Late Payment Notification

I paid my bill on 26/11 at the Bank. Today I received an e-mail saying my bill was unpaid. I logged onto my account and went through the I have paid options and received notification that my payment had been received but I may incur late payment charges. Checked out what that means and it says must be paid 5 days from red reminder date, I have not received any red reminder. How can BT send out a reminder today and confirm payment made on 26/11 on the same day????? There is something amiss here, and if I get any late payment charges there will be some serious repercussions, particularly as no red reminder has reached here. Very poor coordination and treatment of customers!
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If you pay into a bank on Friday the payment is not credited to bt until the Monday the email is automated and has been sent as your payment was received basically they have crossed you will most likely receive a red reminder in the post in the next few day i speak from experience of this as it happened to me last week paid the bill Tuesday got an email Thursday and a red letter Saturday they do say in both the email and letter if you have already paid ignore them In my case it was a card payment made on line and i received an email receipt less than 5minutes after paying it again caused by the banks payment processing time you will not get charged a late fee until it is five days after receipt of he red letter
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