LaserJet Pro M1536dnf MFP ToolboxFX, cannot connect to the device

Hi , I see you have put a great deal of effort into getting the ToolboxFX to work again, I'd be happy to help you with this. I found a post written by a colleague that I think might help. Please take a look at what  suggested to another user: Toolbox FX error. Please let me know if this helps, or if you require further assistance. Thanks.

Hello, I am new to HP Forums.
I have tried to search these forums for a working solution for my issue, without success.
I apologize if I have provided too much information all at once. I see many people seem to have problems with the HP ToolboxFX software. Thanks to anyone that can help me solve my current issue. Product: HP LaserJet Pro M1536dnf MFP
Model: CE538A
Firmware Date: 20140630 (was 20100615) Computer: Dell OptiPlex 980 Mini-Tower
OS: Microsoft Windows 7 Ultimate 64-bit SP1
RAM: 8GB Background: ****
We have a small quantity (4 via USB, 2 via wired Ethernet) of this model AIO printer in use here since 2010. I have never had any problems printing to or scanning from these printers. The HP ToolboxFX software DID function on my PC without issue until it was recently uninstalled.
I have never tested the Faxing function of the printer connected to my PC, so I don’t know if that part of it works. The fax function does work on another (same model) printer installed on our network. Originally this printer was connected to my PC via the supplied USB cable and installed using the supplied HP software media (Installer v1.5.6.4020  I believe).
My PC had a couple USB ports that did not work, and during the troubleshooting process, a second copy of this printer became installed and linked to a different USB port. I wanted to see if I could have HP ToolboxFX deliver faxes received on one of our networked HP LaserJet Pro M1536dnf MFP printers to my PC instead of another PC currently receiving these faxes. So I thought I would uninstall the printer and software on my PC and reinstall it using the updated software (Installer v3.0.3.5253) downloaded from the HP website. That is when my problems started. Problem: ****
HP ToolboxFX seems to be running in the system tray, but when I right click the system tray icon and select “Open HP ToolboxFX”, I receive a popup error window. By the way, the printers name no longer appears in the right click context menu. **** Window content:
Cannot connect to the device. Make certain that the device's power cord is plugged in, the power is turned on, and that all cables are properly connected. Check the Troubleshooting tab or product documentation for more information. [ OK ]  <---<<  Button Clicking the [OK] once displays the same popup window again. Clicking the [OK] button a second time opens HP ToolboxFX but shows my printer status as not connected displaying a red square with white “X” inside it. I can still print to and scan from this printer. It is only the HP ToolboxFX software that is not working. What I have tried to resolve problem: ****  o- I have tried uninstalling and then reinstalling the printer and software (Installer v3.0.3.5253), using USB.  Same “Cannot connect to the device” window. 
o- Thinking the newer software might need newer firmware installed on the printer, I ran the “Firmware Update Utility” found on the HP website. Firmware version 20140630 successfully installed. 
o- I uninstalled and then reinstalled the printer and software (Installer v3.0.3.5253), using USB.  Same “Cannot connect to the device” window. 
o- Thinking the perhaps the newer software was the problem, I uninstalled (Installer v3.0.3.5253) and then reinstalled (Installer v1.5.6.4020, original working) the printer and software using USB.  Same “Cannot connect to the device” window. 
o- Then I uninstalled (Installer v1.5.6.4020) and then reinstalled (Installer v3.0.3.5253) the printer and software using USB.  Same “Cannot connect to the device” window. 
o- Wondering if this was a USB software issue, I uninstalled and then reinstalled the printer and software (Installer v3.0.3.5253), using wired Ethernet.  Still no problems printing or scanning. Could now access the printer using its IP address, but the HP ToolboxFX error changed.  Now the popup window contained a different error. **** Window content: HP ToolboxFX has encountered an error and can not recover. Please re-start HP ToolboxFX, or re-start your PC.  You will not be able to receive alert messages, or use other HP ToolboxFX features until HP ToolboxFX has been restarted. Windows version: Win32NT - 6.1.7601.65536
HP ToolboxFX version: 006.015.01163 [ OK ]  <---<<  Button I believe clicking the [OK] button NEVER clears the popup window (or just makes it reappear). The normal HP ToolboxFX program window never appears. 
o- As this was not helpful, I uninstalled and then reinstalled the printer and software (Installer v3.0.3.5253), using USB again.  Still no problems printing or scanning, but the HP ToolboxFX error remained the same.  The popup window still contained the following error. **** Window content:
HP ToolboxFX has encountered an error and can not recover. Please re-start HP ToolboxFX, or re-start your PC.  You will not be able to receive alert messages, or use other HP ToolboxFX features until HP ToolboxFX has been restarted. Windows version: Win32NT - 6.1.7601.65536
HP ToolboxFX version: 006.015.01163 [ OK ]  <---<<  Button I believe clicking the [OK] button NEVER clears the popup window (or just makes it reappear). The normal HP ToolboxFX program window never appears. 
o- I then tried a forum posted claimed solution (follows).  This did not resolve my ToolboxFX problem but did reset the error window content and software functioning back to its original non-working state. Now I am back at square one. Printer still works but cannot use ToolboxFX at all. Posted claimed solution START: ****
From pcwizard on  08-03-2012 08:52 AM
Re: LaserJet M1536 ToolboxFX error Hi Maddie54, Try the following and see if it works for you;
o- Please go to the following directory  C:\ProgramData\Hewlett-Packard\ToolboxFX\Settings
o- Under this directory delete all the files in Settings folder.
o- Then reboot pc and restart the printer. *This can occur when the IP has changed or the printer had lost communication and been re-connected. I am an HP employee.Posted claimed solution END: **** **** Window content:
Cannot connect to the device. Make certain that the device's power cord is plugged in, the power is turned on, and that all cables are properly connected. Check the Troubleshooting tab or product documentation for more information. [ OK ]  <---<<  Button Clicking the [OK] once displays the same popup window again. Clicking the [OK] button a second time opens HP ToolboxFX but shows my printer status as not connected displaying a red square with white “X” inside it. 
*-*-*-*-*- I noticed that the HP uninstall process leaves a large quantity of abandoned folders and files scattered on the file system. I can only imagine that it has done something similar to the registry files. I can only imagine that since I know ToolboxFX works on other PC’s and DID work on mine, at one time, there must be a way to get it to work again. Perhaps there is a better uninstall utility (or manual procedure) that can remove whatever is causing the ToolboxFX software to not work. I hope someone has some useful insight into this problem. Would be nice to use the HP ToolboxFX software to receive faxes from one of our networked printers.
Thank you very much for your assistance.
Paul 

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  • HP LaserJet Pro 400 MFP M425dn won't print text at 72 point size or larger

    My workplace recently purchased an HP LaserJet Pro 400 MFP M425dn all-in-one printer. It works excellently with the exception of the fact that it won't print text that's 72 points or larger in size. I've tried numerous fonts that're pre-installed with Windows, and all of them print properly at point size 71.5 or smaller; anything else simply doesn't show up in prints. The content that's sized at 72 points or higher *does* affect the flow of other printed content on the page, however. It's like the 72-point or larger text is occupying space, but it's completely invisible on the printed page. I've tested this using Microsoft Word 2002 on three separate computers, two of which have Windows 7 installed and one of which has Windows Vista installed. The problem is identical on all three computers. The printer is connected via ethernet cable to our wired network. I've installed the included printer software, and I don't believe that there are any updates to it that weren't installed up to this point. Any thoughts on how to resolve this issue?

    hello, i only made an account to solve this for you guys because it has been a headache for me also.... let me apologize before hand for terrible grammar and punctuation i am in a huge hurry  Now this may not work for everybody but i fixed it on my machine with the following   now before you print ...use (ctrl+p) in your word processor to open the print window click on (properties) then navigate to the (advanced) tab now, I have a section called printer features under this category there is an option to "send truetype as bitmap" enable this and see if it can help any of you, for me, with this ENABLED I can print any size font my word processor will allow me to type  specs of my machinedell d6420win7msoft word 2007 printer itself is hp laserjet 200 color m276 printer driver is HP LaserJet 200 color MFP M276 PCL 6 i understand that this printer and driver is not identical to yours per se  but the nature of these drivers makes it highly likely that this solution will work for most of you  if this helps, have somebody else post it more noticeably because i will probly not be signing back in to this website i created this account just to post this and hopefully solve this annoying issue for many of you ...no kudos needed   

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