Lack of support keeps going
I'm now at 6 days and counting trying to get my internet service restored to the speed I'm paying for . 7 calls to c.s., 5 supervisors, 6 different stories about what's wrong and what they are going to do about it. 2 posts here that were closed to handle " privately" with no response to the complaints I filled with the link the mod. Provided. Now tonight the c.s. I spoke to finally attempted to fix the problem, the first time ANYONE from Verizon has attempted these steps. After he tried to reset my connection from their side, he said they would be sending a new router out. Note I get to wait another 5 or 6 days with up to 2Mbps speed, and most of the time half that speed, instead of 15Mbps. If anyone from Verizon had done what this rep. did my problem might have been resolved in a couple days instead of closer to two weeks.
I used to think my local cable providers customer service was the worst I had ever dealt with, but when their speed went down it never took more than 2 days to get it restored. Verizon has set a new standard, it will be at least 11 days, and if its not just the router, even more.
No help, attempts at up-selling services, rude c.s. staff (not all of them, but one is too much), no real complaint system, and no one from the company cares because they know customers have very few options for internet service. I know this will be moved to obscurity shortly because it undoubtedly violates the terms of the forum by shining a negative light on the way Verizon conducts business buy hourly it will help a few people first.
Well, the c.s. agent that was sending me a new router because the outrage in my area had been fixed lied. I got a call on fri. 2/1 from Daphne, the supervisor I spoke to on the 28th. She called to inform me that there was still an outage in my area, despite what they told me the night before.
Add of this writing (2/4, 10:30am) I am still not getting the connection I'm paying for, less than 1Mbps download speed last night, this morning download was great @17Mbps, but upload was around 1Mbps instead of 5, and if the last 10 days of this are an indicator, the download speed will drop to unusable at any moment.
The only consistent in this is Verizon doing nothing to repair the problem. They keep saying they are working on it, but how, in a major metro area does it take 10 days to find and fix a problem? The service WAS working, so maybe look at changes that you made shortly before the problem started? The crew that was working in my alley for 2 days shortly before the problem may have caused this, but has anyone come out and physically checked the lines? Not from what I've been told. I really thought this was their way of pushing purple of their service because they are shutting it down, but I've seen three installer trucks in my neighborhood this morning.
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My iPad Air is not charging. I have it plugged into an electrical outlet with the charger it came with. The battery icon keeps changing from green to white and a message...Accesory May Not Be Supported keeps coming up on the screen. I just purchased it on March 1, 2014 and this is very annoying.
you are using the cable and charger that came with it?
you have charged successfully with them before?
you are under warranty, so I suggest you make an appointment with a genius at the Apple Store and have them look at it. Sometimes the charger plug is faulty. -
!Xmod Issues & lack of support? After trading FOUR emails with Creative Tech Support to find out why my USB powered Altec Lansing speakers do not work with my Xmod, and asking for possible solutions (the only one being I have to buy ANOTHER pair of non-USB powered speakers), I finally received this reply...
"Thank you for replying to Creative Technical Support.
With regards to your inquiry, you do not need a power adapter for the
Xmod cause it is only USB powered. Meanwhile, you can connect your Xmod
to a powered speaker system.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service."
Wow, not only can they NOT answer my question, but they don't even know their own product!? If it is ONLY USB POWERED, then why are so many people complaining in the forum about having to buy yet another $40 a/c adapter to meet their needs. I keep reading over and over about not using the forum for tech support issues, and instead,?that you should direct specific tech support issues to the Support re
ps.
Good luck on THAT one!Hear, hear...
Since I don't see the Xmod anywhere on Creative's product list, well, should I...conclude it's now an orphan?
Consider also this response when I got desperate enough to actually try the 'knowledgebase': "There are currently no Knowledgebase Solutions for?Xmod Wireless" - how can I not conclude that there simply IS no meaningful tech supportI mean...REALLYNothingIndeed, it does seem like an orphan - but if there ever was any online documentation worthy of this engineering effort, why would it have been removed?
Mine came with LOTS of plastic bags and unnecessary packaging, but as far as paperwork goes, was conspicuously lacking in anything other than a barebones "quickstart"-type guide: ?just one folded sheet in each box (trans & receiver), with half of even that tiny amount of info devoted to languages other than English. ?Assembly was self-explanatory and simple - but that's all these silly little guides cover! ?Use of most features was absolutely baffling - it's like I am missing some software that should have come with it, but didn't, and there's no mention of it in the scant guides I have. ?Remotes have buttons for features like "menu," "display," etc but even with the USB connection in place and the device recognized, there doesn't seem to be any downloading of software that would make such features functional. ?It'll play my music from my player software, but there sure isn't any other usable remote or even wired control - other than the power button.
Update: ?OK, there's a little more info available... but that's only if you find the pdf on the Creative website (and your pdf software is working...which mine wasn't) but still, I emphasize, it's only scant info. ?
I at least found the audio setup instructions for use on my PC's Control Panel, but:
1) ?My standard (Logitech) wireless mouse now works like sh*t (totally unacceptable now, unless I disconnect the Xmod USB)...so what, do I have to go back to a corded mouse now?
2) ?A number of remote functions don't seem to work right, or at all. ?The FAQ on the online pdf includes this gem:
Q: ?Why can't I access my media player?s functions with the remote control?
A: ?With some media players, some functions are not accessible via the XmodWireless remote control.
Would it have blown your testing budget to have maybe LISTED some of the players that DO and DON'T work right with this deviceOr do I have to figure this out by trial-and-errorI currently prefer "MediaMonkey," but it seems as if a bunch of those remote functions don't work with it. ?Will I ever know what the "menu" button is supposed to do? -
I Have an iPad mini, iOS 8.1. When I'm on my iPad, it keeps going in and out of random apps. Going to settings is the worse. As soon as I click settings and it opens,it starts clicking different things and tries turning on and off settings! In Facebook, profiles and status get clicked. The screen zooms in and out multiple times. It reminds me of when you call the help desk for a computer or a computer at work and they gain access and move around clicking and you're doing nothing. Basically things are being clicked and I'm not doing it.....can anyone help?
At this point, I would go for reset to its factory default condition, using the iTunes program to get a clean system install. That way you'll clean everything out and just have it set up the way it would come from the factory. You'll need to do your backup (on the iTunes program too) and be sure you understand which stuff will be saved and which will not (from the links below). Also turn off any anti-virus program you may have on your desktop. Then when you reset it to the factory default condition, don't restore your backup just yet ... until you check it out without your data put back on it. Verify its operation first, to make sure that you know it's okay. Hopefully everything is okay at that point, otherwise you'll have to take it into Apple to check it out for any hardware failure.
Here are the links, and the last one pertains to the reset to factory default condition ...
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414 -
I have to keep going to disk repair to correct an issue that makes my monitor go to sleep the message i get is
Permissions differ on “System/Library/PreferencePanes/.Displays/V1/Displays.prefPane/Contents/Resourc es/pt.lproj/DisplaysPref.nib”; should be -rw-r--r-- ; they are -rwxr-xr-x .Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Intel-based Macs: Resetting the System Management Controller (SMC)...
http://support.apple.com/kb/HT3964 -
HP 8500A Plus - Keeps going offline.
An old problem but I still can't see a realistic solution on the net.
Keeps going offline - sometimes in the middle of a print run.
Turning Print Spooler off and on always cures it for a short while but this is inconvenient.
'Use Offilne' is NOT ticked. The offline message at the top of the outstanding documents list seeems to be different from and additional to the offline notice when offline is ticked.
I have given printer a fixed IP and told the router that this is a fixed IP. Checked they are the same.
When it is 'offline' it still has the correct IP address. And the router says it is connected.
This started several weeks ago. Since then I have completey changed the router and IP address range - for another reason. But its just the same problem.
Anyone solved this problem?
PS I do have a couple of non HP inks installed. Is this HP's revenge?Hi lezzy,
Welcome to the HP Support Forums! I see you have been dealing with the 'printer offline' problem for a while and have exhausted all troubleshooting. Have you tried plugging in a USB to see if this makes a difference?
I would like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Does the PSDR find any errors, any software or drivers missing? Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
My I phone 4 keeps going to voice call. This happens when I push the home button. It also happens when the phone is just laying on my desk or in my pocket. I have turned phone off and on. I have done a hard restart also. The home buttom seems slow to respond as well. I keep getting calls back from people in my contacts list who say I called them, when actually the voice control/call did it while i was away from my phone. Frustrated and needing help! Thanks!
Follow the directions here:
http://support.apple.com/kb/ht3577 -
Blue screen of death, and continous reboot. Phone never actually boots up, just keeps going from reboot to blue screen and back again. Any suggestion?
Hello jared1915
If you are stuck in that loop, the next step would be to restore your iPhone. Check out the article below to get your iPhone into recovery-mode and restore it in iTunes.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Regards,
-Norm G. -
HT4199 iphone no longer connected to my home wifi. the circle keeps going around but won't connect
how do I get iphone to reconnect to my home wifi, the circle keeps going around
Hello VanSlyke333,
Thanks for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Unable to connect to a Wi-Fi network
Verify that you're attempting to connect to your desired Wi-Fi network.
Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
Have a nice day,
Mario -
I switched from an iPhone to an LG g2, but now all my iMessages keep going to my old iPhone rather than the new one. I know the resolution to the problem is to turn off my iMessage, but I no longer have the iPhone because I sold it to the phone carrier. Question is how do I turn my iMessage off through a computer that is not a mac.
http://support.apple.com/kb/TS5185
last paragrapgh of Resolution -
Icon user here chiming in on lack of support from Verizon
As everyone else, I've been waiting patiently for Verizon to release the 8.1/Cyan update for the Lumia Icon since JULY. I've shared the same frustrations that have been expressed on this forum countless times over the past months, but never felt the need to chime in until now.
I've been a Verizon customer for around 5 years, starting with a Windows Mobile Omnia 2 and later going through an HTC Trophy, a Lumia 928 and now the Icon (since March). In all cases save for the 928, Verizon's support has been anywhere from non-existent to downright ignorant (Omnia 2 suffered from countless issues network connectivity-wise, which Verizon never managed to solve, Trophy never received the WP 7.8 update, and the Icon not only has been waiting for the 8.1/Cyan update for several months, but also got discontinued in about half a year after release. 928 at least received the Amber update in a timely fashion, but of course has also suffered from the same lack of support that the Icon owners have gone through.) To add insult to injury, Verizon has also offered far fewer options for Windows Phones over the years than other carriers have.
Despite all of these issues over the years, I always justified staying with Verizon due to my perception that their coverage was unparalleled. As I'm in the military and thus move around a lot, this was very important to me. So much so that I even chose to upgrade to the Icon instead of switching to AT&T despite currently being stationed in WV where Verizon doesn't even operate it's own network, causing me to have serious connectivity issues all over the place. I figured I'm only gonna be in the area for so long, and when I leave for some other assignment, I'd be glad I stayed with the superior network.
Well, times have changed. First of all, when I first signed up for Verizon, AT&T's network (at least in the areas where I worked at the time) had a very poor reputation. Now, five years later, I've been hearing nothing but good things about them. Supposedly Verizon's network is on average a bit faster, but coverage and reliability-wise they seem to be very close. As long as I can get a decent signal wherever I go, I really don't care if my speeds are a little bit slower. I'll use my computer and ISP for anything that requires high speeds.
I was still willing to give Verizon a pass on the delays with Cyan as long as they released it by the end of the year, but my eyes were opened by two events, one of which just happened today. First, was the very abrupt discontinuation of the Icon, THE flagship Windows Phone device. Then today I walked into the Verizon corporate store in Petaluma, CA (currently training in the nearby area) asking if they had any information about the timeline for the Cyan update. The guy at first seemed friendly and went into the back to talk to someone with more knowledge on the matter. He then came back and told me the most far-fetched line yet. He said Microsoft was discontinuing the Lumia phones and going forward was only going to provide updates to the HTC and Samsung models. Whatever the case, Verizon was not responsible for the updates. I couldn't help but laugh at the absurdity of this nonsense, and told him No, Microsoft bought Nokia, and the Lumia devices were simply being rebranded as Microsoft. In no way shape or form are they being discontinued. Well, he must have been insulted by getting corrected, because he then said to me and I quote: "I don't know, why don't you just go read about it on the internet then.", and began to walk away.
I have come to realize I've been putting up with Verizon's ignorance and lack of support of the Windows Phone platform for half a decade because of an illusion of supposedly better service! After all this time they haven't changed their ways and show now signs of changing. Sticking with Verizon is only going to result in more headaches, delays and disappointments. After my encounter with the representative in the previous paragraph, I stopped him and asked to talk to the manager, because I wanted to make sure I was getting the most authoritative answer I could get to my next question. I wanted to confirm that as a Verizon Edge customer, if I paid off my device in full, I could leave their network for another provider at any time (somehow I overlooked this fact when I signed up in March. I chose Edge simply to give me more flexibility with upgrading my phone), and she confirmed this was the case.
So to conclude, I have decided to wait until the end of the year. If by then Verizon has not at the very least provided a firm date for my Lumia Icon to receive the Denim (yes, Denim. After all this time, only updating to Cyan is not going to redeem them in my eyes) update, I will pay off my Icon, and switch to AT&T. Quite frankly, even then I think there is a high chance I will end up switching after my phone has been paid off in the normal timeline, because I feel there is no basis for me to trust Verizon with behaving any better in the future, but if they want to have any hope of me staying on as a customer, I better have a firm date for the Denim update by 2359 on 31DEC2014. I can understand delays, but I will not stand for Verizon's lack of communication to their customers. In the end I will vote with my wallet.Here you go I found an ONLINE copy from MS. I highlighted the subsection in red. Just that section right there does not guarantee you will have a warranty as long as the DP is installed.
7. Disclaimer of warranties
General. To the maximum extent permitted by law, the Deliverables are provided to you “as is” and with all faults. You bear the entire risk of using the Deliverables. Except as provided herein, Microsoft, on behalf of itself, its licensors and its suppliers, expressly disclaims all other express, implied, or statutory warranties. This includes the warranties of merchantability, fitness for a particular purpose, title and non-infringement. Microsoft, its licensors and its suppliers do not warrant that the Deliverables are error free or that operation of the Windows Phones will be secure or uninterrupted.
INSTALLING WINDOWS PHONE SOFTWARE ON A WINDOWS PHONE THAT YOU OWN.
BY INSTALLING WINDOWS PHONE SOFTWARE UPDATES AVAILABLE THROUGH THIS PROGRAM, THE FOLLOWING MAY OCCUR:
YOU WILL LIKELY VOID ANY APPLICABLE OEM, ODM OR MOBILE OPERATOR WARRANTY FOR THAT PHONE.
YOU MAY CAUSE IRREPARABLE HARM TO YOUR PHONE, INCLUDING LOSS OF ALL DATA. DATA INCLUDES SMS MESSAGES, GAME INFORMATION AND APPLICATION INFORMATION, AS WELL AS MUSIC, VIDEOS, PHOTOS AND EMAIL. ADDITIONAL DATA NOT LISTED HERE MAY ALSO BE LOST.
YOU AGREE TO WAIVE ANY SUPPORT FOR YOUR WINDOWS PHONE FROM THE MANUFACTURER OF YOUR WINDOWS PHONE AND MOBILE OPERATOR OF THE NETWORK THAT YOUR WINDOWS PHONE WORKS ON. YOU AGREE TO WAIVE ANY RIGHT TO RETURN YOUR WINDOWS PHONE TO YOUR APPLICABLE OEM, ODM OR MOBILE OPERATOR. -
Photoshop CC 2014 - my workspace keeps going black
- When working in Photoshop CC 2014 - my workspace keeps going black while i'm trying to work on an image. For example, this morning I was simply trying to add some text to an image using layers but while typing the text in the workspace (the actual image) goes completely black and I have to either click out of it or wait for the image to come back so that I can see what I'm doing. Having used various versions of Photoshop I know this is not normal. Can anyone suggest what my issue could be.
Your graphics card drivers need to be updated.
Here's how:
Upgrade Display Drivers
Windows OS
Click Start.
On the Start menu, click Run.
In the Open box, type "dxdiag" (without the quotation marks), and then click OK.
The DirectX Diagnostic Tool opens. Click the Display tab.
On the Display tab, information about your graphics card is shown in the Device section. You can see the name of your card, as well as how much video memory it has.
Once you know the kind of graphics card you have, visit the manufacturer's website to download the latest driver. Here are links for downloading drivers from the most common graphics card manufacturers:
NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp
AMD: http://support.amd.com/en-us/download
Intel: http://support.intel.com/support/graphics/ -
Hello there
I have a HP Pavilion Elite HPE-063uk Desktop PC, product number: VG251AA, serial number {Content Removed}, with Windows 7, my monitor keeps going to sleep and a message saying VGA NO SIGNAL comes up. The only way to awake it is by switching the pc off at the power button (the F2 or "half moon" button should awake it but does not) .
I have checked everything from the "Save Power settings (which is on off)" to Screen Saver (off as well) and done anything what I can find on the HP help and support, troubleshooting problems, testing this and that, even connected a different monitor and restored it to an earlier date, but I cannot solve the problem.
Please can you help. Thank you.
This question was solved.
View Solution.Hi vitolaterza,
Are you getting the no VGA signal after the computer goes to sleep? If so this is normal.
Turn off all sleep mode options; make sure everything is set to never sleep.
Check the cables on the back, you only need one video cable going to the monitor. Also go to hp.com and download the latest BIOS and Graphics driver.
Here is a link to download the drivers.
Let me know if this helps. -
I have tried to log into clash of clans on my iPad and it just keeps going to a new game rather than the one saved on my iPhone. I have been using the game centre and same user name and password ?
I have the same problem.. EXACTLY. . When phoning Apple Support they had trouble understanding my problem and couldnt find any type of solution. No one seems to take responsibility for GameCenter issues. The assistant escalated the problem but no one could find an answer. .
The only idea was to set up a new apple id, hence a new GameCenter account. . But that would loose all the itunes data. Anyone got ideas ? -
My Network Connection Keeps Going SOS
i have a blackberry 9300 and am on the EE - T mobile network, i have a problem with my phone , its keeps going to sos mode i have tried changing sim card to other networks , calling my provider , even used the same sim card on another phone and it works just fine but on mine,it seems to work for a little while for like 5 minutes then go to sos mode, but my wi fif connections works just fine , so i was wondering if it could actually be fixed or is there a way i can personally fix it ?
Hello fredrick_
Welcome to BlackBerry Support Forums
Here is the KB that is related to your issue :
KB03448 : Network status indicator shows " SOS " on the BlackBerry smartphone
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