LaserWriter Select 306 Success Story

I would have posted this in one of the open threads but I decided to use a New Topic because it might be seen easier. The following got my trusty old LaserWriter working again under Snow Leopard.
After going round and round with different USB to parallel cables I ended up with the Belkin F5U002V1. My first few attempts at getting this cable to work failed. I have been following some of the topics here and on other message boards so I had tried everything.
By setting the DIP switch on the back of the printer to 4 and turning it on, you get a configuration page. On that page, it says that the engine in this printer is the HP LaserJet III version. So, I setup my printer as described:
With the printer off set the DIP switch to Zero
Plug in the USB to parallel cable
Turn printer on
Open Print & Fax preferences
Add a Printer using the Default button and it should recognize the cable (let it finish
Change the name of the printer to whatever you want
Bypass the Automatic setting and look for the list of printer drivers
Choose HP LaserJet 3 - Gutenprint v5.2.3
Close the windows
The printer options will be wrong but you can still choose to print manually if you have the single sheet/envelope attachment and want to use it.

I can tell you what I did to make this printer work.
The laserWriter Select 360 has three (3) inputs available, AppleTalk, parallel, and serial. I got a USB to parallel converter (I have Gear Head brand).
Set the rotary switch next to the connectors to 1. This will set the parallel and serial ports to Postscript.
After plugging in the adapter and turning on the printer, you can add the printer in the Print & Fax system preferences. It will show the model of the adapter, not the printer, but you can change the name to anything you want.
Preferences will install a generic Postscript driver. You will need to change the print driver to Apple LaserWriter Select 360 either fax or no fax according the one you have. This driver is available from the Print and Fax preferences.
This works fine for me and is much faster than AppleTalk ever was.
Hope this helps.

Similar Messages

  • Apple LaserWriter Select 360  and OSX 5.1.2 upgrade

    My LaserWriter 360 has performed perfectly from Tiger to Leopard 5.1. After upgrading to 5.1.2 it would NOT print. The LaserWriter is connected to the computer with a Ethernet cable into an Asante box,and then into the printer. This has never failed for over 6 years and since OS X came out. The Apple LaserWriter 360 driver DOES exist in print driver lists in the Library. I Archived and Installed back to the OSX 5.1 version hoping that might fix my problem but it did not.
    I have gone into "Network" and "Printer Fax" — tried everything with no success. I hate to part with this printer as it performs great when it was working before the 5.1.2 upgrade. Any suggestions?

    Help! Apple advised me that there are very smart people here, smarter than they, who might be able to help me. I'm having the same problem getting my MacBook OS 10.5 to work (at all) with my Laserwriter Select 360. It is not supported (7 years) by Apple. It worked wirelessly when I first set up borrowing the driver from my Ibook. My household uses 3 ibooks with great success including the one I hoped to replace with my MacBook. After 5 months, and trying various solutions posted here, by some fluke it printed once yesterday.
    Can anyone tell me where I can get a driver that will work wirelessly with my airport? Apple said I have a Guttenberg (?) default in the OS software, which is not visible in the printer library, but can only be plugged directly into the MacBook via an adapter. This would mean the rest of the Mac users in my home (Ibooks) would not have access to that port and I want to be wireless. I've read many happy reports here and hope someone very wise can help me. Apple says this printer never worked wirelessly. Somehow I completed all of my graduate education using it wirelessly so I have hope that someone here can help. I look forward to hearing from you and appreciate the time you've taken to read this request. Best wishes to all! Kim

  • An Oracle Forms Success story

    Hi:
    I believe that in the forum we tend to post "I need help. Please help" "Oracle has issues!", etc, kind of topics. I am going to try to change that and will start posting now and then my "Oracle Forms" success stories that will hopefully help us all in sharing when we do something right and not just sharing when we need assistance. By the way, I do realise that there are plenty of great people in this forum already sharing their positive findings, I just would like all of us to start doing it on a regular basis.
    Having said that, here is my first success story:
    On Friday, I was having a conversation with one of our users and setting her up with our Web based application. Since we are moving her from a character based application, I was emphasizing to her how in the new GUI/Web based application it was important and benefitial to start using the mouse. To this she said "You know Thomas, we use Salesforce and recently we noticed that they have enabled the ability to click on any field and make it editable. Also, she said, you know how in our application we very often find ourselves going to a field and then pressing Ctrl-Y to bring up the full contents of the text. I just think that it would be really great if our new Mouse-enabled application would allows us to simply double click a filed and bring up the full text. Is this now possible? she asked. I paused and ran the request quickly in my head, since I made sure that certain things happened when we converted our Forms from character to Web platforms (i.e. I made sure that we referenced Object Groups to all of our forms), I was able to quickly (within a minute after she finished her question) answer to her that it was possible to accomplish what she described relatively trivially, but that it was still not enabled. Confident in my understanding of the whole app and in the hooks that I had installed during our upgrade, I promissed her that I would have a definite estimate and full answer by Monday.
    I went home Friday and went to a school Carnival with my two beautiful children and awesomely beautiful wife (I have been told by co-workers that she looks a lot like Gina Lollobrigida) so I forgot about the request for the rest of the evening. Saturday morning I woke up and the first tought in my head was: I got it! I turned on my computer, coded and tested the solution against a couple of forms in five minutes and convinced my self I was right with my first tought. I then compiled the rest of the forms (around three hundred) and tested a few selective ones and verified that indeed I had solved the problem. I am now ready not only to tell her how easy it but to have her experience it in our development environment first thing on Monday, hopefully giving her a sense for how great our new platform is.
    The End
    Here is my code:
      IF NOT SUBSTR(RTRIM(RTRIM(GET_ITEM_PROPERTY(NAME_IN('SYSTEM.TRIGGER_ITEM'), PROMPT_TEXT)), ':'), -1) IN ('*', '+') THEN
        DO_KEY('EDIT_TEXTITEM');
      ELSIF :SYSTEM.MOUSE_ITEM IS NOT NULL THEN
        DO_KEY('LIST_VALUES');
      END IF;How did I deliver to all 300+ forms:
    We have a form (called base.fmb) that contains all of our common forms objects and an OLB called common_obj.olb.
    All of our forms have an object group called BASE_TRIGGERS referenced in.
    1) I created a WHEN-MOUSE-DOUBLE-CLICK trigger with PL/SQL above.
    2) I added WHEN-MOUSE-DOUBLE-CLICK to BASE_TRIGGERS objec group.
    3) I copied BASE_TRIGGERS from base.fmb to common_obj.olb to upgrade object group.
    4) I installed common_obj.olb to our UNIX deployment box.
    5) I compiled a few of the modules and tested in the app.
    6) I ran a full recompile.
    Why does it work:
    1) The code above written PSEUDOLLY means:
      IF the prompt associated with the field does not end in * or + THEN
        SHOW THE EDITOR
      ELSE
         Execute KEY-LISTVAL
      END IF2) Somebody very smart in our company introduced this neat notation to place a plus sign (+) at the end of the prompt for every field tha has a list of values. Also, that person had an asterisk (*) placed at the end of field prompts that provided drilled down (calling another form o show detail) to another form.
    3) Oracle, in a great white paper made me aware of the fact that when converting from character to Web all field prompts needed to be converted from Text to the Prompt property and furthermore, in their great wisdom, to make it easy they actually put a button right on the designer to make it trivial to accomplish.
    Hope this is a good start,
    Thomas
    P.S. If I left anything out or you have any questions, please feel free to ask.
    Message was edited by:
    Thomas Morgan
    Message was edited by:
    Thomas Morgan

    Great idea to post success stories. Kudos for giving step-by-step instructions.
    Was the notation using plus or asterisk to signal the user if there's an LOV or drill-down available in place in your character based app or was it implemented during the GUI conversion? This is probably a matter of UI opinion, but does the notation clutter the screen a bit ad did you try other visual prompts? I like the notation because you don't have to click in or tab to the field to see if a LOV is available. That's a big benefit that probably outweighs the issue of screen clutter.

  • New iMac can't see Laserwriter Select connected to a PC on same LAN-- why?

    I've just returned to the Mac universe after a five year hiatus. When I discovered how well Macs play with PCs and Unix these days, I decided to come back.
    There's just one issue: I can't print to my Laserwriter Select 360, connected by parallel port to a Windows XP Pro PC on my LAN. My new iMac doesn't see the printer at all. The imac does see the PC's workgroup in the Network Neighborhood, and I can mount the shared volumes of that PC on the mac with no problem, so the Mac can talk to the PC for filesharing, anyway. (smb:// address used)
    Applecare has no clue why I can't see the printer. They told me to turn on Windows Sharing and Print Sharing, but that had no effect. The Windows machines on my LAN can all see and print to the shared Laserwriter Select 360, no problem. They're all running Windows XP pro, latest patches.
    The iMac of course has the latest Tiger. All machines are on my internal subnet 192.168.0.*.
    I just got a new cartridge for the Laserwriter, and there's no reason to retire it-- that printer works great. I just can't believe/accept that the iMac can't be made to print to an Apple printer! (Also, I've heard that appletalk->ethernet bridge solutions are flaky so that's not an ideal route).
    Any/all ideas welcome.
    imac g5   Mac OS X (10.4.3)  

    Here's the result. The PC is on 192.168.0.2, and the iMac was assigned .18 by DHCP.
    I just tried adding a lexmark printer to the PC (over USB) to see if there might be some difference. The other windows box on the lan sees the LexMark same as it sees the Laserwriter (and both show up in the output of smbclient below). Needless to say, the iMac doesn't see the LexMark either.
    Thanks for your help with this one...
    will-kesslers-imac-g5:~ willkessler$ smbclient -NL 192.168.0.2
    Domain=[WILLPC] OS=[Windows 5.1] Server=[Windows 2000 LAN Manager]
    Sharename Type Comment
    My Documents Disk
    IPC$ IPC Remote IPC
    print$ Disk Printer Drivers
    SharedDocs Disk
    AppleLas Printer Apple LaserWriter Select 360
    Downloads Disk
    My Pictures Disk
    ADMIN$ Disk Remote Admin
    C$ Disk Default share
    Printer Printer Fax via eFax 3.5
    LexmarkX Printer Lexmark X63
    session request to 192.168.0.2 failed (Called name not present)
    session request to 192 failed (Called name not present)
    Domain=[WILLPC] OS=[Windows 5.1] Server=[Windows 2000 LAN Manager]
    Server Comment
    Workgroup Master
    --------- -------

  • Can't find a printer driver for LaserWriter Select 360?

    My older G4, which I just upgraded from OS 9.2 to OS X10.3.9 (I was reluctant to leave PageMaker), doesn't have a printer driver for my Apple LaserWriter Select 360. It finds my Epson 2200 with no problems. I've tried two shareware programs. The first seemed to say that Apple Printer Drivers were missing and that it had reinstalled them (but I don't remember the name. I found it in one of the threads here). But there was no sign of the LaserWriter when I tried to print. The second program I tried was Pacifist, figuring I could just reinstall that one printer driver from the Panther disks. But I couldn't see it anywhere though there was two Epsons, Hewlitt Packard and others. I tried the Apple website, but had no luck. I know there is one because two other computers we have in OS Xs can recognize the printer. Is there a driver out there I can download or is there someway I can get it off the other computer I have that is in 10.3.9? It's really frustrating to have to transfer the regular stuff I want to print to another computer.
    Thanks!! Jane
    G4   Mac OS X (10.3.9)  

    We're halfway there...maybe! The printer shows up on the list, but when I try to print something (I tried an InDesign file, also a Word one), the computer sends the file and the printer starts, but then puts the job on hold (the green light on the printer never blinks). If I click Start Job, the same thing happens again.
    When I looked at Help and found "Setting up to print to an IP Printing network printer," it said to "type the IP address or DNS name for the printer in the Printer Address field." I looked through my "User's Guide" and didn't know what that was. It wouldn't let me "ADD" the printer without one so first I typed in the whole name of the printer that was on the list below. Then it let me ADD, but not print. Then I tried it again with the word "home." Same thing, it added the printer but wouldn't let me print.
    One other question I had was when I got to the Add Printer, IP Printing, I had to choose a "Printer Type." It was on LPD/LPR so I left it. I didn't know what any of the choices meant. Perhaps that was wrong.
    Now that the LaserWriter is on the list, can we make it print?
    Thanks so much, Jane

  • Can I get my Laserwriter Select 360 to work on my intel iMac?

    I have a new Intel iMac running 10.4.8. I want to use my Apple Laserwriter Select 360 with the iMac connecting via an Ethernet to Local Talk bridge (Assantetalk) via my net gear router. The driver comes up in the printer list, but it comes up with an error -50 and won't select?
    Is this possible to get working?
    thanks
    iMac Intel 24"   Mac OS X (10.4.8)  

    It doesn't look like appletalk is an option when I go to network preference configurations- just Bluetooth,Built-in Ethernet, Built-in Firewire and Airport. The Apple Laserwriter Select is very old with an appletalk connection. Does the Imac have a port for that kind of connection?

  • SDN is a best-practice example in a Novell success story

    Regular SDNers might be interested to see SDN used as a "success story" by Novell for their eDirectory product.  Novell produced both a pdf and has the success story easily accessible on the Novell website at http://www.novell.com/success/sap.html  It's nice to see SDN used as an example of a "best practice" ... as regular SDN members know it is, in so many ways.

    Look into using NWDI as your source code control (DTR) and transport/migration from dev through to production.  This also will handle the deployment to your dev system (check-in/activate).
    For unit testing and debugging you should be running a local version (NWDW).  This way once the code is ready to be shared with the team, you check it in (makes it visible to other team members) and activate it (deploys it to development server).
    We are currently using a separate server for WD applications rather than running them on the portal server.  However, this does not allow for the WD app to run in the new WD iView.  So it depends on what the WD app needs to do an have access to.  Of course there is always the Federated Portal Network as an option, but that is a whole other topic.
    For JCo connections, WD uses a connection name and this connection can be set up to point to different locations depending on which server it is on.  So on the development server the JCo connection can point to the dev back-end and in prod point to the prod back-end.  The JCo connections are not migrated, but setup in each system.
    I hope this helps.  There is a lot of documentation available for NWDI to get you started.  See:  http://help.sap.com/saphelp_erp2005/helpdata/en/01/9c4940d1ba6913e10000000a1550b0/frameset.htm
    -Cindy

  • Laserwriter Select Printer won't print in Tiger OS 4.10

    I have a PowerPC G4 computer newly updated from 9.2 to Tiger OS 4. 10. My Laserwriter Select 360 is connected to the computer by Asantetalk, which then plugs to the computer.
    Tiger will connect to the printer and it seems to print but nothing happens. There are no errors either.
    I have checked all of the cables and they are correct. Everything worked great prior to the upgrage.
    Asante does not have any information on OS 4.10 either.
    Any suggestions are appreciated.

    I suggest you buy a USB-parallel adapter cable. Caveat - I'm not sure that will help. You need to figure out if the Asante or printer are at fault (by using with another computer), and next after that will be generic OS X fixes, like:
    Boot from install DVD and repair the hard drive.
    Download the Combo updater and re-update OS X.
    Try Printer Setup Repair from www.fixamac.net.

  • Running a Mac G3, having been using a Laserwriter Select 360, but it and two others are now dead. What is the next best or better printer to use?

    I am running a desktop beige Mac G3 and have been using a Laserwriter Select 360, but it an two others are now dead.
    What is an equal or better printer to use with the Mac?

    Hey, BD, I looked at Brothers last night in connection to this questiona and it looks like their newest/current laser print-only units go back to 10.4 but no further.
    Brother is the best hope but the OP may need to look for an older model still in stock. For example, for our older Brother HL5250DN, they still show OS9 drivers:
    http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?r eg=us&c=us&lang=en&prod=hl5250dn_all
    Gary, web-check for stores that still have older models on teh shelf. You can also look at "newer-but-not-new" and then use the Brother site to check for OS9 drivers.
    Founds some of my model on eBay:
    http://www.ebay.com/sch/i.html?_nkw=Brother+HL-5250DN
    We paid US$199 for ours new about seven years ago. It's been a real workhorse and trouble-free. Well, except for the time my wife tried to feed it a odd paper stock that was not on the printer's official diet!
    A Beige G3 consideration: The Big Beige doesn't come with USB ports. You must add a PCI USB adaptor card, and the ones that worked in the Beige are harder to find today.
    However, the Beige has built-in ethernet so if you get a printer with an ethernet connector, you will be in bisiness with neither the expense of an extra adaptor card nor the occasional buttheadedness of USB printing. The "N" in our Brother model designates it as a network printer so it has an ethernet port. Many others do also.

  • Technical Details And Success Story of Adobe LiveCycle Document Security

    First of all I am sorry if my subject is not related to the previous topics.
    I am a master student of Media Informatics in RWTH Aachen University. Now I am taking a seminar course of Digital Management Rights, and I have a topic: Adobe LiveCycle Document Security to be presented next week.
    I do not have details information on how it works/technical aspect about it that I really need to well prepare of my presentation. I have read all the document in adobe website but unfortunately I could not find much more details explanation.
    I also need user stories when they use Adobe LiveCycle Document Security. I read also the success story from adobe web site but it has no success story of customer who use the specific product of Adobe LiveCycle Document Security.
    Thank you for your help.

    There is a good case study on Penn State that would probably make a good addition to your presentation:
    http://www.adobe.com/cfusion/showcase/index.cfm?event=finder&productid=101104&loc=en_us

  • Success story with Compaq CQ40 laptop (full A/V support)?

    Hi all!
    Anyone got success story with the HP/compaq CQ40 (-304AX) laptop or the individual components?
    Here is the spec of my laptop:
    - CPU: AMD Athlon X2 QL-64 2100MHz (dual-core)
    - RAM: 3GB (DDR2-800)
    - Video: ATI Mobility Radeon HD 3470 / 256MB RAM
    - Audio: IDT 92HD71B7 @ ATI SB700
    - HD: SATA-2 / SAMSUNG HM500JI / 500GB
    - CD: TSSTcorp CDDVDW TS-L633A SATA DVD-RW
    And the followings are what I need:
    1.External HDMI output
    2.Full 3D acceleration i.e. same performance as on windows (I know nvidia cards can.....)
    3.GPU-accelerated h.x264/blu-ray playing (utilizing ATI UVD)
    4.Sound output
    5.DVD writing
    6.Running skype, oracle 10gand wine/games
    I tried arch x64 two weeks ago, and got frustrated with various weird problems (not all are hw-related)
    Here are my own experiences last week:
    (1,2,3) Video driver problems: (UNRESOLVED)
    * ati-radeon fails on HDMI - after x ends, it would return to console with main monitor off (though I can still type blindly to enter x again)
    * catalyst driver 10.2 with xorg 10.4 can't close laptop screen
    * ati-radeonhd works with HDMI output but no 3d accel and 2d accel appears very slow (for switching chrome tabs - which should be instant)
    (4) Audio driver problems: (RESOLVED FINALLY)
    * ALSA: volume too small, no hardware mixing.... i hate dmix
    * OSS: works perfect after changing the output channels(?) and re-attach vmix
    (5) DVD writing: untested.... anyone got it working?
    (6) no official skype for 64-bit , oracle 10g x64 not installing (missing 32-bit libs), wine: direct3d failed immediately with catalyst driver (but native 3d games did work)
    BTW should I just install 32-bit arch? Is there improvement I can get by installing 64-bit version?
    Last edited by aqd (2010-03-20 15:01:52)

    I have a Compaq Presario CQ60-211DX, exact look as yours, but completely different under the hood. (32-bit, 2GB ram, intel graphics, everything works well).
    Anyway, answering your question about Arch 32 bit vs Arch 64 bit, you should use Arch64 if you plan to use more than 3GB of ram.
    This wiki article may help:
    http://wiki.archlinux.org/index.php/Arch64_FAQ

  • Not connecting to laserwriter select 360

    Hello,
    I work between two printers. One is an Epsom color printer, the other is my trusty old Laserwriter Select 360. Suddenly the Laserwriter is not connecting. I connect through an Asante box and up until two days ago, everything worked.
    I have tried the trick of disconnecting the Asante and then re-connecting, etc., but still I have no connection to the Apple printer.
    Can you suggest anything?
    Thanks!
    Jim G.

    Jim,
    When was the last time you turned off the power to every component all at once and made a clean start? Try it and see if things reset or reload.
    Next, have you tried removing the printer using system preferences and then adding it back in? We just added an older HP laser printer to our ethernet LAN but the printer had Appletalk turned off at its end. That was a menu option on the printer. Apple simplifies controls at the printer end on their brand of the same or similar printer style by giving you fewer controls. Wait. They give you none! While HP laser printers have extensive menu option controls on the printer itself, with most Apple printers the reset has to come from a service dip switch, a momentary reset like a CUDA switch on a motherboard or from a power off technique.
    So, pull the plug, give it a minute or two to dissipate any charge in capacitors and then reconnect power. While that may sound like hokus pokus magic, that is related to another power discharge instruction for how to revive 'dead' monitors. Give it a try. Can't hurt and costs nothing.
    Without special testing, you do not know precisely what changed from the printer working one day and not the next. So, try a reset.
    The other response offers a good way to see if there is any traffic on the ethernet cable as evidenced by blinking LED traffic lights. Isolating each component is helpful and easier if you have more than one of something to test with as well.
    Just some random thoughts to get you started.
    Jim

  • Laserwriter select

    I have an old laserwriter select. I also have a new iMac running OS 10.5.6. Can I download a driver to allow the laserwriter to work on the iMac and if so, where do I find the drivers?

    Yes, the Asantetalk and Farallon EtherMac iPrint LT are the two most common Bridge devices.
    The AsanteTalk does not re-acquire printers that drop out for any reason, so when experimenting, you must power up the Asantetalk LAST--after all other devices are up and operational, and the printer lights have stopped blinking.
    Make sure AppleTalk is turned on for the port you use to eventually connect to the printer. You can run a cable from your Router to the AsanteTalk to access the printer from all your Macs. If you are connecting the AsanteTalk directly to your computer's Ethernet port, but not using the Ethernet port for connecting to the Internet, the port must still have an Ethernet address (assign one manually).
    Use System Preferences > Print and Fax
    and click on the plus sign to add a new Printer. It is an Appletalk printer, and if it is cabled correctly and ready, it should appear in under a quarter minute. It is NOT capable of LPR printing, so be careful not to designate it as an LPR printer-- that will not work.

  • A Flex time success story

    I posted this in the Logic Express section but it's also related to Logic Pro so I wanted to make sure users of Logic Pro who may not check out the LE section hear about this success.
    I’ve run into some surprisingly great Flex results recently. I’m not a professional recording engineer, I’m a gigging multi-instrumentalist musician and home song writer. Over the past decade I’ve been recording on a Korg hard drive 16 track recorder. (Great home equipment for it’s time and expense) Unfortunately I no longer have the unit and the only recordings I have of those songs are mixes of the 16 tracks mastered to stereo. I play mostly Prog-rock and because some of the parts I played on some instruments were a stretch for my abilities some of the timing of some of the parts were not as tight as I would have liked them to be. Still I transferred all my songs to my iMac and Logic Express 9. (BTW Logic Express IS a serious recording program on par with Logic Pro in the majority of it’s functions, it‘s NOT just a better version of Garage Band.) My goal was saving these tunes and also to see if I could help the mix out a bit. I couldn’t totally re-mix because the tracks are mixed stereo and can‘t be separated but I thought I could tweak and compress. ANYWAY … a few songs had parts that were not perfect in regard to timing so I decided for yucks to try FLEX on these stereo tracks. Mind you I’m talking about ONE stereo track that’s a total mix down of 16 tracks from a prior hard drive recorder. I had the track analyzed and quantized It using polyphonic at 1/96 and I’m totally shocked at the results!!! I didn’t think the program would be able to help timing on lets say a guitar part without destroying a drum pattern played in the background or making something sound strange but it did it!!! I actually have a tune played in 15/16th with a LOT of odd timing interplay and Flex fixed all my little guitar timing imperfections without making the underlying instruments sound out. I don’t know how the program did that considering were talking one single stereo track with 16 tracks of instruments all recorded on the track but it worked wonderfully. HECK … I haven’t been happy using Flex and quantize on a simply kick drum part but the function worked wonders on a track that I thought was unfixable.
    Anyway much of what people write are in regard to problems they are having. I thought I would share my GOOD NEWS with you for a change!

    I also has this problem but it didn't happen when undoing a Flex Time edit and it only happens occasionally. I reported this a bug to Apple with the crash report. But the bug you have witnessed might be slightly different than the one I witnessed. Try reporting this bug to Apple via http://bugreport.apple.com/ and attach the crash report with it. The Crash Report is located at Library > Logs > CrashReporter. It will start with GarageBand and then the date. Choose the latest one. Attach it in the report (in the Configuration Information section). You should also include a System Profiler Report:
    To obtain a full System Profiler Report, select "About This Mac" from the Apple Menu and click the "More Info" button. This automatically launches the System Profiler application. Once the System Profiler application has been launched please follow the steps below:
    1. Select "View > Full Profile" from the File menu (cmd-3)
    2. Select "Save" from the File menu (cmd-s)
    3. Keep the format as 'System Profile'
    4. Click the "Save" button
    A System Profiler Report can also be obtained via Terminal using the following command:
    /usr/sbin/system_profiler -detailLevel full -xml >mymachine.spx
    This command will create a full System Profiler Report, named "mymachine.spx", which will open in System Profiler on another machine.
    Please attach the file to your bug report (under Additional Enclosures section). Depending on how your ranked the report, Apple should see it within the next few days. Also note that even though Apple doesn't reply to your report doesn't mean they didn't see it. Apple's Developer section is always busy with bugs that they don't have time to reply to every single report!
    Bo

  • Success story: NVIDIA 8600M GT graphics card defect repaired at no cost

    This is the story of Apple servicing my MacBook Pro with the NVIDIA graphics card defect.
    I had the NVIDIA 8600M GT graphics card defect in my 2 year old MacBook Pro. The symptoms were pinkish images, scrambled and chopped images, and finally leading to no video, all within a matter of 3 days. I called AppleCare using the old number I remembered from my 100mhz Mac days: 1-800-SOS-APPLE. I was greeted by a real person within 3 minutes. She explained that my 90-day complimentary phone service had expired some 600 days ago.
    After I mentioned the specific Apple Knowledge base article that described the defect (TS2377), and that it was covered up to three years out of warranty, she transferred me to a MacBook Pro specialist. Sheri ran me through several standard resets and reboots. She then suggested that it be taken into an Apple store for a genius to look at. When I explained that the nearest Apple Store was an hour away, she arranged for a mail-in service.
    After the call had ended, I received a simple email with her phone number so that I could contact her if I needed to. Another automated email contained my repair case number and a link to check the status online. The online status center is very easy to use. It displayed three steps: Sending the empty box, service in progress and return. FedEx tracking numbers were included with working links.
    The next day an empty box arrived, completely with graphical IKEA like packaging instructions and form fitting foam for my MacBook Pro. I knew when the FedEx truck came around, so I had my computer ready by my side. As soon as FedEx showed up, I explained that the empty box was for the computer and Marcos helped me apply the pre-paid return label and taped the box expertly with tape from his truck. I also placed in the box a copy of the Apple Knoweldge base article and pictures I had taken of the issue.
    Apple had included a small stack of super adhesive pre-cut tape square, but Macros was already taping it before I figured out what they were. The return label was also pre-paid with overnight service.
    The next day I logged into the online support status at Apple.com and checked my status. The tracking number showed it had arrived in Houston, and the three steps had been updated to "Repairs completed" and "Return in progress."
    The return FedEx tracking number was displayed later in the evening, and it showed that it was guaranteed to arrive by 10:30AM the next day. Speedy service! Sure enough, the next day I had my computer back in my hands, all data perfect and intact. I was very worried since I was not able to make a back up before sending it in, and Apple does not guarantee data safety. Apple had replaced the logic board, valued at $700 on iFixit (http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Core-2-Duo-2-2-GHz-Logic -Board/IF185-073).
    The funny thing is, for the past 5 years, I have always cloned my drive or used time machine, but for the past two months I had cleared the backups to make up extra room on my externals. You really never know when disaster will strike!
    Learned:
    - Apple Customer Care is top notch, speedy and their status site is very easy to use
    - FedEx service was very helpful
    - If you have a NVIDIA graphics card, Mac or PC, check if your model is affected. Just today Sony announced that NVIDIA cards with defects will now be covered for 4 years out of warranty. (http://news.cnet.com/8301-13924_3-10307592-64.html)
    - Back up your stuff NOW. Use a flash drive or email files to yourself for a cheap fix.
    Roland

    ha
    got the same problem with my mbp (dec 2007)
    also no video within 5 hours .... also no external video.
    lucky i had screen sharing on so i could check the system profiler via an other mac.
    It couldn't find the 6800M GT anymore...
    did another backup and went to the local apple store
    took a print out of Apple Knowledge base article that described the defect (TS2377)
    and they replaced the logicboard+gpu for free within 10 days ...
    everything is ok now except for my maxmsp copy which thinks it runs on an other machine and complains about a missing licence ....

Maybe you are looking for