get itunes to recognize ALL THE CORRECT upgraded albums for my upgrade list?

Already tried it. I decided to post the question here as a backup. Yea when I filled out the form it said "choose a category" and wouldn't you know there were no categories to go with this subject. I did pick the most relevant but of course there were no sub-categories to go with either. Also, it asked for only one specific order # and this problem of mine is spread out through numerous orders. This is so frustrating and complicated. I REALLY wished the store had a customer service number I could just call and someone would just fix it, no problem. But that's just wishful thinking. Anyway, thank you both for the help.

Itunes plus is overlooking numerous albums and sons for upgrade

I've been upgrading my music using iTunes plus. Unfortunately, iTunes is failing to offer me the upgrade option for several albums and miscellaneous songs -- despite the fact THAT THESE ARE STILL AVAILABLE IN THE ITUNES STORE.
I haven't changed accounts or anything.
Has anyone else had this problem and managed to get it solved by Apple? How?
If I have to rebuy these albums, it sure and heck won't be from Apple.
Thx.

Yes I have the exact same problem. While many songs show up in my "Upgrade to iTunes Plus" link on the iTunes Store, there are many many more that do not appear in this list. These are the exact same tracks, on the same album, and the same price point (bought for 0.99 and they are still 0.99) but they don't show up in the upgrade page.
Further to this: I think if the songs you originally purchased have changed price points (was 0.99 but now the price is 1.29) then the upgrade may not work.
Another annoying thing I noticed is that many of the upgrades that I did purchase are actually different versions of the tracks from a different album, even thought the original version of the track is there at the store on the same album at the same price point! Very frustrating.
Would love to hear if somebody knows why some tracks don't show up as available upgrades.

Problems with iTunes Plus upgrade

Is anyone else having problems with downloading?
I bought the update yesterday, but none of the 69 songs have downloaded. Now, when I click on "Download Now" either nothing happens OR I get a message saying that the iTunes Store is having problems and that it can't connect.
Yet, I'm reading everywhere that people are doing this just fine. So, what gives?
I sent Apple an e-mail yesterday, but no response. Any ideas?

OK, so this finally worked!
I got an e-mail response from iTunes support and they stated the following:
"I'm sorry you ran into an error when you tried to use the iTunes Store. This error appears to be caused by a temporary issue with the iTunes Store that should be resolved within the next 24 hours. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
If you have any questions regarding this issue, please do not hesitate to reply to this email. Thank you so much for being an iTunes Store customer. I hope you have a fantastic day."
Anyway, my connection is perfect, so it must have been something with the store. The tracks have now been updated.
The frustrating thing is that:
(1) My "upgrade my library" now only consists of one track — that I downloaded and subsequently deleted long ago.
(2) I have several other albums/tracks that are in original iTunes format and now available in iTunes Plus, BUT not available for upgrade. This is frustrating; and although I think/hope they will be available soon, I won't be able to update given the fact that the track mentioned above in (1) has been deleted.
I have sent a reply to the iTunes Store rep about these issues and I will let everyone know what he says.

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
Here is my problem..
I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

I have 4 songs I have purchased that are "protected" but they don't come up in the itunes plus for purchase to unprotect them. How do I get them "unprotected"?

I have some songs I want to sync to my EVO but they are protected. Others I have purchased for the $.30 on Itunes plus to have them "unprotected" but these 4 songs do not show up on the Itunes plus. How do I get them so they are unprotected?

Until Apple releases the iTunes Match feature of iCloud, if the tracks don't appear as eligible for iTunes Plus, there's no direct way to convert them. You can, however, burn those tracks to audio CD which will then behave just as would any other standard audio CD.
Regards.

ITunes plus label on the album, but then disappears....

I recently went to purchase "leaves in the river" by Sea Wolf, and under the album logo it said it was an iTunes plus cd. When I click on the album and get the details of the album, it no longer says that it is an iTunes plus album, nor is there the plus symbol by all of the songs.
Even more confusing, I bought the single first to see whether I liked the music or not, and the same day I decided to buy the album. iTunes then told me I had to update all my other music to iTunes plus before I can buy this iTunes plus album. How did the single download as protected? I resolved it with iTunes, and I can now go buy the whole album, but I would like to get it as iTunes plus.
Any suggestions? I tried contacting iTunes help, but they have done nothing other than credit my account 99 cents....
Thanks for your help!

Did you make this purchase on an iPad or a Mac? If purchased on iPad have you attempted to complete album from the iPad iTunes store or the Mac iTunes store?
Regards,
Steve

Can't upgrade to Itunes Plus. I keep getting error message 1004: An unknown error occured. There was an error in the itunes Store. Please try again later. Can anyone help?

I can't upgrade to iTunes Plus. I can download songs normally but when I try to upgrade I continue to get the error message. Please help.
Thank you!

If you're having problems with the App Store you might try this:
1 - enable the Debug menu in App Store:
open the Terminal application.
copy the command below and paste into the Terminal window:
defaults write com.apple.appstore ShowDebugMenu -bool true
followed by Enter.
launch App Store, login.
2 - select the Debug ➙ Reset Application option:
3 - try again.
OT

ITunes plus songs - Can I use it in more than one computer?

Hi,
I"m planning to buy songs from iTunes. Now that the songs are iTunes plus, is it possible to copy the song file to a different PC and upload it to iTunes?
I've been used to buying songs from Amazon as it is MP3 format and wondering if iTunes plus offers the same flexibility as MP3 format when it comes to using it in multiple devices/machines.
Any thoughts on this is appreciated.
Thanks
SN

+"I've been used to buying songs from Amazon as it is MP3 format and wondering if iTunes plus offers the same flexibility as MP3 format when it comes to using it in multiple devices/machines."+
Yes you can copy the iTunes Plus songs to other machines.
I wouldn't quite say it has the "same flexibility," however. The Amazon songs, being MP3s, can be played in virtually any player, program, or phone, while the iTunes songs, being in AAC format, are more likely to run into incompatibilities. But if you are talking about other machines running iTunes, then it will not be a problem.

How do I find all iTunes Plus content?

I've tried searching for individual artists and songs, but I haven't found any music in iTunes Plus format that I would like to purchase.
Is there a way to list all Plus content available in the iTunes store so I can browse through it all?

If you have iTunes Plus turned on in your preferences, you can click on the link in the right column when you're in the iTunes store. It will show you things that are available in iTunes Plus. If you've searched the store for a specific item and it doesn't show up as an iTunes Plus offering then that means it's not available in the Plus format. If something is available it will show up as an iTunes Plus offering.
When iTunes Plus is enabled that's the only offering you'll see for available albums/songs--you will not see the regular version of the item. I hope this makes sense.

How to Tell if the Song is iTunes Plus before purchase

Sometimes I hear a song on the Internet radio and want to make a purchase via the iTunes Store. There is no search function in the actual iTunes Plus part of the store is there? If I search for the song I want to download at the regular store I used to be able to tell because the song was $1.29. Now, with the lower prices I can't tell if the song is a Plus non-DRM file or not. Any ideas? I have discovered the Amazon.com non-DRM files but I'm trying to be loyal.

Thanks! I guess so far none of my picks have happened to be Plus music. When given a choice I'm going with non-DRM and higher sampling rates.

HT1711 iTunes Plus gone?

Hi I'm in the UK and can't now upgrade any of my previously downloaded songs via itunes plus as it has dissapeared and the link apple give us no longer works. What can I do apart from using itunes match (which I really don't want to)?

Mad,
The iTunes Plus upgrade link has been unavailable the last few months. The link in the FAQ doc only gives an error message.
There has not been an announcement about whether the disappearance is temporary or permanent. If you have things you want to upgrade now, and you are sure they are eligible, go ahead and direct your request to iTunes Customer Service.

ITunes Plus Frustrations

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