Jobs are frozen as "Canceling" in Active queue. How do I remove those jobs?
I have 3 jobs for the same vidoe stuck in my Compressor queue. I've tried:
1. Canceling the jobs individually,
2. Reseting the queue (both cancelling all jobs AND restarting them),
3. Tried moving the Compressor and Qmaster folders into the trash (Users-->Shared-->Library-->Application Support)
4. Tried restarting Compressor AND my Mac MULTIPLE times.
5. Tried trashing preferences for FCPX and Compressor through the Preference Manager app
I've resorted to "sharing" my videos to a ProRes file and converting them via Adobe Media Encoder CS6 to the proper formats. A LONG workaround.
I love using Compressor when it works but it currently does NOT.
What else can I do?
- Andrew
Mac Pro (Late 2013)
Processor: 3.5 GHz 6-Core Intel Xeon E5
Memory: 32 GB 1867 MHz DDR3 ECC
Graphics: AMD FirePro D500 3072 MB
Serial Number: F5*******9VN
Software: OS X 10.9.2 (13C64)
<Edited by Host>
There is probably a message in ~/Library/Logs/Compressor/jobcontroller*log saying there is a problem, but without looking I would:
Turn off sharing
Close Compressor
Remove /Users/YOURNAME/Library/Application Support/Compressor/exports
Restart
Otherwise, look in the log and post it here. Its either that exports file or the mount point.
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