JMS CC - administered and selected channels have not been stopped

Hi Friends,
We are unable to stop JMS CC. (It is already green, but it is throwing error) . (Error : JMS error occurred while processing message: 4bebe40f-e09e-658d-e100-00009958a87b. JMS provider gave error mesage as MQJMS1016: an internal error has occurred. Please contact your system administrator. Detail: java.lang.NullPointerException null, and error code as MQJMS1016.)
That is Stop button is disabled in the CC Monitoring.
When we do Multiple Selection On and click the Stop button, it is showing the message
"1 of 1 administered and selected channels have not been stopped".
We have checked from the MQ team. (Websphere MQ). The queues are correct. No issues.
We compared in PI side successfull CC and this CC whic is not stopped. Configuration are same except the queue name.
Note that this problem is not coming for all JMS channels. Only for particular channels.
Kindly clarify, friends. why we are unable to stop and start those CC.
Kind regards,
Jegathees P.

Hi Shabarish,
I found one thing. Those CC are controlled by Externally. So that Stop button is diabled. I don't know why they set External Control On.
Then, I switched off External Control and started manually. It took very long time to do this. (??) Now, I am getting different error.
Message processing failed. Cause: com.sap.engine.interfaces.messaging.api.exception.MessagingException: No transition found from state: STARTING, on event: process_commence for DFA:
For this, I refereed the thread No transition found from state: STARTING. They told that this is due of missing of some libraries.
My doubt is if this is the problem, how other JMS receiver CC are working.
Can you kindly clarify.
Kind regards,
Jegathees P.

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JMS CC - administered and selected channels have not been stopped

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