LACK OF HELP FROM BT

Does anyone else share my frustration with BT for their lack of help over setting up their Home Hub 5 (HH5)?
I have just taken out an Infinity contract and had my new HH5 installed.
I have some fairly basic requirements for setting up my home network.
I couldn't undertake the set-up myself based on the (scant) information provided with the HH5.
I couldn't get any meaningful help from BT by chat or by phone. Mostly they wanted to tell me that this was not their problem but mine.
I couldn't get a manual from them - because apparently there isn't one
I can't seem to find the answer on this forum (which is fine: why should a general member of the public know more about the HH5 than BT who supply it?)
Essentially, I have gone from having a slow internet connection with an efficient in-house set up to having a fast internet connection with such an inefficient in-house set-up that I can't take advantage of the extra line speed.
Anyone else got anything similar to report?

Thank you again john46.
I am very grateful for the help that people are trying to give me. (not so grateful for the comments of others - not you) that simply imply the problems I am experiencing are my fault or the fault of my devices when my tests suggest otherwise.
I find it really kind that people with no afiliation to BT are willing to give up their time to help me (and others).
However, I still can't believe that it is entirely responsible and ethical for a large organisation like BT to provide me with some equipment with no manual and with no technical help and then when it doesn't work to say 'computer says no', and then to suggest that I would get better help by looking on the forum.
I've checked out your link on printers and almost the first thing it says is that to prevent them becoming 'lost' the first thing you should do is to give them a static address. To do this, I need to 'see' the printer first. Even though the printer will initially print from my PCs whilst still invisible on the network, it eventually gets lost and the only way to solve it getting lost is to re-start the router.
If it is all my fault and it is not possible to use the HH5 as my router (if that is the correct term for the bit that runs the home network), my next course of action will be to ask BT to supply one of their original VDSL modems and to connect my original DrayTek router to that - I know the home network worked fine with that. Unfortunately, when I asked BT if this is possible, they said that if I didn't ask for a separate modem when I placed the order I am not able to change to one now.
So: for whatever reason (whoever's 'fault' it is), I have a HH5-based home network that doesn't work. I would like to fix it. But the 'Catch 22' is that no one in BT can help sort the HH5-based home network and it 'isn't their problem anyway', no one on the forum has been able to help yet, and BT will not provide an alternative set of equipment to allow me to access Infinity and still maintain my home network in a manner that used to work perfectly before I contracted to BT.
Where do I go now?

Similar Messages

  • Broadband that is not working - lack of help from ...

    Hi,
    I have made a great mistake of moving my Internet provider form Virgin to BT. Since having my new hub I have not had a good connection. This first stated on 17th June when my service should have started and is still ongoing. The BT people you speed to about broadband issues seem very nice but do not understand my problems. I now have a connection that drops out all the time and is so slow most website time out before being loaded. I have been on the phone so many times but seem to go around in circles and seem to get a bog standard reply that my modem is not balanced wait a couple of days and it will improve. Has any one a phone number of a manager who could help me solve my problems?
    Regards,
    Gary Scott.

    welcome to the forum
    as you have found out the CS helpdesk is in India.
    this is a customer help customer forum and  to enable the members to try and help with your problem please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
    are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Lack of support from Apple re iTunes.

    For 4 weeks now I have been trying to get help from Apple and I have been sent from pillar to post!
    Initially, after downloading the latest version of iTunes, I found that I could no longer purchase any music. I was receiving: "An unknown error occurred (0x80092013)" but after some 3 weeks, this changed to, "We could not complete your iTunes Store request. An unknown error occurred (-1202)".
    I have searched for help on the support community (more helpful than Apple) and followed all the suggestions offered to me - but still no luck. NOW Apple tell me that it's not their fault, the problem is my end and they tell me to phone and PAY MORE for their Technical Support Team to fix it! See my latest reply below:
    "As Sue has mentioned Apple cannot fix this for you because it is related to end user settings on your computer. I did speak with my manager and our engineering team, and they advised that all relevant information that is available to the iTunes Store Staff has been provided, and the next and only available step to assist with this resolution is for you to contact the Apple Care Technical Support Team, and see if they can help. The iTunes Store has exhausted all options and provided all information that we have available.
    A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To contact them directly please call:
    (44) 0844 209 0611"
    I replied thus:
    "I do not believe I am reading this!
    Everything worked perfectly until I updated to the latest version of iTunes - and, NOW, you are telling me the problem is at my end?
    What about the hundreds (if not more) who are having similar problems? What about all the money I've spent on 3 products - not to mention all the songs I've purchased?
    Why can't I access Apple Care Technical Support online? Couldn't they access my system if I give the required permission?
    Why should I have to pay more (in reference to your "fee-based support options"?
    I have already spent more than £60 downloaded suggested "fix" programmes and none of them helped.
    Do I need to take legal action?
    I am thoroughly disgusted with your total lack of care for a loyal customer!
    Martin Mahoney."
    PLEASE SHARE with as many as possible as I am sick and tired of big-business being able to just wipe their hand with their customers' problems (once they've got our money).

    No problem, I could probably have struck a better tone. Couple of months away from 50 myself and don't always have the patience that I used to...
    Ouch on the Speedy PC Pro front.
    Believe me, I've been there. Beating my head against a brick wall, trying my own ideas and the ones I can find online, and nothing works. Sometimes we have to put the problem to one side and come back in a new frame of mind. Set yourself a time limit and know from the outset that you might not be successful in that session, that way it is not so frustrating if you're still no further forward at the end of it.
    The essence of the posts I've tracked down so far is a suggestion that your PC either can't see the correct servers to talk to, or having found them has decided they can't be trusted and therefore doesn't let iTunes do its thing. As I say this isn't an issue I've ever had, or read up on, so I don't have any instant suggestions for what to do next, but I will keep my thinking cap on.
    One of the linked threads I read mentions "an ongoing issue that Apple are aware of". It is best to take these claims with a pinch of salt, but there may be an identifiable common cause that is affecting you and a (relatively) small number of other users. Apple tend not to make pronouncements but they do keep working on improvments. Just because they can't/won't troubleshoot with you on an individual basis doesn't mean they do nothing. You might find the next build of iTunes fixes things for you regardless of what you do in the meantime.
    Your existing content isn't lost to you. It will still play in iTunes or on your Nano, and you can still import CDs to your library.
    tt2

  • HT1349 How do you get help from apple if you don't know where to find the serial number of my "product."  I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

    How are you supposed to get help from Apple if you don't know what your serial number is?  They say to input the serial number of the "product" that you are asking about.  Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean.  Does it mean your desktop computer?  If so, which one?  Do they mean your device?  LIke your iPhone, iPod or whatever?  Do they mean the software ON one of your computers and/or devices?  If so, which program, and on which computer/device?
    We have three operational computers, one does not have iTunes on it.  Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers.  See what I mean?  I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.  I only know of 2 computers that have iTunes on them, so how can there be 5?  We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id.  He may have been using mine, since his computer died.  I read that those don't count as "computers" to the 5.  Do they, then?
    Help!  I can't contact apple because I have no idea what they mean about serial number.  I doubt they would help me anyway.  In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it.  Is there some way to find the serial number in the software, either on my desktop or my iPhone?

    sunshinecowgill wrote:
    We have three operational computers, one does not have iTunes on it.  Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers.  See what I mean?  I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. 
    You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

  • My drive recently had to be replaced with a new one installed by Apple they reinstalled all my stuff from my time machine. Most my programs had to be updated which I managed with a little help from my friends, but the last one that I can't solve is

    My IMAC OSX 10.6.8   2.8 GHz intelcore  2Duo 4GB 800 Mhz DDR2 SDRam recently had to have its hard drive replaced by apple thy actually had to give me a larger one because mine was no longer available,They also reinstalled all my programs and data from my 2 terrabite time machine back up. I got my system home and found that I had to upgrade most of my programs which I managed with a little help from my friends, but I still have one problem that I can't solve I have a Nikon Coolpix S6 that I have Been Syncing with my Iphoto since I've got it 3 years ago and now when I place it in the cradle the program reconizes it and says that it is going to start to import the new photos the little white wheel in the center of the screen starts spinning but nothing else happens. I checked all my connections and they are goog plus I even downloaded a nikon progam just to double check the camera & cradle and it works there but it wont pair off with my IPhoto.

    First go to iPhoto Preferences, look in both General and Advanced tabs to make sure that things are set to import from camera into iPhoto.
    Then if that doesn't help, connect the camera and open Image Capture in your Applications > Utilities folder and see if you can use Image Capture to reset the import path from the camera to iPhoto.
    Image Capture: Free import tool on Mac OS X - Macgasm
    Message was edited by: den.thed
    Sorry John, I didn't see your post when I clicked the reply button. Dennis

  • How can i create a link in the context help from frontpanel elements like knobs and so on

    i want to create on context sensitive online help and therefore need to know how i can place a hyperlink in the context help from labVIEW of a frontpanel element

    lotto;
    You can place your help file in LabVIEW help directory, which should be in \help. If you place your help file in that directory, then when you start LabVIEW, you can access your help from LabVIEW's help menu (there will be an extra entry with the name of your help file.)
    To link your control or vi to this help file, open the front panel (or the panel where you edit the control) and open the VI setup. In the help path field write the following:
    :\name.hlp
    Where "name" in the name of your help file. in the "Help Tag" field you should enter the tag you already assigned to the topic in the help at design time. (I suggest the tag to be similar as the vi or control name.)
    After all this, the next time you start LabVIEW,
    you should be able to access the context help file to your control or vi by right-clicking on it and selecting "Online Help".
    IMPORTANT NOTE: Be aware that you may loose files you locate in special directories in LabVIEW, like the help, because those directories might be overwritten when you upgrade your software. Another option can be to locate your help file in a directory other than LabVIEW's help. The steps are almost the same, except that you won't be able to access your help file from LabVIEW's help menu.
    Best regards;
    Enrique
    www.vartortech.com

  • Would like to trace my ipod touch because I was robbed. I would find it please. need help from you guys. Not because I am able to get another. Thank you.

    would like to trace my ipod touch because I was robbed. I would find it please. need help from you guys. Not because I am able to get another. Thank you.

    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
    iCloud: Find My iPhone
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                                        
    Reporting a lost or stolen Apple product                                               
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • Photoshop CC 2014 freezes after 20 minutes of use. I can only minimize it. It even crashes sometimes. Trying to get help from Photoshop GPU FAQ but in vain.

    I have formatted my laptop, Reinstalled all my Adobe softwares and still the same problem continues.
    Photoshop sometimes gets stuck in between while working no matter what the file size and dimensions. Its not about lagging. The screen is just stationary and I can't access any of Photoshop's commands for the stationary period of some seconds or a minute. I can only minimize it. Photoshop even crashes at times.
    I have latest wacom drivers installed 5.3.5-5, Bamboo dock installed, and NVIDIA, GT 740M version 347.52. I have verified the problem with Wacom but they say the tablet doesn't have a problem. I have even tried using Intuos 5. When I use the zoom command with mouse the document zooms in and out continuously without any control.
    I tried to get help from Photoshop CS6 GPU FAQ
    but in vain.
    Bamboo Create Medium CTH 670/K0 C
    Windows 8.1 with NVIDIA graphic card and Intel R HD graphic card

    If you have both a Nvidia GPU and Intel GPU on your machine have you disabled the Intel GPU in windows Device manager. Adobe in the GPU FAQ clearly state that you may have Photoshop problems if your running machine configuration has multiple GPU that are  different GPU.  

  • How to (make best) use external js library from html object (need help from dev)

    Ok, on another discussion about rotating full screen backgrounds slideshows, i was orientated to try a small lib named "backstrech"
    I throw myself in, and i really like what we can do with it.
    To use it simply, just make an html object and paste this in :
    <script src="http://musecdn2.businesscatalyst.com/scripts/4.0/jquery-1.8.3.min.js" type="text/javascript"></script>
    <script src="assets/jquery.backstretch.min.js" type="text/javascript"></script>
    <script>
      $.backstretch([
          "http://dl.dropbox.com/u/515046/www/outside.jpg"
        , "http://dl.dropbox.com/u/515046/www/garfield-interior.jpg"
        , "http://dl.dropbox.com/u/515046/www/cheers.jpg"
      ], {duration: 3000, fade: 750});
    </script>
    then add the jquery.backstretch.min.js to your "downloaded files" (file menu > files to download)
    And you’re done.
    Now, i need some help from better developers.
    As you can see, my first line is a call to jquery, the same that we find later in Muse exported code.
    Reason 1 : without this line, jquery is not defined and the plugin won’t work.
    This raises 2 issues :
    - We load twice the same ressource which is useless (100k)
    - loading js is all about having the page hangs while it loads, hence, they are put at the end of the body.
    Does anybody know a way to load this particular html script AFTER we are sure the muse scripts (esp. jquery) have been loaded ?
    (in the Edge Animate world, i’d go for the yepnope, and put it at the right place in the code, though, here i have no access to page load structure except head)
    PS : in addition to that, i made an exported page/excluded from navigation where i put all the images i wanted for the background, i could then simply change the images lines :
    , "http://dl.dropbox.com/u/515046/www/garfield-interior.jpg"
    to
    , "images/my_image_name_as_in_ressources.jpg"

    Got it, there was a bug in my code. Here is what you do:
    1. Download the js file https://raw.github.com/srobbin/jquery-backstretch/master/jquery.backstretch.min.js
    2. In Muse: Go to File -> Add Files for Upload and add the script file
    3. Open Page Properties -> Metadata -> HTML for <Head>
    Paste this code in:
    <script>
    window.onload = function() {
    var loaded = function() {
      $.backstretch([
          "http://dl.dropbox.com/u/515046/www/outside.jpg"
        , "http://dl.dropbox.com/u/515046/www/garfield-interior.jpg"
        , "http://dl.dropbox.com/u/515046/www/cheers.jpg"
      ], {duration: 3000, fade: 750});
    //Load the plugin:
    var head= document.getElementsByTagName('head')[0];
    var script= document.createElement('script');
    script.type= 'text/javascript';
    script.onreadystatechange = loaded;
    script.onload = loaded;
    script.src= 'assets/jquery.backstretch.min.js';
    head.appendChild(script);
    }; //Window OnLoad
    </script>
    4. Preview or Publish = Done!
    Example: http://musebackstretch.businesscatalyst.com/index.html

  • SAP R/3 4.6c online help from html help CD

    Hi :
    I copied SAP R/3 4.6c help into SAP Server .
    How to access this help from online SAP screen .
    Please help for this .
    Thanks in advance,
    Chimsi

    Hi,
    Wouldn't it be more helpful to use help.sap.com instead?
    Eddy

  • Network Magic v 5.5 I cannot access the online help from the links within NM

    When I try to access the online help from any link button in NM V5.5 including the main help > Help center > Network magic help, the browser will open and resolve address ,  Status bar will state done but I have a blank page.
    The URL in the address bar is
    http://go.purenetworks.com/redir/webhelp/nm/_cover.htm?pn=nm&a=5.5.9195.0&as=0&ad=2&bt=shp&b=Pure&dc=Pure0.LinksysRouterSetup&dt=OLN&k=1611759616&ct=cisco&ag=d9429c0fe2fd40b9&g=d04c74e28eb95300%2Cb2610a4f03b2f988&lcid=1033&ulcid=2057&am=99&it=upgrade
    I am running windows 7 Ultimate,  have tried 
    Firefox  3.6 and
    IE 8.0  -- I have put the Url into the trusted zone  and the web page will again show up as done and status bar shows trusted zone
    I have tried all this with my Firewall & AV (Kaspersky Internet Security 2010) both on and disabled
     NB  The "ask linskys link works" as does the "community forums"
    The Main help > Help center >Getting Started also works.
    ( I am running the WRT610N Router set up by Network Magic)
    Many Thanks

    I've seen this too use http://support.networkmagic.com
    Mikro the Owner of the Linksys BEFCMU10_V4-UG Modem & The BEFSR41v4 Router.

  • Why can't I get help from you people? Thunderbird is installed, but not working.

    I carefully followed the directions for installing Thunderbird. I am running WinXP pro. Thunderbird is there but not functioning. I am 78 years old and I need help from you re: install. I am not going to pay $$$$$to get a computer tech to come to my home and install Thunderbird. I had no trouble installing Firefox, but Thunderbird is an absolute drongo. Please call me at xxx-xxx-xxxx or email me a number to call. I need human help. PLEASE! Thunderbird just sits there but gets no mail.
    Regards, Sara

    This appears to be your first post here and you have not provided much detail to work with. This is the Thunderbird support forum. No one is going to call or email you other than the spammers that get your info that you posted in a public forum.

  • Overnight my contact list went from 1492 contacts to 52.. With help from Apple support I retrieved all of my contacts.  Here is the problem, I lost the groups.  None of my contacts are sorted into groups as they used to be which is very important for me.

    Overnight my contact list went from 1492 to 52.  With help from Apple I retrieved the missing contacts using Time Machine.  The problems is that the contacts are not in groups as they used to be.  Any suggestions?  I really need them grouped for business reasons.
    Also, there are no longer pictures associated with each contact.
    thanks for any help anyone can give me getting contacts back into the groups that I had established.  By the way, the group names are still there, but they are all empty.
    thanks,
    Sparky

    What Mac do you have, with what version of OS X?

  • Calling serach helps from  R/3

    HI Guru's
    How do I call a R/3 search help from SRM? I want to work it the same way as it works in R/3.
    Thanks,
    Krishna

    Hello,
    Please check the following notes:-
    171117
    550052                          
    642202                         
    673390
    656633
    746788
    708580 
    693795
    712701
    725247
    I hope this will definately help.
    Thanks and regards,
    Gaurav

  • Calling a standard search help from MS Office

    One of the companies I work for has integration with Microsoft Office so users can create SAP DMS (document management system for those who aren't familiar with it) entries directly from e.g. Microsoft Word. The integration solution is a custom .Net application.
    In addition to the obvious integration to create the DMS info record and assign the document as an original the integration solution lets the user provide classification data. Some changes are now being planned, and one of them is challenging as a new characteristic (for the classification) will be used to store an organization unit. This is straightforward when the user is in the SAP GUI, as the standard search help can easily be displayed from custom code.
    Being a technology optimist I was hoping that with the new fancy technologies SAP would have provided a way to use .NET integration to display a standard search help from the MS Office integration dialogue - but so far I have not been able to find any information supporting this hope. Luckily I am not the developer working with the integration dialogue, but unless the mentioned possibility exists it looks like we have to resort to passing all organization units to the interface so a hierarchy can be constructed and displayed to the user for selection.
    Another alternative (I think) is to recreate the dialogue as a web dynpro screen, which will give us all the advantages of operating "inside" SAP. However, I am not sure if this is possible either. Can a web dynpro screen be called from an MS Office application (.Net), and can that web dynpro screen return values to the (external) calling application? In my simple view of the world this should be doable, if not otherwise it should at least be possibly by wrapping the screen in a function module that is exposed so the .Net application can call it - either by RFC or as a web service.
    Microsoft Office version is 2003.
    SAP release is ECC 6.0 (Netweaver 7.0).
    I think this is the right forum for my question. My apologies if it isn't (and any guidance towards a more appropriate forum would then be appreciated).

    Not solvable I suppose. There should be a way to close messages without marking them as answered.

Maybe you are looking for