Keep having to reboot home hub.

I was wondering if anybody else had encountered this problem.
I've had infinity for a couple of years now and bar some teething issues the service has been flawless.
Last month I "upgraded" to Infinity2 and have been encountering problems where bandwidth drops and downloading large files takes ages.  A quick reboot of the home hub and I'm back up to full speed.
E.G. An 800mb iTunes app update was going to take 45minutes to download but 2 minutes after the hub reboot and a HD Apple TV film was going to be ready to view in 2 hours pre hub reboot and was available to view straight away afterwards.
This never happened with infinity1... any ideas?

There are other posts on this where users are reporting their speed dropping on wired connections to as low as 0.5 mbps and either a reboot of the Home Hub or pressing disconnect/connect in the Hub settings (or pulling out the DSL cable and putting it back in) solves the issue for 12 hours and then it slows donw again.
I've written a poweshell script to test the download speeds and can confirm it's EXACTLY 12 hours after a reboot/disconnect-connect when the issue comes back.

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    many thanks. brian

    Not possible, you have to have two accounts and pay for two phone and broadband lines.
    If you are nearby to a BTFON or BTOpenzone hotspot at your second address, then you can use that for free.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
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  • Rebooting Home Hub

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  • PC keeps disconnecting from home hub.

    Got a very annoying problem, for some reason my computer keeps disconnecting from my home hub. Its got much worse recently and I have no clue what is doing it. Sometimes it can stay disconnected for a couple of hours and when you finally get the connection back it says it cant connect to the Internet. Also my network adaptor cant find my hub but it will find my neighbours even though the hub is just down the stairs from my PC. Signal it good-excellent. There are 2 other computers using the same hub but the are totally unaffected by this.
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Devices Disconnecting From Home Hub 5

    Had this problem ever since changeing to the home hub 5 / infinity a couple of weeks ago.
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    Did you turn of smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
    Did you split the networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity / Home Hub 5 - Replace With Apple Time...

    First post, so bear with me!
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    Any advice gratefully received!
    Many thanks.

    no you need a modem as well
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Home hub 3, Bt infinity keep rebooting and resynci...

    About a month ago, my link started playing up.
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    and about every 2 or 3 hours the home hub reboots.
    has anyone got any ideas on how to sorting it out?
    Roger

    Are you experiencing these dropouts via Ethernet or via Wireless? You could try a factory reset of the hub, on the back of the hub there is a pinhole where you stick a pen in and push to reset it back to default settings.
    Regards Edd
    Check your Line
    BT Speedtester

  • Re: 2nd home hub 5, Infinity still keeps disconnec...

    Hi Everyone..
    Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
    After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
    As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
    Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
    So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
    So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
    Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
    08:24:10, 29 Apr. (60063.610000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
    08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
    08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
    16:19:35, 28 Apr. ( 2187.920000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
    16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
    16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
    15:58:10, 28 Apr. ( 902.870000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
    115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
    15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:51:19, 28 Apr. ( 492.570000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
    15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
    15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
    15:46:58, 28 Apr. ( 245.670000) PPPoE is up -​ Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
    So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
    Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
    He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
    This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
    So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
    Regards
    DeltaOskarMike

    Hi Imjolly
    Thanks for getting back to me.
    Here's the information - although I've sanitised what I think is personal information...
    ADSL Checker
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
      HighLowHighLow    
    FTTC Range A (Clean)
    80
    64
    20
    20
    Available
    FTTC Range B (Impacted)
    79.6
    52.9
    20
    12.2
    Available
    WBC ADSL 2+
    Up to 7
    4.5 to 11
    Available
    WBC ADSL 2+ Annex M
    Up to 7
    Up to 1
    4.5 to 11
    Available
    ADSL Max
    Up to 5.5
    4 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    Troubleshooting > helpdesk
    1. Product name: BT Home Hub
    2. Serial number: xxxxxxxxxxxxx
    3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
    4. Board version: BT Hub 5A
    5. DSL uptime: 0 days, 01:25:00
    6. Data rate: 9999 / 38274
    7. Maximum data rate: 22729 / 75117
    8. Noise margin: 13.9 / 16.4
    9. Line attenuation: 19.4 / 15.7
    10. Signal attenuation: 19.4 / 15.7
    11. Data sent/received: 14.4 MB / 191.9 MB
    12. Broadband username:
    13. BT Wi-fi: Yes
    14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
    15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
    16. 2.4 GHz Wireless security: WPA2
    17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
    18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
    19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
    20. 5 GHz Wireless security: WPA2
    21. 5 GHz Wireless channel: Automatic (Smart Wireless)
    22. Firewall: Default
    23. MAC Address: xxxxxxxxxxxxx
    24. Modulation: G.993.2 Annex B
    25. Software variant: AA
    26. Boot loader: 1.0.0
    I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
    Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
    Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
    Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
    Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
    Re: HH5 New Software Version 4.7.5.1.83.8.204
    on ‎23-02-2015 12h31
    Hi Guys,
    We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
    This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
    So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
    Regards
    DeltaOskarMike

  • The wifi on my  iPod keeps keeps going off. I am going to settings but it is not allowing me to click onto my own home hub? Really frustrating

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  • Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out".  Can anyone help me?

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  • TS1398 Since upgrading to ios6, all apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device. It's an ios

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    Fix For iOS 6 WiFi Problems?
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    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
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    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting
    http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet
    http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
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    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
    ~~~~~~~~~~~~~~~~
    YouTube is not now part of iOS 6.
    However, you can go to the App Store and do a search using YouTube. You can download several YouTube apps: YouTube (for the iPhone, a IPad app is in work), several users  like Jasmine and YouPlayer.
     Cheers, Tom

  • Home Hub 4 keeps dropping out

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    Hi Dogandnophone,
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    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity Home Hub 5 keeps disconnecting

    We have the Home Hub 5 broadband for few months. We have been experiencing the regular (10-20) disconnections per day, without the internet connecting  back automatically. We need to go back to networks and select connect (or sometimes disconnect, as the message is that the connection is limited) and then try to connect again. Despite having selected connect automatically on many occassions, that is never implemented. Sometimes, when the connection drops the router light changes to orange colour (for few seconds) and then get blue again, sometimes it seems to stay blue throughout.  

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