JPEGS wreaking havoc with Leopard users

I have had serious problems in sending an email with a JPEG attachment to recipients who are running the Leopard OS. The email will basically make the recipient's Apple mail program, and sometimes the whole operating system, choke. One recipient had such a bad time he had to reinstall his entire OS in order to get up and running again. NOTE: The JPEG in question is a small file (176k), and had no problems being received by people running Apple OS 10.4 or earlier, nor any problems for those with PC/Windows platform.
As a workaround, I tried sending the image embedded as part of an HTML formatted email, but Leopard users (and again ONLY Leopard users -- all other recipients had no problems) received the properly formatted text, but the image (from the same original jpeg previously sent as an attachment) did not display. Ironically and interestingly, when Leopard users clicked on a link from the HTML formatted email, when viewing that URL in Safari they could STILL not see the same image on the web, viewing instead an empty box where the image should have been. When they went to the same URL in Firefox, the image displayed correctly. For anyone interested, the web page that will not display correctly for those using the Safari/Leopard combination is here:
http://www.lernerphoto.com/content.html?page=5
Clearly there is some kind of problem with the JPEG and the Leopard OS/Apple Safari. No one else has any kind of trouble like this. Anyone have any idea what the bug is, and when/how it might be fixed?
Many thanks for any feedback.
Paula Lerner
[email protected]
www.lernerphoto.com

Yes, it is a new twist on the problem discussed for several pages here:
http://discussions.apple.com/thread.jspa?messageID=5660769
I used Firefox to grab your jpeg, the used HexEdit to open it. Sure enough, at the top was the exif information, including this:
Shahla and one of her daughters stand in their courtyard to remove their shoes before entering their mud-walled house. Many Kandahari women rarely leave home and live most of their lives within the confines of their compound walls. (Photo by © Paula Lerner)
--I had to remove some unrecognized characters to get the above to display correctly here
Once I deleted the exif data in HexEdit and resaved the file it opened fine in Safari and Preview.
Francine
Francine
Schwieder

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    b FUD
    I find the dynamics here really interesting. This thread would have been very different if Vincent had posted with problems involving Tiger. Would have gone something like this:
    After admonishing him for not providing more information about his setup by posting the obnoxious big blue link on how to ask questions (ahem - we know NOTHING about his machine or configuration, such as which machine, how much RAM, scratch disk or attached peripherals), there'd be all kinds of trouble shooting advice given - "try a new user", "repair permissions", "run DiskWarrior, and on and on ...
    But no, since he mentions Leopard, none of that is apparently necessary and the completely, utterly
    b irresponsible
    advice is given ... "that's just the way Leopard is".
    Those are some serious problems he's reporting that have nothing to do with Leopard. Something is obviously hosed!
    As for discounting my experience because I don't use every app in the suite as extensively as I do Photoshop, I'm FAR more qualified to discuss Leopard and CS issues than Ann or Neil who do not use Leopard at all (and have never used it as far as I know.)
    "Others have problems with it", is their battle cry but it's extremely weak. Do I really need to remind you all that these forum are ALWAYS filled with people who have problems, regardless of version or OS? You act as if this forum was a ghost town when Tiger and CS3 were current!
    Gee, Ann ... people are STILL reporting problems with 10.5 and CS3? How shocking! Guess what - people are STILL reporting problems with 10.4 and CS3 too! Let me make a prediction - people will have problems with 10.8 and CS9!
    Vincent-
    > I don't really deal with fonts anyway ...
    Yes. You do. Even if you never type a single line of text, every application uses fonts to create menus and other GUI items. If one of those fonts are bad, it can create all kinds of problems, including the very problems you mention.
    The fact that you don't seem aware of this and you're still using 10.5.4 leads me to believe you're not familiar with the basic practices of maintaining a healthy system. Again, how did you install Leopard on that machine?
    Look, if you're simply trying to justify using CS4, go right ahead. It's a worthwhile upgrade in it's own right. However, if you install it on that machine in it's current state, CS4 will NOT fix your problems because you do NOT have a healthy system.
    You asked for experiences with Leopard - I can launch every application in both CS3 and CS4 suites
    i simultaneously,
    and STILL not have your issues. I haven't experienced anything like your CS3 problems in Leopard - on both a 2006 Mac Pro and a 2008 Macbook.
    If you'd like help to try and figure out the real problem, I'm more than happy to help. If not, Adobe will gladly take your money ...
    -phil

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