Just got my used ipad owner said reset before shipped, now it wont go passed the apple icon when powered up, whats wrong also wont sync with i tunes

please help,just got used Ipad, owner reset to factory before shipping but when i turned it on wont go past the apple screen and wont sync to itunes

Just make sure you have the latest version of iTunes installed on your computer, also try restarting the iPad by hold down the on/off and the home button until your see the Apple logo. As a final troubleshooting step, put your iPad in recovery mode.  

Similar Messages

  • Reset phone, but phone won't get passed the apple icon

    Tried to sync my phone last night on iTunes and it gave me error 13019 and couldn't sync. Since then I have tried to restart my computer, reset phone and now iTunes doesn't show my iPhone and my iPhone won't get passed the apple icon from the reset. Any help would be greatly appreciated. Thanks.

    iTunes and it gave me error 13019 and couldn't sync.
    Follow the directions here regarding that error code:
    http://support.apple.com/kb/TS2830

  • I just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why

    i just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why

    It's a security feature that was brought in a few months ago - when you try to purchase something for the first time on a new computer or device then you will be asked for the answers to your questions (or to set them up if you haven't yet created them).

  • Phone got wet,now it's only showing the apple icon and sometimes connect to itunes

    3gs phone got wet,now it's only showing the apple icon alternating with connect to itunes

    You didn't connect it to your computer or to power, did you?
    Wipe it down, put it in a baggie with raw rice or new silica gel packets and set it in a cool, dry area, like a cupboard. Leave it there for 3 - 4 days.
    Take it out after this time, wipe it off, use a soft brush to wipe any rice dust from the dock connector, and connect it to your wall charger. Let it charge for at least 30 minutes and then Reset it while it is connected to power. May take several tries. If it revives fully charge it.
    If this does not work you can do an out-of-warranty replacement with Apple for $199 USD.

  • My ipod 4G wont go past the apple logo when I turn it on - it will stay on the apple logo for few min, then blanks out and back to the apple logo.  Tried reset option/troubleshoot several times.  Also wont show up on computer at all when I plug in to USB.

    Can someone please help with my issue listed - My ipod 4G wont go past the apple logo when I turn it on - it will stay on the apple logo for few min, then blanks out and back to the apple logo.  Tried reset option/troubleshoot several times.  Also wont show up on computer at all when I plug in to USB.
    Any tips are very much appreciated.

    Place the iPod Touch into DFU mode.  This will be similar to what the factory would do to install the iOS onto new iOS devices.
    Placing it into DFU mode will allow you to "format" and install the current iOS for that device.
    To place your iOS device into DFU mode.
    First connect you iOS device to you computer.
    Open iTunes if not already open
    Now turn off your iOS device using the power swipe.
    Press the home and sleep button on your iOS device for 10 seconds.
    Release the sleep button but carry on holding down the home button.  For another 10 seconds.
    Your iOS device should now be on DFU.  Click on restore and iTunes will download the latest iOS for your device.
    Hopefully that sorts it if not, you will have to go to a service centre or call Apple Care up and get them to collect it and repair it. (replace it)  Or go into an Apple Store.

  • IPad started acting up, so I reset and now all I get is the apple icon and I can't even turn it off screen frozen and has been for about 18 hours

    iPad started acting up, would not open books, screens come up that I never touched etc. so I did a reset, the apple icon showed up and has been on now for about 18 hours I can't even turn it off I plugged in in over night but still screen frozen? Any suggestions?

    Hello there, Gina1964.
    The following Knowledge Base article offers some great information for troubleshooting the issue you're describing:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT204074 I have an iphone 4. I upgraded to ISO6. All well until Monday. I was updating 2 Apps over Wifi which froze. I tried to do the soft reset and now my phone has frozen totally. It will not go passed the Apple icon sign on start up. I drained the bat

    I have an iphone 4 and upgraded to ISO6. aLL WAS WELL UNTIL mONDAY WHEN i WAS UPDATING 2 aPPS AND MY PHONE FROZE. i TRIED SOFT RESET AND THEN MY PHONE HAS NOW FROZEN ON THE aPPLE icon and I cannot go further. I cannot sync to pc as my phone is not recognised. Hlep!

    Hi, beth.lau.gr.
    Thank you for visiting Apple Support Communities.  
    I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen.  I wont be able to give you an exact answer as to why this is happening.  However, this is the most relevant troubleshooting article for this issue.  This article also provides options to reach out to us via phone for additional assistance.  
    If your iOS device restarts, displays the Apple logo, or powers off while you're using it
    http://support.apple.com/en-us/HT203899
    Cheers, 
    Jason H.  

  • I reset my 3Gs, but now all I get is the Apple icon. It won't turn off or anything. Is it bricked? What is bricked? How do I fix it please. Can anyone help me please.

    Hi, I've just appear to have deleted my iphone and now all I'm getting is the Apple icon.
    It won't turn off or anything. I have tried holding in the off button and home button together,
    but the icon goes and comes back again. It won't connect to Itunes, as the device is not showing
    up. Can anyone HELP PLEASE. I think I need to reload Iphone back onto the device.

    Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message.  http://support.apple.com/kb/HT1808
    Then you can restore your phone:  http://support.apple.com/kb/HT1414

  • Just upgraded 3GS to iOS 6 now all I get is the apple icon

    I just upgraded my 3GS to iOS 6 and now it keeps turning on and off only getting to the apple icon.  I tried plugging into iTunes but it won't recognize my phone

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    But... if the Device has been Modified... this will Not necessarily work.

  • HT1473 I just got a new computer and loaded Itunes. All my music is on my new Apple Ipod but I do not know how to sync it from the Ipad TO ITUNES so I can put all my playlists back on the computer for home sharing. Can anyone help with the answer? Thanks!

    How do you Sync Playlists (Music) from my ipod Nano TO ITUNES? I know how to sync it the other way, from the computer (Itunes) to the ipad, but I just got a new computer and all the music is only on my Ipod Nano. Any help would be greatly appreaciated. Thanks! Pete B

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • I just got a used ipad from my sister,

    I think i just downloaded the new software, but now its says that its backing it up, & now its been on back up mode for over an hour.  Is this normal, or is there something wrong?

    the thing is tho, she got it from sum1 else.  I dont think she ever synced it to any computer(s).  I reset the network settings, & i wasnt to sure if i should erase all the settings when i got it.  And now, i hooked it up to the comp @ work, so that I could sync it & personalize it..... Its just that its taking forever, I hope i didnt do something to mess it up..... Also, i think it was jailbroke, would that affect it in any way when trying to do all this.

  • I just got a used ipad version 6.1.3.  I have an ipod classic version 1.1.2PC and I have a laptop with windows 7 and use internet explorer.   somehow i have icloud on my ipad but no app for it. I cannot explain what I need --not enuf text--2 b continued

    I have never used this--on my ipad it says I have an account with icloud and that I can syn all my devices but there is no app for icloud on my ipad.
    I have never used my ipod myself--that is to put material on it.  A friend did it and I registered with Apple and I did have itunes and a list of my stuff on my old pc but it is gone.  I tried to get itunes on the pc I have--no sucess--5 + attempts yesterday.  Today I tried to link my ipod to icloud.  In the "settings" heading I do not have a "software" choice.  I do not know what to do.  Can someone help me.  I am not very pc literate--so you might get frustrated.  Thank You

    Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
    Anything else I could try, or am I doomed!
    All of your help is much appreciated, thanks

  • HT1267 I just got a used iPhone and I reset it but it won't show up in iTunes or my PC. The screen on the iPhone is showing me to connect to iTunes but I can't.

    I need help getting my used iPhone to show up on my PC or in iTunes. I have already removed iTunes and everything with it and then reinstalled it so far. Please help. Thanks

    have you tried reinstalling iTunes? because what I think it's happening is that your computer doesn't have the appropiate drivers needed for your iPhone, this drivers should've come with iTunes, but in your case, it probably didn't. So just try reinstalling iTunes or repairing it. It will help to know if your are on windows or mac

  • Hi i just got my new ipad today and it was on i don't why but its new and when i plug it into my computer at the top of the ipad says not charging how can i make it charge?

    new ipad won't charge but i can download everytthing but the top says not charging and its at 20%

    That is perfectly normal with the new iPad. Your USB port does not supply enough power to charge the iPad. This is copied from Apple's web site about the iPad battery.
    Charging Tips
    The quickest way to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter. When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge, but only when it's in sleep mode. Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
    You can read the rest of it here.
    http://www.apple.com/batteries/ipad.html

  • Just got a new pc - downloaded itunes on it, but don't know how to get my music on my older ipod classic to load (sync) with itunes on my new pc - whats the deal?

    how to get my new pc to sync with my ipod to get my music on my new pc's itunes?

    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    B-rock

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