ITunes- Why won't half of my music library install? Why is my music corrupted? And where did all my songs in the cloud go?
Alright there are multiple aspects to this problem.
Back in February of 2013, I bought the album "Goodbye Lullaby (Deluxe Edition)" by Avril Lavigne. I have 12 albums that I have bought through iTunes throughout the years by her. I had an iPhone 4S and did not update to iOS 7 right away. Later in October I got the new iPhone 5S and already came pre-installed with iOS 7. Somehow, (and I don't know why or how to fix it) a bunch of my songs (again purchased through iTunes) in the cloud are either hidden or erased and I can't seem to download them. When I received my new phone, I downloaded all the songs that were in iCloud. However I noticed that a few were missing. Then a few weeks later I saw that a lot was missing. I had a total 1,497 songs in the cloud, and now it has been reduced to 701 songs. That's about half of the songs that I have spent from $.99-$1.29 on music through itunes since 2004.
Fast forward to November 5. Avril Lavigne (big fan) released her new album. I pre-ordered it back in Septemeber. Normally the day an album is released I go to the album and pressed the cloud with the down arrow. No problem. However when I went to download this album, all it said was that I purchased it- no cloud with arrow, no nothing. I figured that it was in the cloud so I check under the purchase category in the iTunes App on my iPhone 5S. Again, no luck. Somehow when I logged on to my MacBook it downloaded a copy of the record on the computer. (That's fine. As long as I have the music...)
Then another problem springed up. I saw that Goodbye Lullaby was no longer on my phone, however it was in my iTunes library. I tried removing all of my music off the phone. Then ANOTHER problem came up. I unchecked the box saying "Sync Music" on my phone, and pressed sync. Then for some reason it automatically checked Sync Music, and all the playlists on my computer. I did this process multiple times. I updated iTunes, I reinstalled it. Restarted the computer- Nothing. So not only half of my songs are gone from iCloud, my music that is on iTunes is NOT syncing into my phone. Plus I can't take the music off my phone without iTunes checking the Sync Music boxes again.
the 3rd (and last) problem I have is that the music that did install in the sync became corrupted. So when I went to play them, the Music app would skip over them and then delete them instantly. One full album I had just went in a loop and changed songs lightning fast and then when I exited the album, it was delete.
Please let me know if anyone else has any/all of these problems. I will call Apple to straighten all of this out- and I might have to schedule an appt. at the Genius Bar at the retail store (which is an hour away so if I can get this problem solved here or over the phone that would be great)
Thanks
Duncan.
one last thing: I'm also getting this problem here too:
https://discussions.apple.com/thread/5324398?start=15&tstart=0
Similar Messages
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Re-newed Itunes match and it deleted 10,000 songs from the cloud
Re-newed Itunes match and it deleted 10,000 songs from the cloud.
I spent time last night reloading the missing songs. It did not take too
long, as you indicated much of the data existed at some point in the
Cloud. Seems part of my library was duplicated on my main itunes computer
and that caused some confusion. Turned off and turned on Itunes match on
my work PC and Iphone and everything was available again for streaming.
Hopefully I don't run into this next year at renewal time. I do back up
to a hard drive and can use my ipod as a reference back up.
When it works the Icloud/Itunes back up and streaming is excellent.
Although initially last year it took 7 days to load my library.
On Tue, Jan 20, 2015 at 9:50 AM, Michael Dougherty <[email protected]> -
My husband and I both have apple ids which we use to purchase music, movies etc... We want to combine our libraries and pull from the same. We've been doing this manually - but wonder if we can use the Cloud to support 2 apple ids or if we have to create a 3rd apple id / email and somehow transfer our individual music to the 3rd apple id / email. Creating the 3rd email / apple id will be a pain since we will never use this as an email. We need Help figuring out the best approach.
You can't combine two Apple IDs... I have the same problem I have an iCloud mail account and an Apple ID i use to purchase music with and I'd love a way to combine them. Apple has said in the past their looking into a possible way of doing this but I'm doubtful they will... :/
However, sounds like iTunes Match will probably be the right solution for you http://www.apple.com/itunes/itunes-match/ -
I was having issues with syncing my 80G video iPod, so I restored it, and now all my songs in my library are "corrupted" and I can't get them back on my iPod. I keep getting error(-69). How did my songs all get corrupted, and how do I fix this without having to purchase these songs all over again?
Go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time; you can see what content you can download here:
http://support.apple.com/kb/HT5085
You can also re-download content using an iOS device.
For more information, see:
http://support.apple.com/kb/ht2519
This if course will not apply to songs you did not buy through the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
Why won't itunes find my library on my external hard drive? All it shows are my purchased songs in the cloud.
See also this migrate iTunes library post or Recover your iTunes library from your iPod or iOS device.
tt2 -
I've discovered an interesting "feature" of iOS7.1 for the iPad (4th gen).
Since upgrading, I can no longer play music that is in the cloud and when trying to switch to a song that has been downloaded to the device, it won't play either; however, the equilizer graphic indicates that something is playing (bouncing up and down) but the song position indicator stays at 0:00.
Eventually, iTunes/Music (not sure what to call it these days since Apple can't seem to decide either) gives up on the song selected, the on that is not playing, and moves to the next song. If the next song is local to the device, music plays, if it's another song in the cloud, the pattern repeats until it hits a downloaded song. Have also discovered, after my various and simple testing efforts, that I can no longer download songs from the cloud - I was able to download one song but afer that. . .kaput.
It takes a special level of brilliance to send out an update that breaks your own applications/code. . .particularly one so core to the device.
Two words for future releases. . ."Quality Assurance".I had a similar problem. Try resetting and erasing the phone and restoring from a known good backup.
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I am going to restore my Macbook Pro to it's factory condition. I do this every once in a while because it seems to improve performance. I backup everything to an external drive and then I restore only what I want from my backup drive. In iTunes I have renamed a lot of my songs. Last time I cleaned off my mac and restored/reloaded my music I had to rename all those songs again. It took me about 2 weeks to reorganize my music. How do I get iTunes to remember all of those names and keep everything exactly the same when I restore/reload the music into iTunes?
path21place wrote:
I am going to restore my Macbook Pro to it's factory condition. I do this every once in a while because it seems to improve performance.
It may seem like it does but it really doesn't.
Just delete stuff you don't want.
Last time I cleaned off my mac and restored/reloaded my music I had to rename all those songs again. It took me about 2 weeks to reorganize my music. How do I get iTunes to remember all of those names and keep everything exactly the same when I restore/reload the music into iTunes?
Use Time Machine, backup everything, do the reinstall (I recommend you don't do it) then restore your user folder with Time Machine. -
Have iPod touch 4 with extensive music list. How do I transfer it to the cloud so my other devices can play the music? I subscribed to ITunes Match, but it's not functioning
Troubleshooting Match
http://support.apple.com/kb/TS4054
Subscribing to Match
http://support.apple.com/kb/HT4914
Match for the iOS devices
http://support.apple.com/kb/HT5637 -
My laptop got formatted and so did all my itunes information like music, contacts, and games. So how can I get all that back because if I just plug my iPhone into the laptop all my stuuf that was on my phone will be gone? help please
http://www.wideanglesoftware.com/touchcopy/index.php
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I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!
Hello CTGame,
Welcome to Apple Support Communities.
It sounds like there’s a grayed out song in your iTunes library that can’t be played or downloaded again like other past purchases. Try taking a look at the article linked below and verify the computer is authorized to play that content.
How to troubleshoot iTunes Match - Apple Support
Songs appear to be missing
Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
Locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column. Write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and enter its password. Click Authorize.
Choose Store > Update iTunes Match.
So long,
-Jason -
I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!
Click here and follow the instructions.
(80232) -
Purchased music in Itunes and it did not download anything but the titles of the songs.
purchased music in Itunes and it did not download anything but the titles. I cannot find where I can get support to get my purchase fixed. IThis is the most frustrating support system ever.
Where can I get support?Does the Store > Check For Available Downloads menu option find it ? If not, then depending upon what country that you are in (music can't be re-downloaded in all countries), does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading (if there is an complete download of the track listed in the Music part of your library then you will need to delete it from there before it will get the cloud symbol in Purchased for redownloading) ?
If you can't download it via either of the above then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
question, is it best to restore a backup from my 5s or, set up as a new phone. I have all my stuff in the cloud and also subscribe to iTunes match.
I have to agree with Alfred above. I had an iPhone 4 and set up my 6 as a new one. I did it in steps, getting the basic stuff like email and iCloud set up first, then adding apps, and finally loading all of my music. I feel it was worth the investment in time as I did not end up not migrating quite a few apps from the 4 to the 6.
Thinking about it, I'm not sure I could have done it from a backup since the 4 wasn't running (and can't run) iOS 8. In any case, it was never on my radar. -
Using iTunes why can you not backup and save your voicemail? Guide me through this step by step if possible. If alternate method MUST be used then provide same. Truly appreciate this.
Create and delete iPhone, iPad, and iPod touch backups in iTunes - Apple Support - link doesn't state that voicemail is part of the backup
iCloud: iCloud storage and backup overview states that VVM is part of the icloud backup.
You can also contact your cell phone provider - as voicemail is a carrier feature. -
Ripped a CD to iTunes, it is showing up in "My Music" but when I sync with my 80gb Classic the ripped CD is not syncing even though other changes I made are
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Running itunes on Window machine under W8.1 and ipod software is 1.12Thanks planb77. Your instructions worked but I had to do a little more than you stated. I did not realize that transferring files to a new computer was not enough. When the iPod synced I was told I needed to "authorize" my new computer to get my iTunes purchases to sync to the iPod. So after the initial sync, I ejected and disconnected the iPod, went into the iTunes store, set up "home sharing" and then authorized the new computer. When that was done I reconnected the iPod and was able to sync all my books and music. The only thing I couldn't do was rename the iPod as iTunes never asked me to. Is there a way to rename it after it has been set by iTunes as "owner's iPod"?
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