Keep having to reboot home hub.
I was wondering if anybody else had encountered this problem.
I've had infinity for a couple of years now and bar some teething issues the service has been flawless.
Last month I "upgraded" to Infinity2 and have been encountering problems where bandwidth drops and downloading large files takes ages. A quick reboot of the home hub and I'm back up to full speed.
E.G. An 800mb iTunes app update was going to take 45minutes to download but 2 minutes after the hub reboot and a HD Apple TV film was going to be ready to view in 2 hours pre hub reboot and was available to view straight away afterwards.
This never happened with infinity1... any ideas?
There are other posts on this where users are reporting their speed dropping on wired connections to as low as 0.5 mbps and either a reboot of the Home Hub or pressing disconnect/connect in the Hub settings (or pulling out the DSL cable and putting it back in) solves the issue for 12 hours and then it slows donw again.
I've written a poweshell script to test the download speeds and can confirm it's EXACTLY 12 hours after a reboot/disconnect-connect when the issue comes back.
Similar Messages
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Having a 2nd home hub on same account?
i have bt total at my main home address but id like to have another home hub set up at my 2nd address but all under the same account number? reason is i dont want to have to pay 2 accounts when we have enough usage on this account.
many thanks. brianNot possible, you have to have two accounts and pay for two phone and broadband lines.
If you are nearby to a BTFON or BTOpenzone hotspot at your second address, then you can use that for free.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Any issues reporting or disconnecting home hub for a while ?
I'll be leaving the openreach router alone.. So I'm assuming it won't affect my connection etc.The sync speed is controlled by DLM. The IP (BRAS) profile is set to match the sync speed when pppoe connection from router to exchange is established, eg when the router is restarted (or disconnected/reconnected). Therefore the IP profile will change on router restart if the sync speed has changed since the last router reconnect.
The speed you will get at any time is (approximately) the lower of the sync speed and IP profile. Thus if the sync speed has dropped, the lowering of the IP profile won't lower your speed; it will already have been lowered by the lower sync speed. If the sync speed has been raised, the reconnection will increase the profile and your speed will increase. That is why it is worth disconnecting/reconnecting the router every day or so if you experienced a DLM speed drop and you are expecting it to increase again.
In general, a reconnection of the router will always change your IP address. -
About once a week the phone locks up and you cant do anything with it. I reboot and all works fine. Anyone else having this problem? It has always done it and it is up on all the updates.
Thanks.I have tried everything you guys have listed but take it to Apple and power/reset daily. I have other GSM phones and dont have power issues. I guess its more of an OS thing. Apple said there is nothing they can do if they dont see it happening. It only does it once a week or so and we find out by needing it. I cant leave it like that and wait for an appt in a week at Apple.
Thanks. -
PC keeps disconnecting from home hub.
Got a very annoying problem, for some reason my computer keeps disconnecting from my home hub. Its got much worse recently and I have no clue what is doing it. Sometimes it can stay disconnected for a couple of hours and when you finally get the connection back it says it cant connect to the Internet. Also my network adaptor cant find my hub but it will find my neighbours even though the hub is just down the stairs from my PC. Signal it good-excellent. There are 2 other computers using the same hub but the are totally unaffected by this.
Would really appreciate some help.from your comments I assume you are using wifi
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
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Devices Disconnecting From Home Hub 5
Had this problem ever since changeing to the home hub 5 / infinity a couple of weeks ago.
Devices such as my laptop and the sky wireless adapter (for getting on demand etc) keep disconnecting from the home hub and i keep having to reconnect them. Its really annoying, the sky wireless adapter disconnect every couple of days and i have to re enter the wireless key.
Can anyone help?
ThanksDid you turn of smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Did you split the networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
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BT Infinity / Home Hub 5 - Replace With Apple Time...
First post, so bear with me!
I've been a long time user of BT Broadband and the subsequent Home Hubs, having used the Home Hub 3, 4 & now 5.
I'd like to rip out the Home Hub 5 and just use the Apple Time Capsule, can this be done or do I still need to keep the Home Hub 5 (All the posts on here seem to allude to BT Customers having a separate white modem, I don't have this, just the router and the two sockets in the wall plug).
There seems absolutely no point buying the Time Capsule if I have to keep the BT Router! Well, maybe there is but I don't want the router and the Time Capsule!!
Can I just plug in the relevant cable from the top wall socket box straight into the Time Capsule, don't know.
Any advice gratefully received!
Many thanks.no you need a modem as well
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Home hub 3, Bt infinity keep rebooting and resynci...
About a month ago, my link started playing up.
about 2 or 3 times an hour it loss sync or something and we lost the Internet for about 1 or 2 minutes
and about every 2 or 3 hours the home hub reboots.
has anyone got any ideas on how to sorting it out?
RogerAre you experiencing these dropouts via Ethernet or via Wireless? You could try a factory reset of the hub, on the back of the hub there is a pinhole where you stick a pen in and push to reset it back to default settings.
Regards Edd
Check your Line
BT Speedtester -
Re: 2nd home hub 5, Infinity still keeps disconnec...
Hi Everyone..
Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
08:24:10, 29 Apr. (60063.610000) PPPoE is up - Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
16:19:35, 28 Apr. ( 2187.920000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
15:58:10, 28 Apr. ( 902.870000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:51:19, 28 Apr. ( 492.570000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
15:46:58, 28 Apr. ( 245.670000) PPPoE is up - Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
Regards
DeltaOskarMikeHi Imjolly
Thanks for getting back to me.
Here's the information - although I've sanitised what I think is personal information...
ADSL Checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
HighLowHighLow
FTTC Range A (Clean)
80
64
20
20
Available
FTTC Range B (Impacted)
79.6
52.9
20
12.2
Available
WBC ADSL 2+
Up to 7
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4.5 to 11
Available
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Troubleshooting > helpdesk
1. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:25:00
6. Data rate: 9999 / 38274
7. Maximum data rate: 22729 / 75117
8. Noise margin: 13.9 / 16.4
9. Line attenuation: 19.4 / 15.7
10. Signal attenuation: 19.4 / 15.7
11. Data sent/received: 14.4 MB / 191.9 MB
12. Broadband username:
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxxxxxxxxxx
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
Re: HH5 New Software Version 4.7.5.1.83.8.204
on 23-02-2015 12h31
Hi Guys,
We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
Regards
DeltaOskarMike -
The wifi on my iPod keeps going off. I go to settings, turn wifi back on and click on my home hub in choose a network zilch!!! message pops up 'Unable to join the network'!! Can anybody please suggest a solution. I am not really a tech type but if given clear instruction I may be able to solve this menace. Thanks
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
IPod touch keeps loosing my home hub as the default wifi connection
Can any one tell me how I can keep the Home hub as my default wifi connection when I am at home. Currently I will set it to connect to the Home hub and it does no problem. then when I stop using it for a while it becomes disconnected and I have to reconnect it manually again which can be a bit of a nuisance.
Any help on this and why it is happening would be much appreciated thanx ahead of timeyes it is thats not the problem its staying logged on it seems after a period of inactivity it unlocks itself and locks on to a free wifi network like BTzone which although that is great for out and about stuff but not at home when I have my own network.....any ideas would be appreciated as to why this is happening and how I can stop it thanx ahead of time
-
Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out". Can anyone help me?
GGo into your router's page and disable password protection and try connecting again.
-
Since upgrading to ios6, all the family's apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device and we have to reconnect through settings. This appears to be an ios6 software issue.
Is there a solution to this wifi connection issue or do we wait for a software fix?
I'd hate to think Apple is going down the Microsoft path, of passing untested software onto the user. What ever happened to Regression Testing, to ensure the existing functionality remains intact?
I bought into the Apple dream, because it was intuitive, reliable & enjoyable to use, all the things that Microsoft windows isn't.
Other issues we are experiencing are, Games are stuttering and the kids really miss the old YouTube app.
Please Mr Browett, sort these issues out.iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
~~~~~~~~~~~~~~~~
YouTube is not now part of iOS 6.
However, you can go to the App Store and do a search using YouTube. You can download several YouTube apps: YouTube (for the iPhone, a IPad app is in work), several users like Jasmine and YouPlayer.
Cheers, Tom -
I received my home hub 4 in October 2013 but after numerous calls to the BT Helpdesk I have now had to revert back to my home hub 2 to get a decent reliable signal Im currently paying for BT infinity unlimited but I'm seriously thinking and going to sky they seem to a more reliable product. I've phoned the BT Helpdesk and they are equally useless being on hold for 45 minutes and being transferred to be put on hold for a further 20 minutes with no resolution to the issues I've reported
Hi Dogandnophone,
I'm sorry that you're having problems with your BT home hub dropping out. Have you tried to manually change the wireless channel? Check out this link for help with this and let me know if it works.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
BT Infinity Home Hub 5 keeps disconnecting
We have the Home Hub 5 broadband for few months. We have been experiencing the regular (10-20) disconnections per day, without the internet connecting back automatically. We need to go back to networks and select connect (or sometimes disconnect, as the message is that the connection is limited) and then try to connect again. Despite having selected connect automatically on many occassions, that is never implemented. Sometimes, when the connection drops the router light changes to orange colour (for few seconds) and then get blue again, sometimes it seems to stay blue throughout.
Distance Selling regulations alone won't be of much use unless it has been less than 7 days since you received the HH5. If it is less than 7 days, contact them and inform that you wish to return the item - you do not need to give a reason.
If there is a fault then your contract is with whoever you purchased the items from. If BT directly then it is them you'll need to speak to, however I "believe" you have to give them "reasonable" time/chance to sovle the issue before a refund can be demanded.
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