Keyboard Keys or Why bother to pay for service upgrade.

I bought 3 Thinkpads and I'm wondering if I made a mistake.
One of the Keys popped of (and I popped another one trying top replace the first). I bought the extended on site warranty for this machine.
But I'm currently on hold at Lenovo support where I have been for over AN HOUR. THis is my second attempt, I called yesterday and finally gave up.
Man, I thought HP support was bad
WHat good is paying for support is Lenovo never answers the phone ?

JoeStagner wrote:
Now THREE AND A HALF HOURS !
If you have a second phone available, try calling in on it to see if you're hung up in some weird phone system problem.
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Jane
2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I am not a Lenovo Employee.
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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Why bother with payin for sim free?

why bother with payin for sim free when you still have to wait for updates for months?
I bought my 5800 sim free on order to get updates faster and it seems to always be the last to get firmware update releases
not that i can update anyway as Nokia in all it's wisdom has failed to add support for windows 7
for its software update program only the fastest selling OS in history means that most users are using it
I want V40 now not in 12 months gawd

totally agree Jimmy shame branded phones often see and update before me with my unbranded simfree phone despite me paying extra and buying outright
Phones supplied by network operators are network-branded. This means that they alter the features of the phone to suit their marketing needs and basically turn it into a semi-functional device used to advertise to you. Features that they don't want you using are removed, their logo is plastered all over the place and links to their services are stuffed into the menus.
In some cases, they add a few features that are required to take full advantage of their subscriber services.
Given that the firmware in these phones is something based on Nokia's original firmware but subsequently modified by the network operator, any updates that the operator is planning on releasing will become available to your branded phone after they've been made available to generic, SIM-free phones. You will have to wait for your network operator to modify the firmware and release it, and this can often take a very long time, if indeed the operator bothers doing it at all. You may well be left with buggy firmware while users of SIM-free phones have already updated theirs and thus eliminated the bugs. Not to mention bugs introduced by the networks themselves during the branding process.

Simple question: I want to use iCloud as a back up disk for my documents folder. How can I do this? If I cannot do this, why am I paying for access to "the cloud?"

Simple question: I want to use iCloud as a back up disk for my documents folder. How can I do this? If I cannot do this, why am I paying for access to "the cloud?"

iCloud does not provide general file storage or backup, so you cannot back up your Documents folder using it. You will need to find a third-party alternative - this page examines some options (some are free):
http://rfwilmut.net/missing3
iCloud at basic level, with 5GB is storage, is free: you only pay anything if you want to increase the storage space.

HT5622 hey! i have a serious problem coming up which is that i am asked to enter my billing info even for free apps. why should i pay for apps which are free? please help me with this problem!

hey! i have a serious problem coming up which is that i am asked to enter my billing info even for free apps. why should i pay for apps which are free? please help me with this problem! and in the billing info there is pop-up box saying i have accessed my account from didfferent computer but no i have been doing it from the same pc. please help me out.

Tap Settings > General > International. Make sure the Region Format is correct.
As for your Apple ID. Tap Settings > Store > Apple ID > iForgot
Resetting your Apple ID may help.
Congrats on your new iPad !!!

HT3702 why am I paying for something that I'm unaware that I purchased, and I want to get Information on how to stop auto-matic withdraws from my bank!!

Again, Why am I paying for something that I,m unaware that I purchased, and I want automatic payment stopped right now from my bank!!

Apple is not here. Apple does not answer questions here. This is a forum of folks who use Apple products.
With so little information there isn't a way anyone here can offer a solution. You will need to explai in detail what the issue.
http://support.apple.com/kb/HT4098

Why do I pay for AppleCare and then phone malfunctions and I get charged again to replace phone

Why do I pay for AppleCare and phone malfunctions in approx 60 days and I get charged replacement fee. Isn't this just a bait and switch scam to cheat customers?

Here are the US Applecare terms:
http://www.apple.com/legal/sales-support/applecare/applecareplusnaen.html
If the damage was determined to be accidental damage from handling, it explains the fees.

IPhone "cannot restore backup" at about 75%; why? And why am I paying for this?

I'm trying to restore my iPhone 4S.
After logging into my account it starts downloading my backup. At what is roughly the 75% mark, a message pops up saying "cannot restore backup". It takes about an hour or so to get to this point.
I have tried to do this three times with my latest backup. I just tried a fourth time using a backup from earlier this month and the same thing happened.
Is the backup too big? It's 42.8GB.
I should note that I'm using a very stable broadband connection.
It really makes me ask the question; why am I paying for such trouble? (you don't need to answer this question )
Updated:
Looking at my broadband usage shows that only about 3GB of the backup is downloaded with each attempt, so I'm guessing size does not matter (in this case).
Message was edited by: cjk77

HEY! this may sound crazy but i was having the same problem... I just kept touching my screen and not letting the screen lock or turn black and it worked.
Might sound crazy but worth a try!

Why won't Adobe open a Pdf? Why do I pay for a service that will not open a pdf?

Why won't Adobe open a Pdf? Why do I pay for a service that will not open a pdf?

Maybe you could supply us with more details about what exactly you are doing, how you are doing and what you are using to do it.
The reason I say this is because you are in the forum for Adobe Reader which is a FREE application and not a service.

How can I upgrade my iCloud account's storage but pay for the upgrade with another Apple ID?

I want to upgrade my iCloud account so that I can back-up my iPhone, however I would like to pay for the upgrade using a different Apple ID than the Apple ID associated with my iCloud account. I can not figure out how to do this, when I hit buy after selecting my desired plan it wants be the buy the upgrade with the Apple ID my iCloud account uses. Please help!

I don't think that's possible. (If you're trying to get it on another credit card, one option would be to purchase an iTunes gift card with it and redeem it to create an iTunes store credit. Storage upgrades will first charge your iTunes store credit before charging your card.)

I can not upgrade from version 9.1.5 to 9.2.3 on my IMAC free?? I have to pay for this upgrade?

I can not upgrade from version 9.1.5 to 9.2.3 on my IMAC free?? I have to pay for this upgrade?

That is a free update (not an upgrade) what happens when you try? How are you trying to update? did your Mac come with restore disks or did you download software form teh App Store? Have you logged onto the App store and checked purchased software for updates?
LN

Is this like a hot spot/do i have to pay for service?

is this like a hot spot/do i have to pay for service?

Yes, you need to pay an Internet Service Provider if you want to have Internet access.

FMS3.0 - FMS3.5 Have to pay for the upgrade?

Do I have to pay for the upgrade from 3.0 to 3.5?

Yes. The Adobe store says the upgrade is $349 USD

Why must we pay for 3.1.2?

I'm getting fed up with these expensive firmware updates. I understand the switch to 3.0, but there's nothing terribly new with the "features" added in the new update in 3.1.2. Can someone please post a convincing argument for why we're forced to pay 5 dollars for bug fixes?

Early adopters always pay more.
If you want to argue that it doesn't make sense to have to pay for updates (especially for things like cut-and-paste that should have been in the initial release), I'm with you, but if you think of a touch as a small computer, 10 bucks for a major OS update is pretty small.

HT202879 Other Word Processors than Pages? & why do we have to pay for an upgrade that is incomplete?

I am very unhappy.
In order to access my documents from iCloud I have to upgrade to Mavericks (free, alright) and the new Pages, for which I have to pay.
The new Pages (and Numbers etc) does not have the same functionality as the one I have been using - yet I have to pay for it. Alright, Apple promises to upgrade in the next six months and add the new functionality. This is not good enough.
This was a very unpleasant surprise today - when I went to my document that I have been working on on my iPhone and my Mac at various times during the day and the Mac one had changed to 'Untitled 47' and the version on my iPhone would not open on my Mac unless I upgraded to the new Pages - $19.99 - and to OSX Mavericks - free - but I don't want to upgrade yet. And I don't want to pay for a new version of Pages that clearly does not have the same functionality(according to the user comments and the apple page that this discussion is about).
I have praised Apple to high heaven for the functionality of iCloud. But this really really annoys me.
If there's anything I hate its a company I am relying on forcing me to upgrade before they've sorted out the bugs.
I am definitely considering changing to a different company's word processor - if only they had a word processor that I could use on my Mac and iOS devices.
Does anyone have any suggestions?

Thanks Tom! Following your advice I posted a (shorter) version at feedback.
And thanks for those hints. Yes I've been looking at those ones.
IA Writer and Byword both can use the iCloud.
Writeroom only syncs using Dropbox.
Of course they're very minimal apps compared to Pages, or Word.
I feel very depressed.
Perhaps I will have to use one of these and then import into Word for final editing.
Believe it or not, for a minute I thought MS Word might be a contender for iOS syncing - because there is this thing called Office 365. But look at the reviews.
https://itunes.apple.com/au/app/office-mobile-for-office-365/id541164041
I really don't want to deal with all the problems of updating to Mavericks just now.

Why should we pay for software updates

i know that nokia has turned to providing software updates on the internet. But based on my experience if someone has to update their firmware and is not under warranty they hav to pay for the update !
wait a second, i payed(read : invested) in a nokia phone and it dint even work properly for one straight day & to sort this problem(which started by me doing nothign but buying a nokia phone) i have to PAY for an update!
this means i as an investor am wrong? i should not buy nokia phones?
YES
because as a corporate business nokia doesnt have the decency to correct their own mistakes.
This is unethical business practice.
PS: i bought N73 from dubai and am in uk as of now, so cannot use the warranty to get a free update- but cmon its not my mistake that the software has bugs, nokia should take its responsibility.
i regret buying a nokia

Nokia do sell phones all over the world, this is correct. But one thing you miss here is that they do not sell the same phones all over the world.
Phones sold in the US are for the US market, so this could mean they are CDMA in design, use such technology as BREW etc. Phones sold in the middle east and in APAC will also cater to the needs of this area, such as chtml and imode as well as different menu structures and character sets in the phones font.
Creating a support network that can repair a damaged phone or updgrade a faulty phone anywhere in the world would be a bad thing. For one thing, the cost. If such a service existed this would be passed on to the end user, this would mean customers in the US who never leave their country would be paying for the support services (even if never used) for a customer in China who regularly travels to Austrlia and may need a firmware update or repair done anywhere in between.
The only thing Nokia really needs to address is hardware repairs. It would not be beyond the realms of reasonable to have a hardware repair service at premium for imported phones (people travelling could wait until they arrive home or mail back to their country). However the update system that Nokia now has in place on the Internet and OTA simply means you do not need to go into a shop to update your phone. You either connect to your pc or just start the update from the phone itself.
One final note, no one pays for the update, you only pay for the service. This is why OTA updates are free (apart from the data charges) and so are Internet updates (apart for the monthly charge etc) Message Edited by karym6 on 15-Dec-2006
02:10 PM

Keyboard Keys or Why bother to pay for service upgrade.

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