Kb2837643 breaks free busy in Outlook 2013

I have proven quite clearly that http://support.microsoft.com/kb/2837643, when applied, breaks Free/Busy in Outlook 2013.
The only resolution we have found is to uninstall the hotfix and totally delete and recreate the Outlook profile.
Has anyone found a less devastating fix?

This is sooooo strange. I deleted my profile with the Control Panel Mail applet but it wouldn't let me re-create it with the same name, citing "a profile by this name already exists".
It seems Office 2013 and/or Windows 8.1 does something differently now with mail profiles. By using ProcMON I've found that several registry locations are now referenced for profile information.
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Deleted Profiles
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
All those keys seem to work together some how.. e.g. when I used the Mail applet to delete my profile in the beginning it left my profile in keys 1 and 3 above, but added a new item with my profile name in key #2.
It seems Office 2013/Windows 8.1 now uses keys #1 and #2, but if key #3 exists (say from a Windows upgrade) it imports information from that key. I really don't know how it all works.. but I digress.
I ended up removing all profiles from all 3 keys above. This allowed me to create a new profile as intended, but this is where the real oddity comes in. After first opening Outlook I am able to see free/busy information. I thought my issue
was fixed, but I realized if I checked it again, it no longer worked!!!
After multiple profile re-creations it seems I can see free/busy information for only about 30 seconds to 1 minute after launching Outlook, but then it stops working. What is going on here?!?!?!
Note I was thinking it was cached mode so to remove that from the equation I've only been testing without cached mode.

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Free busy issue outlook 2010

I am sorry if i am posting this in the wrong place.
We have exchange 2010 sp3 in 3 sites ( US , UK and Africa)
Users in UK start complaining they are not able to See free busy of US users but can see free busy of UK and African users.
We later identified this could be due to the more no of groups which result in increased token size, so we removed 1 users couple of group membership and he was able to see free busy of other users in US.
Then we have done a registry change in all CAS server to set MAX token zize
Create the following registry keys on all CAS servers ( Exchange Server 2010 SP1 CAS servers) in the Active Directory site:
Path: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\HTTP\Parameters
Name: MaxFieldLength
Type: DWORD
Value data: 65534
Path: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\HTTP\Parameters
Name: MaxRequestBytes
Type: DWORD
Value date: 16777216
But now users start complaining that they now cant see free busy of africa and US users, This affected only 5 users and all user outlook 2010.
P.S: No luck with OWA also for these users.
Please suggest.

First check free busy issue does exist in OWA, if its not affected in OWA and only in outlook follow
steps below
have you tried with start--> run --> "Outlook.exe /cleanfreebusy" switch
try the below step also.
Start Outlook.
Hold down the Ctrl key, right-click the Outlook icon in the notification area, and then click
Test E-mail AutoConfiguration.
Verify that the correct email address is in the
E-mail Address box.
In the
Test E-mail AutoConfiguration window, click to clear
the Use Guessmart check box and the
Secure Guessmart Authentication
check box.
Click to select the
Use AutoDiscover check box, and then click
Test.
Check auto configuration test reports
4.
Try to change outlook profile of affected users
Check in Tools--->Options and Delegates tab if there is any other account try to remove.
Close issue as you have
http://social.technet.microsoft.com/Forums/exchange/en-US/c01aa88e-ee4a-4187-9686-ab3494eb181b/single-user-cannot-view-freebusy-or-open-automatic-replies-ooo
follow the article: http://blogs.technet.com/b/tips_from_the_inside/archive/2012/01/11/autodiscover-fails-for-one-or-more-users.aspx
also I suggest you to remove cached exchange mode.
Moved the mailbox to another database

ICloud breaks Exchange account in Outlook 2013

Hi,
I installed iCloud on my work laptop hoping to get both my corporate exchange account and my iCloud account to appear in Outlook 2013. The iCloud account works fine, but with it installed I am no longer able to send emails from my exchange account. The emails just get stuck in the outbox. Once I remove iCloud it works again. I have tried a variety of settings in the Send/Receive group to no avail. Does anyone have an idea how I get them both to work together? All other aspects of iCloud coexists just fine. Not being able to send from my corporate account is a deal breaker.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support

Free/Busy availability and Out of Office not working after Exchange 2003 to Exchange 2010

We just migrated from Exchange 2003 to Exchange 2010 as an intermediate step before we get to Exchange 2013. I want to make sure everything is working OK before we start the migration to Exchange 2013.
The users have Outlook 2010, and there are 2 issues. They can't view free/busy times for other people using the scheduling assistant, and they can't set their Out of Office messages. If they go in through Outlook Web Access, then these features
work!
I've searched the forums, and I see a few similar issues, but I don't think this is related to the .Net issue on the CAS server.
Any suggestions?
Thanks!
--Kent

Hi Kent,
Try checking the free busy info Outlook 2010 with running /cleanfreebusy switch
Check the Free/Busy System Public Folder and pointed out to the correct server on each mailbox DB in Exchange 2010
Find the public folder replica database
get-publicfolder -Identity "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY" -Recurse | fl name,Replicas
In E2k10 check if the exchange 2003 is added in the replica list. If not try adding them and check.
force Public folder content replication.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question.
That will encourage me - and others - to take time out to help you.
Regards,
Sathish

Outlook 2013 CRASH AND BURN - with multiple 'failed VL activation attempt's just prior...

Outlook 2013 crashing frequently, have removed, reinstalled, etc etc - to no avail
Before the "Outlook" crash, the application log always shows multiple warnings as below:
The rules engine reported a failed VL activation attempt.
Reason:0x8007232B
AppId = 0ff1ce15-a989-479d-af46-f275c6370663, SkuId = 771c3afa-50c5-443f-b151-ff2546d863a0
Trigger=TimerEvent
===================
"Off1ce15" - kind of a giveaway that this must be related, no??
This is "Office Home and Business 2013 32-bit" on windows 8.1u1 (32 bit)
Anybody at MS-support even remotely interested in troubleshooting this??

There is a 'volume licence' Outlook2010 installed on this machine, it's been switched back and forth to this a few times, as Outlook 2013 has had numerous issues. The licence key was supplied by our Exchange server provider.
I suspect that Windows simply doesn't clean up after itself! This (recent clean installation) W8.1u1 machine has gone through these versions:
Office365 outlook2013 (trial) - which eventually crashed and burned, so I removed it.
Outlook2013 'volume licence' from my Exchange Server provider - also crashed and burned, so I removed it.
Outlook2010 'volume licence' from my Exchange Server provider.
Office2013 Home and Business ( including Outlook 2013) - but the Outlook2013 crashed and burned, so I removed it, and re-installed the Outlook 2010, which was working fine. Exchange provider has supplied me a volume licence key for Outlook 2010, but
I cannot for the life of me find a place to enter it!!
Have tried clean boot of windows, it doesn't solve the issue of Outlook Crashing. All other Office2013 modules work fine, no problems whatsoever with Excel, Word, PPT, etc.
Outlook safe mode doesn't work, either.. see these log excerpts:
The program OUTLOOK.EXE version 15.0.4615.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f78
Start Time: 01cfb37dc73f3a2d
Termination Time: 55
Application Path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: 96150ae0-218a-11e4-afc1-002564df0634
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: OUTLOOK.EXE, version: 15.0.4615.1000, time stamp: 0x534cda15
Faulting module name: OUTLOOK.EXE, version: 15.0.4615.1000, time stamp: 0x534cda15
Exception code: 0xc0000005
Fault offset: 0x00034171
Faulting process id: 0xed0
Faulting application start time: 0x01cfb5976bc8928a
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: aa3b48e7-218a-11e4-afc1-002564df0634
Faulting package full name:
Faulting package-relative application ID:
The description for Event ID 2001 from source Microsoft Office 15 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local
computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Microsoft Outlook
Outlook couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode.
Do you want to start in safe mode?
The description for Event ID 2000 from source Microsoft Office 15 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local
computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Microsoft Outlook
Outlook failed to launch in safe mode. Do you want to start repair?
... and so on ...
Immediately preceding the crash, there were hourly warnings as follow:
The rules engine reported a failed VL activation attempt.
Reason:0x8007232B
AppId = 0ff1ce15-a989-479d-af46-f275c6370663, SkuId = 771c3afa-50c5-443f-b151-ff2546d863a0
Trigger=TimerEvent
coincidence??
Will check out that OffCat tool, thanks!

Out of office/free busy not working for Outlook 2013

Hi! I have a user on our network that cannot use Out of office or see free/busy information in meeting requests. We have hundreds of working 2010 clients but this one is 2013 and NOT a member of our domain. They are connected to exchange
and can do anything except the above. When I do a test of email autoconfiguration it just fails. DNS resolution is working fine but it can't connect to the server for these two functions only. Any articles I can find assume the user is remote
and outside the network but he is connected internally. Any ideas?
Thanks!

Hi,
Please switch to Outlook 2010 client and login OWA to check this issue.
The Microsoft Exchange Server 2010 Availability service makes free/busy information available to Outlook client. Then Outlook uses the Exchange Server 2010 Autodiscover service to obtain the URL of the Availability service. As you
mentioned, it failed to do a test of email autoconfiguration. So I suggest the following methods for troubleshooting
Please switch to Outlook 2010 client and login OWA to check this issue.
Have you configured
Autodiscover Service for Internet Access?
Use Test-OutlookWebServices cmdlet to
verify that the Autodiscover service settings for Outlook clients are configured correctly.
Blog for
reference to troubleshooting Autodiscover.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

Free/busy information unavailable in Outlook 2013 on Windows 8.1 on Exchange 2010

Hi,
This has been discussed a lot inf forums but unfortunately having followed all the guides I have found, I can't resolve it. I am the only user with the issue.
I have primarily followed https://social.technet.microsoft.com/Forums/office/en-US/ee9e1b89-bea1-48aa-9008-cae205c5e816/forum-faq-why-cant-i-retrieve-freebusy-information?forum=outlook
including recreating my profile, installing http://support.microsoft.com/kb/2850061/en-us via
Ofifce 2013 SP1, verifiying the funtion works through OWA etc etc.
I have the full version of Office 2013 Pro not the Click to Run version. It seems to be the Outlook client itself not the Exchange server. I am at a loss what to do next... please help! :)

Hi,
Please also enable Automatic Replies in Outlook, check if this feature works well.
Since the issue only occurs to one client and it works on OWA, I suggest you try these steps below to troubleshoot the issue:
1. Start Outlook in Safe Mode. It is always a helpful method to troubleshoot Outlook client issues, when in Safe Mode, Outlook doesn't load with add-ins, we can check if this issue persists when add-ins are disabled:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
If there's no issue in Safe Mode that you can find free/busy information again, disable the suspicious add-ins to verify which one caused the problem.
2. Perform a clean boot. This helps determine whether the issue is related to some background programs, any 3rd-party programs will be disabled. If the issue doesn't occur in Clean Boot, then we may suspect it's related to some 3rd-party programs, the detailed
steps can be found in this link below:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013/Exchange 2010 Free/Busy access issues.

Good Day Everyone,
I am running a Win 2008 R2 environment with Win7 users, using Exchange 2010 and Outlook 2013. Last week my users started experiencing issues with being able to view Free/Busy in the Calendar for any other user. I have checked past issues with this with patches
KB 2837618 and KB 2837643. Neither patch is showing as installed and I have tried a nummber of the suggested fixes offered for that issue to no avail. OWA seems to be working just fine.
Our Outlook version is: 15.0.4605.1003
I need a fix for Outlook users and since I havve 140 users, individual fixes are a not realistic option.
Any assistance would be greatly appreciated.

Hi,
Please test if Out of Office feature works well in Outlook. If Out of Office doesn't work either, it should be Autodiscover related.
Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume that you haven’t correctly setup Autodiscover, since these two symtoms are
common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Regards,
Melon Chen
TechNet Community Support

OUTLOOK 2013 permission shared calendar Free/Busy doesn't work for some the users Exchange 2010 and Exchange 2003 that use outlook 2007/2010

Hello,
We are in coexitence organisation (transition Migration) Exchange 2003 sp2 and Exchange 2010 sp1.
Users in Exchange 2003 use outlook 2007 and outlook 2010
Users in Exchange 2010 use outlook 2007, outlook 2010 and outlook 2013.
Issue: users in Exchange 2003 can't open outlook 2013 user calendar when he has Busy/Free information as default permission in his calendar.
User in Exchange 2010 with outlook 2007 can't also open outlook 2013 user calendar when he has Busy/Free information as default permission in his calendar.
Is it normal ? or exist some configurations to do in order to coexist all thoses clients and servers ?
Thanks in advance

Hi,
Does this issue occur on Outlook only or both Outlook and OWA?
Since you have double checked the permissions via multiple methods, it seems there is nothing problem on permission. Please make sure the migration from Exchange 2003 server completed successfully.
If in OWA everything goes well (cannot see details), it should be an issue on the Outlook client side.
I suggest run Outlook under safe mode to avoid some AVs and add-ins.
I suggest re-create profile to refresh the caches.
Thanks
Mavis
Mavis Huang
TechNet Community Support

No Free/busy information could be retrieved in outlook 2013

I Microsoft,
Avionyx as a company has an account in Microsoft Exchage Online(365) from this side the calendar free/busy information works perfect via OWA.
Avionyx is facing an issue in office outlook 2013, we have office outlook 2007 and 2010 and the free/busy information always has worked fine, but when I setup the users in office outlook 2013 the calendar free/busy information starts working ok around 2
to 3 weeks, then out of the blue the free busy information stops working and I can not do anything to fix it unless I remove the users and create it again since the beginning which is really annoying. Is there an issue with this outlook is there
a way a can fix the free/busy information in office outlook 2013??
Freddy Moya
Avionyx

Hi,
Please try reassigning the permission to the user, check if that would help:
Calendar -> Properties -> Permissions
We suggest you choose Reviewer, but you can also try others.
If this is not the case, test in cleanfreebusy mode to check if the issue persists:
Press Win + R and type "outlook.exe /cleanfreebusy" in the blank box, then press Enter.
If the issue only occurs to one specific account, we may consider to delete that account mailbox on Exchange and create a new one (Backup user’s data whether in local machine or server site), then recreate the profile and setup the account on the Client
to test if the same issue persists:
http://technet.microsoft.com/en-us/library/jj150580(v=exchg.150).aspx
http://office.microsoft.com/en-in/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx
I hope my suggestion is helpful.
Regards.
Melon Chen
TechNet Community Support

Outlook 2013 - Calendar issues: Suggestions cannot be provided because free/busy data could not be retrieved

I noticed recently that I cannot see anymore free/busy information for my own organization colleagues.
I'm using Outlook 2013 (latest updates) upon Exchange 2010 (SP ?).
The suggestion DO work on my account using OWA.
Other users w/Outlook 2010 have no problems.
I tried to run "outlook /cleanfreebusy" but that switch isn't supported anymore in outlook 2013.
Anyone can help ?
Thanks

Hi,
I didn't say two but three places.
Actually, my wording is a bit confusing. In terms of where you go to remove them, it is indeed "Program and features" and "see installed updates". Now within there, I had the KB listed several times (3) under different products (like "Microsoft Outlook 2013"
and "Microsoft Office Professional Plus 2013") and I had to uninstall the KB from all three entries.
Note that, as per Robert Sparnaaij (http://www.howto-outlook.com, http://www.msoutlook.info)
: "I’m aware of the issues but they are not as black and white as the article(s) suggest(s) and not that widespread either to do a general recommendation to uninstall
a security update. In case of the IMAP issues, they are actually wrong.", and "It was said to
be fixed with Path Tuesday for December (December 10) but unfortunately somehow the Outlook 2013 update missed the cut. It got published on December 13 after all but only was approved a little over 24 hours ago as KB2850061. However, at the moment, only the
downloads are available but not yet the KB article nor are they currently being offered via Microsoft Update so unfortunately, the issue will drag on a bit longer. I’ve just published an article about it here:
http://www.howto-outlook.com/news/update-2013-12-ol2013.htm".
Lastly, "The KB article of the November update confirms that it fixes the Autodiscover connectivity issues with Exchange 2007:
If you are using Outlook to connect to a Microsoft Exchange Server 2007 mailbox:
You receive an error message that resembles either of the following when you try to configure Automatic Replies (Out of Office): Your automatic reply settings cannot be
displayed because the server is currently unavailable. Try again later.
You cannot retrieve Free/Busy data for calendar scheduling.
Add-ins that use the Account.SmtpAddress property no longer work.
These features rely on an underlying
Autodiscover technology. After you install this security update, Autodiscover may fail for Exchange 2007 configurations. Therefore, Outlook features that rely
on Autodiscover will also stop working. To resolve these issues, install update 2850061."
Hope this helps.

Outlook 2013 Free/Busy can not retrieve information

Currently have a problem with Outlook 2013 Free/Busy can not retrieve information.
All windows updates are installed.
Exchange 2007 is being used.
Problem started last week.
Already Tried without any progress:
1) Recreated profile (Fixed the issue for 1 week)
2) Cleanfreebusy ( No longer works for outlook 2013)
3) /Cleanreminders
4) Removed latest updates for outlook 10/02( As requested by Microsoft support, however we found users without this update installed, suffering from the problem)
5) Repaired OST file
6) Repaired Office 2013
Can anyone help it would be much appreciated?

Hi
As per the information and details provided by you, Outlook 2013 free/busy cannot retrieve information, please follow these steps: -
The user has never logged in
Before any free/busy information is available, the user must have at least a calendar. A calendar will not be created until a user logs into their account.
The option to publish at some location has been enabled in Calendar options
In all Outlook versions, the option to publish free/busy information must be unchecked. By default, this option is already unchecked.
This option is located under
Tools > Options > Preferences > Calendar Options > Free/busy Options.
Outlook is using cached browser information
Outlook Free/busy user HTTP, and therefore borrows information cached by Internet Explorer. It is required to clear the offline cache. This is located under
Tools > Internet Options > General. In the “Temporary Internet Files” section, choose the
“ Delete files” button.
Internet Explorer settings is not correct
AN Internet Explorer setting may prevent the .ics file from downloading via HTTPS. In Internet Exporer on the Outlook computer, go to
Tools > Internet Options > Advanced. In the Security section, the checkbox for “Do not save encrypted pages to disk” should be unchecked.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Exchange/Outlook 2013 No free/busy information could be retrieved

We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.
HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.
I believe this has been working previously and has now stopped.
It is affecting Mac & PC user the same and is also apparent in OWA.
Please help as typically this is affecting our VIPs.
Thanks

Hi,
According to your description, I noticed that the free/busy information also couldn’t be retrieved in OWA. Please confirm your Exchange version and double check whether all users can’t use scheduling assistant to view free/busy information.
In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:
please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover
service.
In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 shared calendars show "no connection" and users can't see other's free / busy time in scheduling assistant

Info:
Outlook 2013 Pro Plus - Windows 7 64bit - Exchange 2007 Hosted by Rack Space - everything fully patched....
every user in our company on Office 2013 now has the same issue: shared calendars won't populate with the following error: "no connection" when they try to see another user's calendar in scheduling assistant, it just shows those diagonal lines
(like they don't have permission)
Based on "research", reaching out to Rack Space and some desperate Googling, I've tried the following to no avail:
run full repair of Microsoft office 2013 and also reinstalled Office 2013
turn off /on cached exchange mode, turned off /on Work Offline mode
rebuild OST and email profile
start Outlook in safe mode with no add-ins running
check auto discover records and add auto discover server address to local intranet zone in Internet Explorer
modify calendar permissions for both ends of the calendar interaction
check Outlook OWA access, confirmed everything is fine there
anyone have any ideas for me? people in Outlook 2010 have no issues BTW; just Outlook 2013....
thank you so much in advance and please let me know if I can provide more info!

Hi,
This issue may be caused by KB 2837643 & KB 2837618, please uninstall the patches, let the users create a new profile to test the result:
http://support.microsoft.com/kb/829918/en-us
If the issue is caused by the patches, please note we have realized this issue and hopefully there will be a fix to this issue soon. We will inform you as soon as there's a fix.
Regards.
Melon Chen
TechNet Community Support

Kb2837643 breaks free busy in Outlook 2013

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