Lack of Service or Support
My phone line went dead between 8:30 AM and 2:00 PM on Saturday Sep 21, 2013. Next step is to talk to ignorant machines and no way to discuss with a live person....To manipulate between the website is outrageous and moronic at best. The service call "will be between 8 AM and 8 PM on Mon 9-23. No way to verify it correctly. I get the confirmation on the website and it states 9-24 3:00 PM as completion time. No explanation or other information available. You attempt to confirm it and it takes forever on the computer.
As a shareholder of Verizon and some one who pays in excess of $300 a month to the Company You would thinks the **bleep** could do a better job of truly helping their customers...Who cares about Vodaphone and the $140 Bn price tag.
Hello iPahwa
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help! The rep emailed that I had to get a new credit card No way.... --PB
Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
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Service Desk: Support team determination - Action Logs error
Hello experts,
I have customized the service desk functionality in Solman 7.0 EHP1 according to SAP help and the various (very helpful blogs from sdn). When I create a message from satelite system the "Support Team" field is already filled with the correct business partner, but when I look into the ACTIONS tab I see the following error message (red light) "Find support team responsible, when message is created". In the processing log I have the following entries:
"Processing CRM_DNO_PARTNER_1 Is Started"
"Action could not be successfully executed".
Additional no Email is sent to the BP SUpport team even I have customized it accourding to the blog from Tammy Powlas "Service Desk Support Team E-mail Notification".
When I open the created message in change mode and save the message (without any changes), then the email is sent correctly.
Can anyone give me a hint, what I did wrong.
Thanks in advance,
ThomasHi Thomas,
When the PDF is generated during the creation of the message, some information is not yet available to the smartform program, so most of the fields are not filled. In order to have the complete PDF, you have to send the e-mail after the document is completely created, which means using the processing time "Processing when saved" (and then you have to open the message and save), or via Job using the Processing time "Processing using selection report", and scheduling the job as mentioned by Cristiano. In this case no e-mail will be created immediately as you wish (I did not use "sent immediately" , but "created immediately", because it also depends on your SCOT job which will send the e-mail). In my case I did not need to send in the e-mail details such as System ID, SAP Component and System details to the Support team, only the message number, priority and description.
If you decide to schedule the job, create a variant as explained by Cristiano. Enter the Application CRMD_ORDER, Action profile, Action definition if you want to specify which action or actions you want to execute (if you only want to schedule the job for your email to support team action, put this action definition here), Promotion status "0", keep empty field Processing type (do not put INT for e-mail), and select Processing Time "Processing using selection report". Keep dates in blank. Set "Processing without dialog" on. It's very important that you configure your action to be executed via report, as I said in the beginning, otherwise the job will not work and you will have the "0 actions have been selected" message. Also schedule your job periodically with a very short interval if you have many messages created each hour. It also depends on your SCOT configuration. The CRM action job will only send the e-mails to the queue.
The business partner assigned to the user that holds the position below the org unit should be entered in the message processor field, but this should not cause any error in the action that determines the Support Team business partner, as this field is correctly determined. Did you configure any other action or BADI to fulfill the message processor automatically? The standard SLFN0001_ADVANCED_FIND_PARTNER action as far as I know will not do it. I have Solution Manager 7.0 with SP25 and I don't have any error message in the FIND_PARTNER action, it is all green.
If you did not create yet any action or BADI implementation for the message processor, and if you have only one business partner (person) assigned to your support team, as you described (one Org Unit, with one position and one member), you can do the following:
- Go to the Access Sequences definition and copy access sequence 0009 (organizational data: employee for an org. unit). In the Individual Accesses change the Source from Department to Support Team.
- Go to the partner determination procedure and for the SLFN0004 select the access sequence just created.
This access sequence uses Rule AC10000258 to determine the business partner Employee of an Org Unit.
Try to create a new message and check if it works. This rule does not work if you have many members below one support team.
You may also check SAP note [1041455|https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/sapnotes/index2.htm?numm=1041455].
Regards,
Raquel
Edited by: Raquel Cunha on Mar 3, 2011 4:30 PM -
Is apple going to address the lack of alpha channel support in Keynote 6
Any updates of when Apple will address the lack of Alpha channel support for Keynote 6?
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Workarounds for lack of sub-folder support
I'm trying to find a workaround for the lack of sub-folder support for photos. For example, are there any apps that synchronise my photos with the original folder structure from my PC? I've spent quite a lot of time searching, but can't find the right solution.
Hi all. Hope this helps...
There is NO sub-folder (two or more folder levels) support in OS3x and OS4x until today. Hope this will change in near future, however that also means foregoing smoothness operation of the iDevice due to how the internal memory works inside (so far, thousands of photos can be viewed without a lag because how fast the iDevice can find the memory location of each file inside its big memory, and creating sub-folders will take great amount of time for the processor to find, put-together, and present the many photos to screen).
There are other applications that support photos with sub-folders (folders inside folders inside folders inside folders inside folders and so on), however these are not specialized photo viewing app and will not show picture thumbnails but file listing instead:
- GoodReader
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Two good photo and video viewing apps with privacy security; Photo Safe and Video Safe, are also available, which supports high-definition without reducing photo quality as in original iDevice, BUT does not support sub-folders (only one level folders/albums).
I was hoping iOS4 had the Sub-folders feature for its iPhoto... doesn't have to be three-folder levels, but just additional one level sub-folders would be great.
Cheers! -
Lack of Mac & Linux Support Hurting Javafx 2.0 Early Adoption and traction.
Lack of Mac & Linux Support Hurting Javafx 2.0 Early Adoption and traction.
Oracle needs to come out with a Mac & Linux Beta built, or let developers know the real story behind Mac OS and Javafx 2.0.I too would like to at least be able to try the Mac/Linux ports, even knowing that they are behind the Windows version. But just knowing that Oracle is committed to them is enough to ease any nervous feeling that I'm choosing the wrong tech.
I have no problems with the fact that Oracle is concentrating on Windows first. It makes sense. If you have to pick one platform to focus on while you are getting the kinks out, it makes sense for it to be the most popular platform. That's Windows. But there mustn't be too long of a wait for the others. (E.g. if they were in a public beta stage when the Windows version is at final release, that would help boost confidence in the platform.)
So long as they don't make the same mistakes that were made with Swing, where there are too many assumptions that all platforms work the same - so things like Mac's screen menu bar had to be fit in after the fact by Apple using awkward hacks. (I notice that now even popular Linux distros (Ubuntu) are using the screen menu bar concept, though they have managed to fit that into the window manager in such a way that it didn't seem to cause much problems.) -
Are Group Managed Service Accounts supported by BizTalk?
Hi all,
I saw that there is already a discussion about the Managed Service Accounts support in BizTalk (http://social.msdn.microsoft.com/Forums/en-US/ffcea33b-652b-4866-8bb2-21ffc7d8bffa/are-managed-service-accounts-supported-in-biztalk?forum=biztalkgeneral) with
a clear response to NO.
But Windows 2012 R2 introduced the "Group Managed Service Accounts" which seems to be a better way to workaround the MSA limitations.
Are the gMSA supported in BizTalk?
Thanks.While the documentation mentions that gMSA are managed by the Domain Controller and is introduced in Windows Server 2012. I interpret this to imply that this functionality would be AVAILABLE ONLY if you're running your DOMAIN CONTROLLERS on a Windows Server
2012 or higher DOMAIN.
If you just setup BizTalk on a Windows Server 2012 machine but in a domain which is running on Windows Server 2003 or 2008 compatibility mode because of other things such as Exchange, etc. then you WOULD NOT be able to leverage the gMSA functionality.
If on the other hand, your domain controllers are running Windows Server 2012 and Domain Level is Windows Server 2012 then you should be able to leverage gMSA accounts for BizTalk/SQL/IIS Service accounts.
Regards.
NOTE: The effect of a gMSA account on the Enterprise SSO service which has a serious dependency on the service account password and encryption however would still need to be evaluated. -
Vendor evaluation - General Service and support
Hi
What are the subcriteria that can be under General Service and support?
How the scores are calculated for this?\
If manual where can we enter the scores for these?
Regards
SoumenHi,
Following are the answers for your questions.
What are the subcriteria that can be under General Service and support?
Ans: - Subcriteria can be defined by us as per our requirement but SAP has provided following 2 Subcriteria;
- Quality of service
- Service timeliness
How the scores are calculated for this?
Ans: - For above 2 subcriteria, you can assign a scoring method as following;
C Determination from quality rating of service
D Determination from timeliness rating of service
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Criteria > Here maintain subcriteria for Service criteria and assign the scoring method
At the time of processing Service Entry Sheet, under "Vendor evaln" Tab, you will have option to enter scores for the following subcriteria
- Quality of service
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Once you enter scores here, it will get calculated in ME61, if automatic evaluation is configured for above 2 subcriteras
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Purchasing Organization Data for Vendor Evaluation > Here for Service criteria and it's subcriteria do not activate manual maintenance indicator
If manual where can we enter the scores for these?
Ans: - And if you want to maintain values manually for Service criteria and subcriteria then activate the manual maintenance indicator in above config path and then maintain it duirng ME61 (Vendor Evaluation) -
I am trying to update my Airport Extreme. I go into the Airport Utility and this is the message attached I get when clicking on it.
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information." That;s it.
I guess I can hard reset it, but this seems weird. Any advice would be nice.
Thank you.Dear Bob, I have same problem:
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information."
My MBAir is running OSX 10.9.3 and the AIrPort Extreme I'm trying to use is A1143.
Thanks -
Serial number not working in service and support coverage!?
I am entering my hardware serial number into the service and support coverage box and it says that they have nothing on there records.
Registered 4 months ago. anyone else have this problem?If you are having problems on Apple's registration website, call Apple Customer Relations - 1-800-767-2275. You can check our coverage and/or register over the phone w/them.
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I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?
This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express. -
How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?
Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC. -
Error creating communication to SAP Service and Support.
Hi guru,
I hava an error while configuring in SAP solution manager 7.0 SP12 in SPRO transaction the "initial configuration part I " : the wizard configuration give me the error "Error creating communication to SAP Service and Support"
Error creating communication to SAP Service and Support
Message no. IMG_FASTCONF004
Diagnosis
Error creating communication to SAP Service and Support.
If i create the two RFC connection manually ( SAP-OSS and SAP-OSS-LIST-O01 ) then when I returned to SPRO to make the "initial configuration part II " this tell me that there is an error in basis configuration.
How can I solve this problem ?markus , this is the first step i made after the installation of Sol Manager : this step have created the RFC SAPOSS ( and is working ).
Ok - good.
I am speaking about solution manager , that in basic configuration try to create the other RFC.
yes - I´m aware of that.
I would update to the latest service pack first (SP17 or SP18) before you start with the confiugration. The new SPs have much better wizards. SP12 is pretty old already.
Markus -
My serial number is C38JL043DTWD but lose from last 3 week and 28 October expire for service and support coverage how can I claim?
Sorry, but I don't understand your question. If you are questioning the stated expiration date of your warranty, when did you buy the iPhone and from what dealer? You may wish to post in your native language if you are uncomfortable posting in English.
Regards. -
Trying to create an abstract service that supports both DataService(LCDS) and RemoteObject
I am trying to create a generic service processor in ActionScript that would be able to use a DataService(from LCDS) or a RemoteObject, depending on a property setting. The intent is to be able to change a setting during installation to control whether DataServices would be used, or RemoteObjects. I understand that the server side logic would need to be written differently for each of the implementations.
The challenge is that accessing a DataService is synchronous, but a RemoteObject access is asynchronous.
For the synchronous access, I can just call a service and return the result directly to an object which can be passed back to the client.
For the asynchronous support, extra code must be written on the client side to listen for the return of a requested result (for example, the results of a database quesy). This code must be placed outside of the service itself, thus making the generic service non-generic.
Are there any examples available that accomplish what I am trying to do?Hi. As far as I know both DataService and RemoteObject are asynchronous APIs. If you call a DataService method such as fill() or call a method on your RemoteObject, code in your Flex application will continue to execute and the result from the RemoteObject or DataService request will be received asynchrounously. I don't believe there is any way currently to make synchronous or blocking calls in Flex because of the Flash Player's execution model.
How are you planning on using the DataService and RemoteObject in your application? Is it to do something like populate a DataGrid? Do you plan on updating the data retrieved from the DataService or RemoteObject such as adding, updating or deleting records?
The DataService API is much more powerful than the RemoteObject API, in that if you bind an ArrayCollection that is populated from a DataService to your DataGrid, when you update data in the DataGrid, the data on the server is updated and all other clients that have the same view of the data will also get the updates. You don't currently get this functionality with RemoteObjects.
My point here is that if you wanted to write an abstract service that supports both DataService and RemoteObject and you need to be able to add, update or delete records you are going to need to write a lot of custom code to listen for collection change events when data on the client is modified and translate these change events into RemoteObject requests. Even if you did do that, other clients would not get these updates.
If all you want to do is something simple like populate a DataGrid with data from the DataService or RemoteObject, then sure, writing an abstraction layer on the client that supports both of these wouldn't be hard.
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