.jpgs/.pngs no longer save as high res, previous high res .jpg/.pngs show up as medium res

I need some serious HELP! All of a sudden, without doing anything that I know of, my saved exported .jpgs/.pngs are no longer saving as high res. Also, when I pull up high res images (I know they are high res), they now show as medium res in Illustrator. I've used these program for a very long time, and I have no clue why this started a few days ago? I didn't even realize it was converting older files to medium res until today.
Any help would be most appreciated! I have never encountered this problem before, and I've created thousands of images for clients web/print.
Thanks so much!
T

Tara,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
I believe 5) is least likely to be relevant.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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.jpgs/.pngs no longer save as high res, previous high res .jpg/.pngs show up as medium res

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