Lifting the 12 min clip length limit in Premiere Pro

Question

Hi everyone,
my client edits long clips in Adobe Premiere Pro CS5. According to his description, after the first 12 min the clips are grayed-out and don't play. I didn;t have a chance to work with long single shots in Adobe Premiere, but the client told me he heard from someone that there's a setting somewhere in the program that allows the display of the longer clips. I would appreciate if someone in the Forum could point me to that setting.
Thanks in advance,
Dimitri Vorontzov

Answer 1

Okay, still had no chance to see it with my own eyes because the guy having the problem is out and about with his crew and keeps his office locked in the meantime, but he's still begging for help and gave me some info over the phone. the info is as follows:
– he's working with .mp4 files in Premiere Pro CS5
– apparently, Premiere Pro automatically converts five 12-min long files shot as one take into one-hour clip
– while the project is open, the 1-hour clip plays fine
– when he leaves the project and re-opens it later again, the first 12 minutes of the 1-hour clip play normally, and the rest of the 48 min are grayed-out and do not play.
– if he razors off the non-playing 48 minutes to keep the 12-min clip that plays normal, and extends the 12-min clip back to 1 hour length, it becomes the full, normally playing 1-hour clip (until the project is closed)
His question is: are there any settings that can fix/prevent the problem?