Keep being prompted for security questions?

On any device (Ipad, Iphone 4S, Windows desktop), when purchasing any item (Ibook, Itunes, app store), I keep getting asked for username and to supply 3 security questions. I provide questions/answers, but can never get past that screen. A large black box appears and nothing is ever purchased or charged. If I close out and return later, I'm asked to re-select 3 security questions/answers. I re-enter same questions/answers, etc., etc. This has been going on several weeks.
I have submitted this online through Apple express line twice, but never received any reply back after many days. I called Apple, but they said it would need to be addressed by Itunes. I've Online Itunes customer support has never responded. changed credit card information. I've gone online to try to submit questions/answers, but was asked a different single question under My Account. All very frustrating!
I have to assume it's an account problem since affects all device and all products. But I can't find anyone anywhere to help resolve.
Any suggestions for fixing? Or for a contact for resolving such issues (the "I'd really like to spend money on Apple products but your software won't let me" problem)?
Thanks.

I am copy and pasting my response to another thread - let me know if this is helpful to you or if you aren't using a Mac.
Cancel / close any Adobe products.
On Mac, open Terminal (Utitlities > Terminal), and type:
sudo nano /private/etc/hosts
You will need to then type in your administration password.
Then make sure that any lines that look like:
127.0.0.1 *.adobe.com
etc, are removed.
Generally, your Hosts file should have no additional entries after the commented section - but check before you remove any lines.
I don't know the exact lines for Adobe that you will need to remove - but I think they should be pretty self explanatory.
Press CONTROL + O and it will ask to Save as Filename, hit Enter to save.
Next, you will need to flush your DNS cache.
Type into Terminal:
dscacheutil -flushcache
Exit Terminal, restart AAM and you should be sorted.
GB

Similar Messages

HT5621 I am being prompted for the questions for my apple ID. I have put what I think are the answers and it is still not letting me purchase games from my account. I try to send the answers to my e-mail and I am not getting them.

I am being prompted for the questions for my apple ID. I have put what I think are the answers and it is still not letting me purchase games from my account. I try to send the answers to my e-mail and I am not getting them. I had account issues about a year ago where my id was spelled wrong. Could this be associated with that?
<Email Edited by Host>

Hi gymdad1959,
This article has instructions for resetting security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers!
- Ari

TS1389 My I tune a/c wont let me. It keep asking me for security question .an I give the request.this is from my ipad

Can you help me log in my I tune store purchases .it keep asking security question

If it's saying that your answer is wrong, then from http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT4436 I have loaded iCloud on my iPad and I cannot purchase anythingI from iTunes. It keeps asking me for security questions. What am I doing wrong?

I have loaded iCloud on my iPad and I can't purchase anything new through iTunes. The security questions keep coming up. I answer them and then I get a blank square and nothing. Please help.

iTunes has made it a required thing, that even though you are using itunes gift cards you still need to have your billing information filled out.

I cannot buy apps. It keeps asking me for security questions.

I cannot buy any apps. It takes me to a security questions page and when I enter the questions/answers it returns an error message.

Philly;
I'm sure I could be forgiven for thinking that you're having a dig at me there, with your use of the phrase "Apple won't miss your business". As in me.
Either I've misunderstood you, or you've misunderstood me.
My point is that we're customers. Not just me, but you, the original poster and everyone else. As customers, we have choice.
I was simply pointing out that if a business makes it too difficult to do business with them, shop somewhere else.
There is no law saying that anyone has to buy music from the iTunes Store, but from the reaction within the forums, you would think there was. If you look at blizzard10's post above, there appears to be more anger or frustration with the Store than is justified. Why? Simply shop elsewhere (for music). Yes, I know that doesn't answer the issue with Apps, but I believe I have covered that point sufficiently, although I will mention it again.
When these posts about problems with the new security questions arose, I assumed it was probably simply user error. However, there appear to be so many of these posts (and therefore, a lot of people with the issue), that I now wonder if Apple have made the process either; a.) too difficult for some people, or b.) impossible for some people.
If the problem is significant enough (and it now looks as though it is), then eventually someone at Apple will notice that sales have dropped. Yes, Apple is huge and "won't notice mine or any other individual's business". But, that's at Corporate level. Every sensible business will have someone watching a department's sales figures and the Store shuld be no exception. If those figures go down, then they will start asking questions - and fix the problem.
In the meantime, customers, all customers, buy from the business that makes it easy to do so. Why give yourself a headache over someone else's (Apple's) mistake?
Message was edited by: the fiend

My Icloud account keep being disabled for security reasons and I don't understand why or how to prevent it

It happens at least once per month that my account is disabled for security reason and I don't even have to change the password, I just have to go on iforgot web aite and enable it but it is very annoying since my iPhone stop synchronizing and doing backups

tinnt701 wrote:
... it said "This Apple ID has been disabled for security reasons",
See here http://support.apple.com/kb/TS2446
If necessary...
Use this Link > Apple Support iTunes Store Contact

Version 4.0.0.12 - On cold start in windows, I keep being prompted for location of JDK

I have 2 versions of JDK installed on my W7 server (64bit).
When I start the SQLDEVELOPER application it comes up with a pop-up saying what I already know :
"Java version 1.6.0_11 not supported. The minimum version required is 1.6.0_35"
It then prompts me for a path to a newer release :
"Please specify the path to the Java JDK home (e.g. c:\Program Files\Java\jdk):"
I enter the valid path for my laptop thus :
C:\Program Files\Java\jdk1.7.0_40
And all is well. SQLDeveloper gets on with the business
However, when I close and restart the application, it appears to have forgotten what I last told it and I have to go through the process all over again !
How can it retain the path to the JDK please ?

Sounds like you don't have write file permissions to where SQL Developer is installed.
Find the sqldeveloper/bin directory and edit the sqldeveloper.conf file to have this line:
SetJavaHome C:\Program Files\Java\jdk1.7.0_40

Keep being prompted for a serial number

I launch any adobe app and am prompted to license the product. I log into my acct but still get asked for a serial number. I've done all updates and logged in and out of AAM but none of that has worked. Please help. I have the creative cloud student edition.

I am copy and pasting my response to another thread - let me know if this is helpful to you or if you aren't using a Mac.
Cancel / close any Adobe products.
On Mac, open Terminal (Utitlities > Terminal), and type:
sudo nano /private/etc/hosts
You will need to then type in your administration password.
Then make sure that any lines that look like:
127.0.0.1 *.adobe.com
etc, are removed.
Generally, your Hosts file should have no additional entries after the commented section - but check before you remove any lines.
I don't know the exact lines for Adobe that you will need to remove - but I think they should be pretty self explanatory.
Press CONTROL + O and it will ask to Save as Filename, hit Enter to save.
Next, you will need to flush your DNS cache.
Type into Terminal:
dscacheutil -flushcache
Exit Terminal, restart AAM and you should be sorted.
GB

It keeps asking for security questions i dont remmber and i cant reach apple

I just bought 10 $i tunes gift card .. But when i make abuy it keep asking for security questions . Icreated my id 3 years ago and i really dont remmber the answers   I tried to reach apple support but its only available for us phone numper   What should i do now ?? Ineed help

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 My recovery email is no longer in use, as it hasn't been used for sometime, and now seems to have 'expired', and I do not even recall being asked the security questions,so I can no longer download certain games. Please help.

I cannot download certain games because I do not recall the answers to my security questions when it asks if I am 17 years or older. In fact, I do not even recall being asked these security questions.
I tried to guess logical answers but now my iPad is threatening to lock me out. My second email is no longer in use as it has not been used for years and has seemingly expired.
Can you please help?

If you don't have access to your rescue email account, or you don't have one on your account (an alternate/secondary email address is a different setting/address), then you will need contact iTunes Support or Apple to get the questions reset (you won't be able to change/add a rescue email address until you can answer 2 of your questions)
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to update/add a rescue email address for potential future use

When trying to install an app it keeps asking for security questions seems wierd

When trying to install an app it keeps asking for security questions seems wierd

All fixed u have to set up the questions still no credit card info reqd so that's good

For security question change email

I need help changing my email for security question last email address got hacked into pls help :(

If you know your answers to your questions then from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact Support in your country to get the questions reset, before you can then do the above for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Changing email for security questions

Hi i am just starting to redo my ipod touch and whenever i try to download songs it asks me security questions. I dont remember the answers to them and i know they can send them to the email but, the email it sends them to is not my email anymore. How do i change it? please help.

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I'm purchasing apps asking for security questions??

i'm making purchases on ipod touch from the app store but it keeps asking for security questions and i'm not able to enter my password it keeps asking for it

Within the last week or so Apple ha sadded additional security questions. Just complete what is asked and yu should be able to purchase them.

My apple id ask for security questions that i never put

i need help my apple id says i have to ANswer my security questions and i never made any

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

Keep being prompted for security questions?

Similar Messages

Maybe you are looking for