Lightroom from trial to updated version

Hey there, I've downloaded a trial of Lightroom and purchased after the trial ended the update to have full access to Lightroom. When opened the app it asked me for the new serial number and also the trial serial number which i couldn't locate. Can anyone please tell me what to do mow that I've deleted the app and downloaded trial version again. Where do i input the new serial number i have. Or am i doing everything wrong?

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

2 issues - Invalid Serial Number issue & Lightroom 5 Trial vs full version folder hierarchy question

Hello
not sure if I should split these two questions...
1 - Invalid Serial Number issue
I'm helping out a friend with their large photo collection and they bought Lightroom 5 and received the serial number but when we add this to Lightroom it states that it's invalid - I tried leaving it until the following week (I visit them weekly) and it still refusing the number - when I went into their Adobe account and took a look at downloads the option to download the full version is greyed out (or an x - I'm not sat on their computer right now so can't double check) but it wouldn't allow me to do anything so we just had the trial version.
anyone know what the issue is - shall I get them to contact Adobe to get them to take a look - I also had issues trying to find a customer support email address lol. (I seem to faffing with lots of websites/software/companies this week so getting a little frazzled!)
2 - Lightroom 5 Trial vs full version folder hierarchy question
This question is linked to the above i- I am wondering if the folders in Lightroom are different in the trial version vs the fully paid version.
I had set up some greeting card templates and contact sheet layouts for my friend and tried to transfer them to her computer but whilst, LR 'sees' the folders it just doesn't acknowledge the templates - I tried it several ways but I've not had that issue before so will that sort itself when I get the serial number fixed?
Thank you for any help or suggestions - hope you all have a good weekend :-)
Lenny

Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care

Lightroom: upgrade from trial to full version, how to enter license key?

I installed Lightroom from Creative Cloud (CC) trial on Windows 7 Pro, 64-bit. The version is LR 5.6. I do not want CC, so I purchased the full version of LR on DVD. I was going to reinstall LR from the DVD, but see that it is only version 5.2. I have already done a fair amount of work with the trial LR 5.6 and am worried about losing the catalog that I have created.
So I thought I could apply the full version license key to the trial install, but there is no place to do that within LR. When I bring up the CC master application it shows that I have 5 days left with LR, but still has no way to apply a license key.
I had a very long and frustrating chat session with tech support. In the end I was advised to uninstall the trial, then install the full version. I might be able to download LR 5.6 full and simply install that.
So let me summarize my questions:
Is there any way to apply the license key for standalone full version of LR to the trial version that was installed using CC?
If I uninstall trial version, will I be able to install LR 5.6 download and apply license key?
If I cannot install from download and instead have to install from purchased DVD, will version 5.2 be able to import the existing catalog? Will subsequent upgrade(s) to 5.6 go smoothly?
What about the catalog? Will the existing catalog simply be found during a new installation? Or do I have to manually import?
I've found the community help in the LR forum to be very good - and that is why I am abandoning ACDSee after many years Thank you all for your help.

You should just uninstall what you have installed for LR 5.x, now, then download and install the LR 5.6 update from the Adobe Updates page, and enter your standalone serial number, and things should pick up where you left off.
You might want to go into LR’s preferences (if LR is still opening for you) and see where the catalog (.lrcat) file actually resides on your computer in case you have a problem and have to double-click on that .lrcat file to open your catalog, but my experience is that nothing will seem different after you’ve installed the new version other than the version number will be newer. The preferences, catalog, and pictures are somewhere different than where the program is installed so uninstalling and reinstalling shouldn’t affect any of it.
LR 5.6 update is here: http://www.adobe.com/downloads/updates/
FYI, the CC-LR is licensed by logging into CC, the standalone version is licensed by entering a serial number. That is why you have to uninstall the CC_licensed version and install the non-CC-licensed version.
It also probably wouldn’t mess anything up to install LR 5.2 from the DVD, but then you’d have to turn around and immediately download the LR 5.6 update, anyway, and it would waste time, so why not start with the latest update. The update is a fully function program, not a patch to an existing program. It’ll either find your existing licensing information if you’ve already entered the serial number or ask for a serial number if it doesn’t find anything—which sounds like your situation.

I just purchased the upgrade from trial to full version. It does not work. It asks for my orginal serial key and when I paste in the trial key it says invalid??

Downloaded trial and then purchased the activate the full version option. The activation keys don't work. It wants an 'original' key. When I use the trial key it rejects it as invalid! Have I just been robbed of 75 quid?

lanceblack,
You know, I had seen your similar post in other forum with same issue. This itself is confusing for other participants including myself to keep track of forum discussion regarding same issue.
It would be nice if you keep your issue in proper forum in one place, less confusion for others.
Corky02 said better than I did yesterday. I am not quite sure why or what impresssion that you'd easily upgrade from try-out app into full-license. For many people are aware that what it means or what does this having to do with upgrading qualification with any applications. Why did you think you would get to upgrade that easily from trail try out app to licensed one?
I don't think the Apple's ads are misleading. I just think you got yourself confused. Sorry I can't help you. IF I am Apple employee, I would love to help you and get this resolved for you. I am just one of those participants helping others.
Once again, I am sorry that you get your view all wrong and lead into thinking that you are entitled to do so. But you need to understand that once if you had purchased a full license app from try-out app. Most people know what does that mean with try out app for the first time. And most people know that if they wish to purchase an application, this means purchasing a boxed (or electronic downloaded file) from Apple retail store (or online store). Plus, new venue at Apple offering Mac App store. I think that is a little confusion for some people who are not familiar with the difference.
I do believe that if you purchase from Mac App store, it doesn't require to put in license serial number. I think it is a different approach for some reason. I had bought some other Mac apps (not Aperture) from Mac App store few times. I haven't purchased Aperture updated version straight from Mac App store online. I bought mine from Apple retail store in Canada in person.
I still don't understand why you still think Apple is misleading you all the way. I don't think it is. In case if you haven't notice... there is way for you to get in touch with Apple called Apple Support Express Lane. Give it a try.

What is happening about fixing the bug that prevents me from downloading the updated version of Muse CC 2014

I managed to upload to an external host server (Vidahost.com) but it only only showed an older unmodified version of my site. I used the FTP upload and selected ALL files then tried to upload modified files only. Here is what I received:
'This site was exported from an older version of Muse. Please update to Muse CC 2014 and then upload the site again in orer to use In-Browser Editing.
Some bug in the CC Manager is telling me Muse is updated and the latest Muse CC 2014 is on my machine - or is it a bug in Muse?
Help appreciated while I have a go at rebuilding the site in Dreamweaver.
Cheers
Bill Watters

Hi, Thank you for your help. Please note that I have upload and launched my site to Business Catalyst which was a seamlessly smooth operation. See http://bilyzcom.businesscatalyst.com
Using Programs & Features I uninstalled Muse and Muse 2014. Then I uninstalled and re-installed the Adobe Creative Cloud. I then restarted my computer before going to Adobe Creative Cloud and downloading Muse CC 2014. I opened my site at bilyz.com and attempted to upload to FTP. First I tried to upload ALL files but the upload kept stopping and saying it failed to upload but to click resume. Then I tried again but this time tried to upload modified files only but met with same result.
I observed that the upload seemed to be having problems and hanging at 62% before giving me the option to click resume. This stop / start progress continued for over half an hour until I abandoned the upload and returned to muse 'Design'. I then changed the name of each image file from, for example, from 'best%20help' to 'best_help'. After I had changed every image's name I tried to upload again only to notice that the external server was continuing to upload images with the old name.
I cannot be sure if I have the updated version of Muse as I cannot fully upload to the external server which would then give me access to the In-Browser Edit Process.
If you open http://bilyz.com and compare it with http://bilyzcom.businesscatalyst.com you will see the updated version that uploaded without any problems to business catalyst..

Move from Trial to Full version

Have the FIM trial installed. Using it to migrate accounts from one Domain to Another.
We purchased the Full version.
How can i move from Trial to Full. Any docs on this ? need to make sure nothing happens to migration or i go on unemployment line :)

Should be enough to upgrade sync service to your licensed version. Remember to backup configuration and encryption key.
Regards, Soren Granfeldt
blog is at http://blog.goverco.com | facebook https://www.facebook.com/TheIdentityManagementExplorer | twitter at https://twitter.com/#!/MrGranfeldt

Updating from trial to Full version, can't get rid of Trial Overlay on the Video.

Hey guys,
I just bought the Premier Elements 11 full version and installed it. I had made a video on the trial, and was hoping that when I opened that in the full version, the overlay that says "Created with Adobe Premiere Elements" that hangs out there for the whole video would disappear. Is that not the case?? Is there anything I can do to the file what will get rid of that...or do I simply have to re-make my video??
Any help would be appreciated.
Thanks,
Ben

BenjaminGWS
Thanks for the follow up information on what you observed trying to get rid of the Premiere Elements 10 tryout watermark in the project.prel from that 10 version in the purchased Premiere Elements 11. You say that the watermark was not removed automatically by the purchased Premiere Elements 11. I had never heard "automatic" to be the case until I tried this myself with Premiere Elements 11, not 10, tryout and then the purchased Premiere Elements 11. Unfortunately, I do not have access to the Premiere Elements 10 tryout to make a comparative test between
Premiere Elements 10 tryout
Premiere Elements 11 purchased
vs
Premiere Elements 11 tryout
Premiere Elements 11 purchased
But I have seen my observation verified independantly by at least one other.
But there are a lots of things here that SG and Adobe need to help us clarify.
a. Can you really remove the watermark from the Timeline once exported as a file (.mov, .avi, etc) from the tryout or is he and Adobe referring to removing the watermark on files still within the project.prel file.
b. Classically SG has said to go Timeline Menu/Deleted All Rendered Files as the route in the project.prel of a purchased version to get rid of the watermarked video still within the project.prel from the tryout. The Rendered files are .avi files for SD project and .mpeg for HD project. It is my understanding that there is a fundamental difference between "Rendered Files" and "Conformed Video" files, the latter typically having the file extension of .mcdb. So, when SG says
"You delete the Media Cache by going to the Preferences (under the Edit menu on a PC) and, on the Media page, clicking the Clean button.
That should get rid of all of your render files -- and the watermarked video along with them."
I would ask him to revisit that statement. If you are doing anything with that directive, you are deleting conformed video files that are found in Local Disk C\Users\owner\AppData\Roaming\Adobe\Common\Media Cache Database Folder. That information is clearly available in the Media Cache Database dialog in that Common Folder. The "Rendered Files" are still alive and well with their companion .xmp files in the Adobe Folder (default Documents\Adobe\Premiere Elements). This is true for Premiere Elements 11 and 10 Windows 7 64 bit.
I do not see where the question that started this thread has really been answered. And the latest SG comment forces to ask for a clarification on that.
We will be watching for your results.
ATR

Can't activate Lightroom from trial version after paying via the website.

It's stunningly hard to activate a trial installation of Lightroom. A month ago when I downloaded the software I thought it was possible to buy the software outright. Now it seems to be leased annually. And now I paid the first year's instalment and received the 'activation' email, I click the cloud download box and see the trial version I already installed pop up asking for a serial number. I don't have a serial number. My Account information shows an order number but no more details - that'll be available "in 24 hours".
So. I paid, but have no software and no service so far. And Support doesn't have an email address...
Windows 8, Firefox browser. Any suggestions gratefully received...

with a cc subscriptionyou should have the cc desktop app. sign out and then back in to that app using the same adobe id used to subscribe, Sign out, Sign in | Creative Cloud Desktop app
then open lr.

Changing from trial to paid version of LR4

I'm currently using the trial version of Lightroom 4. Do I need to Re-install the software when I get my paid copy in the mail?

No. It is the same program. And, if you have done the updates so that you are now using version 4.2, you have a newer version installed than will be on the disk. When you start Lightroom and the first screen appears, just indicate that you have a serial number. You will be presented with dialog that will allow you to enter the serial number that will be part of the package you are expecting to receive. Once you have entered the number you will have a fully registered legal copy of the program.

Upgrading from Trial to registered version of Server 2012 Essentials

I believe my Trial ran out.
Arrived in the morning to see my server rebooting right after attempting to scan the registry. During the scan, it reads 0% and erorrs to “If you’d really like to know, it is a registry error”.
I’m able to restart in Safe Mode w/ Network and it appears that the entire domain tree is unresponsive. All data is intact and I’m able to get out to the internet.
Tried to use the repair feature from CD but it states that C: is locked.
Also unable to reinstall due to the drive being locked.
Any suggestions would be greatly appreciated

Hi,
à
I’m able to restart in Safe Mode w/ Network and it appears that the entire domain tree is unresponsive.
I noticed that you can restart the server in Safe Mode. Just a confirmation, please check if be able to run
the server in normal mode again? Then check if can convert the server to full version. Or tell us why be unable to access normal mode?
Please refer to following article and check if can help you.
Evaluation Versions and Upgrade Options
for Windows Server 2012
àTrying sfc /scannow
as a last resort before calling for Tech Support
By the way, did you find any error message when run
sfc /scannow command?
If anything I misunderstand or any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu

Move from trial to full version of Aperture 3

I have been using the trial version of Aperture 3 for a week now, and I am really impressed with it. I would like to buy the App version from the App Store. What is the best way of doing this? Do I have to remove the trial version and then purchase and install the App version, or do I just purchase and install the App version and it will overwrite the trial version? I have read a few threads where someone went from the trial to the full version and because of the way then did it, it could not accept updates because it was still being seen as a trial version. I am still new to Apple and not comfortable with the way Macs handle software installation and removal. Any help will be appreciated.

We're in a kind of limbo with Aperture right now because of the transition to the Mac App Store. Logically that BUY link should take you to the MAS and let you buy from there without having anything else to do. But I don't know if they've changed it to do that — you'll have to try and see for yourself.
What may happen is that it'll work like it did before and you'll instead get taken to the Apple Store and be offered the $199 full version or $99 upgrade. Which is a little odd and — I have to agree with you — very un-Apple.
Basically there are two versions of Aperture 3 floating around: the $79 MAS version and the $199 Apple Store version. Both are identical in function but the $199 version still works with a serial number. You also get a DVD but frankly I haven't used an Aperture DVD since version 1.5 (I've been downloading the trial and purchasing a serial number upgrade since then).
Confusing? Yeah, it is.
But unless you want to pay more for the same thing, I'd go with the $79 MAS version. You might not even have to delete the trial but it's just a precaution in light of certain stories on this forum. Deleting the trial application won't affect anything you've done with Aperture 3 until now so don't worry, it's really not a big deal.
Best

Converting PM from trial to full version

I had asked in another thread whether I could download and install the current tryout version of PM, and then use my old serial number from a PM 7 upgrade I had registered with Adobe back in 2002. I was under the impression this process would work for InDesign, or at least since ID required "activation," but PM dates to another era and my memory is not that good. No one answered, so I went ahead and installed the Tryout, and can now report that the Tryout version does not allow conversion to the full version by adding a valid serial number; in fact, the Tryout installs itself in a special Tryout folder, suggesting that it expects to be un-installed before the full version is installed.
I kept searching through old stuff and eventually turned up my original PM 7.0 CD -- an upgrade -- but not the carton it came in. I uninstalled the tryout, installed PM7.0, and found that because it was an upgrade I needed a valid serial number from an earlier PM. The only serial number on Adobe's cardboard sleeve for my PM6.5 Plus was for the bundled Photoshop, but having registered my purchase with Adobe I could still retrieve the number, a string of 15 digits. PM 7 upgrade rejected this, as well as the 15-digit serial number for PM5 (not to mention the PS serial number from my PM6.5 CD).
I had done a cautious un-install of the tryout: when the un-install process said there were elements that might possibly be shared with other programs, I let it preserve those lest I disrupt the CS2 software I still use occasionally. After my valid serial numbers were rejected, I threw caution to the wind and re-installed the tryout so I could zap it completely. Not surprisingly, the re-installed tryout found traces of its previous incarnation, reporting I had just 7 days remaining in my 30-day trial (I thought I'd started the day with 8). I un-installed again, this time telling it to take everything. I then tried installing my PM7 upgrade again, and this time it accepted the serial number from my PM5 carton: the same 15 digits preserved in Adobe's registration, but this time broken up by hyphens, NN-NNNN-NNNNNNNNN. I think I had tried the hyphen-less version first, and thus that the hyphens made the difference, though they key may have been the complete un-install.
A quick test of suggests IDCS2 is happy as ever on my XP machine. Perhaps I should add that I have carefully avoided upgrading the OS to XP SP3, dimly recalling that SP3 can complicate ID's ability to read PM files. For what its worth, I turned up the box for my Mac PM6 which shows the serial number as a single string of 14 alphanumerics, two of which are letters.

InDesign CS2 will not be able to open PM files on XP SP3, Vista, or Win 7.
Bob

From trial to full version?

Hope this is the right forum for this question.
My Adobe Acrobat XL Pro trial version has expired and I wanted to upgrade it. There was a "buy" button and from that point everything got very confusing. I can choose to buy a full version for 6371sek (unsure of whats included in this) or upgrade 2730sek (upgrade from what? trial? and what do I get?). What way do I go to get exactly what I experienced in the trial version, with form central included? Appreciate all help.

The Acrobat Pro XI (11) upgrade is a special price for people who own Acrobat Pro X (10) or Acrobat Pro 9. It will not install for anyone who does not already own the older software.
(I am not sure if Form Central requires a separate subscription -- see this page https://www.acrobat.com/formscentral/en_GB/landing/axifcpricing2.html)

How to upgrade from trial connect 9 version with elearning features?

Please advise how i upgrade from my current trial version of Connect 9 to the full version with elearning features.
I see that the public pricing is without the elearning features, so for me this is no good as i need to host courses. The email address of [email protected] is invalid and bounces back and the phone line helpers are unable to provide information to help.
I cannot find costings or online download options anywhere
Please help as a matter of urgency
Thanks

Contact me off-forum and I'll get you all the info you need.
Jorma Jennings
jorma[at]realeyesconnect.com
Not sure why the adobe email bounces, but they probably can't get you anything more than a contact for a reseller anyhow.

Transfer from trial to purchased version final cut pro

aloha!
i got the final cut pro trial version... and started some projects in there.
now i purchased final cut pro.
how do i get my projects and clips to final cut pro purchased version?
help!
kristin

Hi Kristinkshui,
Welcome to the Support Communities! I’m happy to hear that you liked the Final Cut Pro X software enough to purchase the full version. You will be amazed at all of the things you can do with this creative software!
The full Final Cut Pro X application will recognize the Libraries (and the projects and clips contained in them) that you created with the Trial Version. By default, these libraries are in the Movies folder in your User Account on your Mac, unless you chose an external hard drive to store this data. So, all you should have to do is launch the new Final Cut Pro X application and you should be able to pick up exactly where you left off. Once everything is working with your purchased software, quit Final Cut Pro X, and delete the FCPX Trial by dragging it from the Applications folder to the Trash.
The video below will provide a quick overview of what Final Cut Pro X can do:
Final Cut Pro X: Overview
http://support.apple.com/kb/VI287?viewlocale=en_US
I'm also including the Online Help Manual for Final Cut Pro X for your reference below:
Final Cut Pro X Help
http://help.apple.com/finalcutpro/mac/10.1/
These additional learning resources may come in handy as well:
Apple - Final Cut Pro X - Resources
http://www.apple.com/final-cut-pro/resources/
I hope this information helps …
Have a great day!
Judy

Lightroom from trial to updated version

Similar Messages

Maybe you are looking for