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Question

I don't understand what is so difficult about this. Best Buy and Verizon, each in their own infinite wisdom, butchered my upgrade and account change 4 times. This has been ongoing for over a month now and I believe Verizon purposely drug out responding so that I would be passed my probation period.
I have been a customer for over 10 years and was grandfathered into my unlimited plan. Then I received an iPhone 5 as a gift. In order to avoid paying 600+ outright,  went ahead an upgraded. Let me first say that I was only told about the upgrade fee. So I was very surprised to also see an activation fee. Really Verizon? $65 to get a concurrent customer going? Anyway, I was first set up on 2 different share everything plans: 1 for my ipad and the other for the phone. When they "fixed" this, they managed to put me on the wrong plan. I went to Verizon and was told that "they couldn't fix it at the store; I needed to call customer service." First of all, worst hold music ever. Second, I know he could have fixed it in the store--the customer service guy said he could.
Customer service guy did his best to fix the errors but when I went online it was still incorrect. Back and forth with Verizon for a month (each time my bill was adjusted more so that tells us something). My bill was changed once more by Best Buy and another by Verizon. 4 changes later, and all I want to see is whatever credits they made, side by side with the errors. They reeeeeaaaally don't want to do this. They applied the credits all over the place claiming they "can't backdate" a bill; calling ******** on that one. A multi-billion dollar company should be able to back date. Anyway, I even set the whole thing up for them: charge description, dates, amount.
Overall, I need to get out of my contract. They should let me out without any penalties because it is their fault in the first place that I'm stuck with them. I have advised 3 friends up for plan renewal to avoid Verizon. The problem still isn't solved by the way; I am looking at a $312 bill this month when I previously was only paying $108 per month. So sick of them. Tell your friends to go elsewhere and feel free to throw any advice for me you might have.
<Post edited for profanity per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Answer 1

Geez, calm down bourdo. I was joking around by answering my own question because I found amusement in that <Word filter avoidance> was hidden. You do realize that you came on a complaint board to complain about my complaining, right? Silly.
As far as figuring it out for myself, I have been. Spoken with 8 different people now and my bill is adjusted down more each time. With regards to letting out anger, it was more like frustration. I was alerting others that Verizon will screw you if they can and if you put in the time and effort to get it fixed, you'll still be facing a battle.
Verizon wants to charge me $300 to leave the company. I was in my probation period after my upgrade when this all started and was promised that it would be fixed. I trusted Verizon, and that was my mistake. I mainly trusted Verizon's assurances because if I left, they would have no incentive to fix the $429 bill that they had incorrectly gave me in the first place.
So all in all, yes bourdo, I have been complaining to people who matter for the purposes of fixing my account. I have at least 15 emails back and forth 9 phone calls. It shouldn't be this difficult, but Verizon is making it so.
Now onto your issues, bourdo. Why are you on a forum if everyone is <Word filter avoidance> off? Why do you care so much anyway? So many CAPS and exclamation points! Ah! I'm really taking you seriously now! Did that work?  Ok, enough of my essay and back to work. Sorry if my awesome upvoted complain post took attention away from something you found important. Hope you learn to relax. Have a wonderful day!
<Post edited for language per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator