Just bought Illustrator and can't install it. Says installed in the pop up thing but it isn't anywhere on my computer or accessible through my web browser. been o hold for half an hour on so called "Live Chat"
Just bought Illustrator and can't install it. Says installed in the pop up thing but it isn't anywhere on my computer or accessible through my web browser. been o hold for half an hour on so called "Live Chat"
Adobe Customer "Don't Care" have been "assiting other people" for about an hour now and I can't redownload Illustrator either.
I REALLY dislike Adobe.
Similar Messages
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Just bought 10gb and can't download games says not enough storage?
I can download anymore games says not enough storage. Soo I purchased 10 GB for twenty dollars and I still cannot download the games. . Help!
Welcome to the Apple community Daisido.
You need to download them to your phone, you have purchased space in the cloud, you need to delete something if you want to make more space. -
just bought QuickTimePro and can't find any filed where i can fill in the code????
Welcome to the Apple Support Communities
If you are using a Mac with Mac OS X Snow Leopard, OS X Lion or Mountain Lion (as you say in your post), you have to install QuickTime Player first in order to install QuickTime Pro with your key. See > http://support.apple.com/kb/ht3678 -
I have been on hold for over 3 hours now. 3rd time calling billing department this week
I was told that I was being transfered to the billing department over 180 minutes ago. I have been on hold for over 3 hours and was on the phone with tech for 2 additional hours. This is extremely unprofessional. I was to get a refund for the past 2 months since the issue with PS and DW crashing and the ticket is still open. now i have lost productivity for 2 days due to tech additional day on hold. How is this even possible.
I am on terminal hold in the chat room. Tomorrow, I have to try calling them on the phone. This is what I have sent them so far.
"I see that some of the people in the "community" may have been waiting to chat for several hours! I am trying to purchase adobe cloud on line and I keep getting a message
"Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
I have double-checked my billing address several times and I get the same message. How many times am I being charged for this?" -
I just go iPhone and can't get email. says no password provided. don't understand
I just got iPhone and can't get email. says no password provided but, I have tried everything
Go to Settings then Mail,Contacts,Calendars. Go to your email account and reverify your username/password.
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please help
If by 'won't let me' you mean that you don't have a rescue email address on your account : http://support.apple.com/kb/HT5312
Then you will need to contact iTunes Support / Apple to get the questions reset - which will normally be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have been on hold for over 2 hours!
I haven't had HD channels for 3 days. I have refreshed my set-top box multiple times. This is ridiculous! I will switch back to Comcast this weekend if I don't get resolution to this problem.
Solved!
Go to Solution.two things that you can try while waiting that sometimes helps when just missing a few channels.
Disconnect the coax from the stb and then reconnect it. A poor connection here can cause some channels not to show up or have tiling.
Then go into Menu-->Customer Support-->Settop box auto correction.
This will reset and refresh all the stb's. With any luck that will take care of the issue.
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Error exists between keyboard and chair. -
IPhone 4s wont turn on? Plugged in for half an hour?
My iPhone 4s wont turn on, it's been plugged in for half an hour (to the wall, if it matters). When I try to turn it, the battery pops up. It doesn't show the plug, so there isn't anything wrong with the charger and it is charging. Why won't it turn on? How can I fix this?
Reset the phone by holding the HOME and SLEEP buttons until an Apple logo appears. If that doesn't resolve the problem you may have a bad battery.
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Help -- been on hold for customer support for almost three hours!
Attempting to download from Create Cloud-- get error "download error (49) Contact Customer Support.
Been on hold for almost three hours -- what do I do?follow solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
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was forced to install Adobe again (maybe just update it) and can't get past step 3/3 because its forcing me to buy it. now its half installed and i need to agree to terms and conditions..
Let's start with what you are trying to install. Adobe Reader is free, so it won't be forcing you to buy anything. So
- What are you trying to install (full name, please, Adobe make lots of things)
- What system (e.g. Windows 7, Mac OS Lion, iPad...)
- Where do you go (what web address) to start off?
- Why were you "forced" to do this? -
Yours sincerely! I just bought a Sony DCR-SD1000 camera only when installing the cd drivers not supported by the operating system Machintosh. I've contacted the seller said the store did not provide for the apple os. How can I move all the files on the camera the port out is to use a USB data cable to a laptop for my macbookpro can not read the contents of the file and the camera. I also want to use the lens on the camera as a substitute for the embedded camera on my macbookpro, what should I do to replace the embedded camera on macbookpro with sony camera so that the camera could be more variety and can I record when I turned macbookpro . Please help for this so that I can quickly capture the results from sony camera to my macbookpro. Thank you.
See this page http://macosx.com/forums/networking-compatibility/296947-sony-camcorder-my-mac.h tml - might be some helpful tips there.
Clinton -
Hi! I just bought Lion and I am having a problem with the installation. It keeps telling me that the computer's hard drive has a S.M.A.R.T. problem. How can I solve it?
Thanks!
AngelaYou may have a hard drive problem. When I installed Lion, the installer told me that it couldn't complete because the hard drive was failing (or broken, the exact words escape me). Since the HD had been functioning just fine, I took it to the Genius Bar, and found out that yes, the hard drive was slowly dying (bad sectors). I couldn't reboot into Snow Leopard, the installer wouldn't let me and then the drive just wouldn't work at all.
I had to replace my drive and restore from Time Machine. Thankfully, I had Time Machine, and had just done a backup 5 minutes before the crash.
Best of luck. -
Just bought my first iPad and can't seem to connect even in the house. Have verified the netgear password but it won't let me connect..any ideas?
What type of encryption are you using with your wireless network -WEP or WPA?
If your wireless router supports both which it should unless it is quite old and you are using WEP, try switching to WPA which is much more secure than WEP which is important if you have a Windows PC or any Windows based device connected to your network.
In addition, when was the last time you checked Netgear's website to see if there is a firmware update available for your wireless router model that you haven't installed? -
I just bought a used Macbook Pro. How do I make the changes to make it personal. Example the iTunes comes up as the old user and I have to have his password to make changes on the laptop. Can you make any suggestions?
Also I cant make a right click on the pad. Is that normal?Your first going to have to remove all your personal data off the machine to a external storage drive, do not use TimeMachine when it asks as this will copy the entire drive and is unnecessary at this time (also takes too long).
You need to drag and drop copy your personal data folders (Music, Pictures, Movies etc) to a external storage drive, once done, unmount and disconnect this drive.
Most commonly used backup methods
Next your going to follow the Zero Erase and install method for your OS X version, either 10.6 or 10.7, here
How to reinstall just OS X or erase/install OS X
10.7 requires your AppleID and password to install, so make sure to have that ready.
Once you reboot your into the real setup of OS X, which will require your name etc, so it's now your machine.
Install your programs, iLife package is only free for the owner of the machine.
If you have the 10.6 machine specific disks, then it's on there.
If your using 10.7, then you'll have to purchase it from the App Store.
Last, return your files from the storage drive, consider setting up a TimeMachine or clone on the external drive. -
Aren't FCPX and Compressor supposed to be able to export Apple ProRes 422 LT? I just bought FCPX and Compressor and there seems to be no way to transcode HDV clips to Apple ProRes422 LT. Before buying these I read an LACUG tutorial by R Taylor that says it can.
Tom is right. Codecs are shared software system-wide ("Core Video"). If you cannot find the option with any software (such as MPEG Streamclip), you won't find it in Compressor or FCPX either. The Quicktime ProRes codecs is part of the FCP menu > "Download Additional Content" you need to make after install FCPX (or Compressor.) These "pro video" codecs are part of all "ProApp" licenses for video related software from Apple (QT7Pro, Motion, Compressor, Final Cut, etc....) [you can also download them here: http://support.apple.com/kb/dl1396]
Most articles/tutorials you read by "long time" users are apt to assume the reader has been working with pro-video on Macs since the days of disk installs (like they have). In those days, the installation of those codecs wasn't even really an option (well, it was if you did a custom install - but who *didn't* install all available codecs??), it was automatically installed with the main software. Since the "App Store" venue... things have changed somewhat.
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