Rebooting Home Hub

Any issues reporting or disconnecting home hub for a while ?
I'll be leaving the openreach router alone.. So I'm assuming it won't affect my connection etc.

The sync speed is controlled by DLM. The IP (BRAS) profile is set to match the sync speed when pppoe connection from router to exchange is established, eg when the router is restarted (or disconnected/reconnected). Therefore the IP profile will change on router restart if the sync speed has changed since the last router reconnect.
The speed you will get at any time is (approximately) the lower of the sync speed and IP profile. Thus if the sync speed has dropped, the lowering of the IP profile won't lower your speed; it will already have been lowered by the lower sync speed. If the sync speed has been raised, the reconnection will increase the profile and your speed will increase. That is why it is worth disconnecting/reconnecting the router every day or so if you experienced a DLM speed drop and you are expecting it to increase again.
In general, a reconnection of the router will always change your IP address.

Similar Messages

Keep having to reboot home hub.

I was wondering if anybody else had encountered this problem.
I've had infinity for a couple of years now and bar some teething issues the service has been flawless.
Last month I "upgraded" to Infinity2 and have been encountering problems where bandwidth drops and downloading large files takes ages. A quick reboot of the home hub and I'm back up to full speed.
E.G. An 800mb iTunes app update was going to take 45minutes to download but 2 minutes after the hub reboot and a HD Apple TV film was going to be ready to view in 2 hours pre hub reboot and was available to view straight away afterwards.
This never happened with infinity1... any ideas?

There are other posts on this where users are reporting their speed dropping on wired connections to as low as 0.5 mbps and either a reboot of the Home Hub or pressing disconnect/connect in the Hub settings (or pulling out the DSL cable and putting it back in) solves the issue for 12 hours and then it slows donw again.
I've written a poweshell script to test the download speeds and can confirm it's EXACTLY 12 hours after a reboot/disconnect-connect when the issue comes back.

Home hub 3, Bt infinity keep rebooting and resynci...

About a month ago, my link started playing up.
about 2 or 3 times an hour it loss sync or something and we lost the Internet for about 1 or 2 minutes
and about every 2 or 3 hours the home hub reboots.
has anyone got any ideas on how to sorting it out?
Roger

Are you experiencing these dropouts via Ethernet or via Wireless? You could try a factory reset of the hub, on the back of the hub there is a pinhole where you stick a pen in and push to reset it back to default settings.
Regards Edd
Check your Line
BT Speedtester

Chromecast requires Home Hub 5 reboot every 48 hou...

I am having a problem with my chromecast whereby it requires me to restart my home hub 5 every 2 days, i have re-configure the home hub so that it is only connected to the 2.4ghz channel which i originaly thought may have been the problem, anyone else have this issue and what was the resolution.

this was a previous post on same subject https://community.bt.com/t5/Other-Broadband-Queries/Home-Hub-5-and-Wireless-access-point-spoofing/td...
can you post stats from your hh5 - go to hub manager then troubleshooting then helpdesk and post 1-12
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Home hub 3 Wifi

Hi.
I have my second homehub 3 as my previous one kept on rebooting. This one doesn't reboot, however, almost every day I get a spell where the wifi signal drops, my devices all lose the connection and start moving onto "Wifi with fon" and then the wireless signal comes back. The wifi light on the home hub actually switches off for a second or 2 and comes back on.
I spoke to support who told me to change channel and adapter settings which I had already done to be honest but it is still the same. My broadband speed and connection is fine, fast and reliable but this wifi issue is driving me crazy.
BT say that as I am out of contract, the best thing to do would be to re contract and then I would get a home hub 5. I feel that this is not an acceptable solution as I could quite conceivably be stuck in this situation for another year if I do this.
Has anyone experienced this before/have any ideas?
Cheers,
GT

By being 'out of contract' you are actually in a rolling monthly contract where you can leave at 30 days notice less if you use mac code but you are paying the full market rate for your package - any special deal has ceased. By starting a new contract you could negotiate a deal and probably save money - up to you
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Home Hub 3 with low sync speed

Excuse a newbie who's somewhat jealous of people complaining how they only get 8Mbps!
A combination of factors means that for months I have been getting a sync of 2624-3040, which equates to a profile of 2000-2500 and resultant download speeds of 1650-2250 using my old Voyager 2091. Then about a year ago, after fitting an I-plate etc. etc. I was achieving fairly consistent downloads at 2200 - so I asked for BT Vision. I can't comment on it, because almost immediately my download speed dropped and my profile was set back to 2000 so Vision was a waste of space. This didn't correct over time, so at the end of September I called up and an engineer came to test my line, swapped me to a new pair due to earthing issues and said I might want to replace my trusty old voyager. All this disruption still had negligible effect, so around Xmas I obtained a Home Hub 3.
Bad to worse - in the last week I have had to reboot the HH3 at least 5 times (so I'll never get to the end of my BRAS training period) and whereas before I could watch Iplayer etc. 95% of the time, now it seems incapable of streaming for more than half an hour, before the speed drops below an acceptable limit. I'm close to junking the HH3 and going back to the Voyager.
Is this normal? I've read about the HH3 dropping speeds on contention - am I seeing the issue because this makes my speed unusable? (A drop of 1Mb on an 8Mb speed might be annoying, but for me it's fatal!) or do I have a rogue hub .... in which case, what do I do?

Results fresh in as you'll see - internet froze again 20 minutes ago and forced ANOTHER reboot.
With regards to your standard questions - as you'll see from my earlier post, I had a BT engineer in with me for over 4 hours in September, so all the "normal" tests were done, internal wiring checked, quiet line test was done from the master socket, he even swapped me to a new pair with better earth. There are 3 extension and the NTE5, all filtered. .... oh and neighbours with another provider achieve 2K+ constantly.
I am not now connected to the NTE5, but the engineer cut the bell wire and it has an I-Plate anyway (belt & braces!). During tests with him and for 3 weeks after (without a reboot) the router was connected directly to the master socket and it made no difference, except weakening the wireless signal to my office. So I am again connected to my office extension socket, as before, and the move had no discernable effect on sync since October.
So I'm not really expecting much on sync, live in a rural area, 2.5 clicks from the exchange (ADSL/POTS) but have a line length of over 4Km using the normal calcuation, probably with lovely aluminium along the way.
I'm just gobsmacked that the new Hub appears to be unfit for purpose, drops the download speed at the drop of a hat and freezes up on a regular basis .... so this is my final fling before jacking it and probably joining my neighbours with a provider who CAN offer an improvement.
ADSL Line Status
Connection Information
Line state:                               Connected
Connection time:                      0 days, 00:16:54
Downstream:                           2.625 Mbps
Upstream:                               448 Kbps
ADSL Settings
VPI/VCI:                                 0/38
Type:                                     PPPoA
Modulation:                             G.992.1 Annex A
Latency type:                          Interleaved
Noise margin (Down/Up):          6.4 dB / 18.0 dB
Line attenuation (Down/Up):     56.6 dB / 31.5 dB
Output power (Down/Up):        18.1 dBm / 11.9 dBm
FEC Events (Down/Up):             88308 / 2
CRC Events (Down/Up):             3197 / 7
Loss of Framing (Local/Remote):  0 / 0
Loss of Signal (Local/Remote):     0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):             1694 / 1
Error Seconds (Local/Remote):    544 / 3
Test Results
Test1 comprises of two tests
1. Best Effort Test: .
Download speed achieved during the test was - 1752 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2688 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test:
Download speed achieved during the test was - 747 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Home Hub 3

I recently went over to BT Infinity and the engineer who fitted it was unhappy with the HH3 with a very low mbps which he said was lower than my old BT Broadband. He fitted a type 2 Home Hub (type B with a red socket for an Infinity Broadband plug) from his van, this has been giving a reading of 37 to 37.5 mbps download and 7.9 to 8.1 upload speed, it sometimes slows down and a few times has stopped working and needing the reset button pressed but for most of the time it is good.
He left me with the Home Hub 3 which he said to try after a couple of weeks. I have tried it a few times and after a short time the speed drops to sometimes single figures or even stops and it is difficult to get it to reboot. I have tried the phone help line but after a couple of hours it dropped down again.
What I would like to know should I stay with the Home Hub 2 which seems to work Ok, as I am not sure that it the right type and is safe (the engineer said that it was a special HH2 made for Infinity not a normal HH2) to use on Infinity. If I have to have an HH3 on Infinity how do I get the one I have got replaced.
Thanks
Peter
Solved!
Go to Solution.

The HH2 for Infinity is fine.
Call 0800 111 4567 and complain about the HH3 not working. Be polite but firm, and insist on a replacement.
If that is not successful, report the issues to the Forum Moderators here:
http://bt.custhelp.com/app/contact_email/c/4951
They are usually able to resolve this sort of issue.

Home Hub 3.0B Management interface unresponsive.

This month (2 weeks ago) I upgraded to Infinity 2 and got a new Home Hub 3.0 Type B.
I was able to get it all working as I wanted to - home network using 172.16.0.1/23 (because of conflicts with vpning into work which already routes 192.168./16 and 10./8)
However, often, very often, trying to access the Hub web interface on 172.16.0.1 or via bthomehub.home simply fails to respond. Regardless of the browser, or me using telnet to simulate a HTTP call.
#host bthomehub.home 172.16.0.1
Using domain server:
Name: 172.16.0.1
Address: 172.16.0.1#53
Aliases:
bthomehub.home has address 172.16.0.1
# telnet 172.16.0.1 80
Trying 172.16.0.1...
Connected to 172.16.0.1.
Escape character is '^]'.
GET /
And it just hangs.
Even though the web management interface is unresponsive, the internet seems to work ok, though wifi is sporadic.
Rebooting the hub doesn't seem to help. I read some reports of badly fitted heatsinks on these Type B's - so could mine be over heating and causing this lock up? If I leave it and try again in a few hours it may work again. Yesterday the internet connection dropped twice and when I was able to login to the web interface, the Event log showed that the hub had spontaneously rebooted itself.
Do I have a bad home hub?

Hi pgregg,
Have you tried a full reset of the hub yet? Not just a reboot?
Chris
BT Mod Team.
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Home Hub 3 - Impact of changing Hub IP Gateway Add...

Hi all,
After some help/reassurance here please!
I just had an Infinity installation along with a new Home Hub 3 type B
I noticed some problems using some applications run over a VPN to a company I am working for
One of their network techies told me this (excuse the English, it is a Swiss company):
In this case, there is a wrong configuration of the local router/dns server.
The returned IP 92.242.132.15 is an intenet address. The local physiical network has a configured DNS on 192.168.1.254, this address is reserved for special use on the Cisco security agent. The local router device must be reconfigured to not be a DNS or not use 192.168.1.254.
Looking at the Hub settings sure enough 192.168.1.254 is the Hub IP Gateway Address.
There are some instructions here on BT site on how to change the settings
But, if I follow these and change:
DHCP Server Enable from Yes to No
Hub IP Gateway Address from 192.168.1.254 to 192.168.1.253
DHCP Network Range End address from 192.168.1.253 to 192.168.1.252
Will this cause any problems?
Thanks in advance for your help
Solved!
Go to Solution.

OK... no one knows. Fair enough.
Thought I would answer myself in case it helps anyone using the search facility in the future.
I found that in fact you can reset the hub to a different preset range of IP addresses. 172.16.0.nn
This worked fine, and does NOT reboot the hub in case anyone is concerned about that.
Note you may need to renew the DHCP lease on the attached PCs... this is simply opening a command prompt:
type "ipconfig" (no ") if that shows an IP address in the old range then type
ipconfig /release - should now have zeros
ipconfig /renew - should now have an IP address in new range
One of the techies that did not answer this may say you do not need the "release" first. But I was not sure so did both.
This also fixed the contention with the VPN's Cisco Security Agent

Fed up with resetting my BT Home Hub 3 and it's so...

I keep having to reset my BT Home Hub 3 because of problems with wireless connections.
The Hub is close to all the equipment.
I have lots of things connected to it:
-          iPhones - Slow not much better that 3G
-          Blackberrys
-          Macbook - Very fast
-          2 Dell Laptops - Slow
-          New model Panasonic TV – Viera ST50 Series – Has Wireless inbuilt – New this year - Slow + buffering problems
-          Sky Box connected via Netgear WN2000RPT Wifi Range Extender - Slow + buffering problems
-          Hard wired PC - Very fast
All worked fine with my old Netgear Router (before I changed to BT).
When I first had this Hub (it’s my 2nd) all was OK for a couple of weeks.
After a while (usually a few days after resetting BT Home Hub) the older Dell Laptop will keep losing its connection.   Once the problem starts the laptop might last for 5 or 10 minute intervals, lose connection and then automatically reconnect, etc, etc.
I'm will to accept that the Laptop is old, but when the Laptop is playing up the TV plays up too.   The Internet on the TV’s also fails.
The answer is to reboot the BT Home Hub.   The Laptop and TV are then both OK (for a few days).
I’m getting fed up with resetting the Hub.   Especially as it has dropped out while watching online TV.
All the other devices appear OK (maybe slow but remain connected).   Only the older laptop and the TV actually lose connection.   But resetting the BT Hub fixes the problem for a few days.   So the hub is at fault.
Recently I’ve been getting other problems.   Now whenever I need to reset the BT Home Hub I need to disconnect the Netgear WN2000RPT.   If I don’t disconnect the Netgear the BT Home Hub appears to start up and connect OK and everything appears to connect to the Hub OK. But then none of the Internet content works.   Websites don’t work, TV reports no content.
Now whenever I reset the BT Home Hub I must first turn off the Netgear WN2000RPT.   Previously this never used to be a problem.
In case compatibility with the Netgear WN2000RPT is an issue I now usually leave it unplugged.   I only turn it on for Internet content from Sky.
But the problems described above continue even when Netgear WN2000RPT is turned off.
When playing up the Laptop sometimes shows “Unsecure Connection”. I wonder if it’s picked up the BT FON connection (but it shows the normal connection).    I suspect the start of the problems may have coincided with the activation of BT FON on the box (could this have taken 2 weeks?).   I’m sure that it was BT FON that completely broke my first BT Home Hub 3, we had had it about a week, then wifi would not connect from anything, after hours on the phone to BT support we could not establish a wireless connection to the Hub, but strangely all was OK on the FON connection.
We have BT Infinity.
Hub is generally slow.   Wired Internet is lightning fast.   New Macbook (using Chrome) via wifi is lightning fast.   Everything else disappointingly slow.   TV and Sky both have buffering issues.
Any ideas?
Solved!
Go to Solution.

Ludite60
The HH3 has the ability to hop around the various Wireless Channels (of which there are 14, see http://en.wikipedia.org/wiki/List_of_WLAN_channels for indepth info) to enable the hub to pick the best channel for you, taking into account any cordless phones, mobile phones, microwaves etc, all of which could interfere with your wireless signal.
By reseting you HH3 you are forcing it back to its factory default channel (Channel 7 I guess). Over a period of days, the HH3 may decide that its default channel isn't the most appropriate and select another channel based on what interference it 'sees'- clearly if it gets this wrong (as my HH3 did) then you potentially get wireless reception issues.
Consequently, I decided to manually find out what the best channel was by install a wireless scanner (free @ http://www.metageek.net/products/inssider/), then:
1. Manually change the HH3 Channel (via its settings)
2. Check the wireless reception 'power' using inSSider installed on the laptop around your house, ie next to your TV etc.
3. When you find the channel that gives you the best wireless reception, tell the HH3 to remain on that Channel by disabling the 'Smart Wireless' feature (there's some info on this @ http://bt.custhelp.com/app/answers/detail/a_id/32236/~/how-do-i-change-the-wireless-channel-on-my-bt...)
As I say, my HH3's range was useless until I forced it to stick to a set Channel, now I have reliable coverage all around the house. Hope this is some help.

Port Forwarding on Home Hub 5 not working

Hi,
Is anybody else having problems getting ports to forward on their Home Hub or Home Hub 5?
I am a new BT customer, less than a week infact and BT have been utterly hopeless in getting this resolved. All they do is send me instructions for port forwarding on a homehub which I do not need and tell me that i need to pay for their tech support to investigate it further which is freaking ridiculous considering port forwarding is an essential part of any router and this router is brand new, less than a week old. (Do BMW sell you a car and then refuse to take responsibility for a broken engine?)
My other option is buying an ADSL 802.11ac router for £150 which out of principle, i dont think i should have to do. One of the reasons i came to BT in the first place was because the homehub is supposed to be one of the best free provider supplied routers around.
Please only reply to this if you know what you are talking about or have experienced this same issue yourselves. I reiterate that I have not missed any configuration steps on my part and this is a case of the homehub simply not working as it is designed.
Scenario:
I like to have remote desktop access to my home computer from external networks. I do not use 3rd party software such as 'log me in' or 'team viewer', I like to use Microsoft Remote desktop and had been doing so for years with my Sky broadband until last week.
I have dynamic DNS running on my machine which updates my constantly changing external IP to the dns server so dont worry about that, thats all good.
I have correctly set up the forwarding of TCP 3389 to the static I.P of my home desktop on the homehub (and rebooted and or factory reset several times)
Result:
Nothing. The homehub displays as though it has forwarded the ports yet i am still unable to remote in from an external network. The port shows as closed when i run a port scanner.
The same goes for other ports I have tried to open. For example, my Xbox One.
BT are sending me out a replacement Hub to try but I fear that this will have the same result as i have seen a few other people post with the same issues.
If anybody has experienced and or resolved this, please let me know and i will be forever grateful
Thank you

When you do a major network revision always reset the TC to factory and start over.. it simply remembers too much of the last setup.
Plug WAN TC into the HH5 and run through the airport utility again. The TC must go into bridge mode. It then should work fine, but I recommend particularly with Mavericks you use strict naming.
Not apple names.. long, loose and loopy.
Names that are short, 2-10 characters is plenty but make an upper limit of 20.
No spaces..
Pure alphanumeric.. no apostrophe or any other odd character.

Xbox 360: How To Open Your BT Home Hub Ports!

If you use a BT Home Hub and Xbox Live, you may need to open ports for a better connection, even if your NAT tests as Open. Some issues that this will fix:
Friends list Voice chat
Joining friends list games
Joining some games such as Call of Duty 3 (could not connect to all players error), or host in some games such as Gears of War.
I suggest backing up your router's settings after you make these changes if it works for you, and maybe before you start in case you mess something up!
1. First lets reset our BT Home Hub to its factory settings:Link
2. Go into your BT Home Hub and disable UPnP
Go to http://bthomehub.home
Click on Settings
Log in with your Hubs defult Admin password.
Click on Advanced Settings.
Click on Continue to advanced settings.
Click on Applications Sharing.
Click on UPnP.
Turn UPnP off and click apply.
UPnP
Universal Plug and Play. Great Idea. Not so good in the real world. In theory, you should disable UPnP if you set up forwarding rules. The purpose of UPnP is to automatically detect the ports that need to be opened, and open them for you. Unfortunately it doesn't always do it as efficiently as you could do it yourself. On the other hand sometimes a router with forwarding rules set up seems to connect better with UPnP enabled. Toggle both ways, remember to reboot the router after any changes you make. CONCLUSION ABOUT UPnP: Disable it before the first time you ever turn on your 360.
3. Lets make our Xbox IP address is static:
In your 360's dashboard, go to the "System" blade and select "Network Settings", and then click "Edit Settings". You're now in the "Basic Settings" screen.
Select the "IP settings" section. (later you'll also have to adjust the "DNS Settings" section right below it.). Change it from Automatic to Manual. You'll have to change all three things listed here:
IP Address
Subnet Mask
Gateway
Make the IP address about 20 numbers higher for the last three digits. For example, if your IP address is 192.168.0.101, you can use 192.168.0.121
What numbers do I use?
a) You can simpily write them down from the xboxes dashboard while you have it set to automatic.
b) You can get this info from your PC. Go to start>>Run>>cmd. Now in the DOS interface, type ipconfig. The DNS is the same number as your gateway.
When you entered all three items, click "done" and it will prompt you to do an Xbox Live test. You will fail it, but you have to test to continue (You can cancel the test before it ends).
Now hit done again and back out to the Basic Settings, and select the DNS settings section, right under the IP Settings section. Change from Automatic to Manual. You only need to enter the Primary DNS server, leave the Secondary DNS server the way it is (blank). For the DNS server, you're going to use whatever you used for the Gateway.
That's it. Now back out, do an xbox live test (otherwise it won't save) and you'll probably still get a moderate or strict NAT, or even Open. But even if it tests as open, that doesn't mean your ports are open. But it's a good sign.
4. Open Your Ports
Portforward.com is an excellent resource for this information. Select your BT Home Hub, next follow the tutorials to open the ports for Xbox live etc and the games you play!

glad you solved your problem
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BT Home Hub 3 and loss of Wi Fi when using either ...

Dear Forums,
Have been a BT broadband customer since 2012 and To tell you the truth I am completely dissatisfied with BT, the home hub and the help desk people. For the last 8 months I have been having problems either with Intermittent broadband, where the Hub just decides to reboot itself or where I lose my WiFi capability completely. New HH3 back in October, since then I have to reset the Hub (30 secs push the recessed button) to get my WiFi to work. This solution lasts for maybe 24 hrs.
I only have my Sky tv box and the Sonos system connected directly with cables to the hub, I have 5 other devices registered on the wifi. Two phones and two iPads plus the home computer. We are light users of the Internet just two adults using it.
The problems seems to be with streaming anything... If the Sonos is playing the radio for instance ( a small but steady stream of data I guess), after a few hours the wifi stops working, no internet on any devices although there is a full signal and HH3 is shown in the settings page of the device for instance. I also lose connectivity with the Sky TV box to the Internet, but the radio is still playing so Sonos is connected?? I have been told to 1. change wifi channels, didn't work. 2. Turn off the option to have BT wifi hotspots, didn't work 3. Reset the router, worked for 24 hrs. 4. Yesterday BT ran some tests and "reset their end of the network" at least that's what she told me, worked for 24 hrs only.
I feel that the HH3 is not up to the job with today's environment i.e. Using wifi and streaming feeds at the same time. I have asked for a newer hub (although I hear HH4 has its issues also) but have been refused saying I'd have to take out a new contract as there is nothing wrong with the hub I have....
I don't see why I should have to buy a third party router to replace BT equipment as they are not providing the service I'm paying for.
So any advice or suggestions would be great fully received.

if your minimum term contract has expired then the hub is yours and any warranty has expired. your monthly payments then revert back to standard terms and any discount you had at outset has ceased. you then go on a rolling monthly contract and the benefit of keeping that is you can move to another ISP with 30 days notice or 14 days if using a MAC code with no cancellation penalty
in the vast majority of cases if you renogotiate a new contract you can get a better cheaper deal that you are currently paying but you then lose the ability to move at short notice without penalty
you can always phone the options team who are uk based and see what is on offer, including negotiating a new hub, and if you don't like the offer then don't accept 0800800030
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Sharing Mac's across a BT Home Hub network

I had a problem with this today and saw that this has been asked before with no answer available, and that topic has been closed.
The original poster had problems connecting macs across his BT Home Hub network.
I went into advanced settings on the BT home hub router and changed the wireless config to use 802.11b/g instead of the default 802.11b/g/n. Apply and reboot the router. This now allows macs to connect to each other wirelessly.
Hope this helps someone.

No joy I'm afraid.
Tried this on both mac's and once again it timed out…
Could it be a home hub setting?
Just wanted to check to see if anyone else had this problem before I spend 3 hours speaking to some dude with no knowledge of apple in an indian call centre!

BT Home Hub - Wireless Problems

I have been having a problem with some but not all wireless connections on my home hub. Normal browsing, email with iPads , iPhones and laptop etc are fine. However I have 2 printers that I connect using wi-fi and an apple time capsule and the sky box seem to be loosing wireless connections about once every day, the only remedy is to shut down the home hub and reboot, then all is fine for a day or so. I have had the home hub for over 6 months and this has only just started happening in the past few weeks,
Hope someone can help.

you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
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Rebooting Home Hub

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