Keep trying to purchase music...*** APPLE SUPPORT!!! :I

When I go to purchase a song, both yesterday and today, after inputing my password and other account info for purchasing, I am unable to download the songs Im trying to purchase and keep getting kicked out of the system as if going in circles. It's maddening to say the least. HERE is what Ive done to exhaust my efforts in resolving the issue...and with minimal support from APPLE:
Ive also tried downloading via wifi on my ITOUCH. Still nothing.
I've emailed apple support and havent received ANY response within the promised 24 hour period. Ive also CALLED them twice unsuccesfully to get this issue resolved.
Ive also tried establishing another new account to see if this issue could just be with my original account...still nothing.
Ive also tried reinstalling ITUNES on my computer and doing a system restore to resolve the issue & STILL havent resolved it.
Im ****** OFF THAT APPLE doesnt provide better support or live support for ITUNES issues. Ive bought hundreds of dollars worth of music and this kind of service is unacceptable!!!
***, APPLE!!! Fix this issue IMMEDIATELY!!!

So, this is the RIDICULOUS EMAIL that I just received from ITUNES support... Again Ive tried UNSUCCESSFULLY to purchase the music as he suggested....
Any ideas!?
Greetings from iTunes Store Support team. My name is Raj and I am glad to assist you today.
I understand that you are concerned about the purchases that you made through iTunes Store on 5/11/11. It is essential for me to be able to provide you with the right information for your issue, and I will do the best of my ability to help you resolve your issue.
Elizabeth, I have reviewed your purchase history and I noticed that on this date you have only downloaded a free application "TwitVid". It appears that due to some reasons this purchase did not went through.
If you wish to review your purchase history, please follow the steps provided below:
http://support.apple.com/kb/HT2727
I have also reviewed your account information and I noticed that everything is clean from our side and you should be able to make purchases.
I will request you to re-try purchasing those songs, if still you are unable to do so, please write back to me so that I can further investigate this issue for you.
Resolving your issue is important to me, and I look forward to your reply. Thank you for your patience while we work together in resolving this issue. Have a nice day!
Sincerely,
Raj
iTunes Store Customer Support
I work on Monday to Sunday, 07:00 AM - 04:00 PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Similar Messages

Im trying to purchase music on my ipod but it keeps telling me that i need to answer my security questions. how can i reset them? i forgot the answers

how can i reset my security questions? ive been trying to purchase music and it keeps sending me to answer the secutiy questions

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from under about this mac and it is the same as the one one the bottom of the MAC any ideas ?

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?

Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
Do you have an original shipping carton the unit arrived in?
If the product was a retail 'open carton' purchase and no
back-track is possible, contact the reseller.
And if the computer had seen a major service with logic
board replaced, etc, it may have other issues with serial
number vs one they may have assigned it. Usually a
new logic board may have the SN flashed or if a unit
was determined to be a reman, a new # assigned. But
that would appear in System Profiler, if officially reman.
If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
https://getsupport.apple.com/GetproductgroupList.action
A blue text with triangle See all products and services opens an Apple ID
sign-in window, then the page changes to show your items & info about them.
If you run the serial number through online Lookup, what appears?
http://www.powerbookmedic.com/identify-mac-serial.php
Not sure if this helps, 'your product' should appear - if registered.
Good luck & happy computing!

I tried to purchase music at iTunes with the iTunes card I was given. I was able to redeem the amount and it shows on my apple Id I have $25 but it does not pay my purchase it will still go to my credit card and bill it. It did not give an option.

I tried to purchase music at iTunes with the iTunes card I was given. I was able to redeem the amount and it shows on my apple Id I have $25 but it does not pay my purchase it will still go to my credit card and bill it. It did not give an option.

If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

TS3297 When trying to purchase music on my MacBook Pro I got this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store.

Trying to purchase music and received this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store. Try again later. I have tryed multiple times and still keep getting this error message. I have the downloaded the latest iTunes version. What is the answer?

So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

Trying to purchase music, it sends me to verify my acct info, I do that hit done, it asks if I still want the purchase, I select Yes and it sends me back to verify billing information. How can I get out of this darn loop and make my purchase?

In itunes Store. Trying to purchase music, it sends me to verify my acct info, I do that, hit done, it asks if I still want the purchase, I select Yes and it sends me back to verify billing information. How can I get out of this darn loop and make my purchase?

Hi itunes for windows,
If you are being repeatedly prompted to authorize iTunes, even after you have already done so, you may find the following article helpful:
Apple Support: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
- Brenden

Guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING

guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING

You can try here with manage your account
http://www.apple.com/support/appleid/
I had mine mess up a few months ago and tried to get the e-mail three different times and it never came. I ended up scheduling for a tech to call me to figure it out.

TS1424 Trying to purchase music singles but every time click on buy song nothing happens even after signing into account

Trying to purchase music but every time click on buy song nothing happens even after signing into account

Same for me. iTunes 10.7 on Mac OS X 10.6.8.
Apple, I'd love to give you some money, but you won't allow me to do it. Please fix this.

TS4357 The song I downloaded cuts off about 3 seconds before the ending, I have tried re-downloding per apple support directions with the same results. What further actions may I take to fix this issue?

The song I downloaded (Slayer, Criminally Isane) cuts off about 3 seconds before the ending, I have tried re-downloding per apple support directions with the same results. What further actions may I take to fix this issue?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

TS3297 I keep trying to purchase something in the iStore but it comes up with "Your account is temporarily unavailable" "Store unable to access my account info" But I have checked my account info and everything is up to date.

I keep trying to purchase something in the iTunes Store but it comes up with "Your account is temporarily unavailable" "Store unable to access my account info" But I have checked my account info and everything is up to date.
I have some money from a card still on my account that I would like to use.

This has been an issue with some users for close to 24 hours now. I've been getting the error for the last 5 or so hours myself.
Having problems is understandable, it happens. and if this is related to the iCloud hack reported yesterday it is good to know Apple is trying to fix the issue.
But it sure would be nice if there was an official statement from Apple concerning this.

Im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?

im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

So I keep trying to sync music to my iPhone from iTunes, and whenever I select the album the sync goes by really fast and nothing goes onto my phone. Then when I click "On this iPhone" it shows the songs, but they're grey, and I can't click on them. Help?

So I keep trying to sync music to my iPhone from iTunes, and whenever I select the album the sync goes by really fast and nothing goes onto my phone. Then when I click "On this iPhone" it shows the songs, but they're grey, and I can't click on them. Help?

Ok, sorry. And yes, I just restored my iPhone as new and tried to put all the songs on there before I even restored with my previous backup, but it still does the same thing... even when I just checked the option to sync only "selected music or videos". How's that possible?
P.S. After I tried syncing with checked songs only, nothing showed up under Music on my phone and this message popped up in iTunes: "The iPhone "..." could not be synced because the sync session failed to finish." If you could, please tell me what that means, thanks.

ITunes will not display my iPhone on the device tab, message appears saying error in reading iPhone what can I do to correct this, I have tried everything suggested in apple support

iTunes will not display my iPhone on the device tab, message appears saying error in reading iPhone what can I do to correct this, I have tried everything suggested in apple support

- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT2534 I have an iTunes account ; I am trying to purchase music with a Gift Card that was previously entered with a small balance I would like to use when clicking on the purchase link it directs me to my Credit Card info, why?

I am having trouble redeeming the balance of an iTunes Gift Card ... any suggestions? When trying to purchase music I am directed to the Card I had used one time ... HELP??? I have a balance on the card I am unable to spend!!!

How much is what you want to purchase and what is the gift-card balance?

HT1386 I'm trying to purchase music from itunes on a different laptop than I originally set-up my ipod and itunes account. Any suggestions?

I'm trying to purchase music from itunes on a different laptop than I originally set-up my ipod and itunes account. Any suggestions?

To load music on the iPod from other that the syncing computer follow the instructions here:
Using iPhone, iPad, or iPod with multiple computers

Keep trying to purchase music...*** APPLE SUPPORT!!! :I

Similar Messages

Maybe you are looking for