Legal and management consolidation

Hi experts,
Anybody can specify what are all the differences between legal and management consolidation?
What are the tasks that differentiate each one from the other?
Regards.

Hi,
Technically, you can do both in same application. However, it would be advisable to have separate applications. You will need to do lot of intercompany bookings, eliminations. This may increase the amount of data in a single application.
Hope this helps.

Similar Messages

  • Re: BPC; Legal and Management Consolidation

    Hello,
    Would it be possible to have both legal and management consolidation with one Appset and two different Applications? One Application for legal consolidation and another for Management consolidation?
    Please share your inputs.
    Kind regards,
    RJ

    Hi Niranjan,
    Can we have both legal and management consolidation in one application ? If there are 2 applications, the processes and reports need to be maintained in 2 different applications.
    Is there a way to maintain in one application knowing the complexity involved in intercompany eliminations.
    Thank you,
    Mohan

  • Source data for Legal and Management Consolidation

    Hi,
    I'm in ECC5, using BCS 4.0 and BW 3.5.
    Our current designed required 2 type consolidation, which is company consolidation and profit centre consolidation. Note that the profit centre consolidation also required balance sheet and profit/loss.
    Now, I know that basicly the source of data coming from R/3 is actually the special ledger table FAGLFLEXT. In this table, both company and profit centre shared the same table in order to maintain data consistency.
    My question is:
    1. Is my understanding about FAGLFLEXT correct?
    2. What are the prerequisites steps so that the table FAGLFLEXT can have the profit centre data inside?
    Any advise please....
    regards,
    Halim

    Hi Halim,
    Yes, you are right.
    As a prerequisite, you need to activate new General Ledger Accounting in Customizing for Financial Accounting in the OLTP system:
    http://help.sap.com/saphelp_nw04/helpdata/en/be/928f40f5767d17e10000000a1550b0/frameset.htm
    http://help.sap.com/saphelp_erp2005/helpdata/en/b6/5f58405e21ef6fe10000000a1550b0/frameset.htm
    See here an example of configuration:
    http://help.sap.com/bp_bblibrary/500/documentation/N70_BB_ConfigGuide_EN_DE.doc
    here a presentation on GL in mySAP ERP:
    http://www.asug.com/client_files/DocUploads/search/doc1194.ppt
    and here a thread about dataflow from R/3 to BCS:
    http://eai.ittoolbox.com/groups/technical-functional/sap-r3-sem/dataflow-from-r3-to-sem-bcs-950671
    Best regards,
    Eugene

  • Difference Between Legal Consolidation and Management Consolidation

    Dear Experts,
    Kindly help me to know
    1) To Differenciate between Legal Consolidation and Management Consolidation Theoritically?
    2) To Differenciate between Legal Consolidation and Management Consolidation Technically in BPC?
    3) What is impact on /Difference on Business Process Flow in BPC in case of Legal Consolidation or Management Consolidation? (What should be done in Management COnsolidation and Legal COnsolidation in BPF in BPC)
    Thanks in Advance
    Ritesh

    True accounting/legal consolidations encompasses the three following elements:
    1.  the general ledgers of the entities
    2. elimination entries between entities (inter entity transactions such as sales/cost of sales, a/r and a/p etc.)
    3. adjustments for partially owned entities
    Using the legal app, rate and ownership apps, and the proper configuration, outlooksoft achieves a legal/accounting  consolidation.  Accounting consolidations also link to a legal hierarchy of entities.
    Any consolidation that is referred to as management or financial consolidation etc. can have differing connotations.   In Outooksoft  software,  management consolidations does not include item 3.
    However, when the terms are used by the client they can have different meanings.  They could mean either :
    A true legal consolidation BUT tied to the  Management hierarchy of entities (as  opposed to a legal hierarchy) OR An aggregation without item 3 above and tied to the Management hierarchy of entities.
    9 times out of 10, clients usually want the first  rather than the second alternative.  Financial statements
    rolled up using legal consol should equal that using management consol.
    However, when clients do planning, they may have their entities plan as if they were fully owned. They could also have their entities provide actals for less than 100% in the case of partially owned entities.   In these cases, you have to adjust appropriately.
    From an Outlooksoft config point of view, you need the legal, rate and ownership app and the related configuration for a legal consolidation.  Management consol depends on client definition and client practice in the data that they collect from the entities.
    In the area of BPFs, the key difference between legal and management COULD be the steps (1-3) and the maintenance of the different hierarchies and ownership values.
    Hope the above helps.

  • Difference between Legal and Managerial consolidation?

    Hi,
    Can you guys please share your knowledge for this question
    Difference between Legal and Managerial consolidation?
    Thanks,
    Charly

    This is quite a general question and should not be answered only in context of BPC.
    Paraphrasing your question is not really a help.
    In general a Legal Consolidation is one whose purpose is to meet statutory requirements [whereever/whatever they are].
    For example generating data for Shareholders on an annual basis in Glossy Annual reports.
    A managerial consolidation may be similiar in several ways, but focuses on internal factors and may have a different entity structure than that of the Legal structure. Management reports are typically used at the end of any given reporting cycle (actual/budget/forecast etc) and allow 'management' to guage the performance/review the data of their business.
    I suggest looking this up on the various financial websites, where you will get better definitions.
    Of course in BPC it is possible to do Legal consolidations without 'legal ownership cubes' and this is what many 4.2 customers have done.
    In modern BPC i would check the scope of the consolidaton requirements before choosing any 'bpc consolidation methodology'
    Raghu's links are also useful in context of BPC.

  • What is the differences between Legal and Financial Consolidation

    Dear Experts,
    Can any body explain me what is the differences between Legal Consolidation and Financial Consolidation.
    Thanks in advance.
    Regards,
    Srinivasan.

    hi srinivasan.singari
    NOT is the same.. legal & management are diferent.
    the diference is the master data, while you have for consolidation.
    the legal consolidation only take the company code, because the County's legal policies  just is interesting in your company, your statements about your company.
    The management consolidation take company but take another master data, usually Cost Center or Bussines Area, your client is interesting in the business´s behavior.
    So, if you have a legal consolidation you are ok with the  legal policies, but if you need more detail, you need management legal.
    if you want legal and management, you need settings for a parallella consolidation. or take diferents areas for consolidation.
    please check this link: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/7070134c-1b04-2d10-f29d-bbb35abfa119?QuickLink=index&overridelayout=true&46870978105886
    In master data you define company, if you need management consolidation you should add another master data like cost center or bussines area in the subgroup.
    regards.

  • BPC v7 for Legal and Tax Consolidation

    We need to save data by year using the legal organization structure and currency rates in place in that year.   It needs to be saved for at least 11 years for annual report purposes and tax audit purposes.  There are over 2000 entities including parents in any one years org structure.  Has anyone dealt with large entity hierarchies saved for multiple years?  What is the best way to handle a situation like this.  I know that in Hypereion Enterprise you can consolidate different years data with different organization structures but I am not sure that BPC can handle this.

    SAP BPC's Legal consolidation provides for this very issues. If you can have a look at the IFRS Starter kit for BPC 7.0, it has already the org structure that can change from period to period. The actual hierarchy itself does not change over time, but the way its consolidated is driver by an application called Ownership in which group structures can be defined.
    This will allow you to define structures that are impossible to represent in a traditional hierarchy, eg Joint venture owned by a company's two subsidiaries.
    In the IFRS Kit, there is documentation describing how consolidation works in this way.
    This same functionality is available in both MS and NW version.

  • Legal \ management consolidation (What is the appropriate data model?)

    Hi,
    We are implementing SEM-BCS 6.0 with SAP BI 7.0.
    For reporting purposes we have 2 types of consolidation:
    Legal (external) and management (internal).
    I have the following situation in a project (fictive names for companies):
    Legal entity hierarchy is as follows:
    Company Apple has business units A, B, C
    Company Bello has business units A, D.
    Management hierarchy is as follows
    To the Business unit “A” belongs companies Apple and Bello.
    Question is now: to be able to report in 2 different ways (legal and management reporting), having in account that for legal I consolidate by company and for management I consolidate by business areas:
    Do I need to create 2 consolidation areas with each a data basis and perform financial consolidation twice (interunit eliminations (elimination of payables and receivables, elimination of revenue and expense, elimination of investment income) Elimination of Interunit Profit/Loss in Transferred Inventory, consolidation of investments, Reclassifications).
    Or do I create one consolidation area with one databasis with 2 consolidation unit hierarchies.
    For example, one hierarchy could have a structure of consolidation units as companies; another hierarchy could have a structure with business segments. (In our opinion this is the best way - Are we correct?)
    If so, can we have the first hierarchy (legal) with consolidation unit (company) and partner unit (trading partner);
    And the second hierarchy (management) with consolidation unit (business area) and partner unit (trading partner or trading partner's business area).
    Thanks.
    Ps: Our purpose is to have one databasis and one Financial Statement Item for both consolidations (legal and management).

    Ricardo Pedro Rodrigues Ferrão wrote:
    > Hi Eugene,
    >
    > I’ll try to explain it better.
    >
    > For example the business unit A is “portable pc” and I have this business unit in both companies and what I want in management consolidation is to consolidate data by the business unit “portable pc” joining data from both companies.
    >
    > Thanks.
    Ricardo,
    I had similar business scenario in my earlier project and the expectations were almost same.
    I created one consolidation area (legal consolidation) under one single data basis and assigned business area as sub-assignment. All the consolidation functions are executed by the business users based on legal cons requirements purpose, while the reports can be generated for both legal and management consolidation.
    In management consolidation reporting, your expectations can be met easily. The header will be business area, while line item data will be companies wise (if you would like the data to display that way).
    For more information, you can check the threads created by me.

  • Legal Consolidation VS Management Consolidation

    Hi Gurus,
    In the reporting application types
    " Financial type allows to perform Management consolidation function and in Consolidation type allows to perform Legal consolidation function. "
    What is the difference between Management consolidation and legal consolidation ?
    I am bit confused can some one explain me what exactly it mean with an example??

    Hi,
    For the consolidation purpose,the data record contains at least the following fields:
    company
    company-partner
    Profit Centre
    Profit Centre-partner.
    For legal consolidation, only company-related data matters. Because Profit centre data will be taken from the other source.For management consolidation, only Profit centre-related data matters.
    There will be 2 initial data sets,  should be created as Consolidation Areas to meet the business requirements , for example ASML -Legal Consolidation,ASMM-Management Consolidation.This is as according to the best in practice approach to have different sets of data for legal and management reporting.  Management is focused on per segment, per product reporting and statutory focused on the legal entity view. 
    Each consolidation area will only hold the relevant consolidation unit.  That is, the statutory consolidation area will only hold company codes and will not post/process to profit centres at all.  The management view will hold Company codes/profit centres (sub assignment object) and the users will post only to the relevant company codes/profit centres
    Also Pls check these links...
    http://help.sap.com/printdocu/core/Print46c/en/data/pdf/FILC/FILC.pdf
    http://help.sap.com/printdocu/core/Print46c/en/data/pdf/ECCS/ECCS.pdf
    http://help.sap.com/saphelp_sem40bw/helpdata/en/67/f7e73ac6e7ec28e10000000a114084/frameset.htm
    Re: Synchronize Master Data between BCS and BW within the same SEM system
    /message/1508507#1508507 [original link is broken]
    http://sap.ittoolbox.com/groups/technical-functional/sap-sem/dataflow-from-r3-to-sem-bcs-950671
    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/6e01a04e-0a01-0010-dfbe-951c2c39d169
    http://help.sap.com/saphelp_nw2004s/helpdata/en/c4/9057475ca611d4b2e30050dadfb23f/frameset.htm
    http://www.sapprofessionals.org/?q=sem_bcs_key_design_considerations_for_integration_points
    http://sapnewbie.blogspot.com/2006/03/sap-sem-bcs.html
    http://www.pragmatek.com/news/BW%20Reprint%20Jun%202004.pdf
    https://forums.sdn.sap.com/click.jspa?searchID=329906&messageID=549616.
    Follow this link.
    https://websmp103.sap-ag.de/sem
    Pls chk under for more detils: Forums -> SAP Solutions-> SEM-BCS.
    media library -> presentations -> SEM-BCS. Here u can find the relative document.
    Hope this helps.
    Regards,
    CSM Reddy

  • Introducing Business Area for Management Consolidation

    Our Business has been using Business Area for all management reporting purpose since SAP had been implemented some 15 yrs back in our organization. They do not want to use Profit Center for management consolidation purpose in SEM-BCS. Our Project Manager wants to go with one data basis with one cons area.
    I have planned to remove all Profit center related characteristics (alloc cons Profit center, cons Profit center grp, cons profit center, Investee unit- profit center and Partner cons profit center) and introduce Business Area with Sub-assignment role. Under Breakdown category, I will create necessary sub-assignment from comp code GL transaction data to Business Area. I can do legal consolidation in the normal course and with sub-assignment and using breakdown category, I can derive Business Area based consolidation and also I can generate both legal and mgmt reports.
    Whether my understanding of the data basis architecture is correct? Is it prudent to proceed further based on my understanding?
    Dan & Eugene: I look forward for your feedback.
    Thanks in Advance,
    Tim

    Dan: <i>For management reporting you may not want to post eliminations between companies where the business areas are the same.</i>
    If the Business wants to see the eliminations between companies, within the same business area, as part of BEx reports, what should I do? They do not want to execute consolidation functions in UCMON but just want to see how the eliminations have taken place between companies with in the same business area. 
    Dan: <i>As long as the partner company and partner business area are consistently included for the intercompany transactions, the eliminations between Legal and Management will agree at the top-level of each hierarchy.</i>
    Have I to introduce one more InfoObject Partner Business Area in the data basis and assign the role Sub-assignment once again?
    Thanks in advance.

  • Management Consolidation

    Hi Friends
    Have you ever done consolidation per profit center? Actually my client wants a managemet consolidation, is posible to do this at the same consolidation area? because according to help.sap the consolidation area is for that.
    what is the first step for Management consolidation From ECC 6.0? Really Im confused with the documentation about this.
    Thanks in advance

    Thanks Dan for quickly answer
    The matrix consolidation is always necesary for consolidation per profit center?
    I want to consolidate for legal consolidation (Level company), and management consolidation (Level Profit Center), is posible to have in one consolidation area only Profit center for consolidation unit?
    I know that the matrix consolidation you should have two consolidation unit (company and Profit center) but what is the best practice for management consolidation
    Cheers

  • ECCS - Combining statutory and management reporting thru ECCS

    Hi,
    We use ECCS for Company based consolidations. Our statutory reports are from ECCS and Management reports are from PCA. We want to combine these 2 and use ECCS for both kinds of reporting. However, the challenge we have is we don't have the PC in Company based consolidation.
    We want to bring in PC as an attribute to enable management reporting out of ECCS. I am trying different options to pull in PC to ECCS. I have the following questions in this regard.
    1. Has any one ever tried this before?
    2. What are the best practices (Modify exisitng dimension or create a new one etc..)
    3. Is there a brief how-to document that you can share with me.
    Please let me know your thoughts.
    Best Regards,

  • Who holds Verizon employees and management accountable and where can I file a complaint.

    I feel that writing this letter is a waste of time, but I feel the way customer service reps (not all) as well as their managers (again not all) need to held accountable for lies and disrespectful business practices they place on loyal customers.  This is a long and confusing issue, but in as short as possible, I have been a loyal Verizon Wireless customer for several years. This past September 2014, I along with about 200 other loyal customers waited for several hours in anticipation of the IPhone 6 being released outside of a big box Verizon Store located at 7790 Montgomery Rd, Cincinnati, OH 45236, phone number (513) 984-9939. Because of my early arrival, I was number two in line and number two to enter the store once opened.  At approximately 7:30 a.m., Verizon Store employees and an unknown woman claiming to be a manager came from the store with flyers in hand and explained the purchase process.  She advised customers were able to buy a maximum of three phones, but could only buy one phone at retail price without contract.  I informed the manager that I was not eligible for an upgrade at the time, as my wife and I still had about a year of service left on my current contract.  At that time I was told “too bad, there are a lot of customers here for the same thing, and if you want the iPhones you will have to add two lines of service.”  I had about $2000.00 in my hand willing to pay full price for phones and have them swapped out for my current devices and was told “too bad.”  Well after waiting in line for the amount of time I had, I pretty much had no other choice, entered the store, and paid for two new lines of service in order to get two IPhone 6 plus devices with 128 gb of storage. 
    Immediate upon returning home, I contacted Verizon customer service (phone call one 9/19/14) and requested to terminate both lines, and move the IPhone 6 plus phones to my original lines.  Upon explaining the situation to the customer service rep, he was confused as to why I was told I had to open two new lines, but complied.  Later in the night, I had realized service was still not activated on the lines after switching the IPhone 6 plus to my original numbers and call customer service again (call two 9/19/14).  After explaining the whole situation over again, I was again informed that the store was wrong and should not have made me add two new lines.  This customer service rep informed me of the cancellation fees ($350.00 per line x 2), which I told her I was aware, and had planned to pay $950.00 per phone originally so had no problem paying the termination fee.  The customer service rep again told me that all had been completed and the lines would be turned off.
    On Saturday September 20, 2014, I signed on to my Verizon wireless.com account and saw that I still had two lines (previously told were shut off) still active on my account, with no phones associated with the numbers.  Again, upon contacting customer service (call 3 9/20/2014) I had to explain the entire situation all over.  At that time I was advised by the customer service rep, that because I was not returning the phones and just wished to pay the termination fees, that I would need to wait until after 14 days of service to call in and cancel the lines, and also have to request a refund on the activation fees (should be waived if canceled within 72 hours of activation) and any service charges associated with having two lines with no physical phones actually being attached to them.  At this point I thanked the customer service rep and was informed that all notations to the account were visible in the account to anyone I spoke with.
    Friday October 3, 2014, I again contacted Verizon customer service (call 4 10/3/2014) to cancel these lines.  Upon explaining the situation again to the customer service rep, I was informed the store I got the phones from (A VERIZON WIRELESS OWNED STORE) had lied to me in that I needed to add lines.  At this point, the female representative informed me the activation fees would be waived, along with any other fees, and the lines were cancelled. 
    Saturday October 4, 2014 I again logged onto my Verizon Wireless.com account and saw that the lines I was told had twice been removed, were still active and alive with no physical devices actually being associated with the lines of service.  AGAIN, calling customer service (call 5 10/4/2014) I spoke with a gentleman and expressed my frustrations as to being misinformed several times thus far.  At this point, the customer service rep, after keeping me on hold for about 45 minutes, returned to the phone and advised my that the lines were set for cancelation, but not until my next billing cycle, and that I would need to call in again once all service, activation, and whatever else charges were put on my account to have them removed.  During the conversation, (without me asking for a single thing at any point during the conversation except just to have the lines turned off and refund the fees) The customer service rep informed me that he was sorry and his manager was sorry for inconvenience that VERIZON had caused me, as a small toke of VERIZON’s appreciation, VERIZON would waive any and all fees associated with the two lines I was forced to add, to include any and all early termination fees.  Again, I never once asked for anything, but was offered by VERIZON employees and a VERIZON manager.  I was also informed that when I did call back in, the next customer service rep would see all of these offers in my account notations and would comply.
    Tuesday October 7, 2014, I was able to view my bill and had observed the added charges associated with account activation, and lines of service.  At that point I again called Verizon customer service (Call 6, 10/7/2014) to have these charges removed.  Upon calling and AGAIN explaining the two weeks of hell VERIZON had caused me, I was again apologized to, and informed that the last customer service rep had notated everything as I had explained and was informed and exactly quoted by the representative from VERIZON “We are nothing without our integrity at VERIZON, and VERIZON told you we would waive all of these fees (as notated in my account) VERIZON will stand by our word.” At that point, I was told I would need to be placed on hold as the charges and fees were large (about $263.00 in service fees and $700.00 in early termination fees) it would take a while for the customer service rep to work with his manager to have these charges removed (and in the case of the ETFs, not post to the account at my next billing cycle).  After one hour of sitting on hold, I was again in contact with the customer service rep and told, he and his manager had put in for every single refund and credit, the VERIZON MANAGER had approved all, but one final approval was needed which may take a day or two.  AGAIN all of this is notated in the account as to offers and promises made by VERIZON wireless employees and managers, and again I had NEVER asked for a single penny refunded, but was offered.  I AGAIN was completely willing to pay for the phones and the ETFs without problem, but was again and again offered such refunds and credits by VERIZON employees.
    Wednesday October 9, 2014, because of the continual misinformation I have been given by VERIZON employees, I contacted VERIZON customer service again (call 7, 10/9/2014) to check on the status of the credits and refunds.  At that time, I was informed, that many of the credits had been approved, but both ETF fees were denied and would only be refunded if I returned the devices.  As frustrated and confused as I was, I calmly explained every single thing that was offered to me again by VERIZON and was confused as to why a MANAGER for VERIZON would offer such things and then they would be denied.  The female customer service rep informed me that she was unfamiliar with the situation, would message the male customer service rep and or manager I spoke with on October 7, 2014 and have them reach out to me to explain. I was also told I would hear from them within a “few hours.”  This call was placed at about 9:00 a.m., and by 6:00 p.m. I had still not heard anything back from VERIZON.  At that time I again called VERIZON customer service (call 8, 10/9/2014) and spoke with another customer service rep.  Again for the 8th time explained the entire VERIZON lying situation, and was told that he (VERIZON representative) saw was I had been offered several times (refunds and credits) in the account notations and “too bad, VERIZON does not offer refunds or waivers of ETFs.”  At this point in the conversation, without completely cursing out the representative, I asked to speak with his supervisor and was turned over to another supervisor to speak with.  Upon speaking with the supervisor, I was informed (for the first time) that although VERIZON WIRELESS employees / MANAGERs had offered me refunds of ETFs, WHICH WAS DOCUMENTED NUMEROUS TIMES BY VERIZON in my account details, VERIZON simply could not waive these fees.  I again informed the manager that I didn’t care about the fees and was willing to pay, but I was tired of being LIED TO.  At that point in the conversation, I was again apologized to over and over again and as a token of apology from VERIZON, he a VERIZON MANAGER offered me a $70.00 bill credit in order to help with the ETFs.  Again, I never once asked for anything, but was offered time and time again from VERIZON EMPLOYEES and MANAGERS.  I thanked him for his offer and the call ended.
    October 10, 2014 (AGAIN after repeatedly being lied to contacted VERIZON customer service to check on the status of my credits (call 9, 10/10/2014).  At that time, I spoke with a female representative and again explained the entire dilemma caused by VERIZON.  Again, I was apologized to countless times and was informed that a bill credit for $70.00 was pending as I was informed on the previous night by a VERIZON WIRELESS MANAGER, but she did not have access to see any further details.  After again apologizing countless times, the customer service representative seemed to be frustrated that I had been treated so negatively and informed me she was going to address this with her manager.  Upon her return to the line, and again without ever asking for one single thing, the VERIZON representative with her VERIZON MANAGER offered to meet “half way” with regards to the lowest ETF fees associated with my accounts and provide a $235.00 bill credit to help me and as a token of “sorry for VERIZON’s screw up and constant lies.”  I was also told I would be contacted by her manager within four hours at approximately or before 2:00 p.m.  5:00 p.m. on that same date, after not hearing anything back I again called VERIZON customer service (call 10, 10/10/2014) spoke with another customer service rep and told her the entire story over again.  I told the rep I wanted to speak with a manager right at that moment and was placed on the phone with a woman named Linda I believe. Linda informed me that the credit I was previously told I would be given earlier on that date was rejected and I would not be given it.  Again without completely going nuts, I calmly explained my complete disgust with VERIZON and the constant lies I was being told.  Again after countless apologies from another VERIZON MANAGER, she politely explained to me again the whole VERIZON cannot offer such refunds or credits associated with ETFs and was appalled that anyone in VERIZON would offer such things knowing they could not be given.  While working with her, she informed me the best solution to saving money was to cancel my original phone accounts and keep the two new lines that were pending deactivation, which would result in a $250.00 reduced ETF as opposed to a $700.00.  I agreed based on her advice without argument and was informed it may take a few hours for the new numbers to be placed back on the IPhones.  Two hours later, my phones still not turned on, I contacted VERIZON again.  I had also noted that every single bill credit previously applied to my account was back on the account.  At this point being as furious as I was, I again called VERIZON WIRELESS (call 11, 10/10/2014) demanded to speak with a MANAGER and was placed on hold.  After waiting for an hour on hold (no exaggeration) the customer service representative returned, apologized for everything including the wait time, and placed a male MANAGER on the phone. After explaining the entire three plus week VERIZON lying dilemma, which he was able to see in the account notes where every VERIZON employees acknowledged the misinformation of the previous employee I had spoke with, he again apologized and explained that I did not lose the bill credits, but because two lines had been canceled, the credits were instead applied to my unbilled ETFs, and they would appear on my next bill.  He also informed the SIM cards in my devices would still require more time to activate and that they should be turned on by 7:00 a.m. the next day.
    While doing research on the SIM issue, I found that VERIZON policy was immediate and SIMs would not require rebooting time to come out of I believe it is called “AG” or “aging” status.  Again contacting VERIZON customer service (call 12, 10/10/2014) spoke with a female customer service agent, who actually looking back was the only one not to represent falsehoods or lies, informed me that because the SIM cards were previously associated with cancelled lines, I would need to go to a VERIZON wireless store and get two new SIM cards.  At this point in the day it was about 10:00 p.m. and all VERIZON stores were closed for the day.  With no choice in the matter, I agreed, and asked just out of curiosity, on the status of the$70.00 bill credit, I was promised on October 9, 2014.  At that point the rep informed me that she was able to see that the VERIZON MANAGER had notated and put a credit request in while I was speaking with him, but then immediately cancelled his own request and closed the situation immediately following the completion of our call.  I believe at this point in the entire situation I was so fed up this did not surprise me whatsoever so who could I complain to.  The very nice customer service representative again apologized for the continued lies I was told and offered me (not a bill credit), but a data GB credit for 12 months (again without me asking for anything).  In her own words “I do not want to promise you the world and then lie to you and get your hopes up thinking it will happen as has happened to you numerous times.”    I truly appreciated her honesty and her acknowledgement of the complete disgusting actions by previous VERIZON employees and MANAGERS. 
    The next day October 11, 2014 I drove with both IPhones to the Verizon big box store, explained the entire story to the employee, was apologized to for a 20 minutes, the manager came out and apologized as well, GREAT CUSTOMER SERVICE!  The store is located at 2028 Florence Mall Rd, Space 1139, Florence, KY, (859) 746-3790 (Manager was great so was employee).  Never once offered me anything to make up for mistakes VERIZON had made in the past, which I really didn’t care because I never asked nor expected anything, but were truly grateful for my service (I am military and a Federal Law Enforcement Officer) and truly apologized for the actions of the Verizon Sore in Cincinnati Ohio (Again the manager stated the manager at the Cincinnati store lied), and especially apologized for all the lies and mis-information given to me over a three plus week time period.
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        Giogetz,
    Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
    AndreaS_VZW
    Follow us on Twitter @VZWSupport

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