Late 2013 retina macbook pro drops thunderbolt ethernet cyclically
My new (late 2013) retina macbook pro drops the wired ethernet connection many times a day. Each time killing off all VPN and ssh sessions. This is using the apple thunderbolt to gigE adapter.
This is the second thunderbolt adapter I've received from Apple. Both do the same thing.
Here's my console log filtered on "Link". It's a continuous series of link up/link down messages.
Same problem on both thunderbolt ports too.
3/20/14 5:55:15.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 5:58:49.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,2301,0de1,0300,cde1,3c00]
3/20/14 5:59:29.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 6:29:35.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 6:30:15.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 6:33:10.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 6:36:17.339 PM com.apple.backupd[68869]: Copied 452 items (11.2 MB) from volume Macintosh HD. Linked 4052.
3/20/14 6:37:24.312 PM com.apple.backupd[68869]: Copied 70 items (346 KB) from volume Macintosh HD. Linked 3127.
3/20/14 6:37:54.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 6:40:15.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 6:40:55.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 7:20:00.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 7:42:27.506 PM com.apple.backupd[69492]: Copied 3189 items (81.4 MB) from volume Macintosh HD. Linked 12603.
3/20/14 7:43:20.331 PM com.apple.backupd[69492]: Copied 107 items (6.4 MB) from volume Macintosh HD. Linked 2841.
3/20/14 7:52:52.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 8:43:59.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 8:46:52.967 PM com.apple.backupd[69726]: Copied 428 items (10.2 MB) from volume Macintosh HD. Linked 4063.
3/20/14 8:47:26.894 PM com.apple.backupd[69726]: Copied 64 items (228 KB) from volume Macintosh HD. Linked 2696.
3/20/14 8:47:51.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 9:08:45.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 9:22:52.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 9:52:57.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
3/20/14 9:55:36.038 PM com.apple.backupd[70010]: Copied 490 items (13.9 MB) from volume Macintosh HD. Linked 4141.
3/20/14 9:56:06.813 PM com.apple.backupd[70010]: Copied 61 items (584 KB) from volume Macintosh HD. Linked 2704.
3/20/14 9:56:28.000 PM kernel[0]: AppleBCM5701Ethernet [en3]: Link down (womp enabled, proxy zeroed)
3/20/14 10:47:53.000 PM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3c00]
Oops, no idea where the mountainlion thing came from. cut&paste error I expect, but , yes, you are correct, mavericks 10.9.2
I'm about to that point, but it's going to be hard for them to diagnose because it's so random. I'll go in there, it'll work, then we'll stand around staring at eachother for a bit.
Then they'll say, you have to reload your OS from scratch and I'll say "but I just did that" and that will be it.
Maybe that's a bit overly cynical, but I'm not holding out a lot of hope for the 3 hours time suck that a trip to the mother ship.
Similar Messages
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Late 2013 Retina MacBook Pro - ODD SEVERE POWER ISSUE?
My late 2013 retina macbook pro 13" was on safari (on battery, not plugged in) and then the screen went black. The screen went back on, then back to black, then back on, then the Macbook shut off completely.
Then, it tried rebooting twice, both failing to get past a gray screen and startup tone / chime before turning off for good. Now it won't turn on besides you seeing a gray screen and barely hearing the chime before it turning straight off again.
Any suggestions would be great! I have important files that are for a deadline within a couple days!Try resetting the SMC. If that doesn't work, take it to the Genius Bar. You're under warranty.
You want the section "for a battery you should not remove yourself".
http://support.apple.com/kb/ht3964 -
Photoshop cc laggy in late 2013 retina Macbook Pro
Hello Community
i bought late 2013 retina macbook pro,
and installed photoshop cc,
it is abnormally laggy.
by that i mean, even a small psd file, empty canvas, small brush, when i draw a line, it is laggy.
I suppose it is a driver problem
anybody has same problem?
and is there any solution?Hi guys,
Ive posted a fairly similar topic today. On my new Macbook pro retina 13" with 2.6Ghz, 8GB RAM and 256SSD CS6 was abnormally slow and laggy when editing files that my 8 year old laptop handled perfectly.
I noticed that when I removed my wacom tablet and edited with the trackpad or a mouse the lag went away! The mpb was snappy and responsive when editing the file. \
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Ill keep you guys updated if i find something better. -
Hello,
I purchase the latest 2013 Retina Macbook Pro, which I pluged in my charger and walked away from my computer! When I arrived, my computer was in sleep mode and I noticed a faint burning smell and felt my computer and it was extremely HOT! I then felt the power brick and it was even hotter! 10 minutes after I awoke the computer (ESTIMATED), the computer actually cooled down... It's not hot to the touch but still warm! On the other hand, the power brick is still extremely HOT!
Please help! I started the charge at 3% and awoke it around 78% and now it's at 89%
Also, how long does it take to charge from 3% to 100%? It's been about 2 hours to reach 89%
Thanks,
Anthony
NOTE: Any support would be great! I could use the advice as this is personally my first MAC! I am thinking a software update to fix the computer from heating up when sleeping but I am unsure about the power brick!AppleSupportNow
I always thought that keeping it plugged in nearly 24/7 can damage the battery too?
No, not at all, the only damage from being plugged in all the time are IF:
A: its not turned off and in sleep mode ALL the time while plugged in
B: you dont unplug it ever couple weeks or so and drain the battery down to about 30 to 40%
*Also, if youre going to store your macbook away for a few weeks or more,... make sure it has at least a 50% or so charge.
*Cycle count / use/ lifespan is one thing that cant be countered.
Proper treatment is another thing. Just because LiPo batteries dont need conditioning in general,.. does NOT mean they dont have an ideal use / recharge environment. Anything can be abused even if it doesnt need conditioning.
Just use and enjoy your new macbook,
From Apple on batteries:
http://www.apple.com/batteries/notebooks.html
http://support.apple.com/kb/HT1446
but really all you would keep in mind is --"consider 15-20% is the same as 0% and recharge it"
Important useful info on your Lithium cells as compiled from battery experts:
Heat increases battery performance but shortens life by a factor of two for every 10°C increase above 25–30°C (18°F above 77–86°F). This is yet another important reason for the cooling of any notebook, not just keeping the processor and GPU cool. Mavericks lower power tasking (app nap) and combined with the cool running Haswell processor both greatly protect battery life on your Macbook now more than ever before.
Good news: *Mavericks not only increases a single charge cycle for longer battery use off a full charge,… but also prolongs the overall long term life of the LiPo battery in a Macbook by reducing the load conditions the battery experiences from heavy peak-use.
Counting cycles is not conclusive because a discharge may vary in depth and there are no clearly defined standards of what constitutes a charge cycle on a Lithium Ion battery empirically. Similar to a mechanical device that wears out faster with heavy use, so also does the depth of discharge (DoD) determine the cycle count.
The shorter the discharge (low DoD), the longer the battery will last. If at all possible, avoid full discharges and charge the battery more often between uses. Partial discharge on Li-ion is fine.
Frequent HIGH depth of discharge rates (draining the battery very low) on a Lithium battery will hasten the lowering of maximum battery capacity.
Although better performing when warm, lithium polymer batteries live longer when kept cool.
Lithium cells prefer draining conditions at a steady pace rather than fast pulsed or quick discharges, …this fact is idealized now with the Haswell and Mavericks app-nap low power tasking for battery use.
App nap:
http://www.apple.com/osx/advanced-technologies/ -
Display gone crazy on Late 2013 Retina Macbook Pro
Could somebody please tell me what is wrong with my Late 2013 15-inch Retina Macbook Pro? Please check the pics here:
http://i60.tinypic.com/314dloy.jpg
http://i58.tinypic.com/ip5svm.jpgLooks as if you've a graphics card and/or screen problem - I would lean more towards the GPU.
You should take the machine into your local Apple Store or an AASP and have them evaluate the problem. This diagnosis should be free as should an estimate for repair (if you're not still under warranty).
Good luck,
Clinton
MacBook Pro (15-inch Late 2011), OS X 10.??, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display -
How can I do a clean installation of Mavericks 10.9.1 on Late 2013 Retina Macbook Pro
Hi I need some help -
I bought a late 2013 15' Retina Macbook Pro and it was shipped with 10.9.0 build number 13A3017.
Now 10.9.1 is out, and I wanted to download the full installation image and burn it to thumb drive and do a full clean re-installation.
But I just found Mac App Store doesn't allow me to download the full 5.29GB installation image from https://itunes.apple.com/us/app/os-x...ks/id675248567, and my current 10.9.0 can only be _upgraded_ to 10.9.1 with the 395MB incremental update package from http://support.apple.com/kb/DL1712, this upgrade package is described as "It includes all updates from OS X Mavericks 10.9.1 plus system specific enhancements to improve the stability and compatibility of your Mac."
So maybe the full 5.29GB 10.9.1 which is available on Mac App Store is not compatible with the 2013 15' Late Retina Macbook Pro?
I just downloaded the upgrade package from Mac App Store and now I'm running 10.9.1 build number 13B3116 fine.
So my questions here: I really would like to do a clean full re-installation of 10.9.1. Where can I get the full installation image which is compatible with 2013 15' Late Retina Macbook Pro?There is a way to get yourself a fully functional install file for a Late 2013 model.
1. Format a USB stick
2. Reboot the Mac, and hold down CMD-R to get into recovery mode
3. Start a new installation and choose the USB stick as a target. You should be able to choose your normal hard drive as a target, too, because as long as the installer package is downloaded, no data should be erased, but when you decide to use a USB stick, you're on the safe side.
4. The Mac will be downloading the install package. This takes a while, the time remaining shown is not correct. If you need to have an idea how long it will take you, choose the log from the help menu during download, it will show you how many chunks are already downloaded (it was 504 chunks total for me).
5. When the download is ready, the Mac reboots automatically, pull the USB stick when it does. If you're not before your computer when this happens, don't worry, when you come back, you will be in the setup program. Just switch your machine off by pressing the power switch for more than 10 seconds, and then pull the stick.
6. On the stick you will find the "OS X Install ESD.dmg". Copy that file to your Mac (it's the only file you'll need from the stick. After that, you can reformat the stick and use it for the next step).
7. You can use this file to finally create a bootable USB stick if you follow the instructions that you can find anywhere on the net or in this forum. -
Late 2013 retina MacBook Pro constantly restarting when in sleep mode
So I just got my brand new specced out retina MacBook Pro in the mail last night. I began setting it up but didn't finish before I had to go to bed. I left it with the screen closed (and assumed it would go into sleep mode soon after), an external hard drive hooked up, and plugged into the power adapter, and went to bed. During the night, it woke me up perhaps 10 times or so by making the startup sound and spinning up the external drive. The only time a Mac makes that sound is when it starts up, so as far as I can tell, it kept crashing during the night (presumably from trying to wake to do stuff in power nap mode), starting up, going to sleep, and repeating the cycle. When I turned it on in the morning, it gave me a message saying that it restarted due to a sleep to wake failure. Is this a known issue? Is there a way to fix it? Is the laptop defective? Or is it a software issue? Should I take it into an Apple store to figure it out?
You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems. -
Late 2013 Retina MacBook Pro 15" uneven illumination alongside top edge
I have just bought the new retina MacBook Pro 15" and have experienced some uneven illumination alongside top edge of the screen. I took it to the Apple store and they offered me a replacement. I thought, sweet! However, the new machine seems to be exactly the same. Now this is not noticable when the screen doesnt move, but it becomes a little bit irritating and visible when ones moves from desktop to desktop or among fullscreen apps. You can see the illumination is not the same and as a result, two darker spots appear. Can anybody else confirm this is on other machines as well? I don't mean to be overly picky, but I think it's a bit unfortunate on a computer with this price tag. Thanks!
Hi Yuri, I have the same problem... and the advisor told me it's normal!!! https://discussions.apple.com/message/23766101#23766101
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Late 2013 Retina MacBook Pro 15" - weird backlight spotlights on top??
Hi there, does anybody have an explanation of how the backlight works on Retina MacBook Pro? I had three 15" machines this year and all of them are showing these kind of dark shades on either side of the camera. I use this picture only as an illustration, it's not that intense in real life. All would be fine, but you get to notice this difference in illumination every time when moving among fullscreen apps. It's really annoying. Do any other models do the same thing? Thanks for any info.
The LED edge lighting of the LCD screen is being light-blocked just a hair from the camera and its tiny circuitry.
normal.
However if you wish to contact Apple about your options, ...thats up to you -
I recently started using a thunderbolt ethernet adaptor and every time my comuter wakes from sleep, all the apps that were open no longer use the internet connection. I have to restart each one of them for them to be able to use the present internet connection. any ideas?
So I've noticed similar behaviour on my Macbook Air. It's a slightly different set of kit, since it's connected to a Belkin Thunderbolt Express Dock (http://www.belkin.com/uk/p/P-F4U055/). I'm on my second one of these because first one went back because it kept on dropping the internet connection (sounds familiar?) - and it *might* have been occurring when waking the system from sleep (I didn't make a mental note).
Anyway the replacement was working perfectly, until today - when it's started to drop it's internet connection again, and this time I'm pretty certain that it's related to waking from sleep. The main difference now is that I *just* upgraded to Mavericks, and I wonder if the sleep problem has reared its ugly head again in the latest version of MacOS?
All in all I have to say I'm pretty disappointed with the reliability of thunderbolt & the Belkin Dock thingie. Although it should be said that a single lead from my Macbook Air to the Express Dock is simultaneously carrying: video (1920x1200), Firewire800, 3xUSB3, gigabit ethernet and sound, so I'm not that surprised this technology is prone to the odd glitch, and the cables get really warm too!
It would be great to have some solid information from Apple/Belkin about this.
Cheers, Jon -
13in Late 2013 Retina Macbook Pro Battery Punctured
Hello!
I have purchased a late 2013 Macbook Pro with Retina display (13 inch Haswell, 256 gb SSD, 8 gb ram) at the end of October 2013.
Of course, I have had the system hang issue that affected so many late 2013 devices. But, just as I was about to return my MBPr, Apple released a patch to fix this problem. Great!
Now, yesterday, my 86 days old machine made a "Fzztzz" noise and died, leaving in its trail a faint burning smell. I was merely surfing away with the power adapter plugged in and charging. (Note: I have never spilled any liquid on it.)
I went to the Apple Store today. Verdict : punctured battery. To replace the battery, they will need to change the "top case". It should take 4 to 6 days.
Has anyone else encountered this problem?
I haven't noticed any battery swelling, nor was the Macbook ever very hot (compared to my 2006 white Macbook that I'm back to using in the meantime). I find this issue rather worrying on such a new machine; I'm suddenly not very hopeful that it will last as long as my 2006 MB that's actually still running...Hello, raikun.
Thank you for the question. The first thing we need to look at is the health and condition of your battery. This first article will show you how to process this. Be sure to test the results after each troubleshooting step processed.
Mac notebooks: Determining battery cycle count
http://support.apple.com/kb/HT1519
If the battery health shows acceptable, then try a reset of the System Management Controller. If the battery health shows to be unacceptable, reach out to use here.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
I would also recommend taking a look at the article below to help maximize battery life.
Mac notebooks: All about batteries
http://support.apple.com/kb/ht1446
Cheers,
Jason H. -
Early 2013 vs. Late 2013 Retina MacBook Pro - which is better? Refurb or New?
Hi, I'm looking to get myself a new (or refurbished) MacBook Pro Retina.
And wondering which one to get (i.e. from the list below).
Brand New (Late-2013) - $2450 (after corporate discount):
CPU 2.3 Ghz (Haswell)
16GB RAM
512 GB SSD
Refurbished (Late-2013) - $2250:
CPU 2.3 Ghz (Haswell)
16GB RAM
512GB SSD
Refurbished (Early-2013) - $2200:
CPU 2.7Ghz (Ivy Bridge)
16GB RAM
512GB SSD
While it might be an obvious choice for some ppl - I'm a bit puzzled. Early-2013 can be with LG screen (which seems to have a lot of complains about).
Will Older-2.7Ghz vs. Newer-2.3Ghz be noticeable for an average user (not a Pro editor etc.)?
What is more important for average and normal (but multi-tasking) performance - is it CPU or RAM or SSD?
And does it make sense to pay $200 more for New vs. Refurbished?
Thanks in advance.Comparing Late-2013 15” rMBPs.
The 2.6 GHz model is 17% faster on GeekBench 2 benchmarks and has more RAM and so will run faster, but will this percentage be noticeable?
The extra RAM will matter if and when you run enough programs so they do not all fit in memory. For light duty processing that should happen rarely in 8 GB. Even if you run a memory-hungry program like PhotoShop, the extra RAM does not make much of a difference. https://discussions.apple.com/thread/5659174?tstart=30 There are larger-memory programs where it would matter but those are not in the mix you have mentioned.
Again the GPU speeds will differ:
2.0 GHz model: Intel Iris Pro 5200 (2.0 GHz)
2.6 GHz model: NVIDIA GeForce GT 750M and Intel Iris Pro 5200
For graphics intensive applications the rendering speed differences will be noticeable.
On the applications you mentioned it willl be hard to tell the difference in speed on these two models. Thus you might as well get the one with the larger SSD. If you were to include graphics rendering programs then the 2.6 GHz model speed would be faster, but those are not in the mix of programs you mentioned.
Message was edited by: hands4 -
Late 2013 retina Macbook Pro kernel panics
Hi guys, maybe you can help me. From time to time my macbook has to restart because of kernel panics. I cannot really provoke a crash.. at first it only happened when I went to fullscreen mode in VLC. thats why I thought it might be just a bug in VLC or the graphics driver, now I'm not so sure anymore since it happened with other applications too (safari). Kernel extension in backtrace is always: com.apple.iokit.IOAcceleratorFamily2(98.22).
I did see something else, in the system logs I get this error from every application after i disconnect my thunderbolt display: 17.07.14 18:26:56,488 Console[1560]: CGSCopyDisplayUUID: Invalid display 0x04249001
As long as I don't connect and disconnect it after a fresh reboot this message seems to not show...
Another thing: when I connect my display to the thunderbolt port and fiddle a little bit with it the display goes dark, if I connect it to the other port and fiddle it everything stays the same.
So long story short, might this be a hardware defect or is this a software related issue? Maybe you guys can help
crashlog1:
Wed Jul 16 18:27:16 2014
panic(cpu 2 caller 0xffffff80082dc24e): Kernel trap at 0xffffff80082a3699, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000111d5e906, CR3: 0x000000002179c08e, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0xff000000ff000000, RCX: 0xffffff802d0b2140, RDX: 0x0000000000000821
RSP: 0xffffff81fa9a32b0, RBP: 0xffffff81fa9a32e0, RSI: 0x0000000022318a76, RDI: 0xffffff800df142e0
R8: 0x0000000000000000, R9: 0x0000000000000001, R10: 0x0000000000000fff, R11: 0xffffff7f89dca901
R12: 0xffffff800df142e0, R13: 0xffffff800be9b000, R14: 0x000000000026e000, R15: 0xffffff803f7dab80
RFL: 0x0000000000010286, RIP: 0xffffff80082a3699, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000111d5e906, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff81e98f5df0 : 0xffffff8008222f79
0xffffff81e98f5e70 : 0xffffff80082dc24e
0xffffff81e98f6040 : 0xffffff80082f3746
0xffffff81e98f6060 : 0xffffff80082a3699
0xffffff81fa9a32e0 : 0xffffff800829be8b
0xffffff81fa9a3650 : 0xffffff800827368b
0xffffff81fa9a36b0 : 0xffffff80086bc311
0xffffff81fa9a37b0 : 0xffffff80086bc58e
0xffffff81fa9a37e0 : 0xffffff7f89dc6c3d
0xffffff81fa9a3810 : 0xffffff7f89dc6b3f
0xffffff81fa9a3830 : 0xffffff7f89dc7a3e
0xffffff81fa9a3850 : 0xffffff7f89e4dafb
0xffffff81fa9a3860 : 0xffffff7f89dde65c
0xffffff81fa9a3890 : 0xffffff7f89dcd5e3
0xffffff81fa9a38e0 : 0xffffff7f89e4c32c
0xffffff81fa9a3920 : 0xffffff7f89e475ef
0xffffff81fa9a3a20 : 0xffffff7f89dcc824
0xffffff81fa9a3a50 : 0xffffff7f89dccadb
0xffffff81fa9a3a80 : 0xffffff7f89dd8638
0xffffff81fa9a3ac0 : 0xffffff7f89e4bb41
0xffffff81fa9a3ae0 : 0xffffff7f89dcabf5
0xffffff81fa9a3b70 : 0xffffff80086cf9ca
0xffffff81fa9a3b90 : 0xffffff80086d052e
0xffffff81fa9a3bf0 : 0xffffff80086cdf7f
0xffffff81fa9a3d40 : 0xffffff80082b6998
0xffffff81fa9a3e50 : 0xffffff8008226bc1
0xffffff81fa9a3e80 : 0xffffff80082139c5
0xffffff81fa9a3ef0 : 0xffffff800821e013
0xffffff81fa9a3f70 : 0xffffff80082c9b8d
0xffffff81fa9a3fb0 : 0xffffff80082f3f66
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f89dc5000->0xffffff7f89e29fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f888be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f89110000
com.apple.driver.AppleIntelHD5000Graphics(8.2.8)[E2455B1B-94F0-3555-AE3A-55B6D2 7F1383]@0xffffff7f89e37000->0xffffff7f89e87fff
dependency: com.apple.iokit.IOSurface(91.1)[5E4EA3A2-5AB6-3577-B32D-EF5717A0EF5B]@0xffffff7 f88fc8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f888be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f89110000
dependency: com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f89dc5000
BSD process name corresponding to current thread: com.apple.WebKit
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000008000000
Kernel text base: 0xffffff8008200000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 82205563723368
last loaded kext at 78069313805344: com.apple.iokit.IOBluetoothUSBDFU 4.2.6f1 (addr 0xffffff7f8a554000, size 12288)
last unloaded kext at 78133539673542: com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5 (addr 0xffffff7f8a33b000, size 49152)
loaded kexts:
com.paragon-software.filesystems.ntfs 443.2.11
com.github.osxfuse.filesystems.osxfusefs 2.3.8
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AGPM 100.14.28
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.CoreStorage 380
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.iokit.IOSurface 91.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
crash log 2:
Mon Jul 14 00:08:07 2014
panic(cpu 2 caller 0xffffff8011cdc24e): Kernel trap at 0xffffff8011ca3699, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000118595000, CR3: 0x000000005623503b, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0xff000000ff000000, RCX: 0xffffff8033594450, RDX: 0x0000000000000821
RSP: 0xffffff81ff30b2a0, RBP: 0xffffff81ff30b2d0, RSI: 0x0000000022318a76, RDI: 0xffffff8017a1cff0
R8: 0x0000000000000000, R9: 0x0000000000000001, R10: 0x0000000000000fff, R11: 0xffffff81d570a001
R12: 0xffffff8017a1cff0, R13: 0xffffff801589b000, R14: 0x0000000000068000, R15: 0xffffff803f7ac3a0
RFL: 0x0000000000010286, RIP: 0xffffff8011ca3699, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000118595000, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff81f32fddf0 : 0xffffff8011c22f79
0xffffff81f32fde70 : 0xffffff8011cdc24e
0xffffff81f32fe040 : 0xffffff8011cf3746
0xffffff81f32fe060 : 0xffffff8011ca3699
0xffffff81ff30b2d0 : 0xffffff8011c9be8b
0xffffff81ff30b640 : 0xffffff8011c7368b
0xffffff81ff30b6a0 : 0xffffff80120bc311
0xffffff81ff30b7a0 : 0xffffff80120bc58e
0xffffff81ff30b7d0 : 0xffffff7f937c6c3d
0xffffff81ff30b800 : 0xffffff7f937c6b3f
0xffffff81ff30b820 : 0xffffff7f937c7a3e
0xffffff81ff30b840 : 0xffffff7f9384dafb
0xffffff81ff30b850 : 0xffffff7f937de65c
0xffffff81ff30b880 : 0xffffff7f937cd5e3
0xffffff81ff30b8d0 : 0xffffff7f93849891
0xffffff81ff30ba20 : 0xffffff7f937cc824
0xffffff81ff30ba50 : 0xffffff7f937ccadb
0xffffff81ff30ba80 : 0xffffff7f937d8638
0xffffff81ff30bac0 : 0xffffff7f9384bb41
0xffffff81ff30bae0 : 0xffffff7f937cabf5
0xffffff81ff30bb70 : 0xffffff80120cf9ca
0xffffff81ff30bb90 : 0xffffff80120d052e
0xffffff81ff30bbf0 : 0xffffff80120cdf7f
0xffffff81ff30bd40 : 0xffffff8011cb6998
0xffffff81ff30be50 : 0xffffff8011c26bc1
0xffffff81ff30be80 : 0xffffff8011c139c5
0xffffff81ff30bef0 : 0xffffff8011c1e013
0xffffff81ff30bf70 : 0xffffff8011cc9b8d
0xffffff81ff30bfb0 : 0xffffff8011cf3f66
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f937c5000->0xffffff7f93829fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f922be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f92b10000
com.apple.driver.AppleIntelHD5000Graphics(8.2.8)[E2455B1B-94F0-3555-AE3A-55B6D2 7F1383]@0xffffff7f93837000->0xffffff7f93887fff
dependency: com.apple.iokit.IOSurface(91.1)[5E4EA3A2-5AB6-3577-B32D-EF5717A0EF5B]@0xffffff7 f929c8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f922be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f92b10000
dependency: com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f937c5000
BSD process name corresponding to current thread: VLC
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000011a00000
Kernel text base: 0xffffff8011c00000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 16734441631478
last loaded kext at 15899527853789: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f93d26000, size 49152)
last unloaded kext at 16041095648566: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f93d26000, size 32768)
loaded kexts:
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AGPM 100.14.28
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
System Profile:
Model: MacBookPro11,2, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.18f6
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1com.paragon-software.filesystems.ntfs 443.2.11
com.github.osxfuse.filesystems.osxfusefs 2.3.8
Kernel panics are often generated by outdated or incompatible software or hardware.
Visit the software websites mentioned above for uninstall instructions. -
Late 2013 retina MacBook Pro have to shut down twice
Hi
When I go to shut down or restart my MacBook Pro, the top menu bar disappears but that is all. It then stops on the desktop. You then have to open another app (not Finder) to make the top bar reappear, and then shut down again. The mac then shuts down as normal. T
This happens 80 percent of the time, and it's pretty annoying. I've searched the internet and found nothing, so my guess is it's something I have installed stopping it shut down maybe?
If so, how would I go about finding the problem?
Any help much appreciated.Hi
When I go to shut down or restart my MacBook Pro, the top menu bar disappears but that is all. It then stops on the desktop. You then have to open another app (not Finder) to make the top bar reappear, and then shut down again. The mac then shuts down as normal. T
This happens 80 percent of the time, and it's pretty annoying. I've searched the internet and found nothing, so my guess is it's something I have installed stopping it shut down maybe?
If so, how would I go about finding the problem?
Any help much appreciated. -
Spilt tea on Late 2013 Retina Macbook Pro Trackpad
Okay, really need help! I spilled tea on my work's macbook pro and it is pretty much brand new. Well it was. I wiped off the tea from the trackpad but some must have seeped underneath as it has stopped working.
I have tried putting rice on top of the trackpad and keeping the laptop upside down to let anything drain out but still no luck. It is the latest 13 inch macbook pro, I read the battery is glued in on this model so haven't bothered taking it apart. It is just the trackpad that isn't working so I'm thinking instead of voiding all warranty/applecare by messing with it myself, better just to see how much it is with apple to fix the trackpad?
I know that nothing covers liquid damage but if I paid extra would they replace the trackpad?
Also how do I force it to shutdown. Atm when I press and hold down the power button it just sleeps I think. As when I press it again it loads instantly, or do they always turn on that quick?Pressing and holding down the power button should turn the system off completely. If it isn't then you aren't holding it down long enough.
Power button actions when the system is running.
Press once puts the system to sleep.
Press and hold for about 5 seconds should bring up a dialog box with options to Sleep, Shut Down, Restart or Cancel.
Pessing and holding for 10+ seconds should power the system off.
If you aren't getting the second option above and you aren't sure if the system has turned completely off then there is more damage than just the trackpad. As noted take the system into an Apple store.
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