Lenovo Service Centre - Won't Update

I recently purchased a Lenovo H50-50 i3 desktop. When Lenovo Service Centre (LSC) starts up it tells me there is an update available. When I confirm I want the update I get the Windows prompt that it wants to run a file, do I want to let it. I say yes and it does nothing other than close LSC. I navigated to the folder where the .exe file was saved and tried to run it and it says it can't run the App on my PC - check with the softward publisher. Is there a fix or do I even worry about LSC.

After talking with a service person about another issue, they advised me to uninstall the old version and download directly from their support site. When I did this I got a message about Adobe Air being required. I hadn't done the Adobe Air update yet so presume this may have been what was preventing me from updating via the old version. I now have the latest version.

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Service centre refuse to update software or repair

Hi, This is Kamaldeep **Removed**from rohtak(India) .i have purchased a BLACKBERRY Z10‎ from snapdeal on date July 17,2014.i received this cellphone on July 22,2014.i went to blackberry service center to update OS of this but they finally refused to give any service to this one.They said that this is not for use in india so they will not give any service for it. IME No. Of my BlackBerry Z10 is:- **Removed** Please resolve the matter about service centre. Please find the attached copy of retail invoice :- ‎Thanks & regard, Kamaldeep Poriya Contact No **Removed**
Edit: IMEI number, Phone number removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you. No one on this site works for your reseller, your carrier, your service center, nor BB...hence, no one here can do anything formally about your situation. If you feel you are being improperly denied service, you must escalate with the management of the service center. Also contact your reseller and/or review your original purchase documents to determine exactly what warranty service you agreed to when you made your purchase (that is when such is decided...by contract, when you purchase the device).
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Pathetic service at HCL Touch,Andheri(E),Mumbai Certified customer service centre of Lenovo

I brought my Lenovo K900 32 GB smartphone from amazon on 30th March 2014 & it got delivered to me on 1st April 2014.Though the phone was in good working condition, I noticed that the battery of the phone used to drain out extremely quickly i.e. it would take 3 hours to charge the phone & the battery would drain out in 5 hours;even on standby. When I contacted Amazon, they were ready to refund me the amount; but till a certain date.So I thought, rather than returning a brand new phone, it would be better to replace the battery from a certified lenovo service centre. So after contacting them through phone and mail, they gave me the address of 4 service centres in Mumbai. I selected HCL Touch centre in Andheri (East) as it is nearest to my residence in Dahisar. When I submitted my phone to them, the lady on the counter said that if there is a software fault, it would take 2 days & for hardware fault i.e. faulty battery( she said 'faulty battery'specifically) it would take 10 days & also asked me to check the status of my phone by contacting them after 2 days.I submitted my phone there on 8th April 2014.When I called them on 11th April, they informed me that my phone was ready for pick-up. On 12th April,2014, I went with my dad to the above-mentioned service centre. Firstly, they almost made us wait an hour to get back the phone. On receiving the phone, I requested them to charge it because I wanted to make sure that the battery drain problem was solved . While charging the phone, I chanced to check the software update done to my phone & found that the phone which was given to me was a 16 GB one & not the 32 GB one.But the back panel was of my phone as I had not removed the sticker on which my IMEI Number was written. Further I realized that the phone had a scratch guard put up on it, which appeared to be very old and full of scratches as well as the ends of the camera were also filled with scratched whereas my phone had no scratch guard & was free of any scratches as it was only a-week old.I further checked the IMEI no. of the phone by typing *#06# & to my horror, the number was totally different!!! When I told the lady on the counter that this phone is not mine, she was not ready to accept it & gave it again inside;on the pretext of getting it checked.After half an hour, they made me talk to an engineer who says that they have replaced the motherboard of my phone with a 16 GB one as 32GB was not available!!! IF I WANT,he says, then I can keep that phone for 10 days & come back again when the new motherboard arrives.Utterly confused, I told him to talk to my dad; who the shouted on them & asked how they could exchange the motherboard of my phone,firstly, without asking & secondly when the problem was of the battery & not of the phone's motherboard.The engineer,out of fear, cut-off the call then & there itself.Till then, the lady on the counter went off-duty & a new guy came in. He again tried to give us the same piece ;saying to come after 10 days. My father then asked to meet the manager of the service centre. He did not come, but sent his assistant; who was extremely arrogant and adamantly denied the fact that my phone had been replaced by an old piece.On the contrary, he started saying that they would either replace the motherboard again with a 32 GB one or give a certain certificate through which I can get my phone exchanged from the shop from where I had bought it. But, since I had brought it online,I told him that the date for refund was over & I would not be eligible.On hearing that, he says that IT IS MY PROBLEM & NOT HIS THAT THE DATE IS OVER.On hearing his reply, my father retorted him by saying he wants the motherboard to be replaced with the original faulty one, the one with our IMEI No.The assistant went inside with a huff & comes out again after 45- minutes ,repeating the same story of replacing the motherboard on an alreay-old-and-replaced-phone with a new 32GB one.When asked about the old motherboard, he says that it has been returned back to china!!! Exasperated & extremely frustrated, I finally scolded him that first of all, they have replaced my brand new phone & given it to someone else or misplaced it; and on the contrary, they are not ready to admit their mistake & are making us feel as if we have done something wrong.Why should we run from pillar to post just because of their stupidity & carelessness.My father also warned him that he'll be dragged to the consumer court if they do not accept their fault. Finally, he relented & said it was their mistake & says to come back on Wednesday, 16th April 2014;saying that they would provide me with a new piece. But looking at their outlook, arrogance & lousy work, I'm not at all optimistic of getting my phone back.Did not expect this from lenovo, have completely wasted my money.

Hi and Welcome to the Community!!!
Please understand that this site is a volunteer-contributed user-to-user community; it has nothing whatsoever to do with any of your formal support channels. We therefore cannot truly answer your questions with any level of authority whatsoever. We do not work for BlackBerry, we do not work for your carrier, we do not work for your service center, we do not work for your reseller...we are just other users, like you, who volunteer time to try and help out as best we can. This information is part of the Ts and Cs to which everyone agrees when signing up here, and is supported by this banner displayed at the top of nearly every page of the site
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-Works-e-g-Volunteers/td-p/2540525

Question about location of service centre

Hi Lenovo...Is there any lenovo service centre at Melaka,Malaysia?
Solved!
Go to Solution.

hi Huang_Sheng.
Welcome to Lenovo COmmunity Forums!
You can check this list out from Lenovo Website in your location
http://support.lenovo.com/en_MY/detail.page?&LegacyDocID=MIGR-70506
Hope this helps
Cheers!
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Battery change refused by Service Centre.

I have just went up to the Lenovo service centre (Hong Kong)yeaterday, shown them my battery (13months old) and also the Document id: MIGR-69671 which is provided by Mark_Lenovo in the other thread earlier, the agent rejected my change because my bar code is not exactly matched, he said that it must be 92P1185Z1ZB8W, which is conflict to the item no3 from the MIGR-69671.
Dear Mark_Lenovo, if you have read the thread please clearify more or they just trying to stay away from it.
Message Edited by N100er on 08-21-2008 07:17 PM
Message Edited by N100er on 08-21-2008 08:06 PM

I saved the Document id: MIGR-69671 in my notebook and shown the agent on my LCD screen already, but the agent still think he is right to reject the change. I just want to make sure if the digits in red is really matter.
If not I will take my action again.

Lenovo service complaint

Hi,
I'm not entirely sure if this is the correct place to be posting about this but can I get help regarding a warranty claim.
I've sent in my laptop to the service centre about a month ago, precisely on the 16 of August due to some problems with the laptop. At that point where I handed over my laptop I was told that they would inform me regarding the diagnosis of the problem as well as an estimation of the period which the laptop would take to be fixed.
But as a matter of fact I was never contacted after two weeks which then I tried to contact the service centre where my call only went through after about 30 to 40 times? Even then they didn't inform me regarding the problem while only mentioning parts to fix the laptop has been ordered and waiting to be fixed by the technicians.
Today I've already tried to call the service centre multiple times with no one answering but during one of the calls my call was accepted and immediately cut. Can I know whether do you guys have a standards regarding your service centre operations for them to be doing something like this or is it that you guys just don't give a **bleep** once a sale been made? Pardon my language because I thought with the amount of support and recommendation that I've seen Lenovo has been receiving, I expected better service or at least a professional level service from a Lenovo service centre branch.
What I would like to know now is where I can direct my complaint and/or possibly get this matter resolved?

raxan,
Sorry to hear about your repair delays - thanks for sharing them.
We can certainly try to arrange some asistance for you. Would you send me a private message with your contact information - name, phone, the system tyep and serial number and any of the service case numbers you may have?
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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TS1627 MS Office continues to try and install 2011 14.2.3 update, but when I click ok, it says sync.services app won't close...

can't install MS Office update, sync.services app won't close

Rather than use the Auto Update, consider downloading the 14.2.3 Update. Then reboot your computer in Safe Mode (Safe Boot). Install the update. Reboot normally.
If the problem persist, see the Microsoft Office for Mac Community.
HTH

Lenovo Solution Centre - Software updates: How to recognize which software to update?

Hi,
I have Lenovo Solution Centre v2.4.002. When I am inside "Home" section, it indicates with "!" symbol above "Updates" picture that I have some software unupdated.
So I go into "System" section where I see number 1 above "Software updates".
When I click on "Software updates" there is only this information: "Go to Lenovo's Website to update the Lenovo software on your system". But I do not know WHICH software I have to update. Lenovo Solution Centre does not told it to me.
Please, how to recognize WHICH program/driver is out of date and therefore LSC ask me to update it.
Thanks.
Mirek
Solved!
Go to Solution.

@mirek...
It's a manual process. You'll need to open up Device Manager on your machine, double-click specific devices (such as Audio), switch to the Driver tab, and there you will see what version is installed. Then you can look at what is available in the driver matrix and decide if you want to update a particular driver.
The general wisdom is that it may not be necessary to update a driver unless your having a specific problem, or the driver adds some new desired functionality. This is especially true for BIOS updates.
Regards.
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I am not a Lenovo employee.

A Complaint to the Customer Relationship Unit and the Think Service Centre

Dear Sir/Madam,
I'm a customer of the X60 notebook product. Yesterday (Jan 20) and today (Jan 21) I've been visiting twice the Think Service Centre in Quarry Bay in the hope of repairing a defective part on the casing.
The result has been that I was told that "the engineers" has talked with Ms Maggie xxxxx of the Customer Relationship Unit and they finally turned down my request, giving me the reason that the damage is due to ''improper use'' of the product. I was unsatisfied about the incomplete explanation and further chase Ms Maggie xxxxx, on a phone conversation, to answer why they are so sure i've been ''improperly using'' my laptop, but I was answered that I "might have exerted too much force to open the cover". I asked her to confirm whether she meant that "opening the laptop cover" is an "improper use" but she refused to answer me.
Thus, seeing that she refused all my requests for an explanation, I asked to talk to her supervisor to solve my issue, but she refused once again, insisting that it is the company's "internal policy" not to allow any customers to talk to the supervisors! I thus have no idea but can only assume she being the only person (or maybe together with the Think Service Centre, the support section, because Ms xxxxx claimed that such decision has been made by both parties in the telephone conversation) would take the whole responsibility for the Lenovo Corporation's opinion that my laptop is damaged due to "improper use" (but still without any explanation given at all).
I'm yet to see any proper answer from the Lenovo Corporation to the following:
1. Can you give me a proper explanation why the defect happening on my laptop cannot benefit from the warranty service?
2. Can I assume the decision that Maggie xxxxx's making is the same opinion that Lenovo is making as well?
3. Is it really the company's "internal policy" not to allow any customers to talk to the supervisors? If so, I doubt whether the company is trying her best to protect the rights of the customers should they need help while some staffs just cannot help.
Thanks.
Best Regards,
Kenny Yu.
(serial #: LV xxxxx)
Moderator Note; Full name of Lenovo employee edited in order that the post conforms to forum rules.
Moderator Note; s/n edited for members own protection
Message Edited by andyP on 01-21-2009 09:35 PM

Just wanted to let you guys know that I still haven't received my MP3 player... Creative has had the MP3 player for 73 days now and they still haven't sent it back. Since last time I wrote here I got an e-mail from Creative saying they got the MP3 player on the 5th of the November and that somehow the status wasn't updated. Well, it's been 73 days now, care to send it away? I sent them and e-mail yesterday where I wrote that they could just send me the cash for it or a new MP3 player.
If I don't receive my MP3 player in a near future I will contact "Allm?nna Reklamations N?mnden" (a Swedish "Consumerist"-like government sponsored organization that deals with people vs company legal cases).
Again, I strongly advise everyone to not buy any more Creative products. Once they break you won't get the help you need.

SERVICE CENTRE ISSUE

I had bought my lenovo p770 mobile phone 3 months back.AFTER 10 DAYS OF PURCHASE I FOUND OUT THAT GPS WAS NOT WORKING ON MY PHONE.I DID NOT VISIT SERVICE CENTRE THEN DUE TO SOME PERSONAL REASONS.AFTER SOME DAYS EVEN THE POWER KEY DID NOT FUNCTION SMOOTHLY.TODAY I WENT TO THE HCL TOUCH SERVICE CENTRE AT PARK STREET KOLKATA.I EXPLAINED MY PROBLEM TO THE GUY AT THE COUNTER.HE GAVE IT TO THE TECHNCIAN NAMED BHASKAR.HE CHECKED IT ON GOOGLE MAPS AND SAID THAT THE GPS IS WORKING.BUT THE LOCATION THAT WAS BEING SHOWN WAS THROUGH MOBILE NETWORK AND NOT THE GPS ONE. I INSISTED THEM AND THEY AGREED.THEN THE GUY AT THE COUNTER SIMPLY SAID THAT SINCE I DONT HAVE GOOGLE NAVIGATION APP INSTALLED SO THE PROBLEM EXIST.I EXPLAINED THEM THAT THE APP IS EMBEDED IN GOOGLE MAPS AND THE PROBLEM IS WITH HARDWARE. THE TECHNISION TALKED TO ME AFTER WAITING FOR HALF AN HOUR AND FINALLY ASKED ME TO SUBMIT THE CELL FOR A DAY AND HE WOULD DO A SOFTWARE REPAIR. I AGREED TO IT SINCE I HAD NO OTHER OPTION. I WILL SUBMIT IT TOMMOROW THOUGH I AM SURE THAT ITS A HARDWARE ISSUE.HOPE HE DOES THE REQUIRED WORK.
THE POINT THAT I WANT TO SHARE IS THAT THE SERVICE WAS NOT GOOD.THE PERSON AT THE COUNTER WAS VERY LOW IN KNOWLEDGE. ALSO,HE WAS NOT MUCH WILLING TO HELP. THE BIGGEST SURPRISE WAS THE TECHNICIAN. I THINK HE DOES NOT KNOW THE FUNCTIONING AND FACILITIES OF GPS.I HAD TO EXPLAIN IT TO HIM.
I REQUEST LENOVO TO LOOK INTO THE MATTER. LENOVO HAVE ONLY 2 SMARTPHONE SERVICE CENTRES IN KOLKATA(ITS NEW IN SMARTPHONE MARKET SO ITS OK) BUT EVEN THESE 2 CENTRES ARE NOT SOLELY FOR LENOVO.THEY ARE IN COLABORATION. THEIR SERVICE IS VERY POOR.THEY ARE DOING SERIOUS DAMAGE TO LENOVO'S MARKET AND ITS REPUTATION.IT IS A MATTER OF SERIOUS CONCERN FOR LENOVO INDIA. NOW I WILL HAVE TO THINK TWICE BEFORE RECOMMENDING LENOVO SMARTPHONES TO SOMEONE.
THANK YOU.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you, and will help you understand that this site is not a channel to communicate with BB, and that there are very strict contractual rules for what BB can and cannot be involved in. Basically, I believe you need to persist with the service center to whom you entrusted your BB for repairs. If via escalation with them you receive no satisfaction, then your local consumer protection agencies would be a potential next step (indeed, I have heard from others that merely threatening to involve governmental or consumer protection agencies can often elicit positive responses).
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Is there a way of finding out what has been accessed on my MacBook Pro whilst in the possession of an apple authorised service centre?

Hi Guys,
I'm a bit new to this discussion group thing although I've been using Macintosh computers for many years (showing my age).
I handed my MacBook Pro to be repaired at an authorised apple service centre. When I handed it in they said they needed to keep hold of it to run some diagnostics and requested my password. I've owned various models of mac for the the past 17 years and this is the first hardware problem I have encountered, hence I have never bothered to set up user accounts.
As I live in quite a remote part of Sweden I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web. Is there a way of finding out what activity has taken place whilst they've had it in their possession?
I appreciate any advice you guys can offer.
Thanks!
PS: I've already thought about the 'recently opened' menu and The machine in question is a MacBook Pro 17" (2011) running OS X 10.6.8 (need Rosetta).

I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web.
If you put your info into the computer and hand it to another, you have to assume they will copy everything.
Why are you putting scanned copies of valuable identity information into a computer than can be hacked, stolen, lost or compromised by a dirty tech?
Have you lost your mind?
Is there a way of finding out what activity has taken place whilst they've had it in their possession?
No. The tech would just deny it if he did, or tell the truth which the answer would be "NO" in either case.
The employer won't ask that sort of questions without solid proof, less they make a enemy of the employee and/or risk being sued for defamation of character.
It's not like they bother to have a team of people watching over his shoulder that he doesn't stick a USB thumb drive of your data into his pocket to take home.
I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks)
If it's iTunes music, it has your personal ID embedded into the song files. Most IT techs know this though.
I appreciate any advice you guys can offer.
Too late now, all you can do is not worry about it.
Take your personal info out of the machine and if you need it, burn cd/dvd copies, a few USB thumb drives, Iron Keys or self encrypting external storage drives with key and/or keypad.

Big fan noise problem: the rear fan won't shut off, the BIOS won't update, systemupdate locks up

I received new ThinkStaion (oh boy, lots of memory and CPU speed, yay!)
I unfortunately left the originally installed Vista OS on there. Very much regretting that as I believe it contributes to the following problems (BIOS).
So the original problem was that after just a month of using my new ThinkStation, the System Board died, and it had to be replaced. Honestly, all I did was choose the sleep or hibernate option in Vista to shut down. Afterwards,poof! didn't even get the proper Power lights on the system. I diagnosed this with the online docs and then sat for a few hours on our tech support line doing all the same things to re-diagnose it.
So after the replacement, the rear fan will not shut off. Jet engine noise all day. I went into the system settings and selected "Quiet" for the Fan settings but that did not help.
Research on this forum resulted in the possibility of a BIOS update fixing the problem. Comparison to my co-workers systems which arrived at the same time shows this BIOS is woefully out of date, so even if it does not fix the fan issue I want to update it. However, everything I've tried to do is failing for one reason or another.
(The fan issue does need resolution since in one week I will end up sharing an office (first time in many years, thanks IBM for nothing!) so since I don't want us both to have to wear noise cancelling headsets, I'd like to fix this without having to just pull the @#$@ power to the fan. Grrrr. )
I downloaded what I felt were the appropriate Lenovo apps to update both the BIOS and the serial number but none seem to work properly from the command line in Vista. One of the two (can't recall which) asks me to reboot and it never actually shuts down. Eternal "Shutting Down" message. Ga! The other throws some gosh awful
systemupdate le
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-69701
eternal reboot
BIOSD attempt:" 2xjy26usa
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-69701
error 1275 no admin priv - I AM the administrator account, there is no other acct to use!
Then I decided Vista might be the problem and found sites recommending flashing the BIOS from a bootable USB. So I started down that path and after burning the wrong version, finally geting the AIK Vista tools installed and to the point of trying to make the USB bootable, it won't allow me to put the OS boot on it. Ah, for the days when a simple "sys a:" took care of that.
So, after reformatting the USB and pounding my head in the wall, keyboard, etc. I am at my wit's end. What to do. I just want the fan noise to go away.
This does seem to duplicate other forum messages but I can't get anywhere on this. Help!
Solved!
Go to Solution.

FYI to all the helpful folks here (and any looking to shut their jet engine off as well): Flashing the BIOS did the trick.
First I had to find a website with DOS OS files and put those on the USB instead of Vista. Oldie but a goodie, but at least it booted! No other versions would.
I had been intending to use the WinPhlash utility that Lenovo supplied with the BIOS update but since I was booting from DOS that was useless. However, I found a DOS version of it and used that instead. Boom baby! Flashed and rebooted.
It did take two boots to get it back to normal (first one gave very alarming messages about no operating system being found but I think it was just a remnant of the reboot that was triggered from the DOS session). A second boot returned life to normal and blissful silence from the server. And I was finally able to get the model and serial number back in there to get rid of the bootup message it throws for that too.
Ahhhhhhh.
Thanks to all for the hints - I believe I had gotten the idea of flashing the BIOS to solve this from some other thread I found here. This is a very nice forum to have bookmarked.

Windows server 2008 R2 won't update

I have a Windows Server 2008 R2 which won't install updates coming from a WSUS server. All other servers are installing updates fine. They fail with the code 52D. If i look at the Application Event log i can see the install start but then
each update fails with the following events and IDs:
Event ID: 11325
Product: Microsoft Office professional Plus 2010 -- Error 1325. 'administrator' is not a valid short file name
Event ID 1024
Product: Microsoft Office Professional Plus 2010 - Update 'Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software
packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
Both events have the source as MsiInstaller
Also i have an update for Adobe Reader which is an .msp file which also won't install and gives the error message:
Error 1325.administrator is not a valid short name file.
I have a feeling this has something to do with Windows Installer but i'm unsure how to fix it.
Please help
Thanks

Hi,
2014-05-14
14:30:03:921 5336   16a8
Handler         MSP Error List:
2014-05-14
14:30:03:921 5336   16a8
Handler         1: 1325 2: administrator
2014-05-14
14:30:03:921 5336   16a8
Handler
: MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2014-05-14
14:30:03:921 5336   16a8
Handler
: WARNING: First failure for update {5D5C9291-182E-48CD-B1CB-B245E9BB5B0B}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = CostFinalize
2014-05-14
14:30:03:922 1148   1878
AU      >>##
RESUMED ## AU: Installing update [UpdateId = {8AF4924E-500A-4AFF-B4DB-C64E9F0C7102}]
2014-05-14
14:30:03:922 1148   1878
AU      # WARNING: Install failed, error = 0x80070643 / 0x0000052D
2014-05-14
14:30:03:922 5336   16a8
Handler
: WARNING: Operation failed at update 0, Exit code = 0x8024200B
The log is filled with such kind of errors. And based on these message, I found some valuable information that worth a try.
What causes error 0x80070643 / 0x0000052D ?
http://social.technet.microsoft.com/Forums/windowsserver/en-US/4f64bcbe-54dc-4e66-a83c-dfc2cdc0fb7e/what-causes-error-0x80070643-0x0000052d-
Error 0x80070643 with Office 2010 Patches KB2553065 KB2584066 KB2553091
http://social.technet.microsoft.com/Forums/windowsserver/en-US/df31233e-fdd8-4c2f-b0db-6767cd4a0822/error-0x80070643-with-office-2010-patches-kb2553065-kb2584066-kb2553091?forum=winserverwsus
The two thread discussed the same error with solution in it. And the following article applied up to office 2007. But the article reviewed at September 12, 2011. Not 100 percent
sure if it applied, but you can have a try.
If you disable the Ose.exe file, Microsoft Office updates do not install when you use Microsoft Windows Server Update Services or the Microsoft Update Web site to deploy software
updates and hotfixes to computers in the organization
http://support.microsoft.com/kb/903774
Hope this helps.

3rd generation ipod touch won't update to new OS

I have an ipod touch, 3rd generation, 64G, model no. A1318 that has given me headaches every time there is an OS update. I usually end up with an ipod that needs to be restored and then upon restore the OS is updated. This time however, nothing is working. I get different error messages (this time it was error 1602 and then upon restore it was 3194). I really want to update my ipod as I use it a lot and this is driving me nuts. This time I can not reload apps that I has previously (like ibooks) because I need the update but it won't update. Can anyone give me any helpful suggestions please. I have read other threads and YES I AM POSITIVE it is 3RD GENERATION. Thanks

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
3194
See the actions for that error here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
iPhone Error 3194 - How to Fix iTunes Error 3194?
Fix Error 3194 from iTunes during iPhone restore

HT5567 iPod won't update - iOS 6.0.1

The latest software on my iPod Touch 5th Gen won't update.
I get a message saying it cant verify because I'm 'no longer connected to the Internet' however I am, the signal is full.
What's the reason for this and is there a way around it? Any help?

May be a problem with your internet service provider. Who is your ISP and is it a high speed connection?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

Lenovo Service Centre - Won't Update

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