Limiting the CVP queue size

Hi All,
Is there a way to limit the CVP queue size? Is it possible to drop calls once a check is run on the current queue size and if the threshold/max has been reached then further calls will be dropped.
Can this be done with Canceling Queuing node in ICM scripting? I understand this might require some scripting both at ICM and VXML level.
Any help much appreciated.
TIA,
Subhrojyoti

Hello,
Yes it is possible .
From the ICM script and before you send the call to the queue , make a IF statement :
SkillGroup.(Skill group Name).RouterCallsQNow<=15
ABout the threshold i am not sure but the above if the calls in queue reached 16 you can send it to a play prompt then drop it.
Amer

Similar Messages

Limiting the message queue size

I am currently trying to run the message broker so that each queue has a maximum size on the messages that are contained within it. However, when setting this value by the administration console, it is completely ignored and more messages are successfully added to the queue.
I have also tried limiting the number of message in a particular queue, my problem is that when this limit is reached more messages are added and stored in the brokers memory, but not persisted. An error is still thrown by the broker, although this is a generic error which means there is no way of knowing if the message is in the queue or not which leads to duplicate messages being sent to the queue.
Any help on configuring the size of a message queue via either method will be greatly appreciated.
Thanks,
James.

Hello,
Yes it is possible .
From the ICM script and before you send the call to the queue , make a IF statement :
SkillGroup.(Skill group Name).RouterCallsQNow<=15
ABout the threshold i am not sure but the above if the calls in queue reached 16 you can send it to a play prompt then drop it.
Amer

Is there any way to config the maximum queue size?

Hi all:
I wander to know how can I configure my iMQ3.5 to limite the maximum message number in a queue instance?
And if the producer is too fast, how can I limite the input rate of producer?
Thanks for your help!
BR.

For destinations in IMQ 3.5, you can configure the parameters maxTotalMsgBytes and maxNumMsgs (from version 3.5, these parameters apply to queues AND topics).
The Enterprise edition gives you the following options to configure the behaviour when the producer is faster than the consumer: slowing producers (FLOW_CONTROL), throwing out oldest messages (REMOVE_OLDEST), throwing out lowest priority messages according to age of the messages (REMOVE_LOW_PRIORITY), and/or throwing out the newest message (REJECT_NEWEST).
Thomas
www.arjuna.com

Limiting the Text Size in CRM 5.0 IC Web Client

Hello Experts,
We have a scenario where in we can enter the text for a CRM Document (say Service document) in the text field of IC Web Client. We have noticed that we are even allowed to enter the text of size around 73 MB also (which comes into 1000s of Word Documents).
We have now have a requirement for limiting this text as it is causing some problems and somehow affecting system performance.
Could anyone help me in limitating the text size in CRM 5.0 IC Web Client. I mean whether there is any configuration setting for doing the same or we need to do it in any text determination Procedure. Thanks in anticipation for your response.
Best Regards,
Kishore K

Kishore,
Use below code to determine no of characters typed in FoUpText.htm:
data: col_wrap type ref to cl_bsp_wd_collection_wrapper,
      lr_entity type ref to if_bol_bo_property_access,
      lv_str type string,
      lv_len type i.
      col_wrap = typed_context->BTTEXT->get_collection_wrapper( ).
      lr_entity ?= col_wrap->get_current( ).
      lv_str = lr_entity->get_property_as_string('CONC_LINES').
      lv_len = strlen( lv_str ).
Place this code in controller FoUpText.do anywhere accordingly
Cheers,
Ankur

Ken burns cropping in iMovie 9.09 changed with mavericks update. Cant zoom in to a small area....it limits the size now. How do i get back to the old way?

Ken burns cropping in iMovie 9.09 changed with mavericks update. Cant zoom in to a small area....it limits the size now. How do i get back to the old way

These timezone definition changes are fairly common, when viewed world-wide.
For notifying Apple, contact the folks at the Apple Support Center or (if you have access) log a bug report. (The folks at Apple might or might not notice any postings made here.)
For the immediate case, updating the timezones yourself is straightforward; the sequence is basically the same on Linux, OS X, Unix and even OpenVMS. Ugly, but it works. (The US folks got to see this mess first-hand a few years ago, but there are other locations that see these sorts of timezone definition changes far more often.)
For those following along that aren't familiar with this sequence, this old posting should get you close when rebuilding your definitions, though the timezone database has moved to IANA.

Limiting the file size on Export Action

Hi,
Is there an easy way of limiting the file sizes created by the Export action by simpoly stating the limit, for example 5MB?
Thanks,
Ronen

But you can proxy it by knowing that, say, a JPEG at 3000 x 3000 at 90% quality will be about 5 Gigs. - example, figures not meant to be accurate. Or a Tiff at 1000 X will be.....

Limiting the File Size of an Image

I see how to resize images by change the pixels or dimensions but is there a way to limit the file size? For example, when submitting images for review some organizations set a limit on the size of the file, i.e, files may be now larger than 5MB. Other than byt trial and error is there a way to set a file size limit?
Thank you

Depends on the file format and what compression and optimization methods it uses. Generally JPEGs wil lbe most commonly used and a 5MB JPEG acan be whoppingly large, but its compression efficiency wil ldepend on the image content and chosen compression level a lot. Similarly, palette based formats like 8bit PNG wil lwork in some cases, but not all. per se there is no way to e.g. tell PS that you want to create a 5MB file. It's the otehr way around - you define the document size and the image saving/ export will create the file. anyway, In a time and day where people use Dropbox or otehr cloud-based services even from mobile devices all the time, file size limits on mail attachments or submission forms should be pretty much irrelevant.
Mylenium

Photoshop archaeology -- when was the 1TB disk size limitation removed?

I've just joined a photo lab as IT manager. They are running a mixture of Photoshoop versions and have some horrible operational hacks to get around the 1TB drive size limiation in PS 7. We're a small shop and can't afford to upgrade all of our Photoshop licenses at once, so I want to start by upgrading everyone running a version that has the 1TB limitation.
Does anyone know in which version that limtation was lifted? I have looked at release notes for CS3 onward; have not been able to find release notes for CS and CS2.
TIA for any info.
Stu

I'm not sure of the answer to your question, but I would keep one or two "legacy" systems around, for plug-ins that won't run in more modern versions. You may also want to do this to support legacy hardware.
I say this as I am planning a new hardware purchase to build such a "throwback" system - a couple of scanners and a Xaos Tools plug-in don't like the modern era.

Can I get the queue size for ExecutorService

Can I get the queue size for ExecutorService created by newSingleThreadExecutor.

You would need to go to the implemented class or another interface. That interface does not define that method - read the JavaDoc on the API for more

Exception While Limiting the Size of JTextArea

Im using a JTextArea for logging. For that i ve limitted the size/length of JTextArea by overriding the insertString method to avoid OutOfMemoryError.
Here is the code:-
public void insertString(int aOffset, String aStr, AttributeSet aAttr)
throws BadLocationException
if (availableSpace() < aStr.length())
remove(0, aStr.length() > getLength() ? getLength() : aStr.length());
theDocument.insertString(getLength(), aStr, aAttr);
Everything seems to be working except that sometimes i get the following exception:- (Anybody any idea about this. its urgent i m stuck)
java.lang.ArrayIndexOutOfBoundsException
at javax.swing.text.BoxView.getOffset(BoxView.java:1022)
at javax.swing.text.BoxView.paint(BoxView.java:402)
at javax.swing.text.WrappedPlainView.paint(WrappedPlainView.java:349)
at javax.swing.plaf.basic.BasicTextUI$RootView.paint(BasicTextUI.java:1248)
at javax.swing.plaf.basic.BasicTextUI.paintSafely(BasicTextUI.java:565)
at javax.swing.plaf.basic.BasicTextUI.paint(BasicTextUI.java:699)
at javax.swing.plaf.basic.BasicTextUI.update(BasicTextUI.java:678)
at javax.swing.JComponent.paintComponent(JComponent.java:537)
at javax.swing.JComponent.paint(JComponent.java:804)
at javax.swing.JComponent.paintChildren(JComponent.java:643)
at javax.swing.JComponent.paint(JComponent.java:813)
at javax.swing.JViewport.paint(JViewport.java:707)
at javax.swing.JComponent.paintChildren(JComponent.java:643)
at javax.swing.JComponent.paint(JComponent.java:813)
at javax.swing.JComponent.paintWithOffscreenBuffer(JComponent.java:4735)
at javax.swing.JComponent.paintDoubleBuffered(JComponent.java:4688)
at javax.swing.JComponent._paintImmediately(JComponent.java:4632)
at javax.swing.JComponent.paintImmediately(JComponent.java:4464)
at javax.swing.RepaintManager.paintDirtyRegions(RepaintManager.java:410)
at javax.swing.SystemEventQueueUtilities$ComponentWorkRequest.run(SystemEventQueueUtilities.java:117)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:178)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:443)02:14:56:941 Thread-9 .DefaultBufferedDocument.--------- Full Removing---------
02:14:56:943 Thread-9 .DefaultBufferedDocument.theSize = 4096
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:191)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:144)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:138)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:130)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:98)

I am getting EXACTLY the same exception thrown from EXACTLY the same place. I am using a JEditorPane to display HTML text. Problem occurs randomly.
Everything works fine on Java 1.3.x. Fails on 1.4.x.
Here is the stack trace:
java.lang.ArrayIndexOutOfBoundsException
at javax.swing.text.BoxView.getOffset(BoxView.java:1022)
at javax.swing.text.BoxView.childAllocation(BoxView.java:669)
at javax.swing.text.CompositeView.getChildAllocation(CompositeView.java:215)
at javax.swing.text.BoxView.getChildAllocation(BoxView.java:427)
at javax.swing.plaf.basic.BasicTextUI$UpdateHandler.calculateViewPosition(BasicTextUI.java:1780)
at javax.swing.plaf.basic.BasicTextUI$UpdateHandler.layoutContainer(BasicTextUI.java:1756)
at java.awt.Container.layout(Container.java:835)
at java.awt.Container.doLayout(Container.java:825)
at java.awt.Container.validateTree(Container.java:903)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validateTree(Container.java:910)
at java.awt.Container.validate(Container.java:878)
at javax.swing.RepaintManager.validateInvalidComponents(RepaintManager.java:347)
at javax.swing.SystemEventQueueUtilities$ComponentWorkRequest.run(SystemEventQueueUtilities.java:116)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:178)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:443)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:190)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:144)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:138)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:130)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:98)
Darren.

Does the priority queue always work?

Hi
I have a 8Mbp of wan link which sometime gets saturated and I have shaped average this to 8Mbps but i am running vocie on this WAN link and have defined priority for voice with 850kbps under voice class. My question is when the link is not fully utilized, Will the packets from priority queue are always dequeued first as compared to packets sent from from other queus or will the QoS will not do anything here since the link utilization is lot less than what is sepecified in shape average. I am asking this to confirm if the priority queue always help to overcome the issue of jitter if either the link is saturated or not?
Thanks

Disclaimer
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In no event shall Author be liable for any damages whatsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage.
Posting
You describe PQ and shaping, but the former is usually a part of doing QoS on L2/L3 switches, and the latter on routers. What device(s) and their IOS versions and the WAN media are you working with?
On "routers", interfaces generally have FIFO tx-rings, only when they overflow, are packets placed in CBWFQ queues. Within CBWFQ, LLQ will be dequeued first, but such packets might have already been queued behind other non-LLQ traffic within the interface tx-ring. (NB: for routers, with tx-rings, when supporting VoIP, you may want to minimize the size of the tx-ring.)
Shapers, in my experience, are "interesting". First, I believe many shapers don't account for L2 overhead, but provider CIRs often do. So unless you shape slower than the nomimal CIR rate, you can send faster than the available bandwidth. (Often I've found shaping 10 to 15% slower allows for average L2 overhead.)
Second, shapers work on averages over time intervals. For VoIP, you'll often want to insure the shaper is using a small Tc, otherwise it will allow FIFO bursts. (I've found a Tc of 10ms seems to support VoIP fairly well.)
Third, I suspect some shapers might have their own queues between the interface and the defined policy queues. If they do, unknown what their queuing organization is or their supported queuing depths. If this is the case, makes it difficult to engineer QoS.
Whenever possible, I've found it beneficial to work to avoid using shapers especially for timing sensitive traffic, like VoIP. In your case, I would suggest, if possible, obtaining 10 Mbps of WAN bandwidth and somewhere passing the traffic through a physical 10 Mbps interface, with a QoS policy.
But to more directly answer your question, PQ (or LQ) will dequeue its packets next compared to other "peer" queues. This should always help VoIP for delay and jitter, but there's more involved whether this is necessary and/or whether it's helpful enough when necessary.
You ask about when a link is saturated, but a link is 100% saturated everytime a packet is being transmitted. Often link usage is represented in percentages of usage of possible maximum transmission rate over some time period, but when it comes to QoS, 100% utilization might be just fine while 1% utilization is not. Much, much more information, about your situation, might be needed to offer truly constructive recommendations.

Locally defined queue size max

I am running Websphere Studio Application Developer 5.0. I have defined some WASqueues in the server. It seems to me that I can not put more than 10,000 bytesMessages on this queue. Is there a way to increase the capacity of the local queues or do I have to get a real MQ defined? Thank you for your help.
Chris

I'm not quite sure about the size question, but I know for a fact that the JMS server in WSAD test environment and Websphere Application Server 5.0 uses an internal limited MQ server. I've stumbled across similar problems recently with rolledback messages only retransmitting five times, even if the retransmit parameter was set higher. The thing I was told by IBM was that this limit is hardcoded into the jms server, and the only solution is to get MQ server and use that as JMS provider. It might be the same with limits on the message size.

What is the maximum file size for CSV that Excel can open ? (Excel 2013 64bit)

Hello,
Before anyone jumps in, I am not talking about the maximum worksheet size of 1048576 rows by 16384 columns.
I have client whom has a 1.5 Gb CSV file, 1.9, 2.6, 5, 17 and 89 Gb file (Huge).
If I open the 1.5 Gb, the file opens (After waiting 5 minutes) and then a warning pops up that only the first 1048576 rows have loaded. That is fair enough.
If I try and open any of the others, Excel comes up to a blank worksheet. No errors. It just seems to ignore the file I tried to open. This happens from within Excel (File - open) or from double clicking the file in explorer.
Excel goes to this blank page almost imeadiatly. It does not even try to open the file.
If I try with Ms Access, I get a size warning and it refuses to load the file. (At least I get a warning)
I would have expected Excel to load at least the first 1048576 rows (If that is what there are in the file), and give an error.
The computer is more than capable (Xeon processors, 16 Gb ram, SSD hard disks top of the line HP Z820 power workstation).
With the 1.5 Gb file loaded to 1048576 rows, it uses 15% ram/pagefile. CPU's hit about 5%.
I have confirmed it is Win 7 64bit, Excel 64bit. I am fairly confident we are over the file size but without an error message, I don't know what to tell my client whom is looking to me for answers.
I have already discussed that the 89gb file in Excel is unreasonable and they are looking at a stat's package but I need an answer on these smaller files.
Anyone got any ides ?
Michael Jenkin (Mickyj) www.mickyj.com (Community website) - SBS MVP (2004 - 2008) *5 times Microsoft MVP award winner *Previously MacWorld Australia contributer *Previously APAC Vice Chairman Culminis (Pro IT User group support system)* APAC chairman GITCA
*Director Business Technology Partners, Microsoft Small Business Specialist, SMB150 2012 Member

Hi,
The 1,048,576 rows & 16,384 columns is the
workbook size limitation in Excel 2013. Thus, I recommend we try the Mr. Bernie's suggestions to import the large CSV file.
1. Use VBA to read the file line by line and split/examine the import file in sections. If you have further question about the VBA, please post your question to the MSDN forum for Excel
http://social.msdn.microsoft.com/Forums/en-US/home?forum=exceldev&filter=alltypes&sort=lastpostdesc
2. Use Excel 2013 add-ins. Power Pivot and Power Query. For more detailed information, please see the below articles:
http://social.technet.microsoft.com/Forums/en-US/9243a533-4575-4fd6-b93a-4b95d21d9b10/table-with-more-than-1-048-576-rows-in-power-query-excel-2013?fo
http://www.microsofttrends.com/2014/02/09/how-much-data-can-powerpivot-really-manage-how-about-122-million-records/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Thanks
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

Why is the Log Area size much smaller than the log volume

I have been following up on an Early Watch report that has been generated for our production SCM 5.0 system running liveCache 7.6.02 Build 14. The alert says "The LOG volumes size in your system is too small. Recommendation: Configure LOG Volumes to at least 2 GB". There are two interesting things about this.
1) I have spent the last couple of days reading all the OSS Notes, and MaxDB documentation I could find, and this does not seem to be documented as a recommendation anywhere. Does this seem like a realistic recommendation without taking into account the level of change actifity?
2) There is a single log volume allocated with size 2,097,160 KB. In production LC10 and DBMGUI report this to be correct size under volume details, but only list the total log area size as 1,706,328 (81% of the volume size). We have a non-production environment with exactly the same size log volume, but it reports that the log area size is 2,032,008 KB (97% of the volume). What leads to these different amounts of wasted space, and is there any way of getting the database to start using it?
Thanks,
Mark

Hi Natalia,
I did read 869267, several times. It does not answer my questions which is why I posted here.
DBMGUI version = 7.6.00.25
DBMCLI commands for PL1 (Production)
> xinstinfo PL1
IndepData           : /sapdb/data
IndepPrograms       : /sapdb/programs
InstallationPath    : /sapdb/PL1/db
Kernelversion       : KERNEL    7.6.02   BUILD 014-123-152-175
Rundirectory        : /sapdb/data/wrk/PL1
> dbmcli -d PL1 -u control,control
dbmcli on PL1>db_state
OK
State
ONLINE
dbmcli on PL1>info log
OK
END
Name                            | Value
Log Mirrored                    = NO
Log Writing                     = ON
Log Automatic Overwrite         = OFF
Max. Size (KB)                  = 1706328
Backup Segment Size (KB)        = 699048
Used Size (KB)                  = 104640
Used Size (%)                   = 6
Not Saved (KB)                  = 104640
Not Saved (%)                   = 6
Log Since Last Data Backup (KB) = 0
Savepoints                      = 5210
Checkpoints                     = 0
Physical Reads                  = 2469115
Physical Writes                 = 15655616
Queue Size (KB)                 = 48000
Queue Overflows                 = 646
Group Commits                   = 98205
Waits for Logwriter             = 10957511
Max. Waits                      = 10
Average Waits                   = 0
OMS Log Used Pages              = 0
OMS Min. Free Pages             = 0
dbmcli on PL1>param_getvolsall
OK
LOG_MIRRORED                     NO
MAXLOGVOLUMES                    2
MAXDATAVOLUMES                   14
LOG_VOLUME_NAME_001              262145     F /sapdb/PL1/saplog/DISKL001
DATA_VOLUME_NAME_0001            524289     F /sapdb/PL1/sapdata/DISKD0001
DATA_VOLUME_NAME_0002            524289     F /sapdb/PL1/sapdata/DISKD0002
DATA_VOLUME_NAME_0003            524289     F /sapdb/PL1/sapdata/DISKD0003
DATA_VOLUME_NAME_0004            524289     F /sapdb/PL1/sapdata/DISKD0004
DATA_VOLUME_NAME_0005            524289     F /sapdb/PL1/sapdata/DISKD0005
DATA_VOLUME_NAME_0006            524289     F /sapdb/PL1/sapdata/DISKD0006
DATA_VOLUME_NAME_0007            524289     F /sapdb/PL1/sapdata/DISKD0007
DATA_VOLUME_NAME_0008            524289     F /sapdb/PL1/sapdata/DISKD0008
DATA_VOLUME_NAME_0009            1048577    F /sapdb/PL1/sapdata/DISKD0009
DATA_VOLUME_NAME_0010            1048577    F /sapdb/PL1/sapdata/DISKD0010
DATA_VOLUME_NAME_0011            1048577    F /sapdb/PL1/sapdata/DISKD0011
DATA_VOLUME_NAME_0012            1048577    F /sapdb/PL1/sapdata/DISKD0012
dbmcli on PL1>param_directget MAXCPU
OK
MAXCPU 12
dbmcli on PL1>param_directget MAX_LOG_QUEUE_COUNT
OK
MAX_LOG_QUEUE_COUNT     0
dbmcli on PL1>param_directget LOG_IO_QUEUE
OK
LOG_IO_QUEUE    6000
> xinstinfo SL1
IndepData           : /sapdb/data
IndepPrograms       : /sapdb/programs
InstallationPath    : /sapdb/SL1/db
Kernelversion       : KERNEL    7.6.02   BUILD 014-123-152-175
Rundirectory        : /sapdb/data/wrk/SL1
dbmcli on SL1>db_state
OK
State
ONLINE
dbmcli on SL1>info log
OK
END
Name                            | Value
Log Mirrored                    = NO
Log Writing                     = ON
Log Automatic Overwrite         = OFF
Max. Size (KB)                  = 2032008
Backup Segment Size (KB)        = 699048
Used Size (KB)                  = 3824
Used Size (%)                   = 0
Not Saved (KB)                  = 3824
Not Saved (%)                   = 0
Log Since Last Data Backup (KB) = 0
Savepoints                      = 1256
Checkpoints                     = 0
Physical Reads                  = 2178269
Physical Writes                 = 4969914
Queue Size (KB)                 = 16000
Queue Overflows                 = 21201
Group Commits                   = 643
Waits for Logwriter             = 751336
Max. Waits                      = 4
Average Waits                   = 0
OMS Log Used Pages              = 0
OMS Min. Free Pages             = 0
dbmcli on SL1>param_getvolsall
OK
LOG_MIRRORED                     NO
MAXLOGVOLUMES                    2
MAXDATAVOLUMES                   10
LOG_VOLUME_NAME_001              262145     F /sapdb/SL1/saplog/DISKL001
DATA_VOLUME_NAME_0001            262145     F /sapdb/SL1/sapdata1/DISKD0001
DATA_VOLUME_NAME_0002            262145     F /sapdb/SL1/sapdata2/DISKD0002
DATA_VOLUME_NAME_0003            1048577    F /sapdb/SL1/sapdata3/DISKD0003
DATA_VOLUME_NAME_0004            1048577    F /sapdb/SL1/sapdata4/DISKD0004
DATA_VOLUME_NAME_0005            783501     F /sapdb/SL1/sapdata1/DISKD0005
DATA_VOLUME_NAME_0006            783501     F /sapdb/SL1/sapdata2/DISKD0006
dbmcli on SL1>param_directget MAXCPU
OK
MAXCPU 4
dbmcli on SL1>param_directget MAX_LOG_QUEUE_COUNT
OK
MAX_LOG_QUEUE_COUNT     0
dbmcli on SL1>param_directget LOG_IO_QUEUE
OK
LOG_IO_QUEUE    2000
Thanks for the explaination of the reserved space for the Log Queue pages. This does explain why there is the difference between the two. I think we probably have our log segment size too large. As you can see we do get occasional log queue overflows. Do you suggest we increase the size of our log IO queue higher, and allocate more log volume space to compensate?
select * from SYSINFO.LOGSTATISTICS (on PL1)
1706328;334176;19;334176;19;1879;20305192;64109066;7806480;182151514;12;48000
DBMGUI Log Area Usage
Total Size: 2048.01 MB
Free Log Area: 1330.38 MB
Used Log Area: 335.96 MB
Unsaved Log Area: 335.96
Log since Last Data Backup: 0.00 MB
Thanks,
Mark

Bizarre solution for OfficeJet Pro K5300 problem when Word docs hang in the print queue spooling

A bizarre solution to a spooling problem.
Problem:
Word documents sent to an HP Officejet Pro K5300 Series printer hang in the print queue, saying “spooling”. They do not print, and cannot even be cancelled.
Solution (Bizarre Solution).
The solution that worked for me was to rename the printer by removing the first space after “HP” in the printer’s name. When I did this, Word could then print to the printer. If the space is then re-inserted back into the printer-name then Word is still able to print!! I don’t know how, but it worked, and it worked on two separate installations! The full explanation is below with more options for testing that still need to be explored, or preferably explained by HP and or Microsoft.
First here is some background. My computer is an IBM NetVista 2.4GHz, P4. It has a 250GB HDD with lots of room and 2GB of RAM. My operating system is Win XP Pro with Service Pack 3. My anti-Virus in Trend Micro Internet Security 2009, updated regularly, (I turned it off while installing the printer software). I use Office Professional 97, with Office SP2b).
I bought a new HP Officejet Pro K5300 printer.
I installed the printer software, and followed HP’s directions strictly. I used the installation CD that was supplied by HP. My connection to the printer was USB.
The installation proceeded uneventfully and I printed a test page after it finished.
After that I printed a configuration page, then I printed a couple of photographs using Irfan View. The quality was great and I was pleased.
Then I tried to print a 2-page Word document, using Word 97, but nothing happened. No response from the printer, no error messages, just silence. I clicked on the printer icon on the task bar to look at the print queue and saw that my document was listed as “Spooling”, but it was not making any progress. I waited a couple of minutes but still no progress. I tried canceling it but it would not cancel/delete. The job on the queue would not respond to anything. I could not print it and I could not cancel it. The only way I could recover was to shut down Word, which flushed the queue and lost the job.
I tried this a few more times but with no success.
I did a Google search for this problem, and I found a few solutions. I tried them, but none worked. I checked HP’s website and found this problem listed, with some solutions from HP. I tried HP’s solutions, but they did not work either. In fact, when there was a Word document stuck “spooling” in the queue, HP’s diagnostic utility said that it could not even communicate with the printer, and suggested that my USB connection was bad. However, when I flushed the queue by shutting down Word, I could successfully send a Test Page to the printer, and I could print a detailed PDF from Adobe. So Word was the problem, not my USB connection.
After a pondering this problem over the next few days, and keeping in mind the fact that the default HP printer-name was “HP Officejet Pro K5300 Series”, I remembered that many years ago I could not get an Excel VB macro to select a printer, and print to it, if the printer-name had any spaces in it. I had noticed that the HP default printer name had 4 spaces in it, so I wondered what would happen if I renamed the printer by removing the spaces from its name.
So I renamed the printer to “HPOfficejetProK5300Series” (no spaces), and voila! Word could now print to it!
Then I wondered, if it was necessary to remove all of the spaces from the name, or just some of them, to get the printer to work, so I renamed the printer back to it’s default name in 4 stages, at each stage re-inserting one of the original spaces, and testing the printing. At each stage the printer kept successfully printing from Word, until I had re-inserted all four spaces and the printer’s name was back to being identical to the default name that it was installed with, but now it would print from Word on command.
So why was it that Word could not get the printer to print with the printer’s default installed name, but if I removed all of the spaces from the printer’s name, then re-inserted them, the printer would print from Word every time?
So I did another test.
I uninstalled the entire printer software package and installed the updated Full Feature software package, filename “OJProK5X00_Full_8_3.exe”, 159MB download from HP.
After the package was installed, Word could NOT print to the printer, but other programs like Adobe PDF reader, and Irfan View, could print to it. I tried each software package about three times each, with consistent results.
I then renamed the printer, but this time I just removed the first space after the letters “HP”, i.e., I changed the printer’s name from “HP Officejet Pro K5300 Series” to “HPOfficejet Pro K5300 Series”. After I did that Word could then print to it. I then changed the printer’s name back to “HP Officejet Pro K5300 Series” by re-inserting the first space, and Word could still print to it now.
I challenge someone from HP to read this and explain why Word won’t print to this printer until I rename the printer by removing a space, but can still print to it after the space is re-inserted!
Of course, there is another alternative. Perhaps I could have renamed the printer by removing or changing any of the other characters, instead of the spaces. But each test involves completely uninstalling and re-installing the software, and I have better things to do with my time.
This question was solved.
View Solution.

What an amazing solution!
I recently purchased an HP Deskjet F4580 and had discovered that when using Word 97, it would print OK when using the Print icon but when trying to print using File->Print->choose page number or current page, Word would crash. Excel, Adobe etc would all print fine. I have spend many hours removing and then reloading the HP software and Office Professional software but this solution fixed the problem in a few minutes. PC is running XP Home SP3.
Just one thing I would add is that my computer has two accounts - one is the Computer Administrator account and the other is a Limited account. When I took out the space between HP and Deskjet so the printer became HPDeskjet F4500 series, I could then print from the Administrator account using either the print icon or File->Print->choose page number or current page. When I switched to the Limited account, I would get the same crash when I tried File->Print->choose page number or current page (OK with icon). The Limited account mode does not allow the printer to be re-named.
I went back to Admin mode, re-classified the Limited account as a Computer Administrator account, logged on to this account and re-named the printer (in this case I took out another space so it became HPDeskjetF4500 series. Then it printed fine using the print icon or using File->Print->choose page number or current page. I then went back to the Computer Administrator account, re-named the printer to HPDeskjet F4500 and re-classified the second account back to Limited account mode. Now printing OK in both Computer Administrator account mode and Limited account mode.
Thanks again!

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