Let me tell you a story......
....and from reading many posts on here many have had the same issue.
We moved house on 31st August to a new build. I called BT in July and set up the order to connect on 1st Sept. I had 2 calls from engineers about 1) where was the house - plot no. etc and 2) Found it and it's already connected at the house so no engineer will call.
Checked online and the order was all scheduled as planned and even said that no engineer would call. Had a letter and also email on 7th August confirming the order again with a list of the services - phone, broadband and Vision.
We moved house and on the 1st Sept expected the phone line to start working. Nothing by mid-day. By which time I checked the order on-line again. Still said order was open, but I thought I'd call anyway to make sure. Had a gut feel something wasn't right.
Spoke to India and was told that the order had been cancelled. Could say when and could say why. Just cancelled. I had to place a new order. Earliest appointment 14 days away! Not happy, but had no choice. Made a complaint and got £1 a day compo.
Sat there on the 15th Sept (no engineer at the house needed - I could have told them that!) Had a PM appointment so waited until 8pm, nothing. Rang the number they'd given us and it rung, but no call received, no dialling tone and couldn't make a call out. So I raised a fault - only to be told there wasn't a fault and it was all working OK.
Anyway after a bit of persuading got a fault raised and an engineer booked with the usual caveat of “it will cost you £128 if there isn’t a fault. In the meantime I got the builders to check the wiring inside the house and it was fine.
Engineer has arrived today and knocked on the door to say that the line had been allocated to the wrong house and all he needed to do was switch the lines over in the exchange. Unbelievable. So phone & broadband now connected. But it doesn’t end there…..this has tipped me over the edge now.
I connected up the Vision box, re-boot the Hub and Vision Box to get a C03 error – I expect we’ve all seen them. So I re-booted, checked on here in the ‘Help’ (using the word loosely) section, read the forums. Rang the technical help desk and 40 minutes later having spoken to 3 people was told that the BT Vision order hasn’t been completed correctly.
Sorry for going on but this is good therapy. I’m at a total loss as to how any organisation could get some many things wrong so many times and have such inexcusable processes for getting problems resolved. We all appreciate that things do go wrong but good customer service is about how those problems are fixed.
3 weeks after we’ve moved in we still don’t have all the services and I’ve now been told that I might get a call in 48 hours telling me what is going to happen next. I bet I don’t and that I’ll be on the phone again come Thursday or Friday. Shocking. I hate Sky and all it stands for but I really can’t put up with this for much longer. Please can someone help get this sorted out?
Hi red_mist,
I am sorry that you have run into problerms with your order. Reading through your post it sounds like the problem with the phoneline had a knock on effect with the Vision order and caused it to fail. Sorry about that.
If you drop me an email to the address in my profile then I can keep an eye on this and make sure we get it sorted out for you. The mod team will be happy act as your point of contact here as well so you can avoid calling in daily.
Just send me your BT account and telephone number along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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....how much I love each and every one of you!
I was having an issue with certian programs crashing randomally, but it only seemed to happen when I was using dhcpcd... a quick search of the forum caused me to check my lo interface, which had been commented out of the rc.conf... uncommented it out, and blammo, no more issues.
Thank you guys, even though I didn't have to ask a question, acutally, <i>because</i>I didn't have to ask it and could find the answer from the fourm/wiki.
Keep up the good word.I'm sure we all do. I have an amazing knack of spending ages searching for a solution. Give in and decide to ask for help. Then inbetween emailing a friend/posting to a forum/newsgroup, and someone replying, I will have discovered an answer!
9/10 times I reckon. Unfortunately, my conclusion would be to ask immediately and then I can get on with prompty finding the solution myself -
Verizon activation failure DON"T LET THEM TELL YOU TO RESET THE ENTIRE IPAD
Bought my iPad2 in the Verizon store Friday and had some trouble getting it activated. It looked like it probably activated but I had a lot of failures getting there where it kept telling me information was invalid. But the data network wasn't working some hours later.
I called Verizon and they said the account had not been set up properly, closed the old account, and walked me through setting up new account through the iPad. About 5 hours later I got a popup on the iPad that said there was a problem with the data service and it had been deactivated. When I tried to log into the the account from the iPad's cellular data screen in settings, I got a message that said the account information on your iPad is no longer valid.
Upon further investigatio, the iPad still had the first number I had been given, not the new cellular number associated with my data plan.
Called Verizon and their tech support person told me that the only solution to clear the old number out and get the cellular data service to work was to reset the entire iPad (erase everything), set up a new account, and re-sync the device to get all my data back on. Having had a lot of trouble getting data transferred from my iPad 1st gen to this one I was very reluctant to do that.
So I tried a few things myself. First I settings : general : reset : reset network settings. No help.
Then I tried settings : general : reset : subscriber services : reprovision account. Bingo. When I went back to the cellular data screen and logged in, it synced up with my new account and the cellular data service worked.
Verizon insisted very firmly that there was no option to reset just the data plan information when clearly that is built right in to the settings, and that resetting the entire device (erasing everything) was required.
DON'T DO IT!!This helped me. Worked perfectly.
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Maintaining Macs--Why doesn't Apple tell you more?
This is not a problem that I need to solve but just something I've been wondering about. Why doesn't Apple tell people the routines they need to use to maintain their Macs?
If you do a search on "maintenance" in Support the fourth item is Mac Maintenance Quick Assist:
http://docs.info.apple.com/article.html?artnum=303602
The things they tell you to do are:
1) Keep Things Up to Date; 2) Put Your Files Away; 3) Name Your Files; 4) Prune Through Your Files; 5) Back Up Your Files; 6) Check for Viruses; 7) Clean the Outside
Where is anything about running the maintenance scripts, checking permissions, checking your preferences, updating the databases, cleaning caches, or anything else that software programs like Onyx, Cocktail, etc make their purpose? Why don't they mention getting a program like Disc Warrior and running it periodically?
The first item on their list is Keep Things Up to Date, meaning download system and application updates. Well after looking at these forums for a while I would have to say that is the worst thing you could do, as so many posts start, " Help! I updated my software and now things don't work...." Even if you look at this article about updating your software...
http://docs.info.apple.com/article.html?artnum=106704
...nowhere does it mention repairing your permissions! Yet everywhere on this forum that is mentioned as one of the first things to do...unfortunately AFTER people are crazy with problems.
I don't get it. Even in the manuals that come with the computers none of this stuff is mentioned (last time I looked) except in the troubleshooting section. Would you buy a car where the owner's manual had "change the oil regularly" listed in a section on what to do after you've blown your engine?
Granted, a lot of people on this forum know all these things and do them regularly, but I have several friends with Macs who never do any regular maintenance because they've never been told to. One just called me last week because his iMac auto-updated and he had all sorts of problems.
So why is this? Why isn't basic Mac maintenance explained to people better? Going back to the car analogy, people have been taught they have to give their cars tune-ups or face an eventual breakdown. Why not with Macs?
I have been using Macs for years and enjoy looking into this geeky stuff. And I rarely have any serious problems. I would think it has a lot to do with the fact that I don't automatically update without checking MacFixit first and seeing what problems people are having and running a few simple maintenance routines periodically, plus backing up for good measure. Why isn't Apple more upfront with people about maintaining their Macs? Am I off-base here?
ibook G3, imac G5 Mac OS X (10.4.9)I'll provide you with several references you will find interesting reading:
http://www.macfixit.com/article.php?story=20060413075624652
http://www.macworld.com/2006/08/secrets/repairpermissions/index.php
http://www.macworld.com/2006/03/secrets/tcopermissions/index.php
http://www.atomicbird.com/node/view/29
The document to which you referred is an old one that dates back a ways when permissions repairs were often still needed because many installers improperly changed permissions or caused permissions to change through other improper operations. In reality the only thing permissions repair affects are the permissions on OS X installed software for which there are receipts in the /Library/Receipts/ folder and third-party software that install a receipt that includes information on resetting permissions for that software. The vast majority of third-party applications provide no such information and repairing permissions has no impact on them.
As for maintenance scripts they are now supposed to be run automatically regardless of whether the computer is turned on in the early AM, but this is an implementation with Tiger because Tiger introduced a new method of task launching. It's not 100 percent effective but it's better than it was. However, it's an easy problem to solve because there are some excellent utilities that solve the problem: Macaroni, Anacron, and Pseudo Anacron - VersionTracker or MacUpdate. I use Macaroni on all my Macs.
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.0 is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.2 is Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. The current version, 1.5.1, is Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. PsynchX 2.1.1 and RsyncX 2.1 (Freeware)
6. Carbon Copy Cloner (Freeware - 3.0 is a Universal Binary)
7. SuperDuper! (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at www.versiontracker.com and www.macupdate.com.
I know that Joe Average has no clue, but it's not Apple's responsibility to provide Joe Average with clues on how to use a computer. No more than it's not GM's responsibility to teach you how be an automotive mechanic or how to drive. Some things you have to take responsibility for yourself. It's just that Joe Average is too lazy to read the User Guide, buy a book, or in any other way learn about computers before buying one.
As you can tell I am somewhat heavy handed about personal responsibility. Computers are essentially toys that aren't dangerous, but the person playing with them is. What really scares the crap out of me is that same Joe Average has a driver's license and may be old enough to drink liquor. When it comes to driving or drinking and driving Joe Average is no more competent. -
I just received a iPod Touch 5th generation for xmas and it acts like it is locked, when you slide the slider it says unlock button and nothing happens. Can't slide the power off either. It tells you the time, unlock button, power off button but nothing happens. Voice just tells you the unlock button, time, poweroff button.
Please help also itunes says I need to enter on iPod the passcode to reset to factory. I can't get it open to enter passcode, slider doesn't work. It is one day old and this happen xmas afternoon. PLEASE Help someoneTry:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
firefox 25.0 disabled kaspersky virtual keyboard and safe money ect how do i change back to the previous version as fire fox tells you to late in the update to back track
Hello Bretus,
Thank you for contacting Mozilla Support and I'm sorry this update isn't compatible with the extensions you're using.
The Kaspersky support forums mention that those extensions will be updated soon, so that they are compatible with FF25. In the meantime, we do not recommend that you downgrade your version of Firefox, but you can find instructions and download locations for previous versions here:
[[Install an older version of Firefox|Install an older version of Firefox]]
Please let us know if this solves your issue.
Cheers, Patrick -
I cannot get my messages/text messages to work om my Hi. I am sending this thru my iPad. Respond and let me know you got it. Fun fun fun. . I did go and try to another Apple ID different from my iPhone but it still will not work. Can anyone help me?
chicx wrote:
This is the third time of writing this on your Apple Support Communities!
Not with your current user id.
Far too much uneccesary information in your post, which only confuses things, a vast amount!
Let's start with iTunes.
Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
Once you have doen those two things, check to see if the iPod is seen by iTunes.
chicx wrote:
By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
Really?
OS stands for Operating System. (In computer speak, IO means Input/Output.)
iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do. -
Where in god’s name is the homesharing button, I see a little cloud that you cannot click on and tells you what account you have but that's it. There's an option for turning on and off homesharing, but no button to access the actual library of the other PC. On either PCs. Both are logged in and both are registered for homesharing. however because apple keeps updating and moving things around for no reason there appears to be no way of accessing the homsharing button in the latest version of itunes. the website refers to " Once set up, all the libraries from your computers you've enabled Home Sharing on will show up in the SHARED area of iTunes:" well I have searched all over in the recent itunes versions and there is no "shared area" to be found.
Please find the attachment of a screen cap of my itunes.
If anyone can help by telling me where it has been moved to or if it even still exists that would be much appreciated.Welcome to the Apple Community.
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On Pages, let's say you have two similar documents. Two versions of the same document, but not merged in Cloud and saved as two separate files. B ut you need to compare the two to see the differences, some things on one, but not in the other. In Word, they would merge the two and differences would be highlighted in red. Is there a way to do something like that?
Not actually in Pages, but there is third party software that purports to do this, google around.
Peter -
what do you do when you can't sync your ipod and it tells you that itunes is not compatible with your ipod?
Upgrade to the newest version of iTunes first to see if that helps.
B-rock -
Dear Sir/Madam
I want to tell you that I am very disappointed because I just read that in photo stream my photos are stored only for (30) thirty days.I didn't know that and I didn't have the time to save them on a device.
I was robbed of mobile before (3) three days and I lost 2.000 photos!
Is there any possibility to retrieve them?
If it was possible that would be great as I would save them immediately to my computer instead of losing them again.
Thank you for understanding
Kind Regards
Giaourtsakis KleanthisIf you were trying to get this apple, you would do it here: https://getsupport.apple.com/
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So frustrated!
I am trying to access some iTunes money for my son and keep running into security questions before I can purchase on his new iPod mini for him.
So I access my appleID, and sure enough, I don't recall ever setting these questions up years ago, and apparently my answers now aren't the same as they were back when I first set up the account even if I did so.
So appleID support tells me to send a rescue email. Only I don't have that option under manage my ID. Apparently I never set one up.
So appleID support says I need to contact iTunes support to fix this lack of rescue email issue. And they provide this helpful link.
Only the iTunes page has a link for iTunes support which redirects you to ... get this ... appleID support (AKA "square one") where you just were.
Freakin' brilliant, I tell you!
Anyone know how to break this cycle?
Anyone know how to get a live person to look at the problem?
I am so mad right now I could chew nails.You can contact iTunes Support / Apple in your country to get your questions reset via this page : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT4009 Shouldn't an in-app purchase tell you what your buying is for a specific number of uses?
There is a Word-O-Meter in Words with Friends that can meter how good the word is that you are about to play or if it's valid. You first get some free uses and then an offer to buy when the free is used up. What it doesn't tell you is your purchase is only for a limited number of uses and then you have to buy again. This does not seem right, so wanted to get an opinion.
I completely agree. Just happened to me. Very disappointing. Anyway/where we can rate them?
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I have an iphone and an ipad. I DO NOT have an Apple Mac (I have a Dell laptop). I have an appointment with a Genius Bar. They tell you to back up your data to icloud before you come in. If my data is lost will I be able to retrieve it without an Apple Mac???? Oh and how do I check what operating system I'm using???? Sorry I'm a novice regarding this.
You can back up your device, either to iCloud or to your computer using iTunes, as explained here: http://support.apple.com/kb/ht1766. If you need to know what version of iOS you are using, go to Settings>General>About and read the number across from Version.
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how do you get the voice to turn off when you turn on your iphone it tells you everything from "slide to unlock, messages, etc..."
tripple click the home button and then turn voice over off... you can also access this from setting>general>accessibility right under vision
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