IVR and FAC codes
Hello,We are upgrading from a CM 4 with an IVR in the same box to CM 7 with the IVR now on it's own server. Currently our IVR script forces the user to enter an authorization code along with an outbound phone number to place a tandem call through the CM.Has any one been able to pass the authcode to the CUCM and have it appear in the proper field of the CM's cdr record? (FAC). Without an authcode from the user placed in the cdr field we cannot bill the call back to the user in our telemanagement system since the orig id shows the IVR pilot number as making the outbound call.BTW, the only purpose for this IVR is to allow remote workers to get to things like voicemail, auto attendants, security, internal extension, and to make tandem phone calls. Billing for the tandem calls is what we are trying to accomplish.John
Interop and IVR should work...the question becomes whether the Fab OS version you have on the Brocade is supported for Interop mode 2 or 3. If they are in Open Fabric Mode, or what Cisco calls interop mode 1 I see no problems with an IVR integration. If they are running one of the newer Fab Os versions, you may run into interop issues. Here is the MDS interop guide from CCO, it has a section on Interop with IVR.
http://www.cisco.com/en/US/docs/switches/datacenter/mds9000/interoperability/guide/ICGuide.pdf
Here is the firmware matrix used for the Interop testing.
http://www.cisco.com/en/US/docs/storage/san_switches/mds9000/interoperability/matrix/Matrix.pdf
I hope that between these 2 documents you can locate your specific firmware and models, and determine if it was tested.
Also, just because a specific firmware is not mentioned there, does not mean that it will not work. Just means it was not tested. It's almost impossible to test each possible combination.
Hope this helps,
Mike
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