ITunes purchased video has no audio or out of sync

I purchased a TV series in the iTunes store and there is no audio on one of the TV episodes and it is out of sync in another episode by about 3 seconds. I have confirmed that it is the video files themselves that are to blame since iTunes and quicktime on 3 different machines all have the same problem.
I need to be able to redownload these episodes, but iTunes does not allow multiple downloads without paying for them again. Since iTunes never delivered the files correctly in the first place, there should be an exception in this case and I be allowed to redownload the two episodes again.
Can someone please advise on the best course of action, or who to contact to achieve this.

Christopher Imrie wrote:
Can someone please advise on the best course of action, or who to contact to achieve this.
in iTunes, access your *purchase history* via your account in the iTunes store,
find the files in question, and click on +report a problem+. report the problem.
JGG

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So this is my first slightly larger project in Final Cut Pro X.
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Why are you trying to output video/audio separately? If the content plays in-sync when exporting a quicktime movie (using current project settings), you could try separating the video/audio using MPEG Streamclip as a second step instead of using compressor. For audio, don't change the sample rate from the project settings, and use uncompressed audio (AIFF) as the output format.

Itune movies audio @ vid out of sync

itune movie downloads vidio and audio are out of sync

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Captured audio is out of sync

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This is the first time it happens to me: the captured clip has the audio portion out of sync with respect to the video by 5 frames. So, the audio is consistently 5/25 fps = 0.2 seconds late during the whole clip. Unfortunately, this is quite visible when people are speaking.
As a workaround I set the clip in the timeline, unlinked the audio, shifted the video portion forward by 5 frames, marked the clip in sync and relinked (BTW it took me a while to find out that 5 was the right value: lot of tests adding and subtracting a frame at the time, and listening ...)
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Some additional info.
I used the same setup I've been using so far: camera directly connected to the iMac, capture to an external firewire hard drive, use of Capture Now just because it's faster with short movies. Tha movie was shot with 16 bit audio. The shift is the same all along the clip.

Hi Ian,
I'll check tonight once more, just to be sure. I doubt though, because being aware of the possible impact of the 32KHz, I am usually careful. But I also know that editing after 11 pm is not recommended to me... I might do silly mistakes...
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HELP! Audio goes out of sync after export!

OK, folks. I need your help. I have a looming deadline of THIS FRIDAY to hand this in.
I have a finished multicam edit of a show that runs 1 hr 20 min. It plays back perfectly in the timeline, all video and audio perfectly in sync. Looks and sounds exactly like what I need.
When I export the video as an H.264 file, the audio gets out of sync with the video by 13 frames! But that's not all... It doesn't happen to the entire audio track. There's about 50 minutes in the middle of the video where the audio goes out of sync. The audio at the beginning and ending of the video is lined up perfectly in sync. It's just the middle section that gets screwy.
What do I do?!
This has never happened before, and I've worked a lot with multicam in Premiere Pro CC before this. Never been an issue. I tried uninstalling and reinstalling Premiere, and also deleting all media cache files, but still no dice. I also tried copying the clips into a new sequence in the same project, copying the clips into a new sequence in a NEW project, nesting the sequence... nothing works.
My setup:
MacBook Pro Retina (Rev. A)
Premiere Pro CC (latest version)
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OK, I figured out how to fix it:
In Premiere Pro CC, click on SEQUENCE > DELETE RENDER FILES.
Try exporting the movie again.
It worked! I exported the same sequence, and it took a long while to re-render the audio files, but when it was finished exporting the audio and video were in perfect sync. I'm not sure what caused it, but this fixed it, so hopefully anyone else having this issue can save a lot of time by reading this.
Cheers!

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Has your debit/credit card been charged for unauthorized APPLE Itunes purchases? How do you find out who used it?

Max OSX 10.6.8, iTunes 11.1
I had a similar problem: I wanted to synch my playlist to my iphone. I like to have my playlist sorted by genre. But under each genre, albums are not sorted by the track numbers. This is a problem, especially when I am listening to club mixes when the DJ smoothly transitions from 1 track sequentially to the next one. Under the properties of each audio file, the Track Numbers and Disc Numbers are already there.
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Audio and video is out of sync when I play videos recorded with N95 on my PC. If have used different PC applications to play the video, but all exhibit the same problem.
In the beginning of at video it seems that the audio is about 400milliseconds ahead of the video - you hear the sound first. The different in audio and video is not constant. In a long video (30-50minutes) it is quite unpretictable how video and audio is out of sync in the end.
To experience the problem yourself record a long video sequence with a N95.
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Another way to experience the problem is to convert the recording to AVI format at play it in MediaPlayer or WindowsMovieMaker. To convert a N95 video recording to AVI format use Mp4Cam2Avi.
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The video recording settings I use on my N95 are:
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28-Mar-2008 09:50 PM
el_loco wrote:
I've seen this issue, but it's not so critical for me. It doesn't happen 100% of the time or in most situations it's very hard to see.
You can edit videos on your PC, just converting them to AVI then using any Video Editor on the PC.
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If my post has helped you please click the white star on the right

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I have a video clip with it's detached audio on the secondary timeline. The audio has been broken apart so that I can edit each individual audio track. But I still want to keep the audio linked and synced with the video. When I select the audio and video and move the clip, the audio moves out of sync(by a frame or two), and isn't locked directly under the video the way it should be, or the way it was before I moved the clip. I notice this when I zoom in really close and the audio tracks are a frame or two off. In some cases, the audio tracks get increasingly out of sync the more I move the clip. This shouldn't happen when I select everything together. Has anyone ever experienced this or is there a solution to avoid the audio getting out of perfect alignment with the video? Thanks

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ITunes purchased videos and all DRM movies will not play on iOS 8 devices when streamed from an external drive (or streamed from other wireless devices). Any solution in sight?

Video streaming of DRM movies, purchased from iTunes and other vendors, to any iOS device is not working.

I am not sure if you really understand the issue at hand. Possibly that you are just scanning, not reading the whole text, or simply that you just want to close a thread with your last words or derail it for whatever strange reason. So far you have been more destructive than helpful, but again this could be ignorance at best.
If you would have had the decency to read the entire thread you would have come to the conclusion that every manufacturer, I came across, has posted FAQ's to this issue but Apple. Find a short excerpt below:
SeaGate http://knowledge.seagate.com/articles/en_US/FAQ/006135en?language=en_US <http://knowledge.seagate.com/articles/en_US/FAQ/006135en?language=en_US> Playing DRM (Digital Rights Management) protected movies in Seagate Media App Information regarding remote streaming of DRM protected movies. Most forms of DRM (Digital Rights Management) will prevent playing movies on unauthorized devices or from remote storage hosted on wireless drives or NAS drives(Seagate Wireless, Seagate Wireless Plus, Seagate Central or Seagate Personal Cloud). Movies purchased from iTunes can be streamed to iOS 6 and iOS 7 devices which were authorized from remote storage (the video could be selected in Seagate Media App and would be played in a Safari browser), however in iOS 8 this has stopped working. A bug has been filed with Apple, however this functionality has not been restored. Therefore, DRM protected movies purchased on iTunes can no longer be played on devices running iOS 8.
SanDisk http://kb.sandisk.com/app/answers/detail/a_id/16668/kw/itunes <http://kb.sandisk.com/app/answers/detail/a_id/16668/kw/itunes> Videos purchased or rented from iTunes will not play in iOS 8 The SanDisk Wireless Media Drive and Wireless Flash Drive support streaming of DRM protected iTunes purchased movie content to authorized devices in iOS 6 and iOS 7 ONLY. The DRM protected content is opened in Safari where the DRM is decrypted and the video is played. iOS 8 issue In iOS 8 Apple device has NOT enabled Safari based DRM decryption. Therefore DRM protected content, i.e. purchased movies or TV shows from iTunes, CANNOT be streamed from the Media Drive/WFD in iOS 8. This issue has been reported to Apple. We do not have any estimated date when Safari will support DRM decryption of iTunes purchased content.
in contrast: here is the excerpt from the Apple Store http://store.apple.com/us/product/HFSQ2VC/A/sandisk-connect-64gb-wireless-media- drive?fnode=12ea113d2dba9883d5561c573d91…
Overview
With the SanDisk Connect Wireless Media Drive and its companion app, you're free to share and stream high-definition content between your iPad, iPhone, iPod touch or Mac devices without a cable connection. Simply connect wirelessly from your iOS device to the media drive and instantly stream your HD movies, browse photos and listen to music from around the house or on the go, while avoiding the common hassles of cables, attachment limits or Internet availability
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Question: Is all the source footage shot in 16 bit audio or is some also shot in 12 bit?
http://docs.info.apple.com/article.html?artnum=42973
http://www.kenstone.net/fcphomepage/idvd_6stone.html
http://docs.info.apple.com/article.html?artnum=93006
http://docs.info.apple.com/article.html?artnum=303550
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Ruta del archivo: [...].m4v
Tipo: Película MPEG
Tamaño de archivo: 667,7 MB
Tamaño de la imagen: 720 x 480
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Velocidad de fotograma: 29,97
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Velocidad media de datos: 372 KB / segundos
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I have captured a MiniDV tape
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Silal,
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How to save an iTunes purchased video as a Quicktime file?

Hi,
How do I save an iTunes purchased video (which is an .m4v file) as a Quicktime file?
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