UCCX - 8.0.2 - Doubt about critical services

Hi Guys,
About the Services UCCX in Control Center, except: Cisco Unified CCX Engine, Cisco Unified CCX Database service (many criticals). Are There anothers services considered many critical to UCCX work?
System Services
Cisco Unified CCX SNMP Java Adapter
Cisco Unified CCX Perfmon Counter Service
Cisco Unified CCX DB Perfmon Counter Service
Cisco Unified CCX Cluster View Daemon
Cisco Unified CCX Engine
Cisco Unified CCX Voice Subagent
Admin Services
Cisco Unified CCX Serviceability
Cisco Unified CCX Administration
DB Services
Cisco Unified CCX Database service.
Desktop Services
Cisco Desktop Recording and Playback Service
Cisco Desktop VoIP Monitor Service
Cisco Desktop LDAP Monitor Service
Cisco Desktop Sync Service
Cisco Desktop Call/Chat Service
Cisco Desktop Agent E-Mail Service
Cisco Desktop Browser and IP Phone Agent Service
Cisco Desktop License and Resource Manager Service
Cisco Desktop Enterprise Service
Cisco Desktop Recording and Statistics Service
Thanks,
Wilson

Hi,
You will have to first define the phrase: "for UCCX to work."
For example:
If all you care about is pinging the server then, no, none of those services are critical.
If you want UCCX to only answer inbound calls, then a certain subset of the services are critical.
If you want UCCX to deliver calls to Agents, then add a few more services.
If you need HA, then add another.
If you need Outbound, or DB integration, call recording, silent monitoring, or e-mail, etc, you'll add more services to the list.
To learn about the services, you can read the UCCX SRND, the Serviceability Guide, and then check out the Cisco Live presentation: BRKCCT-3005
Anthony Holloway
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Hi people,
I have been looking for a way to develop a wizard for configuration of services in different ESBs from my web application.
I took a look at some presentations (like http://80.69.93.183/sun-evenementen/pdf/jbi_openesb.pdf and http://mediacast.sun.com/users/~armin/media/SunTechDays2007_OpenESB.pdf), and I would like ask you about possibilities to configure services in a ESB using JBI.
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I have been talking about this with some guys and two possibilities that they gave me are:
1. To develop everything into the web application and send the information through JMX.
2. To develop a generator of XML content (in memory) and send it the ESB, where it would has another implementation made by me, like a module (one of the guys said me that this could be a JBI Service Engine), which would receive the XML content generated by the web application.
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1. I will not use a shared cluster file system or any way of cache solution, i will only have my rdf files on each node, and i'm wondering if just by configuring this parameter i will be able to get the effect mentioned above ??
--> In such case what could go wrong is
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--> This is created via EM on the report server side.
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How to Setup Reports HA (High Availability - Clusters) in Reports 11g [ID 853436.1]
REP-52251 and REP-56033 Errors When Calling Reports From Forms With RUN_REPORT_OBJECT Against a Reports Cluster in 11g. [ID 1074804.1]
Thanks

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Edited by: user645399 on Nov 26, 2010 10:24 AM

user645399 wrote:
Hi everyone!
I have a doubt about applying patch.
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I have two old CSS 11500 that are doing nothing but providing load balancing for 2 terminal servers.
As per the documentation, I setup my ASR config (at least i think its right). I'm now faced with two problems:
Problem #1: If I suspend the first Terminal Server service on CSS-1, CSS-2 takes over and continues to allow connectivity until the service on CSS-2 is suspended. Is this normal behavoir?
Problem #2: Once I suspend the service on both servers, My rule goes down. Show summary says the state is down and I cannot access any terminal server at all. I am assuming this is because I have them configured as critical services, can anyone confirm? If so, what is the process to suspend a service temporarily?
One other question, I have been using in testing balance aca (configs below are set to leastconn), but i'm not sure if it will work with RDP. Can anyone confirm? Should I instead be using leastconn or one of the others?
Many thanks!
Mark

#1
The critical service should be an upstream/downstream device, not the services that you are using for loadbalance. That's why the CSS failover everytime you suspend one of the services.
Here are more details about it:
http://tools.cisco.com/squish/e0272
#2
The VIP is INSERVICE when at least one of the services in the Content Rule is Alive. If all the services in the Content Rule are down, the VIP address will be down as well.

Doubt about diference between SAPconsole and SAPmobile

Hello,
     I have been many doubts about diference between sapconsole and sapmobile, if anyone could help me I appreciate.
1) I have ECC6 instaled, the SAP Mobile is compatible with ECC6 or I need of Netweaver Instaled ?
2) If Possible to Install Sap Mobile in ECC6 , I have to Buy a license of sap mobile ?
3) in any product instaled Windows CE have possible to install sap mobile ?
4) In sap console what is the requirement for to do this configuration?
I Anybody to know about this informations please explain for me ?
Thanks

My apology,
    The Basic Diference beteween SAPConsole and SAPMobile is :
SAPConsole ==>
1 ) Don' t need a new Hardaware for to configurate
2 ) Only need a Machine with the IIS service installed
3 ) The SAPGui CD content the SAPCOnsole.exe for configuration
4 ) The equipment like Pocket and datacolletor has been to configurated in a Network( but if to have a entrance in the SAPGUi indicate a SAProuter in another factory is possible to have acesses.. ) is a mandatory. Cause the SAPCOnsle folow the SAPGUI entrances and need a LAN or a WAN configurated.
Advantage
simple to congurated and chip.
Easy to create to new window cause the SAPConsole only plubish this window in Browser.
Disadvantage
Need a lincense for each Poket or Datacolletor, wherever the equipment you will use.
Doesn't have a Database using through Browser (IE6 or IE7) this way , during the processes lost network you go to lost the information not saved.
SAPMobile
1 ) Need the a good Machine with a instance of SAP configurate
2 ) Have to found the EXE in the MarketPlace
3 ) is not publish, and yes a client with the database configurate in equipment
4 ) The equipment like Pocket and datacolletor has been to configurated in a Network
Advantage
Need only one SAP License, doesn't metter how many equipment in use you have.
As the SAPMobile has a Database in the client , if you lost the network it goes to save in the local database and when the network come back , it will to synchronize. This way you don't need to work online every moment, you get to synchronize after.
Disadvantage
You profit in license is your lost in the Machine cause the price of Machine is expensive.
is configurate only in windows Mobile.
The window only can be create for a Developement and not in the SAP, have been created in windows Mobile.
A tip, the both is good but you can do a simple mathematics.
In the SAPConsole how much money you go to spend is the least of the Machine s Price.
If yes confurate the SAPConsole , if not configurate the SAPMobile

Letter Sent To Corporate, Maybe a miscommunication about 3G service?

First of all, I want to say that I do love my Droid X and I do love Verizon Service, that is if you're in a Verizon Service area. If Verizon had a tower in my area, I would be more than satisifed.
Here is the letter I sent, maybe this will be easier than rephrasing/retyping what I want to say:
             I recently joined the Verizon Wireless network on October 30, 2010. I switched to Verizon from AT&T because of the poor customer service and signal reception. I came to Verizon with four lines, one being a Droid X with all of the nice features. I signed up for service in Barbourville, WV at the Huntington Mall in West Virginia. I live in Pikeville, KY which Verizon Wireless does not service, although you do have domestic partnerships with a local company called Appalachian Wireless. I understood that I would have an Ashland, KY phone number and would be in an extended network when I went home, that was explained to me very clearly by the representative in the Verizon Wireless Store.
            I am writing you today because I believe that I was misinformed on a very important reason as to why I did switch to Verizon Wireless other than reception and customer service.   I did try to email customer service about this issue and the response I got back was to reboot the phone after taking the battery out for a few seconds. This had nothing to do with the issue. My issue is that I was told by the Verizon Wireless Representative in Huntington Mall in Barbourville, WV that I would be able to use 3G in the extended network. I was very excited about finally being able to access to the mobile web with 3G speeds. When I finally moved back home after doing a bit of traveling, I was very disappointed. I was in the extended network with a 1X 2G connection. I go to college here and I am here 98% of the time so now I am stuck with a big fat contract with a poor data connection.
            Today, I learned that AT&T has now begun their process of bringing 3G here to Pikeville, KY. They’re just behind Sprint who activated it a few months ago and also Appalachian Wireless. I was so disappointed that I called Appalachian Wireless (the carrier you have the partnership with) about this issue. Appalachian Wireless told me that they would in fact allow Verizon Wireless Customers to use their 3G network, but Verizon Wireless would not negotiate a deal as far as prices go. The representative from Appalachian said that it was not they who would not allow us to use their network, but Verizon Wireless not wanting to pay their prices. I understand that Verizon does have an agreement with Bluegrass Cellular to allow us to roam off of their 3G network, so the reason I am writing is why not us here in Pikeville, KY? I have several friends who I have suggested come to Verizon here recently because I am a loyal customer and fan of the company’s innovation and loyalty to its customers. We have 3 colleges, 2 high schools, a grade school, and the third largest banking industry in the state of Kentucky here within a 5 mile radius of The City of Pikeville. I know of several customers who have Verizon but are stuck with this same issue.
            I would like to resolve this issue but if I do not hear back with an appropriate response unlike the email I did send to your technical support. I would like to see if we could negotiate an early termination of the contract. My phones are still in mint condition that I purchased. I feel that I was misled by the representative at the store; I am very satisfied as far as call quality and reception. I am just disappointed that while everyone else is excited about our new 3G here and 4G in the future, I am stuck with a 2nd generation data connection that is useless on today’s phones. I am paying $30 a month for a 2G connection which to me is not fair. Since I feel I was misled, I would like to be able to return the phones and have a refund of some sort. I would love to stay with Verizon, but in my local area here it just isn’t possible to use this service when it is constantly roaming with slow speeds.   I spoke with a leader at Appalachian Wireless and he said to contact you about the issue and maybe something can be done quicker about the issue. I am fairly advanced when it comes to cell phone networks and carriers. Before I signed up for Verizon Wireless, I checked the coverage map and it did say that I would have digital coverage which I thought was 3G and this is what the representative even pointed out to me in the store, but I do not like being stuck with this 2 year contract and have an ancient data connection. Can someone please contact me about either helping me terminate my contract early or about working out a deal with Appalachian Wireless? I will continue to hold my shares of Verizon Wireless as I believe it is a very innovative and sound company, but I have to do what I have when it comes to my wireless service. I am very unfortunate not to have Verizon Wireless in my area, but I hope to see you guys come into the area sometime soon. As I understand you do own the 1900 MHz spectrum here.
END LETTER:
My Phone says 1X, and I have an App that tells me in more detail. 1xRTT, I wouldn't mind to use extended 3G if it were availible, but the main reason I switched was for this reason. Appalachian Wireless was the only 3G carrier around here and I knew Verizon used the same technology, so I knew it would roam. The lady did explain to me I would be roaming, I understood that, but she did leave out an important part... no 3G, just 1X.
I am not trying to cry and get out of a contract, I just don't believe in paying $200 a month for a bill and expecting A while getting B. The phone worked all nice and great with 3G in the store, that was until I got back home.
Thanks again guys.
PS: I have already contacted customer service, technical support, and wrote emails. This or the letters is my last resort.

justinkk2005 wrote:
Go to the map and search zip code:
41501
Look what a broad area there that is lit up extended network, it's the entire eastern half of the state and she was within 45 minutes of that. I knew I would be roaming, but not without 3G. She said I would have 3G, big difference.
I pay my bill AHEAD of time and happily paid all my due's to Verizon, I've been holding up my end..
As Spottedcatfish stated, you had 30 days. Two hours or not, that drive would have saved you the aggravation you are facing now.
You mention look at the map, I did. It CLEARLY states you are in a 1x extended network. Maybe the clerk thought you said Pineville, not Pikeville.Either way, it does not matter. VZW gave you an out and you did not take advantage of it. Even your title indicates that maybe it was NOT a miscommunication. "Letter Sent To Corporate, Maybe a miscommunication about 3G service?"
It being 4 months later, I think you may have to bite the bullet... Sell the phones on Ebay use the money to offset the cost of the ETF's. Or hold up your end for another 20 months.
And you may not be costing VZW anything extra. Many times the roaming agreements are reciprocal, meaning VZW gets to have their millions of subs roam without cost to VZW. In return the much smaller companies few customers get to roam on VZW and the company pays a much lower roaming fee than if they did not not allow VZW to roam.

Doubt about a null value assigned to a String variable

Hi,
I have a doubt about a behavior when assigning a null value to a string variable and then seeing the output, the code is the next one:
public static void main(String[] args) {
        String total = null;
        System.out.println(total);
        total = total+"one";
        System.out.println(total);
}the doubt comes when i see the output, the output i get is this:
null
nulloneA variable with null value means it does not contains a reference to an object in memory, so the question is why the null is printed when i concatenate the total variable which has a null value with the string "one".
Is the null value converted to string ??
Please clarify
Regards and thanks!
Carlos

null is a keyword to inform compiler that the reference contain nothingNo. 'null' is not a keyword, it is a literal. Beyond that the compiler doesn't care. It has a runtime value as well.
total contains null value means it does not have memory,No, it means it refers to nothing, as opposed to referring to an object.
for representation purpose it contain "null"No. println(String) has special behaviour if the argument is null. This is documented and has already been described above. Your handwaving about 'for representation purpose' is meaningless. The compiler and the JVM don't know the purpose of the code.
e.g. this keyword shows a hash value instead of memory addressNo it doesn't: it depends entirely on the actual class of the object referred to by 'this', and specifically what its toString() method does.
similarly "total" maps null as a literal.Completely meaningless. "total" doesn't 'map' anything, it is just a literal. The behaviour you describe is a property of the string concatenation operator, not of string literals.
I hope you can understand this.Nobody could understand it. It is compete nonsense. The correct answer has already been given. Please read the thread before you contribute.

Doubt about Select statement.

Hi folks!!
             I have a few doubts about the select statements, it may be a silly things but its useful for me.
what is   difference between below statment.
1)SELECT * FROM TABLE.
2)SELECT SINGLE * FROM TABLE
3)SELECT SINGLE FROM TABLE.
Hope i will get answer,thanks in advance.
Regards
Richie..

Hi,
try this and if possible use sap help.i mean place the cursor on select and press F1.
             Types of select statements:
1.     select * from ztxlfa1 into table it.
             This is simple select statement to fetch all the data of db table into internal table it.
   2.   select * from ztxlfa1 into table it where lifnr between 'V2' and 'V5'.
        Thisis using where condition between v2 and v5.
4. select * from ztxlfa1 where land1 = 'DE'. "row goes into default table work Area
5. select lifnr land1 from ztxlfa1
        into corresponding fields of it   "notice 'table' is omitted
         where land1 = 'DE'.
          append it.
           endselect.
     Now data will go into work area. and then u will add it to internal table by
        append statement.
6.   Table 13.2 contains a list of the various forms of select as it is used with internal tables and their relative efficiency. They are in descending order of most-to-least efficient.
Table 13.2 Various Forms of SELECT when Filling an Internal Table
Statement(s)                                   Writes To
select into table it                                    Body
select into corresponding fields of table it   Body
select into it                                    Header line
select into corresponding fields of it           Header line
7. SELECT VBRK~VBELN
       VBRK~VKORG
       VBRK~FKDAT
       VBRK~NETWR
       VBRK~WAERK
       TVKOT~VTEXT
       T001~BUKRS
       T001~BUTXT
    INTO CORRESPONDING FIELDS OF TABLE IT_FINAL
    FROM VBRK
    INNER JOIN TVKOT ON VBRKVKORG = TVKOTVKORG
    INNER JOIN T001 ON VBRKBUKRS = T001BUKRS
    WHERE VBELN IN DOCNUM AND VBRK~FKSTO = ''
   AND VBRK~FKDAT in date.
Select statement using inner joins for vbrk and t001 and tvkot table for this case based on the conditions
8. SELECT T001W~NAME1 INTO TABLE IT1_T001W
FROM T001W INNER JOIN EKPO ON T001WWERKS = EKPOWERKS
WHERE EKPO~EBELN = PURORD.
here selecting a single field into table it1_t001winner join on ekpo.
9. SELECT BUKRS LIFNR EBELN FROM EKKO INTO CORRESPONDING FIELDS OF IT_EKKO WHERE     EBELN IN P_O_NO.
ENDSELECT.
SELECT BUTXT   FROM T001 INTO IT_T001 FOR ALL ENTRIES IN IT_EKKO WHERE BUKRS = IT_EKKO-BUKRS.
ENDSELECT.
APPEND IT_T001.
here I am using for all entries statement with select statement. Both joins and for all entries used to fetch the data on condition but for all entries is the best one.
10. SELECT AVBELN BVTEXT AFKDAT CBUTXT ANETWR AWAERK INTO TABLE ITAB
             FROM VBRK AS A
             INNER JOIN TVKOT AS B ON
             AVKORG EQ BVKORG
             INNER JOIN T001 AS C ON
             ABUKRS EQ CBUKRS
             WHERE AVBELN IN BDOCU AND AFKSTO EQ ' ' AND B~SPRAS EQ
             SY-LANGU
             AND AFKDAT IN BDATE AND AVBELN EQ ANY ( SELECT VBELN FROM
            VBRP WHERE VBRP~MATNR EQ ITEMS ).
    Here we are using sub query in inner join specified in brackets.
Thanks,
chandu.

UCCX - 8.0.2 - Doubt about critical services

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